Nts Mcqs PMU Seats PDF

MANAGEMENT
TEST PREPARATION
Searched By: Akhtar Hussain Chughtai

*ahc3014@gmail.com
Principles of Management
Organizations
collections of people who work together and coordinate their actions to achieve a wide variety of
goals or desired future outcomes.
Management
the planning, organizing, leading, and controlling of human and other resources to achieve
organizational goals efficiently and effectively.
organizational performance
a measure of how efficiently and effectively a manager uses resources to satisfy customers and
organizational goals.
efficiency
a measure of how productively resources are used to achieve a goal.
effectiveness
a measure of the appropriateness of the goals an organization is pursuing and of the degrees to
which the organization achieves those goals.
planning
identifying and selecting appropriate goals. one of the four principal tasks of management.
strategy
a cluster of decisions about what goals to pursue, and how to use resources to achieve goals.
organizing
structuring working relationships so organizational members work together to achieve
organizational goals, one of the four principle tasks of management.
organizational structure
a formal system of task and reporting relationships that coordinates and motivates organizational
members so that they work together to achieve organizational goals.
leading
articulating a clear vision and energizing and enabling organizational members so that they
understand the part they play in achieving goals. one of the four principle tasks of management.
controlling
evaluating how well an organization is achieving its goals and taking action to maintain or
improve performance. one of the four tasks of management.
department
a group of people who work together and possess similar skills or use the same knowledge, tools
or techniques to perform their jobs.
first-line manager
a manager who is responsible for the daily supervision of nonmanagerial employees.
middle manager
a manager who supervises the first line managers and is responsible for finding the besdt way to
use resources to achieve organizational goals.
top manager
a manager who establishes organizational goals, decides how departments should interact, and
monitors the performance of middle managers.
top-management team
a group composed of the CEO, the COO, the president, and the heads of the most important
departments.
conceptual skills
the ability to analyze and diagnose the situation and to distinguish between cause and effect.
human skills
the ability to understand, alter, lead, and control the behavior of other individuals and groups.
technical skills
the job specific knowledge and techniques required to perform an organizational role.
core competency
the specific set of departmental skills, knowledge, and experience that allows one organization to
outperform another.
restructuring
downsizing an organization by eliminating the jobs or large numbers of top, middle, and first
managers and nonmanagerial employees.
outsourcing
contracting with another company, usually abroad, to have it perform an activity the organization
previously performed itself.
empowerment
the expansion of employees' knowledge, tasks, and decision making responsibilities.
self-managed team
a group of employees who assume responsibility for organizing, controlling, and supervising
their own activities and monitoring the quality of the goods and services they produce.
global organization
organizations that operate and compete in more than one country.
competitive advantage
the ability of one organization to outperform another because it produces desired goods or
services more efficiently and effectively than they do.
innovation
the process of creating new or improved goods and services or developing better ways to
produce or provide them.
turnaround management
the creation of a new vision for a struggling company based on a new approach to planning and
organizing to make better use of a company's resources to allow it to survive and prosper.
MCQ
Communication should be:
From Top to Bottom level
From Bottom to top
2 way
None of the given option
Inspiring people to be high performer is called:
Controlling
Leading
Planning
Organizing
All of the following are the characteristics of an organization EXCEPT:
People
Product
Purpose
Structure
All of the following are managerial roles identified in Mintzberg’s Model EXCEPT:
Informational
Interpersonal
Functional
Decisional
People with which of the following decision making style have a high tolerance for ambiguity and
tend to focus on the people or social aspects of a work situation?
Analytical
Behavioral
Directive
Conceptual
Achieving results, making the right decisions, and successfully carrying them out to achieve an
organization’s goals refer to:
Efficiency
Reliability
Effectiveness
Validity
What is the best term to describe the process of attempting to influence other people to attain the
organization's objectives?
Planning
Organizing
Leading
Controlling
Which of the following early advocates of organizational behavior was concerned about deplorable
working conditions?
Robert Owens
Hugo Munsterberg
Mary Parker Follett
Chester Barnard
The management function that specifies goals to be achieved and deciding in advance the
appropriate actions to achieve those goals is:
Leading
Controlling
Organizing
Planning
Assembling additional information and identifying both the nature and the causes of the problem
comes under:
Scanning stage
Categorization stage
Diagnosis stage
Implementation stage
An appropriate managerial behavior in a given situation that depends on a wide variety of elements,
is called:
Open system
Contingency perspective
Entropy
Quantitative perspective
An organization’s specific environment:
Is unique and changes with conditions
Is the same regardless of the organization’s age
Is determined by the top level of management (not sure)
Is quantified to determine its existence
Usman currently holds a management position within his company. His job responsibilities include
maintaining a focus toward long-term issues that may impact the company as well as developing
appropriate goals to guide the organization. Jim is most probably which type of manager?
First line managers
Middle level manager
Operational manager
Top Level Manager
When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future, these
managers are using which of the following skills?
Technical
Conceptual
Situational
Ethical
Ali has just received each and every necessary statistics on the proposed new purchases for his
organization. Ali is now ready to render his decision about them. Ali will be making his decision
under conditions best referred to as:
Risk
Certainty
Risk avoidance
Uncertainty
1. The process of monitoring performance, comparing it with goals and correcting any
significant deviations is known as:
A. Planning
B. Organizing
C. Leading
D. Controlling
2. Mr. A is a Manager on XYZ company; he has a reputation for being an open and honest
person and understands how to motivate employees and customers, he said to have
good____________ skills.
A. Sales
B. Political
C. Interpersonal
D. Technical
3. Someone who works with and through other people by coordinating their work activities to
accomplish organizational goals is called:
A. A Very intelligent: Individual
B. A Supervisor of Production Work
C. A Manager
D. An operation Supervisor
4. SWOT analysis divides organizational strength into two categories; Common strength
and______________.
A. Strategic imitation
B. Competitive Parity
C. Distinctive Competencies
D. Threats
SWOT analysis divides organizational strengths into two categories: common strengths and
distinctive competencies.(Ricky W. Griffin ).
5. The Continues line if authority that extends from the upper level of management to the lowest
levels of the organization is called:
A. Authority line of responsibility
B. Unity of Commerce
C. Responsibility factor
D. Chain of command
6. Which is the most common cause of business failure?

A. Insufficient Capital
B. Unstable market
C. Insufficient experience
D. Poor Entrepreneurship
7. Which of the following is the accountability for the achievement of objectives, the use of
resources, and the adherence to organizational policy?
A. Power
B. Responsibility
C. Authority
D. Planning
8. Organizations can play role in addressing global environment issues through all of the
following ways EXCEPT:
A. Greening of Management
B. Depletion of natural Resources
C. Fulfilling their Social Obligation
D. Avoiding industrial accidents
9. __________________ are large scale action plans of an organization for interacting with
environment in order to achieve long term goals.
A. Objectives
B. Strategic Goals
C. Strategies
D. Actions
10. Living Organisms take substances from their environment such as food and air and return
other substances environment. This is an example of
A. Close System
B. Hybrid System
C. Open System
D. None of Above
11. When the strength provides superior and unique customer value and is difficult to imitate
then the distinctive competence creates a sustainable____________.
A. Competitive Advantage
B. Scope
C. Resource Deployment
D. Effective Strategy
http://www.vuzs.info/
12. Which of the following organization is rigidly controlled and efficient?
A. Organic
B. Mechanistic
C. Horizontal
D. Learning
13. In a juice making company sales manager has the set the goal of increasing the sales by 10%
in summer season. At the end of summer Manager will check either goal has archived or not.
This function is known as
A. Planning
B. Organizing
C. Leading
D. Controlling
A firm that is involved in two or more distinct businesses is known as:

A diversified company
A ventured company
A restructured company
A multinational corporation
Organizations that exploit their distinctive competencies often attain above normal
economic performance and obtain
Distinctive competencies
Common strength
Competitive edge
Competitive parity
Ref: http://books.google.com.pk/books?id=R-
OvGf0pvK8C&pg=PA204&lpg=PA204&dq=Organizations+that+exploit+their+distincti
Which of the following describe(s) a global marketplace?

