TILLEY HAT GUARANTEE CLAIM FORM

MADE IN CANADA

TILLEY HAT GUARANTEE CLAIM FORM

Please see our Guarantee Policy at the bottom of the page.

REPLACING/REPAIRING YOUR GUARANTEE HAT

Before sending your Hat back, please remove all personal items from the security pocket. Please wash your Hat prior to sending it back to us. Unwashed Hats will not be
replaced or repaired. Once your Hat is completely dry, pack your hat carefully and mail it to us with this completed form. Please fill out a form for each Hat replacement.

PLEASE SEND YOUR HAT TO:

TILLEY ENDURABLES
Attention: REPAIRS/GUARANTEE CLAIMS
60 Gervais Drive, Toronto, Ontario M3C 1Z3

To help us serve you best, please fill out all fields completely & legibly.
Name, as listed at registration ___________________________________________________ Shipping Address __________________________________________________________________
Phone Number w/Area Code ____________________________________________________ Email Address______________________________________________________________________
Hat Model __________________ Colour _________________ Size ______________________ Head Measurement __________ inches OR __________cm
Reason for Repair/Replacement _______________________________________________________________________________________________________________________________________

SHIPPING CHARGES FOR HAT REPLACEMENT/REPAIR

There is an $8.95 CAD shipping charge per Hat within Canada. We accept payment by credit card or personal cheque.

Paying by Credit Card

q Please charge my credit card with the Hat replacement/repair shipping charges
Card type: q VISA q MasterCard q American Express
Name on Credit Card_____________________________________________________________ Credit Card No ____________________________________________________________________
Expiry Date__________________________ CVV (Security Code) ______________________ Cardholder Signature _____________________________________________________________

If you prefer to pay by phone, please contact us at 1.800.363.8737 or provide a daytime number that we can reach you at to obtain your credit card information
for the shipping charges. Your Hat(s) will be shipped once we receive the shipping cost. Daytime phone number: _____________________________________

Please note: All credit card information we receive is secure, confidential & destroyed immediately after processing. Tilley Endurables is not liable for lost
packages containing credit card information or cheques.

Payment by cheque – please indicate if the cheque is enclosed

q I have enclosed a personal cheque

WHAT IS OUR HAT GUARANTEE POLICY? WHEN IS A TILLEY HAT NOT COVERED BY THE GUARANTEE?

If your Tilley Hat is a Lifetime Guarantee Hat If your Tilley Hat is not a Lifetime Guarantee Hat
and wears out due to: or is damaged due to:
• normal wear and tear • misuse
• poor workmanship • improper care
• faulty material

WE WILL REPAIR OR REPLACE YOUR HAT. WE WILL NOT REPLACE YOUR HAT.*

*TIP! If you are unsure whether your Tilley Hat has the Lifetime Guarantee, simply look at the woven label inside your Hat. It will tell you if your Hat is covered.

* Tilley Endurables customer service department reserves the right to determine what constitutes normal wear and tear, poor workmanship, faulty material, misuse and/or improper care. Example: If your Hat
shows damage mold or mildew, it will not be replaced. Colour fading, stains, grommet patina, frayed wind cords are all signs of a well-worn and well-loved Hat and do not signal a defective Hat.
Tip: If you think your Hat has experienced shrinkage, you can stretch it back by placing it over your knee and giving a good pull.

PLEASE NOTE: We do not advise emailing this form back to us. Any information sent to Tilley via email or through other electronic forms
is not secure and is done so on a non-confidential basis.

Questions? Contact us at 1-800-363-8737 or email us at tilley@tilley.com