PORTFOLIO

Student Version

ICTICT426
Identify and evaluate emerging
technologies and practices
First published 2020

RTO Works
www.rtoworks.com.au
hello@rtoworks.com.au
0452 157 557

© 2020 RTO Works

This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as
permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as
expressed in the RTO Works License Agreement.

The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct.
Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any
loss, injury or damage arising from such information.

While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of
any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au.

IT Works is a series of training and assessment resources developed for qualifications within the Information and
Communications Technology Training Package.
CONTENTS
Section 1: Research emerging technologies and practices........................................................................5
Section 2: Meeting feedback.................................................................................................................... 11
Section 3: Emerging technologies and practices strategy........................................................................12

ICTICT426 Identify and evaluate emerging technologies and practices | 4

Student name:

Assessor:

Date:

Business this assessment is

based on:

Documentation reviewed as
preparation:

ICTICT426 Identify and evaluate emerging technologies and practices | 5

Section 1: Research emerging technologies and
practices
Research approaches
Discuss at least two research
approaches that can be used
to find out about emerging
technologies and practices.
Explain the potential impact for
a business of these research
approaches on current
technologies and practices.
Sources of information
Identify at least five reputable
sources of information on
emerging technologies and
practices in the IT industry.
Give the name of the
information source and
website reference as
applicable.
Describe how you know these
are reliable sources of
information.
You are to use these
information sources for
identifying emerging
technologies and practices.
Market Research:
Market research is the technique of collecting and analyzing data
about existing and potential markets in order to make informed
judgments regarding emerging goods, services, and activities. New
technology and business practices, along with their potential effects
on established ones, can be spotted with the use of market
research. A company may conduct market research to ascertain the
extent to which customers want a new product or service, how that
interest could change existing business procedures, or whether the
introduction of such a product or service will give the company a
competitive edge.
Competitive intelligence:
Competitive intelligence is the process of monitoring competitors and
the industry for the purpose of spotting new trends in technology and
business strategy. This method allows companies to learn about the
tactics used by their rivals and incorporate that knowledge into their
own technological and operational decisions. With the use of
competitive intelligence, a company can determine how an
upcoming innovation or technique will affect its existing capabilities
and practices. To keep ahead of the concurrence, a company may
employ competitive intelligence to figure out if and how to implement
a rival's new technology.
Insights, evaluation, and advise on new technologies and processes
are provided by Gartner, a research and consultancy organization.
Among the many IT-related subjects and trends they cover in their
publications are cloud computing, AI, and blockchain technology. For
more information, visit https://www.gartner.com/.
Observations and analysis on cutting-edge technology and best
practices from Forrester Research, a worldwide research and
consultancy firm. On subjects including "big data," "cybersecurity,"
and "digital transformation," they provide study findings,
whitepapers, and expert briefings. Go to https://go.forrester.com/ to
see their site.
The Massachusetts Institute of Technology publishes a magazine
called MIT Technology Review, which discusses the effects of new
technology on industries and communities. They offer insightful
commentary and analysis on cutting-edge fields like AI, biotech, and
energy. You can visit them online at
https://www.technologyreview.com/.
IEEE Spectrum is a publication of the Institute of Electrical and
Electronics Engineers (IEEE) that explores the social and economic
effects of cutting-edge technologies. Machine learning, robotics as
well as cyber security are just some of the areas where they offer
insightful opinion and analysis. You can visit them online at
ICTICT426 Identify and evaluate emerging technologies and practices | 6
 https://spectrum.ieee.org/.
TechCrunch is the preeminent technology news website, focusing on
startups and cutting-edge developments in the industry. They report
and reflect on developments in areas including AI, blockchain
technology, and the collaborative consumption model. You can
check out techcrunch.com.

Emerging technologies and Emerging Technologies:

practices
1. AI, or artificial intelligence, is a branch of computational
Identify and document three science that aims to give machines human-level cognitive
emerging technologies and abilities. Automation of routine chores, improved business
three emerging practices decisions based on data analysis, and other outcomes are
relevant to the case study all possible with the help of AI. Grow Management
business or your own Consultants can utilize AI to assess staff data for signs of
business. leadership deficiencies or development opportunities.
2. Blockchain is a distributed ledger system that facilitates
trustworthy and open transactions between two parties with
no middlemen required. Supply chain management, money
transfers, and data security are all areas where blockchain
has the potential to make significant improvements.
Blockchain technology presents an opportunity for this
company to safely store employee information and monitor
their development over time.
3. The term "Internet of Things" (IoT) is used to describe a
system of networked electronic devices that may
automatically gather and share information. The Internet of
Things includes everything from sensors embedded in
machinery to wearables used to monitor employee output.
They can collect real-time data on staff performance using
IoT devices, allowing for more precise mentoring and
instruction.