The entire world is a marketplace
National borders are irrelevant
The potential for organizations to grow expands dramatically
All of the given options
The __ of a strategy specifies the range of markets in which an organization will

compete
Scope
Distinctive Competency
Resource deployment
Effective strategy
ref: http://www.docstoc.com/docs/24432759/Strategy-and-Strategic-Management
When a manger made a decision and he is uncertain about the outcomes. His
decision is likely to be:
Of Poor Quality
Unacceptable
Successful
Risky
Non-programmed decisions are typically made under a condition of which of the

following?
Certainty
Low levels of risk
Uncertainty
Reliability
Which of the following is part of the 14 principles of management identified by

Henri Fayol?
Scalar chain
Innovation
Efficiency
Motivation
principle . Scalar Chain.
The line term refers to the degree to which subordinates are involved in decision making.
A well-designed goal should be:

Short and very specific about expected outcomes
Written in terms of outcomes rather than actions
Identifiable to even the first-line supervisors

Specific and within a manageable time frame
Characteristics of Well-Designed Goals
a. Written in terms of outcomes
b. Measurable and quantifiable
c. Clear as to a time frame
d. Challenging but attainable

e. Written down
f. Communicated to all organizational members
The threat of new entrants is the extent to which new competitors can easily enter
a market. Thus the threat of new entrants for a local restaurant than a automobile
company is
High
Low
Moderate
Equal
restaurant and automible company both demand a specific set of expertise and considerable
workforce. In addition to this, both demand a good amount of capital to commence the
business.
Which of the following BEST describes directional plans?

Flexible plans that set out general guidelines
Stringent plans that establish specific directions
Formal plans that provide the directions of how to assemble the product.
General plans that allow the workers to change the schedule of production
SWOT analysis divides organizational strengths into two categories; common

strength and__.
Strategic imitation
Competitive edge
Competitive parity
Management , 11ed, By Ricky W. Griffin Evaluating an organization's strengths
Planning is often called the primary management function because it:

Select correct option:
Offers some basis for future decision making
Creates the vision for the organizational members
Establishes the basis for all the other functions
Sets the tone for the organizational culture
The organization that has developed the capacity to continuously learn, adapt, and
change is called:
Virtual organization
Learning organization
Traditional organization
Bureaucratic organization
Which of the following is important in effectively implementing the chosen
alternative in the decision-making process?
Getting upper-management support

Double-checking your analysis for potential errors
Allowing those impacted by the outcome to participate in the process
Ignoring criticism concerning your chosen alternative
Cultivating a learning culture where organizational members systematically gather

knowledge and share it with others in the organization so as to achieve better
performance is called:
Knowledge management
Technical management
Software management
Systems management
Which one of the following individuals is most closely associated with scientific
management?
Frederick Taylor
Mary Parker Follett
Harold Koontz
Max Weber
http://www.vuzs.info/
All of the following are steps in objective setting, EXCEPT.

Specify deadlines
Allow the employee to actively participate
Link rewards to effort
Prioritize goals
Concern for employee motivation is most closely associated with which of the
following management approach?
Bureaucracy
Organizational behavior
Scientific management
Systems
TCS represents what factor to the Pakistan Postal Service in its specific
environment?
Competitor
Supplier
Customer
Government agency
An appropriate managerial behavior in a given situation that depends on a wide variety of

elements, is called:
Open system
Entropy
A budget is an example of which of the following plan?

Strategic plan
Single use plan
Informal plan
Standing plan
Which of the following is best described as doing something differently and has been
described as discontinuous or complementary change?
Entrepreneurship
Innovation
Variance
Enterprise
First-line mangers are responsible to report to:

Top level mangers
Middle-level mangers
Supervisors
Operational mangers
To run organization efficiently an organization need engineering skills as well as managerial

skills. This idea was given by:
Robert Owen
Charles Babbage
Henry Towne
W. Edwards Deming
Associations of different nations like European Union & NAFTA have been established to:
Share the armies of each other
Stabilize the political systems
Promote open trade among nations
Discrepancy between existing and a desired state of affairs is called:

Opportunity
Solution
Weakness
Problem
Low level management has a complete authority to make decisions in case of:
Centralization
Decentralization
Scalar Chain
Order
Ali is a manager in a multinational organization. He believes that the employees of the

company are lazy and do not have much ambition. Ali can be classed as_____ manager
based on the perspectives of Douglas McGregor.
Theory Y
Bureaucratic
Theory X
Administrative
Which of the following is called an input to a system?

Materials
Products
Services
Employee behavior
When objectives are not written down or rarely verbalized, and the planning is
general and lacks continuity, which of the following types of planning is used?
Environmental planning
Economic planning
Informal planning
Formal planning
Which one of the following is an example of organization?

Hospitals
Colleges
Factories
The principle of “Division of Labor” was given by:

Frederick Taylor
Joseph Juran
Adam Smith
W. Edwards Deming
Which of the following types of plans is highly interdependent and must take into account
the resources and capabilities of the entire organization and its external environments?
Operational plans
Strategic plans
Tactical plans
Budgetary plans
In some countries, such as Venezuela, titles, rank, and status carry a lot of weight. These
countries have a large:
Power distance
Uncertainty avoidance
Short- versus long-term orientation
Individualism versus collectivism
Plant managers come under which of following management levels?

First-line managers
Non-managerial employees
Middle managers
Top managers
At the very first stage of establishment, organizations are generally indulged in:
Planning
Organizing
Leading
Controlling
Feed Back of ____ is necessary to improve the quality of the product.

Customers
Employees
Investors
Which one of the following is weakness of MBO?

Requires training of employees

Coordination of goals and plans
Clarify priorities and expectation
Foster employee motivation
The process of monitoring performance, comparing it with goals and correcting any
Planning
Organizing
Leading
Controlling
When the strength provides superior and unique customer value and is difficult to imitate
then the distinctive competence creates a sustainable _______.
Competitive advantage
Scope
Resource deployment
Effective strategy
Dell Company sells the variety of products like computers, laptops, accessories over the
internet. Dell is engaged in
Intranet
Extranet
E-commerce
E- Business
The people who work under the first line managers are often called by all of the following
names EXCEPT:
Non managers
Supervisors
Skilled workers
Semi skilled workers
A plan developed to carry out a course of action that is not likely to be repeated in the
future is called:
Single-use plan
Specific plan
Reaction plan
Directional plan
The leader of an organization performs __________, as per Mintzberg.

An Interpersonal role
An Informational role
A Decisional role
A manager transmits the information outside the organization. He is performing which of

the following role?
Spokesperson
Representative
Disseminator
Agent
Which of the following skill is most essential to get most out of the people?
Technical skill
Human skill
Conceptual skill
Mechanical skill
The degree to which jobs are standardized and guided by rules and procedures is called:
Work specialization
Centralization
Decentralization
Formalization
Which factor has been the most rapidly changing component in an organization’s general
environment in the past quarter-century?
Global
Economic
Social
Technological
www.vuzs.info
Monitoring organizational progress towards goal attainment is called:

Planning
Organizing
Leading
Controlling
Question # 11 of 20 ( Start time: 09:04:09 PM)

Which one of the following individuals is most closely associated with scientific management?
Frederick Taylor
Mary Parker Follett
Harold Koontz
Max Weber

Which of the following means that you achieve the best possible balance among several goals?
Sacrificing
Satisficing
Minimizing
Optimizing
PERT Chart assists in _________ the tasks within an organization.

