System Administration Certification Exam Practice Questions

Import Sets

- What is the transform map used for? (A guide for moving data from import set tables to target
tables)
- When should you coalesce fields on an import? (Before data transform)
- What happens when a match is found using the coalesce field? (The existing record will be
updated with the information being imported)
- What happens if a match is not found? (A new record will be inserted into the database)

ACL’s

- What is an access control? (Security rule defined and set at the row and column levels)
- What three ways can ACL’s be defined? (Roles, conditional expressions, and scripts)
- How are record ACL rules processed? (In order of most specific to most general)
- How are Table ACL rules processed? (Match table name, match the parent table name, match
any table name [wildcard])

Tables

- What does each record correspond to in a table? (Row)

- What does each column correspond to in a table (Field)
- What are the three attributes of a field? [Label (user friendly term), Name (unique term to the
system) Value (actual data) ]

Service Catalog

- What are the major components of the Service Catalog? (Items, Record Producers, Variables,
Variable Sets, Workflows)
- Variables are global by default. (True/False)

Filter conditions

- What are the three components of a filter condition? (Field, Operator, Value)

Settings Menu

- What categories are in the Settings Menu? General, Theme, Notifications, Lists, Forms and
Developer
- Where can users define Notification channels and subscriptions? (Gear Icon Settings)

Connect Presence

- Using this, are you able to see Editing in real-time on a form? (True/False)

Application Navigator

- What is displayed when using the Filter Navigator? Applications and Modules
 - Where can you search text? (Knowledge, Filter Navigator, Chat)

Lists

- Personalizing a list, who does it affect? (Only the user)

Forms

- What kinds of fields are typically on a form? (String, choice, true/false, reference)

Saving Forms

- When does Submit appear on a form? (When it is a new record)

Users

- What are some authentication methods? Local database, LDAP, Multifactor, SAML 2.0, OAuth
2.0, Digest Token, SSO
- Can roles contain other roles? (Yes, a role may contain other roles and any access granted to
one role is automatically granted to any role that contains it.)

Tables

- A table that is not extending another table but is itself extended is called what? (Base table)
- Can Assignment Rules be scripted? (Yes)
- How do you define a field on an extended table differently than the parent table? (Dictionary
Overrides)

Events

- How are events triggered? (User Actions, Scripts, Business Rules and Workflows)

CMDB

- How do you create CI relationships? (Use the CI Relationship Editor)

- What do you use to display the infrastructure view for a CI and its business services?
(Dependency View)

Reports

- What are metrics used for? (Used to measure and evaluate the effectiveness of IT service
management processes)

Workflows

- What represents the entire structure of the workflow and the definition of the processing a
Workflow can accomplish? (Workflow Model)
- When a workflow is checked out, who do the changes apply to? (The user who has the
Workflow checked out)
- What are the Workflow States? (Checked Out, Unpublished, and Published)

SLA’s
 - What is an SLA? (A record which defines a set amount of time for a task to reach a certain
condition.)
- SLA’s can only run against tables that extend which table? (Task Table)

Development

- UI Policies run on which side? (Client side)

- A UI action with an order number of 50 will display after a UI action with an order number of 60
(True/False)
- Business Rules monitor fields on a form (True/False)

Upgrades

- What are exempt in upgrades? (Customizations)

- When should you clone your instance? (Before a formal testing cycle, after a comprehensive or
long development cycle, after the completion of an application upgrade)

Update Sets

- If several update sets have modified the same object, like a form, which change will be the one
moved to the new, merged update set? (The most recent one)
- What data records are captured in an update set? (None. Data is not captured in an update set.)