Emerging Practices:
1. Agile methodology is a sequential approach to project
management that emphasizes client value delivery at each
stage of development. Grow Management Consultants has
embraced agile practices to better meet the evolving
demands of its clientele.
2. Understanding the wants and viewpoints of the final
consumers is at the heart of the design thinking process.
It uses design thinking to provide cutting-edge services that
meet each client's unique requirements.
3. Employee engagement refers to the degree to which
workers are invested in and enthusiastic about their jobs and
the firm as a whole. Grow Management Consultants can
create a productive space for employees to work in by
emphasizing their well-being. Customer happiness and

ICTICT426 Identify and evaluate emerging technologies and practices | 7


Emerging technologies
evaluation
Complete the table for the first
emerging technology you have
identified.
productivity in the workplace may both increase as a result.
Emerging technology 1
Include the name of the
emerging technology you have
identified.
Outline the purpose of and the
potential applications of the
emerging technology.
For the emerging technology,
identify:
 key features/attributes (2)
 functions (2)
ICTICT426 Identify and evaluate emerging technologies and practices | 8
AI (Artificial Intelligence)
Artificial intelligence (AI) is the
study and implementation of
techniques to program
computers to mimic human
intellect in areas such as
perception, recognition of
speech, decision making, and
language translation. Many
sectors, including healthcare,
banking, manufacturing, and
shipping, stand to benefit from
the use of artificial intelligence.
Key features/attributes
 Algorithms for machine
learning: Artificial
intelligence systems
can utilize these to sift
through mountains of
data and, in turn, boost
their effectiveness over
time.
 Natural Language
Processing (NLP) is a
branch of AI that
enables computers to
read, interpret, and
respond to human
speech for a variety of
purposes.
Functions
 Predictive analytics is
the use of artificial
intelligence systems to
examine and draw
conclusions from
massive datasets
based on previously
observed trends.
 Using data analysis
 and predetermined
rules, AI systems are
capable of making
conclusions.

Identify two advantages and Advantages:

two disadvantages based on
 AI systems are more
key features, attributes and
efficient since they can
functions you have identified for
complete tasks much
the emerging technology.
more quickly than
humans.

 There is less room for

error thanks to the
precision with which AI
systems can examine
massive datasets.

Disadvantages:

 The time and money

required to create and
deploy AI systems is
substantial.

 Overreliance on AI
systems has the
potential to diminish the
value of human
expertise.

Identify at least two potential Opportunities:

impacts on the business of the
 Productivity and
emerging technology you have
savings can both
identified. This should also
increase as a result of
include opportunities and
AI's ability to streamline
threats (include two of each).
company procedures.

 Improvements in loyalty
and consumer
satisfaction can be
achieved through the
use of AI by
customizing services
and goods for each
individual client.

Threats:

 Robots and AI have the

potential to displace

ICTICT426 Identify and evaluate emerging technologies and practices | 9


Describe the business
objectives that would be met in
responding to the emerging
technology.
Emerging technologies Emerging technology 2
evaluation
Include the name of the
Complete the table for the
emerging technology you have
second emerging technology
identified.
you have identified.
Outline the purpose of and the
potential applications of the
emerging technology.
ICTICT426 Identify and evaluate emerging technologies and practices | 10
humans in the
workforce.
 Cyber-attacks and
information breaches
might compromise AI
systems, putting at risk
the efficiency and
reputation of
businesses.
The objectives to business that
could be realized by adapting to
the new technology are as
follows.
 Business operational
effectiveness can be
increased, costs
reduced, and output
increased through the
use of AI technologies.
 Improved client
retention and
satisfaction can be
achieved through the
use of AI to tailor
offerings to individual
consumers.
 Stay ahead of the
competition by
adopting cutting-edge
technology like AI when
they become available.
Blockchain
Blockchain is a distributed
digital database that can be
used to record transactions
across several computers
without requiring a central
server. Blockchain aims to
eliminate the need for third
parties in the transfer of
currency and information by
providing a system that is both
 secure and transparent.
Blockchain technology might be
used for a wide variety of
purposes, from online voting to
identity authentication to supply
chain administration and safe
transactions on the internet.