Budgeting
Scheduling
Evaluating
Finalizing
As a transportation manager you are supposed to select transportation routes to minimize
shipping cost. Which optimum technique will be used?
Forecasting
Project management
Budgeting
Linear programming

The process of monitoring performance, comparing it with goals and correcting any significant
deviations is known as:
Planning
Organizing
Leading
Controlling

Nestle and ICI have taken steps to address human rights issues in their overseas factories. This
represent that these companies have
Social obligation
Social Screening
Socially responsibility
Social responsiveness

Asma, a new manager at XYZ Inc. primarily worries about assembling and coordinating the
human, financial, physical, and other resources needed to achieve her goals. Which function is
Asma primarily concerned about?
Organizing
Controlling
Planning
Leading
The set of strengths, characteristics and qualities including skills, technologies, or resources that
distinguish a firm from its competitors is called:
Scope
Distinctive Competency
Resource deployment
Effective strategy
All of the following are the characteristics of an organization EXCEPT:
People
Product
Purpose
Structure

Most of the countries in the world are moving towards globalization all of the following reasons
EXCEPT:
For free market economy
For liberalization in trade
Increase efficiency
Refutation of economic power
Which of the following management thinker created a role classification system based on how
managers spend their time at work to describe a manager's role?
Peter Brabeck-Letmathe
Abraham Maslow
Andrea Jung
Henry Mintzberg
The process of collaborative goal setting by a manager and subordinate; the extent to which
goals are accomplished is a major factor in evaluating and rewarding the subordinate’s
performance. It is called:
Management by objective
Management by resources
Management by authority
Management by system
Which of the following is the process of developing businesses to pursue trends and changes that
no one else has seen before?
Entrepreneurship
Division of labor
Evolution
E-commerce
What is the best term to describe the process of attempting to influence other people to attain the
organization's objectives?
Planning
Organizing
Leading
Controlling
An organization that assigns specialists from different functional departments to work on one or
more than one projects being led by project managers is called -------------
Team Organization
Virtual Organization
Matrix organization
Learning Organization
Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under
which of the following management role?
Leader
Liaison
Figurehead
Negotiator
The degree to which decision making is confined at a single point in an organization is described
as __________.
Unity of command
Chain of command
Span of management
Centralization
Global competition, accelerated product development by competitors, and increased demands by

customers for better service have encouraged organizations to become more ___________.
Organic
Mechanistic
Technologically pure
Task oriented
The idea that employees should also share the profit of organization was given by:
Frederick Taylor
Robert Owen
Charles Babbage
W. Edwards Deming
Plant managers come under which of following management levels?

First-line managers
Non-managerial employees
Middle managers
Top managers
When Shumaila is comparing actual sales figures with goals established earlier to see if her
department met the target, she is performing which of the following functions?
Planning
Organizing
Leading
Controlling
Which one of the following ethical approaches exemplifies the belief that every person has
fundamental human rights that should be respected as well as protected?
Justice approach
Rights approach
Individualism approach
Utilitarianism approach
________, identifies the order of activities to be performed in order to achieve a particular goal.
Budgeting
Linear programming
Break-even analysis
Scheduling
All levels of management between the supervisory level and the top level of the organization are
termed as:
Middle managers
First-line managers
Supervisors
Foremen
A situation in which an organization is not implementing valuable strategies that are being
implemented by competing organization is called:
Competitive disadvantage
Competitive edge
Competitive parity

Strategic plan
Single use plan
Informal plan
Standing plan
Leading
Controlling
Organizing
Planning
_______________is a situation that offers a strong potential for significant organizational gain if
appropriate actions are taken
Crises problem
Opportunity problem
None crises problem
None of above
Pakistan Federal government has passed disabilities act of 2005 to protect rights of disable
persons and to give them flexibility in job. This comes under which of the following
environmental sub context
Economic
Socio cultural
Political/legal
Technological
Which of the following statement best describes Social Obligation?

Firm’s capacity to adapt changing social condition
Applying social criteria to investment decisions
Firm’s obligation pursue long term goals that are good for society
Firm’s obligation to meet its economic & legal responsibilities
Question # 1 of 20 ( Start time: 09:37:01 PM ) Total Marks: 1

Which of the following view is concerned with respecting and protecting individual liberties and
privileges such as the rights to privacy, freedom of conscience, free speech, life and safety, and
due process?
Utilitarian view
Rights view
Theory of justice view
Integrative social contracts theory view

From Bottom to top
2 way
Which type of environment is best suited for mechanistic organizations?
Dynamic
Manufacturing
Service
Stable

Global competition, accelerated product development by competitors, and increased demands by
customers for better service have encouraged organizations to become more ___________.
Organic
Mechanistic
Technologically pure
Task oriented

The process through which raw materials changed into consumer products is termed as:
Development process
Transformation process
Marketing process
Procurement process

The best way to characterize management is to say that it is:
Part of the economy

An activity or process
An overcrowded career field
One of the chief difficulties for most firms

Frederick Taylor
Robert Owen
Charles Babbage
W. Edwards Deming
Computers and campus facilities given to a university are called its:
Human resources
Financial resources
Physical resources
Information resources

Which is the most common cause of business failure?
Insufficient capital
Unstable market
Insufficient experience
Poor entrepreneurship

GANTT Chart is a tool of:
Budgeting
Linear programming
Break-even analysis
Scheduling

Transformation process within a system transfers:
Raw materials into inputs

Inputs into raw materials
Output into finished goods
Inputs into finished goods

Sales responsibilities divided into the Southwest, Midwest, southern, northern, and western
regions would be an example of what type of departmentalization?
Product
Geographic
Process
Outcome

In the MBO system:
Objectives are determined by management

Goals are only reviewed at the time of completion
Goals are used as controls

An organic organizational structure is characterized by-----------
Minimal formalization
Rigid departmentalization
Narrow spans of control
High formalization

In XYZ Company HR director has negotiated with striking employees who were
demanding for increase in salaries due to inflation. He has performed the role of
Leader
Negotiator
Liaison

All of following are elements of planning function EXCEPT
Establishing strategies
Developing Plans
Monitoring Performance
Coordinate activities

Which of the following statement best describes Social Obligation?
Firm’s capacity to adapt changing social condition
Applying social criteria to investment decisions
Firm’s obligation pursue long term goals that are good for society
Firm’s obligation to meet its economic & legal responsibilities

In order to communicate, motivate and delegate a manager must have:
Political skills
Conceptual skills
Technical skills
Interpersonal skills

In the pyramid of levels of management, non-managerial staff is placed at/in:
Top
Middle
Bottom
None of the given options

How would you define the problem if all outcomes of every alternative are known?
Bounded rationality
Unbounded rationality
Certainty
Uncertainty
The process of monitoring performance, comparing it with goals and correcting any
Planning
Organizing
Leading
Controlling
Mr. A is a Manager on XYZ company; he has a reputation for being an open and honest
person and understands how to motivate employees and customers, he said to have
good____________ skills.
Sales
Political
Interpersonal
Technical
Someone who works with and through other people by coordinating their work activities to
accomplish organizational goals is called:
A Very intelligent: Individual
A Supervisor of Production Work

A Manager
An operation Supervisor
XYZ Company has policy of employee’s Job security, career progress and ensure that replacement
are available to fill vacancies. This company is practicing which of the following principle.
Initiative
Remuneration
Esprit decops
Stability if tender of personnel
SWOT analysis divides organizational strength into two categories; Common strength
and______________.
Strategic imitation
Competitive Parity
Distinctive Competencies
The Continues line if authority that extends from the upper level of management to the
lowest levels of the organization is called:
Authority line of responsibility
Unity of Commerce
Responsibility factor
Chain of command
Which ethical approach guided by what will result in the greatest good for the greatest number of
People?
Moral Rights Approach
Individual approach
Utilitarian Approach
Justice Approach
Plans that Provide guidelines form activities to be performed repeatedly like policy, procedure are
called.
Single Use Plans
Standard Plans
Contingency Plan
Snor term Plams
Which is the most common cause of business failure?
Insufficient Capital
Unstable market
Insufficient experience
Poor Entrepreneurship
Reading of a business journal, publication on regular basis to gather information for upcoming
business tends, this role is called
Disseminator
Liaison
Spokesperson
Monitor
Which of the following is the accountability for the achievement of objectives, the use of resources,
and the adherence to organizational policy?
Power
Responsibility
Authority
Planning
Organizations can play role in addressing global environment issues through all of the following
ways EXCEPT:
Greening of Management
Depletion of natural Resources
Fulfilling their Social Obligation
Avoiding industrial accidents
System Theory and Contingency Theory are related to which of the following
________________
Classical theories
Betavoadde theories
Conterporary
__________________ are large scale action plans of an organization for interacting with
environment in order to achieve long term goals.
Objectives
Strategic Goals
Strategic
Actions
Hawthorne studies were a series of early experiments that focused on:

Behavior in the workplace (NOT SURE)
Ethics in the workplace
Group norms
Interpersonal dynamics
Selecting an alternative in the decision-making process is accomplished by:

Choosing the alternative with the highest score

Choosing the One You Like Best
Selecting the alternative that has the lowest price
Selecting the alternative that is the most reliable
A plan developed to carry out a course of action that is not likely to be repeated in the future is
called:
Single-use plan
Specific plan
Reaction plan
Direction plan
Concern for employee motivation is most closely associated with which of the following
management approach?
Bureaucracy
Organizational behavior
Systems
Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of
an organization’s general environment?
Economic
Political
Social
Technological
Global
Economic
Social
Technological
Planning
Organizing
Leading
Controlling
When Usman decides to deploy employees to another department that is lagging behind in
production, he is acting in which of the following roles?
Spokesperson
Negotiator
Leader
Resource allocator
The greater the risk involves in making a decision, the greater the:
Outcomes
Information available
Rewards
Uncertainty
Each subordinate should report to one and only one superior is called:
Authority
Unity of command
Unity of direction
Orde
Which of the following is part of the 14 principles of management identified by Henri Fayol?
Scalar chain
Innovation
Efficiency
Motivation
A learning organization has developed its________.

