Unidad 1 Tema 17

pág 68 Ejercicio 1.
1. The courses offered are suitable for employees who feel exhausted.
Unmotivatedor Or stressed.
2. Two courses, communication skills and conflict resolution focus on how employees
speak to each other.
3. Two of the workshops involve being away from the office. .
4. The Laughter yoga workshop helps people feel calmer.
5. The company offers to send one of their advisors to help you choose from their
services.

Pág 69 Ejercicio 5 y 6.

5. Listen and repeat the words. Then write each word nect to its definition.
Stressed * relaxed * unmotivated * interpersonal
evaluate * strenuous * prioritise * shocked

1. Prioritise : without determination.

2. Stressed : nervous.
3. Evaluar : assess.
4. Relaxed : calm.
5. Shocked : surprised in a negative way.
6. Interpersonal : between people.
7. strenuous : requiring hard work.
8. unmotivated : decide on the relative importance.

6. Listen and repeat the words and phrases in colour. Then circle the correct responses.
1, How did you break the ice whwn you met the new group of employees?
a. With laughter – I told them a very funnyjoke.
b. I gave each employee a bonus.
2. What is your appoach to the company´s cash flow problelm?
a. I think we must wait for clues.
b. In my opinion, we must meet with a financial advisor.
3. My team didn´t puil together., so we didn´t complete the project on time.
a. Haven´t they got any team spirit?
b. Did they nor like the office setting?

Pág 70 Ejercicio 1.
1. Read the blog entry. Then answer the questions below.
1. How do employees feel about working alone, according to Jennifer?
………………………………..
2. Why does Jennifer mention research?
…………………………………………..
……………………………………...
 3. Why does Jennifer mention conflicts?
………………………………………………………
…………………………………………………………
4. Why doesn´t Alison agree with Jennifer about teamwork?
………………………………………………………………...
…………………………………………………………………
5. What problem has Ray got with teamwork?
…. ………………………………………………………….
……………………………………………………………….

Pág 71 Ejercicio 6, 7 y 8.
6. Circle the correct answers.
1, We tried to settle the conflict.
a. meeting b. conflict
2. That´s an overrated a book it´s not as good as everyone says it is.
a. book b. problem
3. It isn´t easy for him to express his a time.
a. time b. feelings
4. I think the most important aspect of teamwork is personal accountability.
a. personal accountability b. workshop
5. You should cooperate when you have the same objectives.
a. the same b. different

7. Listen and repeat the words in colour. Then match A to B to form sentences.
A
1. He always makes a huge contribution to the team´s work.
2. This idea is problematic because it requires a lot of time and work..
3. Let´s collaborate and design a line of shoes together.
4. He does´t share his ideas with the rest of the team.
5. Her main strenght is that she´s very relaxed.
6. Her main weakness is that she is sometimes rude.
B
a. sometimes rude.
b. a lot of time and work.
c. to the team´s work.
d. very relaxed.
e. a line of shoes together.
f. with the rest of the team.

8. listen and repeat the words and phrases. Then use them to complete the sentences.
Encorauge * demotivating * imput * prove
perform * facilitate * commitment
personal * accountability.
1. Unfortunately, the team is finding its new proyect demotivating
2. Do all members of the team personal
3. I always facilitate my co-workers to express their opinions.
4. How did researchers Encorauge that teamwork makes people more efficient?
5. accountability is very important in teamwork. Everyone must be responsible for his
or her own part within the group´s work.
6. The new computer program will facilitate Decision-making because it presents
 the data in a clear format.
7. I don´t know how to handle this problem, I´d like your commitment on it.
8. Jil´s commitmentto the team is impressive. She´s always ready to work overtime and
help others.

UNIDAD 2 TEMA 18
pág 72 Ejercicio 1.