For the emerging technology, Prominent qualities:

identify:
 Blockchain functions on
 key features (2) a decentralized
network, which means
 attributes (2)
it is not governed by
 functions (2) any one entity.

 Once a transaction has

been added to the
blockchain, it cannot be
changed or removed.
Two distinguishing attributes of
blockchain technology are as
follows:

 Blockchain technology
is decentralized
because it does not
rely on a single
administrator or
middleman to process
transactions. It relies
on a decentralized
network of computers
for transaction
verification and
processing, making it
more reliable and less
susceptible to fraud.

 As soon as information
is added to the
blockchain, it cannot be
altered in any way, nor
can it be removed. For
applications like supply
chain management or
financial transactions,
where transparency
and accuracy are vital,
this makes blockchain
a credible and tamper-
proof source of
knowledge.

ICTICT426 Identify and evaluate emerging technologies and practices | 11

 Functions:

 Blockchain technology
can be used to safely
capture and store
information and
transactions.

 Through the
implementation of self-
executing contracts
known as smart
contracts, blockchain
technology can be
utilized to carry out and
enforce agreements
between parties.

Identify two advantages and Advantages:

two disadvantages based on
 Blockchain's
key features, attributes and
decentralized
functions you have identified for
ecosystem and
the emerging technology.
sophisticated
cryptography keep
every transaction and
data safe.

 Since all blockchain

transactions are public
and verifiable,
accountability and
openness are
facilitated by this
technology.
Disadvantages:

 When dealing with a

high volume of
transactions,
blockchain networks
can become sluggish
and ineffective.

 Confusion and volatility

may result from a lack
of oversight in the
blockchain business.

Identify at least two potential Potential effects on the

impacts on the business of the company:
emerging technology you have
 Business operations
identified. This should also
and information
include opportunities and
management on the

ICTICT426 Identify and evaluate emerging technologies and practices | 12


Emerging technologies
evaluation
Complete the table for the
third emerging technology you
have identified.
threats (include two of each).
Describe the business
objectives that would be met in
responding to the emerging
technology.
Emerging technology 3
Include the name of the
emerging technology you have
identified.
Outline the purpose of and the
potential applications of the
emerging technology.
For the emerging technology,
identify:
 key features (2)
 attributes (2)
ICTICT426 Identify and evaluate emerging technologies and practices | 13
blockchain can be
made more secure,
transparent, and
efficient. It has the
potential to open up
fresh avenues for doing
business and making
money.
 Blockchain adoption
calls for heavy funding
of infrastructure and
training. Traditional
business methods and
industries may
potentially be
threatened.
The business objective can be:
 Make financial dealings
and data administration
more secure and
efficient.
 Create opportunities for
novel income methods.
Iot (Internet of things)
The goal of the Internet of
Things is to give commonplace
equipment and items the ability
to communicate and
collaborate with one another
online, without requiring human
interaction. The Internet of
Things (IoT) could be used in a
wide range of contexts, from
healthcare to agriculture to
manufacturing to transportation
to smart homes.
Key features/attributes:
 Devices in the IoT can
talk to one another and
share information since
they are all linked
 functions (2) online.

 Internet-of-Things
gadgets have sensors
to track and record
information in real time.
Functions:

 Internet-of-Things
devices gather
information and
transmit it to a
centralized database
for further processing.

 Reducing the need for

human intervention,
automation is a key
feature of the Internet
of Things.

Identify two advantages and Advantages:

two disadvantages based on
 Productivity and
key features, attributes and
efficiency are both
functions you have identified for
enhanced by the ability
the emerging technology.
of Internet of Things
(IoT) devices to
automate processes
and lessen reliance on
human intervention.

 IoT devices may collect

and send data in real
time, enabling prompt
responses and
decisions.
Disadvantages:

 Cyber-attacks and
hackers may harm
critical information as
well as systems on IoT
devices, posing a
security concern.

 Installation of additional
sensors and network
connections is needed
for IoT implementation,
which might add up in
price.