Educational department to keep employees trained
Capacity to adapt and change
Barriers to entry of its markets
A sustainable competitive advantage that is easy to maintain
Which of the following is not a suggestion for motivating employees?
Recognize individual differences
Makes goals very difficult to achieve
Match people to jobs
Individualize rewards
In Maslow's need hierarchy, a healthy work environment is an example of what type of need?
Physiological
Esteem
Safety
Social
The plans which deal with fairly small set of activities are called:
Strategic plan
Tactical plan
Operational plan
Personal plan
Which of the following is known as the process of getting activities completed efficiently and
effectively with and through other people?
Leading
Management
Supervision
Controlling

The assignment of new or additional responsibilities to a subordinate is called:

Coordination
Specialization
Delegation
Span of control
Abraham Maslow
Andrea Jung
Henry Mintzberg
Which expectancy theory linkage explains the degree to which a student desires a good job?
Expectancy
Effort to performance
Input to outcome
Valence

Coordination
Specialization
Delegation
Span of control
Which ethical approach is guided by what will result in the greatest good for the greatest number
of people?
Moral-Rights approach
Individual approach
Utilitarian approach
Justice approach
Centralization
Decentralization
Scalar Chain
Order
Frederick Taylor
Mary Parker Follett
Harold Koontz
Max Weber
Authority
Unity of command
Unity of direction
Order
There are many healthcare products manufacturers. XYZ Company manufactures only personal
hygiene products. It markets such products deodorant, body powder, body creams, and
exfoliates. Because it only stocks body care and personal hygiene products, it is
using ___ strategy.
Prospecting
Emergent
Focus
Cost leadership
When managers give goals to employees, they must always:

Use employee-recognition as a reward
Provide feedback to the employees
Let the employees participate in setting the goals
The organization that has developed the capacity to continuously learn, adapt, and change is
called:
Your firm’s attorney has which of the following power when giving legal advice?
Legitimate
Status
Expert
Coercive
Which of the following is a function of how much decision-making authority is pushed down to
lower levels in the organization?
Departmentalization
Centralization
Span of control
Power
Organizations that are highly flexible and adaptive are described as which of the following?
Organic
Mechanistic
Rational (NOT SURE)
Intuitive
A human resource manager attending a local Society for Human Resource Management meeting
would be functioning in which of the following role?
Informational
Leader
Liaison
Disseminator

Dynamic
Manufacturing
Service
Stable
The most outspoken advocate of the classical view of social responsibility is economist and
Nobel prize winner:
Carnegie Milton
Charles Darwin
Milton Freeman
Milton Friedman
In traditional goal setting, the goals are set at the top level of management and after that they:
Become the responsibility of first-line management
Are broken down into sub goals for each level of the organization
All the efforts to achieve the goals are directed by top management
Are delegated to the next lower level to be achieved
Which of the management tasks is the most important for a supervisory manager?
Planning
Organizing
Controlling
Staffing

Strategic plan
Single use plan
Informal plan
Standing plan
Which of the following is the final step in the decision-making process?

Identifying the problem
Evaluating the decision’s effectiveness
Identifying decision criteria
Selecting an alternative that can resolve the problem
The behavioral dimension of leadership involving the concern that the leader has for the feelings,
needs, personal interest, problems, and well being of followers is referred to as which of the
following?
Consideration
Initiating structure
Autocratic
Democratic
What type of an organization actively creates, acquires, and transfers knowledge within itself and
is able to modify its behavior to reflect new knowledge?
Enlightened organization
Conceptualized organization
Modern organization
A primary benefit of MBO is:

Avoid competition
Resistance against new entrance
Improve employee motivation
Increase resources
Functional departmentalization groups jobs by which of the following?

Tasks they perform
Territories they serve
Products or services they manufacture or produce
Type of customer they serve
Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into
functions. The study of the management function that defines goals and establishes strategies to
achieve them is called:
Planning
Organizing
Leading
Controlling
Which one of the following items best reflects the extent to which a society places a high value
on reducing risk and instability?
Power distance
Masculinity/femininity
Long-term/short-term orientation
When a manger made a decision and he is uncertain about the outcomes. His decision is likely to
be:
Of Poor Quality
Unacceptable
Successful
Risky
Forecasting techniques fall into which of the following two categories?

Fixed asset and human capital
Predictive and confirmatory
Quantitative and qualitative
Empirical and conceptual
called:
Single-use plan
Specific plan
Reaction plan
Directional plan
The organization which has no interaction with its external environment is called:
Open system
Closed system
Non-interactive system
Moderated system
Which famous management thinker was related with the development of "Theory X"?
Douglas McGregor
Abraham Maslow
Frederick Herzberg
Chester Barnard
Leading
Controlling
Organizing
Planning
Planning
Organizing
Leading
Controlling
Organizational culture is similar to an individual’s:

Skills
Personality
Motivation
Ability
Which of the following is NOT an example of an organization’s general environment?

Economic conditions
Political conditions
Social conditions
Who presented the Concept of Quality?

Henri Fayol
Prof.Henry Mintzberg
Frank & Lillian Gilbreth
Prof.Edward Deming

Political skills
Conceptual skills
Technical skills
Which of the following departmentalization is used more in recent years to better monitor the
needs of customers and to respond to changes in those needs?
Needs-based (NOT SURE)
Functional
Process
Customer
Which of the following is called output of a system?

Services
Material
Human
Information resource
Who is credited for the theory of motivation based on the hierarchy of needs?
Abraham Maslow
Douglas McGregor
Henri Fayol
Mary Parker Follett
Which of the following is NOT an example of a constituency that makes up the specific
environment?
Customers
Socio-cultural
Suppliers
Competitors
The SWOT approach assesses an organization's:

Speed, Wants, Order, Timing
Studies, Workflows, Opportunities, Trials
Strengths, Weaknesses, Opportunities, Threats
Signs, Worries, Objectives, Techniques
An office supply firm that has three departments based upon retail, wholesale, and governmental
customers is using which of the following types of departmentalization?
Functional
Product
Customer
Geographic
To determine the ___________, a manager must determine what is relevant or important in

resolving the problem.
Geocentric behavior needed
Number of allowable alternatives
Weighting of decision criteria
Decision criteria
A manager who strives to ensure the activities of the organization's employees are supported and
blend well with those of individuals outside the firm could be said to hold which of the following
interpersonal role within the company?
Liaison
Disseminator
Figure head
Entrepreneur
(USMAN KHALID)
What would be the best description of plans that focus on the broad future of the organization
and incorporate both external environmental demands and internal resources into managers'
actions?
Operational plans
Tactical plans
Strategic plans
Holistic plans
Which of the following scientist is most closely associated with the Hawthorne studies?
Adams
Mayo
Lawler
Barnard
When objectives are not written down or rarely verbalized, and the planning is general and lacks
continuity, which of the following types of planning is used?
Economic planning
Informal planning
Formal planning
Which of the following is the power that rests on the leader’s ability to punish or control?
Reward power
Coercive power
Expert power
Referent power

Controlling
Leading
Planning
Organizing
Which of the following theory is currently the most widely accepted when describing employee
motivation?
Reinforcement
Three-need
Expectancy
Equity
Leader
Liaison
Figurehead
Negotiator
LG and Sony electronics agreed to cooperate on developing new technologies. Representatives
from each firm meet regularly to coordinate this new venture. Which of the following roles these
mangers are playing?

