Jerine Erica Quilacio – Justo

Address: Purok 5, Parel Botolan Zambales 2202

Contact No: 0977-435-6631
Email: quilaciojerineerica@gmail.com

OBJECTIVES:
Highly skilled and meticulous Call Center Representative with a superb record of customer
satisfaction and successful sales. Adept multitasker able to address multiple customer and company tasks
with the highest degree of professionalism and accuracy. Flexible scheduling availability to include
evenings, weekends, and some holidays.

PERSONAL INFORMATION:
AGE: 25years old GENDER: Female

BIRTHDAY: April 19, 1998 BIRTHPLACE: Bancal Botolan, Zambales

HEIGHT: 5’2’ WEIGHT: 80kg

CITEZENSHIP: Filipino CIVIL STATUS: Married

RELIGION: Roman Catholic

EDUCATIONAL BACKGROUND:
TERTIARY EDUCATION : ARELLANO UNIVERSITY
BACHELOR OF ARTS IN ENGLISH
Legarda, Manila 2018 – 2019

SECONDARY EDUCATION: ZAMBALES NATIONAL HIGH SCHOOL

Iba Zambales 2013 – 2014

PRIMARY EDUCATION : IBA CENTRAL SCHOOL

Iba Zambales 2010 – 2011

WORK EXPERIENCE:
January 2020 – May 2021 CONCENTRIX / MEGAMALL
Customer Service Representative (Voice)
Microsoft Accounts and Billing
October 2021 – August 2022 TELEPERFORMANCE / VERTIS NORTH
Customer Service Representative (Voice)
Healthcare / Wellcare
SUMMARY OF SKILLS:

 Strong familiarity with product information to inform customers

 Excellent Communication Skills

 Outstanding skills in Problem Solving

 High creative thinking and customer service skills

 Time management skills and Multitasking

 Excellent proficiency with MS Office and English Literacy

 Punctual

 Strong attention to detail and accuracy

 Flexibility to adapt to an ever - changing work environment.

CHARACTER REFERENCES:

Ms. Jera Mei Luna Manggad

CSR Concentrix
0916-339-5432

Ms. Pauline Jungco Gutierrez

CSR Teleperformance
0923-604-3565

Mrs. Ma. Estefane Daliposa – Dalusong

Classmate/Batchmate
0915-923-5676

I hereby certify that the above information is true and correct for the best of my knowledge and belief.

JERINE ERICA QUILACIO – JUSTO

APPLICANT