Identify at least two potential Opportunities:

ICTICT426 Identify and evaluate emerging technologies and practices | 14


Emerging practices evaluation
impacts on the business of the
emerging technology you have
identified. This should also
include opportunities and
threats (include two of each).
Describe the business
objectives that would be met in
responding to the emerging
technology.
Emerging practices 1
ICTICT426 Identify and evaluate emerging technologies and practices | 15
 IoT's ability to automate
operations and reduce
the need for human
interaction should lead
to greater efficiency
and production.
 The Internet of Things
has the potential to
enhance the customer
service experience by
facilitating the fast and
accurate delivery of
tailored offerings.
Threats:
 Cyberattacks on
internet-connected
devices pose a threat
to private information
and operational
infrastructure.
 Customers and
governments may
worry about their
privacy when IoT
devices collect and use
their personal
information.
Increased efficiency and output
is a direct effect of the Internet
of Things' ability to automate
operations and cut down on the
need for human intervention.
IoT's immediate information
and findings can help
organizations provide
customers with tailored, on-
demand support, improving
their overall experience.
Security and privacy must be
guaranteed if businesses are to
reduce the hazards associated
with the Internet of Things
(IoT).
Complete the table for the first
emerging practice you have
identified.
Include the name of the
emerging practice you have
identified.
Outline the purpose of and the
potential applications of the
emerging practice.
For the emerging practice,
identify:
 key features (2)
 attributes (2)
 functions (2)
ICTICT426 Identify and evaluate emerging technologies and practices | 16
Agile Project Management
Methodology for managing
projects that relies on iterative
scheduling and creation and
places a premium on
adaptability.
Projects where the scope,
requirements, and/or
deliverables are subject to
change or evolution over time,
such as software and product
development.
Features/Attributes:
 The teams using the
Agile technique are
able to quickly adjust to
new information and
circumstances, such as
shifting project
requirements or altered
consumer preferences.
 Agile development
takes an iterative
method, in which teams
work in short cycles
(called "sprints") to
create and test bite-
sized chunks of
functionality before
making course
corrections based on
user feedback and
observed behavior.
Functions:
 Agile techniques
encourage
collaboration by
emphasizing shared
ownership and
constant
communication
between team
members, consumers,

Identify two advantages and
two disadvantages based on
key features, attributes and
functions you have identified for
the emerging practice.
Identify at least two potential
impacts on the business of the
emerging practice you have
identified. This should also
include opportunities and
threats (include two of each).
ICTICT426 Identify and evaluate emerging technologies and practices | 17
and stakeholders.
 As a means of
providing better
software more quickly,
Agile development
stresses constant
process evaluation and
enhancement.
Among Agile's many benefits
are:
 Agile approaches can
result in better software
because they enable
development teams to
identify and address
problems at an earlier
stage.
 Improved customer
satisfaction and
consistency with
requirements can result
from Agile
development's focus on
providing value to
clients early and often.
The following are some of
Agile's drawbacks:
 In especially for larger
teams or businesses
with more rigid
processes and
structures, Agile
development can be
difficult and challenging
to implement.
 Investments in training,
team formation, and
process refining are
substantial time and
resource drains for
agile development.
The impact of adopting an agile
approach to software
development includes:
 Increment in
productivity, enhanced

Emerging practices evaluation
Complete the table for the
second emerging practice you
have identified.
Describe the business
objectives that would be met in
responding to the emerging
practice.
Emerging practices 2
Include the name of the
emerging practice you have
identified.
Outline the purpose of and the
potential applications of the
emerging practice.
ICTICT426 Identify and evaluate emerging technologies and practices | 18
customer satisfaction,
and an additional
formidable competitive
edge.
 There is always the
chance of disruption or
opposition from team
members or
stakeholders when
introducing a new
methodology, and Agile
development is no
exception.
Among the many business
goals that could be
accomplished by adapting to
Agile as a new approach are:
Faster time-to-market and
increased competitiveness may
result from the quicker software
releases made possible by
adopting agile development
practices.
Better satisfaction and retention
of customers might result from
agile development's emphasis
on providing value to buyers.
Design thinking process
The process known as "Design
Thinking" was developed with
the intention of bringing an
imaginative and person-
focused perspective to the act
of problem-solving. Considering
the requirements and
viewpoints of users, coming up
with ideas, prototyping, and
putting those ideas to the test
are all part of the process of
coming up with new solutions.
Design thinking has a wide
range of potential uses and can
 be implemented in a variety of
contexts, such as the design of
products, service development,
user interface design, and
business strategy.