Liaison
Leader
Disseminator
Spokesperson
A skill or capability that enables an organization to conceive of and implement its strategies is
its:
Strength
Weakness
Opportunity
Threat
The task environment of organizations consists of constituencies that have a direct impact on
managers’ decisions and actions. The main constituencies are made up of customers, suppliers,
competitors, and ________.
Legislators
Pressure groups
Employees
Lawyers
Set of processes involved in creating or determining the strategies of the organization is called:
Strategy formulation
Strategy implementation
Strategy evaluation
Strategy imitation
Modern organization
Which of the following is a general statement or understanding that guide or channelize thinking
in decision making?
Policy
Procedure
Rule
Project
Which of the following is a process that involves managers from all parts of the organization in
the formulation of strategic goals?
Strategic management
Strategic positioning
Strategic planning
Strategic organizing
Maslow's need hierarchy, a healthy work environment is an example of what type of need?
Physiological
Esteem
Safety
Social
actions?
Operational plans
Tactical plans
Strategic plans
Holistic plans
Which of the following is NOT a key element of the Total Quality Management approach?
Focus on the customer
Employee involvement
Continuous improvement
Focus on the supplier
Technical
Conceptual
Situational
Ethical
The process of selecting decision criteria is accomplished by:
Massaging the data that will support a given decision
Flipping a coin to produce a 50-50 chance of being right
Determining what is relevant in making the decision
Examining the difference in the opportunities available
Alternatives that an organization chooses from its operations across several industries and
several markets is called:
Business-level strategy
Corporate-level strategy
Functional-level strategy
Market-level strategy
In the MBO system:
Progress is periodically reviewed
Strategic plans cover a broader view of the organization and include the formulation of goals,
whereas operational plans define ways to:
Maximize the organization’s profits
Achieve the goals
Minimize the number of employees
Provide the most efficient methods of production
The first step in the decision-making process is which of the following?
Developing decision criteria
Allocating weights to the criteria
Analyzing alternatives
Identifying a problem
its:
Strength
Weakness
Opportunity
Threat
Leading
Controlling
Organizing
Planning
Strategic plan
Tactical plan
Operational plan
Personal plan
Strategic plan
Single use plan
Informal plan
Standing plan
Which of the following can be defined as the art and science of formulating, implementing and
evaluating cross-functional decisions that enable an organization to achieve its objectives?
Strategy evaluation
Which of the following is NOT one of the situational factors thought to influence the relationship
between leader behavior and subordinate motivation to perform in the path-goal theory?
Preferences of the leader

Subordinate locus of control
Characteristics of the work group
Task structure
Social obligation is the obligation of a business to meet its:

Social and technological responsibilities
Economic and social responsibilities
Technological and economic responsibilities
Economic and legal responsibilities
All of the following are the examples of the actions that can be taken in strategy implementation
stage EXCEPT:
Changing organization's pricing strategy

Developing new employee benefits
Transferring managers among divisions
Taking corrective action when needed
The method by which strategies are operational zed or executed within the organization is called:
Strategy evaluation
Strategy imitation
Frederick Taylor
Robert Owen
Charles Babbage
W. Edwards Deming
Power distance
Which of the following is associated with the classical view of social responsibility?
Economist Robert Reich
Concern for social welfare
Stockholder financial return
Voluntary activities
Abraham Maslow
Andrea Jung
Henry Mintzberg
Planning
Organizing
Controlling
Staffing


motivation?
Reinforcement
Three-needs
Expectancy
Equity
A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-
interests and can have a profound effect on their performance, are known as which of the
following?
Transactional leaders
Directive leaders
Informational leaders
Transformational leaders
Competitive edge
Competitive parity
Which of the following term is defined as a business firm’s obligation, beyond that required by
law and economics, to pursue long-term goals that are good for society?
Social obligation
Social responsibility
Social screening
Values-based management

Customers
Employees
Investors
Which of the following is the accountability for the achievement of objectives, the use of
Power
Responsibility
Authority
Planning
Which management theory focuses on managing the total organization?

Administrative management
Behavioral management
Quantitative management

From Bottom to top
2 way
The following is the process of developing businesses to pursue trends and changes that no one
else has seen before?
Entrepreneurship
Division of labor
Evolution
E-commerce

Outcomes
Rewards (NOT SURE)
Uncertainty
A skill and capability held by numerous competing firms is called:

Common strength
Competitive edge
Competitive parity
The quantitative approach has contributed directly in the areas of:
Planning and control

Control and leading
Organizing and control
Planning and leading
Which of the following early advocates of organizational behavior was the first to argue
that organizations were open systems?
Robert Owens
Hugo Munsterberg
Mary Parker Follett
Chester Barnard
The people at the bottom of the organization generally deal with repetitive and familiar
problems such as workers who are late or machinery that breaks down. As a result, most of
the decisions made by first line supervisors are:
Programmed decisions
Ill-structured decisions
Novel decisions
Non-programmed decisions
The method by which strategies are operational zed or executed within the organization is
called:
Strategy evaluation
Strategy imitation
The belief that businesses should be responsible because such actions are right for their
own sake is known as which argument for social responsibility?
Public expectation
Ethical obligation
Public image
Discouragement of government regulation
1 . _________ are involved with managing the work of employees involved directly in production.
Top managers
Chief executive officer
Middle managers
Front-line managers
First-line managers
2 . "Doing things right" describes"

top managers
middle level managers
effectiveness
leadership
efficiency
3 . : ______ managers typically have titles such as CEO, COO, VP:

agency head
subordinates
top managers
middle managers
first-line managers
4 . ______________ studied five chief executives at work and identified ten managerial roles.
Michael Porter
Max Weber
Henri Fayol
Robert Katz
Henry Mintzberg
5 . _______________ first wrote about the management functions.

Michael Porter
Max Weber
Robert Katz
Henri Fayol
Henry Mintzberg
6 . According to the text, traditional organizations need to be transformed into new organizations
(more dynamic, flexible and consumer-oriented) in order to survive.
True
False
7 . Acquiring power is a management skill associated with which management function(s):

organizing and leading
planning and organizing
designing motivating jobs
leading and controlling
resource allocation, leadership, and planning
8 . All organizations share the three following characteristics:

distinct purpose, structure, and profit maximization
distinct purpose, profit maximization, and goal attainment
distinct purpose, deliberate structure, and people
profit maximization, structure, and people
leadership, people, and profit maximization
9 . All three of Mintzberg's interpersonal roles are part of the leading function.
True
False
10 . All three of Mintzberg's interpersonal roles are part of the leading function.
True
False
11 . Bill Jackson is the coach of his college soccer team. He is probably:

a top manager
a first-line manager
a middle manager
a unit chief
a managing director
12 . Budgeting is a management skill associated with which management function(s):

planning and leading
planning and controlling
controlling and organizing
13 . Efficiency and effectiveness are interrelated.

True
False
14 . In new organizations, workdays have no time boundaries.

True
False
15 . In the coming years, Canada faces a shortage of managers.

True
False
16 . Interpersonal roles include leader, liaison, and figurehead.

True
False
17 . Interpersonal roles include leader, liaison, and figurehead.

True
False
18 . It is easier to be effective if one ignores efficiency.

True
False
19 . Management is defined as a process of __________.

coordinating work activities so that they are completed efficiently and effectively through other people
The work of managers.
Achieving efficiencies at the expense of effectiveness.
coordinating the work of others so that they are effective producers
managing staff and resources
20 . New organizations tend to be less flexible and more dynamic.

True
False
21 . New organizations tend to be less flexible and more dynamic.
True
False
22 . Planning involves _____________ .

determining what tasks must be done
hiring and firing staff
motivating employees
managing behavioural problems among employees
creating strategies to achieve goals
23 . Running productive meetings is a management skill associated with all four of the management
functions (planning, organizing, leading and controlling).
True
False
24 . Scanning the environment is a management skill associated with which management function(s):
controlling and organizing
planning and controlling
planning and leading
25 . Setting goals is a management function associated with organizing and leading.

True
False
26 . Systems which interact dynamically with their environment are:

Dynamic systems
Open systems
Nominal systems
Closed systems
Monitoring systems
27 . Technical skills become more important as the manager moves to higher levels in the
organization.
True
False
28 . Technical skills become more important as the manager moves to higher levels in the
organization.
True
False
29 . The contingency perspective indicates that your management style must be consistent, regardless
of the nature of the organization that you are managing.
True
False
30 . The final management function performed is:

concerned with outputs
controlling
increasing efficiency
increasing effectiveness
leading
31 . The function of leading also includes motivating and resolving conflicts.

True
False
32 . The function of leading also includes motivating and resolving conflicts.