1. Read the page from a business coursebook.Then write T (true) or F ( false) next to the
sentences below. Copy the phrases that gave you the answers.
1. To be a good leader, you must be born one…………………
2. A leader should look for problems…………….
3. The employees should not have any information about their manager´s projects.
………………………………………………...
4. Employees should be trained well, not only when they start their job.
…………………………………………………………….
5. It´s important to be in touch with employees and speak to them face-to-face.
……………………………………………………………..

pág 73 Ejercicio 5 y 6.
5. Listen and repeat the words and phrases. Then write them next to their defenitions.
Direct * delegate * enhance lead to
praise * socialise * approach
1. …Direct ………… supercise, control.
2. …enhance …….. improve, increase.
3. … lead to………….. cause.
4……socialise…………. get together, go out.
5. …approach………… come near.
6. …delegate …………… give responsibility to another person.
7. … praise ….. Express approval or admiration about achievements.

6. Listen and repeat the words in colour. Then circle the correct answers. Answer in green.
1. Managers must be entrepreneurs. They have to be reactive / proactive.
2 .Your ideas are wonderful, but their implementation / inspiration won´t be easy.
3. The Operations Director meets with her team on a regular basis / crisis – twince a
week.
4. Our main problem right now is a reality / lack okf space in the office building.
5. Our Managing Director has got a clear vision / circumstance of the compahy´s goals in
the next five years.

Pág 74 Ejercicio 1.
1. Road the notes from a seminar. Then circle the correct answers on the right.
1. A leader musth´t be caught off guard
a. reactive
 b. caught off guard
c. prepared
d. proactive
2. The best thing for a leader to do is to constantly hace meetings
a. hace meetings
b. make the bosiness work better
c. put out fires
d. focus on operational distractions
3. Every single department head. should be aware of the company´s strategy.
a. Only the Managing Director
b. Only the management
c. Every employe
d. Every single department head.
4. A leader should try to evaluate how an increase in the cost of supplies will afferct the
company.
a. new competitors
b. an increase in the cost of supplies
c. substitute products
d. a. b and c – all the answers above

Pág 75 Ejercicio 5, 6 y 7
5. Listen and repeat the words in colour. Then match the questions in A to the responses
in B.
A

1, What is your role in the department?

2. Have you got descipline at work?
3. What did thar customer demand?
4, What is the most serious threat to your company al present?
5. Does your bookshop belong to a chain?
6. Have video cassettes become irrelevant?

a. She wanted a full refund.

b. Yes, it´s one of 26 in the contry.
c. I think so. Nobody uses them any more.
d. I design promotional material.
e. It´s the rapidly- growng competition in India.
f. Yes, I work senriously until I get my work done.

6. Listen and repeat the words and phrases. Them usse them to replace the words and
phrases in bold in the sentences.
Put out fires * overcome * be caught odd guard.
Navigate * in the light of * substitute * force
1. The CEO must plan and direct the company´s business………………….
2. I´m sure we´ll succeed in dealling with this problem…………………
3, Our managers must handle crises all the time …………………
4, Chimno is an importart influence in the eco.friendy bulding market.
 5. Pan ahead, You don´t wqant to be surprised and not prepared…………….
6. I mustn´t hace any sugar. What have you got as a replacement for sugar?
………………………….
7. Our business is doing well considering the present global economy
……….…………………

7. Listen and repeat the words and phrases. Then use them to complete the sentences.
Distraction * reinvent * broader perspective
set aside * bargaining power * awareness
revolution * step back

1. How did the digital…………………..affect the music industry?

2. The continuous ringing of phones in the office is a major ……………… for me.
3. The company must……………….. itselfperhaps it´ll make its main objective creating
music, rather than marketing it.
4. When you look at things from a ……………….., you don´t focus on detalls.
5. Now, let´s ……………...and evaluate this information calmy.
6. It´s important to ………………...time to evaluste your employees progress.
7. Today there is more ……………...of environmental issues than 50 years ago.
8. Our suppliers´……………...has grown, and they have raised their prices by 10%.