For the emerging practice, Empathy for the customers and

identify: iterative prototyping and testing
are two of the most important
 key features (2)
aspects and qualities.
 attributes (2)
Functions:
 functions (2)
 Gaining an
understanding of the
requirements of users
and the problems they
face

 Coming up with new

solutions by generating
ideas and iterating on
those ideas.

Identify two advantages and Advantages:

two disadvantages based on
 User compassion leads
key features, attributes and
to the development of
functions you have identified for
solutions that more
the emerging practice.
effectively answer the
users' requirements
and problems.

 The iterative
prototyping and testing
process enables rapid
iterations and
improvements of ideas,
which ultimately results
in improved solutions.
Disadvantages:

 It may be a time-
consuming endeavor
that calls for a large
financial and resource
investment.

 May not necessarily

result in a solution that
is practicable or
scalable.

Identify at least two potential Opportunities:

impacts on the business of the

ICTICT426 Identify and evaluate emerging technologies and practices | 19

emerging practice you have
identified. This should also
include opportunities and
threats (include two of each).
Describe the business
objectives that would be met in
responding to the emerging
practice.
ICTICT426 Identify and evaluate emerging technologies and practices | 20
 The application of
design thinking can
result in the
development of new
solutions that set a
company apart from its
rivals.
 Businesses are better
able to meet the
expectations of their
customers when they
have a deeper
understanding of the
needs of their users.
Threats:
 The amount of
resources that must be
invested in order to
practice design thinking
can be substantial, and
there is no guarantee
that doing so will result
in a good conclusion.
 It can be difficult to put
design thinking into
practice effectively if it
isn't properly
implemented and if
stakeholders don't buy
into it. This may also
cause it to fail to
produce the expected
results.
Businesses have the potential
to accomplish a number of
goals by implementing a
technique known as "design
thinking," including the
following examples:
Create fresh approaches that
more effectively address the
demands of users and the
problems they face.
Increase client satisfaction and
loyalty by gaining a grasp of
their expectations and
successfully meeting them.

Emerging practices evaluation
Complete the table for the
third emerging practice you
have identified.
Emerging practices 3
Include the name of the
emerging practice you have
identified.
Outline the purpose of and the
potential applications of the
emerging practice.
For the emerging practice,
identify:
 key features (2)
 attributes (2)
 functions (2)
ICTICT426 Identify and evaluate emerging technologies and practices | 21
Develop an edge over the
competition by setting yourself
apart from rivals through the
provision of solutions that are
distinctive, and customer
focused.
Engage your workforce in the
process of coming up with
creative solutions to problems
in order to boost their level of
job satisfaction and
involvement.
Customer Engagement
The goal of customer
engagement is to strengthen
connections with clients
through the delivery of
personalized service. This has
the potential to boost sales,
customer loyalty, and favorable
word of mouth. Marketing via
social media, customized
messages, loyalty programs,
and review and rating platforms
are all examples of consumer
engagement's potential uses.
Key Features/Attributes:
 Customizing a
customer's experience
based on their specific
traits and activities is
the essence of
personalization.
 Communication that
can take place through
a number of different
channels, including
electronic mail, social
media, telephone, and
face-to-face meetings,
is said to be
multichannel.
 Functions:

 Customer data
collection is amassing
and evaluating
information about
customers' actions,
preferences, and
opinions to power
targeted marketing and
improved service
delivery.

 Using client information

to provide more
customized services,
such as suggested
purchases, discounts,
and other offers, and
more specific
communications.

Identify two advantages and Advantages:

two disadvantages based on
 Enhanced commitment
key features, attributes and
from existing clients.
functions you have identified for
the emerging practice.  Customer retention and
loyalty increased.
Disadvantages:

 Customized systems of
feedback and
communication might
be expensive to set up
initially.

 The potential for

damaged public
relations and unhappy
customers if
consumers believe
their data is being
improperly used.

Identify at least two potential Opportunities:

impacts on the business of the
 Enhanced commitment
emerging practice you have
from existing clients.
identified. This should also
include opportunities and  Brand awareness and
threats (include two of each). favorability through
positive word of mouth.
Threats:

ICTICT426 Identify and evaluate emerging technologies and practices | 22

  Mishandling client
information might result
in negative comments
and public relations
problems.