True
False
33 . Traditional organizations tend to be more dynamic and more command-oriented.

True
False
34 . Traditional organizations tend to be more dynamic and more command-oriented.

True
False
35 . When a CEO holds board meetings, they are acting in the role of:
spokesperson
entrepreneur
disseminator
monitor
figurehead
36 . Which of the following factors is not a variable in the contingency perspective to management?
people skills
task technology
environmental uncertainty
individual differences
size of organization
37 . Which of the following is not typical of conceptual skills relevant to today's managers?
the ability to think and conceptualize about abstract situations
the ability to see the organization as a whole
the ability to see how the organization fits into its broader environment
the ability to see the relationships among the organization's sub-units
the ability to plan and lead effectively
38 . Which of the following is part of Mintzberg’s Decisional management role?

Leader
Liaison
Figurehead
Negotiator
Monitor
39 . Which of the following statements about organizations is not true?

People are necessary to attain organizational goals.
A home-based business can be a one-person organization.
Each organization has a distinct purpose.
A fraternity is an organization.
Organizations develop a deliberate structure.
40 . With the systems approach to understanding organizations, information is a factor which is both
an __________ and an ___________.
output/control
transformation/output
input/output
transformation/control
input/transformation
A leading supporter of the classical view argues that anytime managers decide on their own
to spend their organization’s resources for the “social good,” are:
Contributing social benefits in the name of goodwill

Just doing what the government says they have to do
Helping make society a better place for everyone to live
Adding to the costs of doing business
In an uncertain environment, managers want to develop plans that are:
Flexible but manageable

Specific and long ranging
Directional but flexible
Specific but flexible
The best way to characterize management is to say that it is:

Part of the economy
An activity or process not sure
An overcrowded career field
One of the chief difficulties for most firms
Managers are responsible for improving ________involvement in decision making and

action taking.
Stake holder’s
Liaison's
Leader'
Figurehead's
Managers are also responsible for improving stakeholder involvement in decisions making
and actions taking.
The organization that has developed the capacity to continuously learn, adapt, and change
is called:
A Learning Organization is the term given to a company that facilitates the learning of its
members and continuously transforms itself .It is an organization that has developed the
continuous capacity to adapt and change. Like every individuals learn, organizations also
learn things to adapt and change.
Tax revenues and government grants for a city are called its:
Human resources
Financial resources
Physical resources
Informational resources
Cultivating a learning culture where organizational members systematically gather

knowledge and share it with others in the organization so as to achieve better performance
is called:
Knowledge management
Technical management
Software management
Systems management
Knowledge management involves cultivating a learning culture where organizational

members systematically gather knowledge and share it with others to achieve better
performance.
The most tempting question for leader, “How do I motivate people in spite of constraints?”,
addresses:
Planning function
Organizing function
Leading function
Controlling function
All of the following are characteristics of total quality management EXCEPT:

Intense focus on the competition

Concern for continual improvement
Improvement in quality of everything the organization does
Accurate measurement
Planning is often called the primary management function because it:
Offers some basis for future decision making

Creates the vision for the organizational members
Establishes the basis for all the other functions
Sets the tone for the organizational culture
Planning involves defining the organization’s goals, establishing an overall strategy for
achieving these goals, and developing a comprehensive set of plans to integrate and
coordinate organizational work. Planning is in fact the advance decision making by
managers. Keeping in mind that decision making and decision taking, may it be for present
or for future is always required and is very much a managerial job.
Which one of the following approaches to management has also been labeled as operations
research or management science?
The qualitative approach
The quantitative approach
The experimental approach
The theoretical approach
The quantitative approach, also called operations research or management science, is the
use of quantitative techniques to improve decision making, and it evolved out of the
development of mathematical and statistical solutions to military problems during World
War II.
Similar activities that are grouped together under one manager in an organization is called:
Authority
Unity of command
Unity of direction
Order
Ref
http://books.google.com.pk/books?id=CmFjF5tNmuEC&pg=PA25&lpg=PA25&dq=Similar+act
ivities+that+are+grouped+together+under+one+manager+in+an+organization+is
A culture where employees show a great deal of respect for authority and where titles and
ranks are important would be an example of which dimension of national culture?

Power distance
Geert Hofstede found that national cultures differed on four dimensions: individualism vs.
collectivism, which describes who it’s believed is responsible for caring for people—the
individual or the group; (b) power distance, or the extent to which a society accepts the fact
that power is distributed unequally; (c) uncertainty avoidance, or the degree to which
people are tolerant of behavior and opinions that differ from their own; and (d) quantity of
life (assertiveness and the acquisition of money and material goods) vs. quality of life
(importance of relationships and concern for the welfare of others).
A guest at a hotel complains that the room hasn’t been thoroughly vacuumed. This is an
event that occurs occasionally and can be handled with a standardized, routine response.
This would be a:
A programmed decision
Novel decisions
Non-programmed decisions are those for which predetermined decision rules are
impractical because the situations are novel and/or ill-structured.
Which of the following BEST describes directional plans?

Have clearly defined objectives

Identify general guidelines
Meet the needs of a unique situation
Last for 3–5 years
Directional plans are flexible plans that set out general guidelines. Single-use plans are
one-time plans specifically designed to meet the needs of a unique situation. Standing plans
are ongoing plans that provide guidance for activities performed repeatedly and include
policies, rules, and procedures.
What was the focus of Charles Babbage’s (an English mathematician) attention?
Efficiencies of production
Division of labor
Unity of direction
Centralization
Charles Babbage (1792-1871) is considered to be the “father of modern

computing.” He foresaw the need for work specialization involving mental work.
His management ideas also anticipated the concept of profit sharing to improve
productivity.
Which of the following view is concerned with respecting and protecting individual liberties
and privileges such as the rights to privacy, freedom of conscience, free speech, life and
safety, and due process?
Utilitarian view
Rights view
Theory of justice view

Integrative social contracts theory view
The rights view of ethics says that ethical decisions are concerned with respecting and protecting
individual liberties and privileges such as the rights of privacy, freedom of conscience, free speech, life
and safety, and due process.
Budget is drafted to achieve the:

Short-term goals
Strategic goals
Financial goals
Long-term goals
Which of the following theory proposes that ethical decisions be based on existing ethical
norms in industries and communities in order to determine what constitutes right and
wrong?
Theory of justice of ethics

Integrative social contracts
Right view of ethics
Utilitarian view of ethics
An appropriate managerial behavior in a given situation that depends on a wide variety of

elements, is called:
Open system
Entropy
contingency perspective Suggests that appropriate managerial behavior in a given situation

depends on, or is contingent on, a wide variety of elements
In order to achieve ___________, organizations strive to minimize their resource wastage.
Efficiency
Effectiveness
Assurance
Enhancement
Which of the following statement Best describes a Procedure?

An explicit statement detailing exactly how to deal with a decision

A series of interrelated sequential steps to respond to a structured problem
A set of guidelines that channel a manager’s thinking in dealing with a problem
Allows a manager to use broad decision-making authority
Which of the following is a one-time plan specifically designed to meet the needs of a unique
situation.
Multipurpose plan
Strategic plan
Operational plan
Single-use plan
Single-use plan is a one-time plan that's specifically designed to

meet the needs of a unique situation and is created in response to non
programmed decisions that managers make. Standing plans, on the other
hand, are ongoing plans that provide guidance for activities
repeatedly performed in the organization and that are created in
response to programmed decisions that managers make.
Which of the following is a cultural dimension in which people expect others in their group to
look after them and protect them when they are in trouble?
Power distance
Collectivism
Individualism versus collectivism: Individualism is a cultural dimension in which people are
supposed to look after their own interest while collectivism is a cultural dimension in which
people expect others in their group to look after them and protect them.
People with which of the following decision making style have a high tolerance for ambiguity
and tend to focus on the people or social aspects of a work situation
Analytical
Behavioral
Directive
Conceptual
b. The analytic style is one characterized by a high tolerance for ambiguity and a rational
way of
thinking.
Amna has been given goals related to the rollout and sales of her department. Her success
at implementing the strategy will be assessed by comparing actual performance against the
goals. This comparison is known a
Planning
Organizing
Implementing
Controlling
Which of the following types of plans is highly interdependent and must take into account
the resources and capabilities of the entire organization and its external environments
Operational plans
Strategic plans
Tactical plans
Budgetary plans
A leading supporter of the classical view argues that anytime managers decide on their own
to spend their organization’s resources for the “social good,” are:
Contributing social benefits in the name of goodwill
Just doing what the government says they have to do
Helping make society a better place for everyone to live
Adding to the costs of doing business
A form of group decision making in which a group is used to achieve a consensus of expert
opinion is called:
Interacting group
Delphi technique
Nominal group
Brainstorming
Pakistan is a member of which of the following associations
asean
sarc
eu
nafta
The first step of the project planning process is to
Develop an overall project schedule .
Identify all the activities in the project and the resources needed to do them
Estimate the amount of time necessary for the completion of each activity
Define the project's goals
Which of the given function plays an essential role in assuring the exact performance
towards goal attainment
Planning
Organizing
Leading
Controlling
Which of the following is NOT a valid assumption about rationalit
The problem is clear and unambiguous
A single well-defined goal is to be achieved
Preferences are clear
Preferences are constantly changing
The major contribution of the Industrial Revolution was the substitution of______ for
human power.
Machine power
Electricity
Water power
Critical thinking
effectively with and through other people
Leading
Management
Supervision
Controlling
When objectives are not written down or rarely verbalized, and the planning is general and
lacks continuity, which of the following types of planning is used
Economic planning
Informal planning
Formal planning
Which one of the following items best reflects the extent to which a society places a high
value on reducing risk and instability
Power distance
The management process includes all of the following management functions EXCEPT:
Planning
Innovating
Leading
Organizing
Process, by which organizational people identify problems & assists in solving them, is
known as:
Problem solving
Decision making
Decision taking
Job analysis
Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of
an organization’s general environment?
Economic
Political
Social
Technological
Global
Economic
Social
Technological
Planning
Organizing
Leading
Controlling
When Usman decides to deploy employees to another department that is lagging behind in
production, he is acting in which of the following roles?
Spokesperson
Negotiator
Leader
Resource allocator
Outcomes
Rewards
Uncertainty
Authority
Unity of command
Unity of direction
Order
Which of the following is part of the 14 principles of management identified by Henri Fayol?
Scalar chain
Innovation
Efficiency
Motivation

Which of the following is not a suggestion for motivating employees?
Recognize individual differences
Makes goals very difficult to achieve
Match people to jobs
Individualize rewards
In Maslow's need hierarchy, a healthy work environment is an example of what type of need?
Physiological
Esteem
Safety
Social
Strategic plan
Tactical plan
Operational plan
Personal plan
effectively with and through other people?
Leading
Management
Supervision
Controlling


Coordination
Specialization
Delegation
Span of control
(IRFAN SHAHZAD)
Abraham Maslow
Andrea Jung
Henry Mintzberg
Which expectancy theory linkage explains the degree to which a student desires a good job?
Expectancy
Effort to performance
Input to outcome
Valence

Coordination
Specialization
Delegation
Span of control
Which ethical approach is guided by what will result in the greatest good for the greatest number
of people?
Moral-Rights approach
Individual approach
Utilitarian approach
Justice approach
Centralization
Decentralization
Scalar Chain
Order
Frederick Taylor
Mary Parker Follett
Harold Koontz
Max Weber
Authority
Unity of command
Unity of direction
Order
There are many healthcare products manufacturers. XYZ Company manufactures only personal
hygiene products. It markets such products deodorant, body powder, body creams, and
exfoliates. Because it only stocks body care and personal hygiene products, it is using ___
strategy.
Prospecting
Emergent
Focus
Cost leadership
When managers give goals to employees, they must always:

Use employee-recognition as a reward
Provide feedback to the employees
Let the employees participate in setting the goals
The organization that has developed the capacity to continuously learn, adapt, and change is
called:
Your firm’s attorney has which of the following power when giving legal advice?
Legitimate
Status
Expert
Coercive
Which of the following is a function of how much decision-making authority is pushed down to
lower levels in the organization?
Departmentalization
Centralization
Span of control
Power
Organizations that are highly flexible and adaptive are described as which of the following?
Organic
Mechanistic
Rational (NOT SURE)
Intuitive
A human resource manager attending a local Society for Human Resource Management meeting
would be functioning in which of the following role?
Informational
Leader
Liaison
Disseminator

Dynamic
Manufacturing
Service
Stable
(ZAIN)
The most outspoken advocate of the classical view of social responsibility is economist and
Nobel prize winner:
Carnegie Milton
Charles Darwin
Milton Freeman
Milton Friedman
In traditional goal setting, the goals are set at the top level of management and after that they:
Become the responsibility of first-line management
Are broken down into sub goals for each level of the organization
All the efforts to achieve the goals are directed by top management
Are delegated to the next lower level to be achieved
Planning
Organizing
Controlling
Staffing

Strategic plan
Single use plan
Informal plan
Standing plan

Modern organization
A primary benefit of MBO is:

Avoid competition
Resistance against new entrance
Improve employee motivation
Increase resources
Functional departmentalization groups jobs by which of the following?
Tasks they perform
Territories they serve
Products or services they manufacture or produce
Type of customer they serve
Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into
functions. The study of the management function that defines goals and establishes strategies to
achieve them is called:
Planning
Organizing
Leading
Controlling
Which one of the following items best reflects the extent to which a society places a high value
on reducing risk and instability?
Power distance
When a manger made a decision and he is uncertain about the outcomes. His decision is likely to
be:
Of Poor Quality
Unacceptable
Successful
Risky

called:
Single-use plan
Specific plan
Reaction plan
Directional plan
The organization which has no interaction with its external environment is called:
Open system
Closed system
Non-interactive system
Moderated system
(UMEED.E. SUBH)
Which famous management thinker was related with the development of "Theory X"?
Douglas McGregor
Abraham Maslow
Frederick Herzberg
Chester Barnard
Leading
Controlling
Organizing
Planning

Planning
Organizing
Leading
Controlling
Organizational culture is similar to an individual’s:

Skills
Personality
Motivation
Ability
Which of the following is NOT an example of an organization’s general environment?

Economic conditions
Political conditions
Social conditions
Who presented the Concept of Quality?

Henri Fayol
Prof.Henry Mintzberg
Frank & Lillian Gilbreth
Prof.Edward Deming

Political skills
Conceptual skills
Technical skills
Which of the following departmentalization is used more in recent years to better monitor the
needs of customers and to respond to changes in those needs?
Needs-based (NOT SURE)
Functional
Process
Customer
Which of the following is called output of a system?

Services
Material
Human
Information resource
Who is credited for the theory of motivation based on the hierarchy of needs?
Abraham Maslow
Douglas McGregor
Henri Fayol
Mary Parker Follett
Which of the following is NOT an example of a constituency that makes up the specific
environment?
Customers
Socio-cultural
Suppliers
Competitors
The SWOT approach assesses an organization's:

Speed, Wants, Order, Timing
Studies, Workflows, Opportunities, Trials
Strengths, Weaknesses, Opportunities, Threats
Signs, Worries, Objectives, Techniques
An office supply firm that has three departments based upon retail, wholesale, and governmental
customers is using which of the following types of departmentalization?
Functional
Product
Customer
Geographic
To determine the ___________, a manager must determine what is relevant or important in

resolving the problem.
Geocentric behavior needed
Number of allowable alternatives
Weighting of decision criteria
Decision criteria
A manager who strives to ensure the activities of the organization's employees are supported and
blend well with those of individuals outside the firm could be said to hold which of the following
interpersonal role within the company?
Liaison
Disseminator
Figure head
Entrepreneur
(USMAN KHALID)
actions?
Operational plans
Tactical plans
Strategic plans
Holistic plans
Which of the following scientist is most closely associated with the Hawthornestudies?
Adams
Mayo
Lawler
Barnard
When objectives are not written down or rarely verbalized, and the planning is general and lacks
continuity, which of the following types of planning is used?
Economic planning
Informal planning
Formal planning
Which of the following is the power that rests on the leader’s ability to punish or control?
Reward power
Coercive power
Expert power
Referent power