 Effective consumer
interaction strategies
require a significant
time and financial effort
to implement.

Describe the business Improve the level of happiness

objectives that would be met in
responding to the emerging
practice.
and loyalty of your customers.
By increasing positive word-of-
mouth marketing, you may both
improve the reputation of your
business and boost sales.

Technology implementation During pilot testing, the new technology or practice is introduced to a
subset of the organization. Before implementing the technology
Discuss at least two
company-wide, this pilot program will enable for testing and
technology implementation
feedback collection. Before implementing a new piece of technology
methods that could be
or method company-wide, it is wise to put it through its paces in a
considered in relation to
pilot program.
implementing the three
emerging technologies and When using an agile methodology, the process of implementation is
practices. divided into incremental steps. By emphasizing teamwork and
adaptability, this approach lets businesses make changes in
Explain why each may be
response to customer input as it's received. For complicated new
beneficial.
technology and procedures that need regular tweaks and
improvements, an agile approach is ideal. Businesses may respond
to shifting conditions and make modifications as they go, increasing
the likelihood of a smooth rollout.

ICTICT426 Identify and evaluate emerging technologies and practices | 23

Section 2: Meeting feedback
Meeting feedback
Write down the feedback you
received regarding from the
meeting on the assessment of
impact of emerging
technologies and practices.
Businesses that use AI systems see increases in productivity,
precision, and decision-making, but only after spending heavily on
related infrastructure and personnel. While blockchain technology
has the potential to increase security and transparency, its use
necessitates thorough forethought and evaluation of applicable legal
and regulatory frameworks. Changes in company culture and
processes may be necessary to fully implement customer
engagement approaches like design thinking and agile
methodologies, which have been shown to increase customer
happiness and creativity.
Some have proposed that a staged or progressive approach to
introducing new technologies would be most helpful, since this would
allow for more time for trial and error and the incorporation of
lessons learned. A second strategy for ensuring successful
deployment and support is to work with outside experts and vendors.
ICTICT426 Identify and evaluate emerging technologies and practices | 24
Section 3: Emerging technologies and practices
strategy
Introduction The plan's goal is to find and apply the most promising new
technologies and business processes so that we may continue to
Provide an introduction to your
grow and satisfy the changing demands of our clientele. Keeping
Strategy, documenting its
abreast of the latest developments and opportunities in the business
purpose.
world is crucial if we are to maintain our competitive edge. We hope
to increase productivity, deepen relationships with customers, and
generate additional income by taking use of cutting-edge tools and
methods. We can maximize expansion and long-term success by
following this approach, which will direct our decision-making
process and help us make the finest use of our financial assets.

Objectives The meeting comments informed the following goals in light of

developing technology and practices:
List the objectives in
responding to the emerging  To maintain a level of expertise in cutting-edge
technologies and practices. developments in one's field.
This will be a summary of the
 The goal is to pinpoint the most promising new tools and
objectives as per Section 1 of
methods for the company.
your Portfolio. It will also
incorporate the feedback you  To assess how these new tools and methods might affect
received from the meeting. productivity in the workplace.

 To efficiently and successfully apply the chosen new

technologies and techniques.

 To make sure that the team has the knowledge and tools to
effectively use and manage the new systems and
procedures.

Opportunities and threats Opportunities:

Outline the opportunities and  Enhanced effectiveness and output achieved through
threats presented by the making use of cutting-edge methods and tools.
emerging technologies and
 Customer involvement and contentment have both risen
practices.
thanks to new methods focused on them.
This will be a summary of the
 Keeping up with cutting-edge developments in science and
opportunities and threats as
technology might open doors to lucrative new markets.
per Section 1 of your Portfolio.
It will also incorporate the  Smarter choices made with the help of data-driven insights
feedback you received from and cutting-edge analytics.
the meeting.

Threats:

 Implementing and sustaining cutting-edge methods and

tools could be prohibitively expensive.

 Workers and others who are used to the status quo may
push back against new ways of doing things.