Controlling
Leading
Planning
Organizing
motivation?
Reinforcement
Three-need
Expectancy
Equity
Leader
Liaison
Figurehead
Negotiator
umeed.e. subh: 2
Irfan Shahzad: 2
Muhammad Zeeshan: 2
LG and Sony electronics agreed to cooperate on developing new technologies. Representatives

from each firm meet regularly to coordinate this new venture. Which of the following roles these
mangers are playing?
Liaison
Leader
Disseminator
Spokesperson
its:
Strength
Weakness
Opportunity
Threat
The task environment of organizations consists of constituencies that have a direct impact on
managers’ decisions and actions. The main constituencies are made up of customers, suppliers,
competitors, and ________.
Legislators
Pressure groups
Employees
Lawyers
Set of processes involved in creating or determining the strategies of the organization is called:
Strategy evaluation
Strategy imitation
Modern organization
Which of the following is a general statement or understanding that guide or channelize thinking
in decision making?
Policy
Procedure
Rule
Project
Which of the following is a process that involves managers from all parts of the organization in
the formulation of strategic goals?
Strategic positioning
Strategic planning
Strategic organizing
Maslow's need hierarchy, a healthy work environment is an example of what type of need?
Physiological
Esteem
Safety
Social
(MZEESHAN)
actions?
Operational plans
Tactical plans
Strategic plans
Holistic plans
Which of the following is NOT a key element of the Total Quality Management approach?
Focus on the customer
Employee involvement
Continuous improvement
Focus on the supplier
Technical
Conceptual
Situational
Ethical
The process of selecting decision criteria is accomplished by:
Massaging the data that will support a given decision
Flipping a coin to produce a 50-50 chance of being right
Determining what is relevant in making the decision
Examining the difference in the opportunities available
Alternatives that an organization chooses from its operations across several industries and
several markets is called:
Business-level strategy
Corporate-level strategy
Functional-level strategy
Market-level strategy
In the MBO system:
Progress is periodically reviewed
Strategic plans cover a broader view of the organization and include the formulation of goals,
whereas operational plans define ways to:
Maximize the organization’s profits
Achieve the goals
Minimize the number of employees
Provide the most efficient methods of production
The first step in the decision-making process is which of the following?
Developing decision criteria
Allocating weights to the criteria
Analyzing alternatives
Identifying a problem
its:
Strength
Weakness
Opportunity
Threat
Leading
Controlling
Organizing
Planning
Strategic plan
Tactical plan
Operational plan
Personal plan
Strategic plan
Single use plan
Informal plan
Standing plan
Which of the following can be defined as the art and science of formulating, implementing and
evaluating cross-functional decisions that enable an organization to achieve its objectives?
Strategy evaluation
Which of the following is NOT one of the situational factors thought to influence the relationship
between leader behavior and subordinate motivation to perform in the path-goal theory?
Preferences of the leader
Subordinate locus of control
Characteristics of the work group
Task structure
(sHANi)
Social obligation is the obligation of a business to meet its:
Social and technological responsibilities
Economic and social responsibilities
Technological and economic responsibilities
Economic and legal responsibilities
All of the following are the examples of the actions that can be taken in strategy implementation
stage EXCEPT:
Changing organization's pricing strategy

Developing new employee benefits
Transferring managers among divisions
Taking corrective action when needed
The method by which strategies are operational zed or executed within the organization is called:
Strategy evaluation
Strategy imitation
Frederick Taylor
Robert Owen
Charles Babbage
W. Edwards Deming
Power distance
Which of the following is associated with the classical view of social responsibility?
Economist Robert Reich
Concern for social welfare
Stockholder financial return
Voluntary activities
Abraham Maslow
Andrea Jung
Henry Mintzberg
Planning
Organizing
Controlling
Staffing


motivation?
Reinforcement
Three-needs
Expectancy
Equity
A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-
interests and can have a profound effect on their performance, are known as which of the
following?
Transactional leaders
Directive leaders
Informational leaders
Transformational leaders
Competitive edge
Competitive parity
Which of the following term is defined as a business firm’s obligation, beyond that required by
law and economics, to pursue long-term goals that are good for society?
Social obligation
Social responsibility
Social screening
Values-based management

Customers
Employees
Investors
Which of the following is the accountability for the achievement of objectives, the use of
Power
Responsibility
Authority
Planning
(WASIM)
Which management theory focuses on managing the total organization?

Administrative management
Behavioral management
Quantitative management
From Bottom to top
2 way
The following is the process of developing businesses to pursue trends and changes that no one
else has seen before?
Entrepreneurship
Division of labor
Evolution
E-commerce

Outcomes
Rewards (NOT SURE)
Uncertainty
A skill and capability held by numerous competing firms is called:

Common strength
Competitive edge
Competitive parity
The quantitative approach has contributed directly in the areas of:

Planning and control
Control and leading
Organizing and control
Planning and leading
Which of the following early advocates of organizational behavior was the first to argue that
organizations were open systems?
Robert Owens
Hugo Munsterberg
Mary Parker Follett
Chester Barnard
The people at the bottom of the organization generally deal with repetitive and familiar problems
such as workers who are late or machinery that breaks down. As a result, most of the decisions
made by first line supervisors are:
Programmed decisions
Novel decisions
The method by which strategies are operational zed or executed within the organization is
called:
Strategy evaluation
Strategy imitation
The belief that businesses should be responsible because such actions are right for their own sake
is known as which argument for social responsibility?
Public expectation
Ethical obligation
Public image
Discouragement of government regulation

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MANAGEMENT

Searched By: Akhtar Hussain Chughtai

6. Which is the most common cause of business failure?

A firm that is involved in two or more distinct businesses is known as:

Which of the following describe(s) a global marketplace?

The __ of a strategy specifies the range of markets in which an organization will

Non-programmed decisions are typically made under a condition of which of the

Which of the following is part of the 14 principles of management identified by

principle . Scalar Chain.

A well-designed goal should be:

Written in terms of outcomes rather than actions

Identifiable to even the first-line supervisors

Characteristics of Well-Designed Goals

a. Written in terms of outcomes

b. Measurable and quantifiable

c. Clear as to a time frame

d. Challenging but attainable

f. Communicated to all organizational members

Which of the following BEST describes directional plans?

SWOT analysis divides organizational strengths into two categories; common

Management , 11ed, By Ricky W. Griffin Evaluating an organization's strengths

Planning is often called the primary management function because it:

Getting upper-management support

Cultivating a learning culture where organizational members systematically gather

All of the following are steps in objective setting, EXCEPT.

An appropriate managerial behavior in a given situation that depends on a wide variety of

A budget is an example of which of the following plan?

First-line mangers are responsible to report to:

To run organization efficiently an organization need engineering skills as well as managerial

Discrepancy between existing and a desired state of affairs is called:

Ali is a manager in a multinational organization. He believes that the employees of the

Which of the following is called an input to a system?

Which one of the following is an example of organization?

The principle of “Division of Labor” was given by:

Plant managers come under which of following management levels?

Feed Back of ____ is necessary to improve the quality of the product.

Which one of the following is weakness of MBO?

Requires training of employees

The leader of an organization performs __________, as per Mintzberg.

A manager transmits the information outside the organization. He is performing which of

Monitoring organizational progress towards goal attainment is called:

Question # 11 of 20 ( Start time: 09:04:09 PM)

Question # 12 of 20 ( Start time: 09:04:58 PM)

PERT Chart assists in _________ the tasks within an organization.

Question # 15 of 20 ( Start time: 09:06:51 PM)

Question # 16 of 20 ( Start time: 09:07:26 PM)

Question # 17 of 20 ( Start time: 09:08:05 PM)

Question # 18 of 20 ( Start time: 09:09:02 PM)

Question # 20 of 20 ( Start time: 09:10:22 PM)

Global competition, accelerated product development by competitors, and increased demands by

Plant managers come under which of following management levels?

Select correct option:

A budget is an example of which of the following plan?

Which of the following statement best describes Social Obligation?

Question # 1 of 20 ( Start time: 09:37:01 PM ) Total Marks: 1

Question # 2 of 20 ( Start time: 09:38:11 PM ) Total Marks: 1

Question # 4 of 20 ( Start time: 09:40:13 PM ) Total Marks: 1

Question # 5 of 20 ( Start time: 09:41:37 PM ) Total Marks: 1

Question # 6 of 20 ( Start time: 09:42:36 PM ) Total Marks: 1

Part of the economy

Question # 7 of 20 ( Start time: 09:44:09 PM ) Total Marks: 1

Question # 9 of 20 ( Start time: 09:46:54 PM ) Total Marks: 1

Question # 10 of 20 ( Start time: 09:48:20 PM ) Total Marks: 1