 The potential for cyberattacks and data breaches when

ICTICT426 Identify and evaluate emerging technologies and practices | 25


Impact
Outline the likely impact on
current business technologies
and practices.
This will be a summary of the
opportunities and threats as
per Section 1 of your Portfolio.
It will also incorporate the
feedback you received from
the meeting.
Required changes
Identify the changes that will
need to be made to existing
technologies and practices.
It will also incorporate the
feedback you received from
the meeting.
Action plan
Complete the following table to
provide an action plan for the
required changes.
implementing new technologies.
 The implementation process may cause interference with
regular business activities.
The selected new technologies and practices are expected to have a
substantial impact on existing business technology and practices.
The adoption of fresh instruments and systems, as well as
modifications to existing business processes, may be necessary for
successful implementation of these innovations and processes.
New computer programs and hardware elements, as well as novel
approaches to data processing, may be needed to fully realize the
potential of artificial intelligence and the internet of things. As a
result, it's possible that data collection, processing, analysis, and
decision-making could evolve.
Changes in project management and team dynamics may be
necessary when implementing agile approaches and design
thinking. As a result, the workplace may become more adaptable
and interactive, with an emphasis on satisfying customers.
The changes can be:
 Modernizing existing computer networks and systems to
work with cutting-edge software and hardware.
 Taking new security precautions to prevent cyberattacks and
data breaches.
 Staff members are given instruction in how to make
advantage of and adapt to emerging technology and
methods.
 Assessing how the new technologies and procedures could
integrate into existing corporate processes and identifying
potential improvement opportunities.
Action When Responsibility
Conduct research 10/4/2023 IT manager
on AI
implementation
Find business use 12/8/2023 Operation team
for the Internet of
Things.
Start with a tiny 7/12/2023 Project
project and see how Management
agile works department
ICTICT426 Identify and evaluate emerging technologies and practices | 26
 Instruction in the 17/3/2024 HR department
design-thinking
approach

Evaluate 24/7/2024 Management Team

effectiveness of
implemented
changes

Add rows as required.

Feedback
Include the feedback you
received from your assessor
on the Strategy.
Included updated sections of
your Strategy here.
Use Scrum and Kanban, for instance in agile method to speed up
the creation and testing of cutting-edge technology.
Apply design thinking by learning about the problems faced by
clients and other stakeholders, and then creating simple,
straightforward solutions.
Invest in your staff's education and growth by providing them with
training in cutting-edge methods and technologies. This will ensure
that your personnel can effectively adopt and make use of these
innovations.
Create an environment where people feel safe trying new things and
taking calculated risks, and where those who come up with creative
solutions are recognized and rewarded for their efforts.
Cooperate with other businesses and suppliers of technological
infrastructure in order to pool resources, learn about emerging
trends, and implement cutting-edge solutions.

References
Kshetri, N. (2018). Blockchain’s roles in meeting key supply chain management objectives. International
Journal of Information Management, 39, 80-89. doi: 10.1016/j.ijinfomgt.2017.12.003
Elragal, A., & Haddara, M. (2019). AI for the sustainable development goals: Opportunities, challenges,
and a roadmap. Sustainable Cities and Society, 47, 101498. doi: 10.1016/j.scs.2019.101498
Gaiardelli, P., Resta, B., & Saccani, N. (2017). The impact of additive manufacturing on supply chain and
operations management. International Journal of Production Economics, 183, Part B, 241-247. doi:
10.1016/j.ijpe.2016.08.003
Afshari, H., Safari, H., & Ramazani, M. (2019). Internet of things (IoT) and its impact on supply chain: A
framework for building smart, secure and efficient systems. Transportation Research Part E: Logistics
and Transportation Review, 126, 196-214. doi: 10.1016/j.tre.2019.04.002
Hainmueller, J., Hangartner, D., & Yamamoto, T. (2015). Validating vignette and conjoint survey
experiments against real-world behavior. Proceedings of the National Academy of Sciences, 112(8),
2395-2400. doi: 10.1073/pnas.1416587112
Bai, C., Sarkis, J., & Wei, Y. (2018). Green information technology adoption and operational performance
of supply chain firms. Transportation Research Part E: Logistics and Transportation Review, 116, 96-
108. doi: 10.1016/j.tre.2018.05.003

ICTICT426 Identify and evaluate emerging technologies and practices | 27

Wamba, S. F., Akter, S., Edwards, A., Chopin, G., & Gnanzou, D. (2015). How ‘big data’ can make big
impact: Findings from a systematic review and a longitudinal case study. International Journal of
Production Economics, 165, 234-246. doi: 10.1016/j.ijpe.2014.12.031

ICTICT426 Identify and evaluate emerging technologies and practices | 28