UI Intelligence

Brief Overview
UI Intelligence offers actionable user behavior analysis that drives digital transformation to meet
business goals. Once data is collected, you can discover trends in form usage over time to
understand the impact of changes.

71 Stevenson Street, Floor 20 San Francisco, CA 94105 | 245 Fifth Avenue, STE 1501 New York, NY, 10016 | 421 Fayetteville St STE 215 Raleigh, NC
27601 www.walkme.com
71 Stevenson Street, Floor 20 San Francisco, CA 94105 | 245 Fifth Avenue, STE 1501 New York, NY, 10016 | 421 Fayetteville St STE 215 Raleigh, NC
27601 www.walkme.com
World-Class Machine Learning

WalkMe’s innovative user behavior analysis is based on world-class machine learning algorithms,
allowing you to quickly identify the areas in your digital experiences that have the most friction,
errors, and wasted time. Harness the power of WalkMe’s artificial intelligence to reach maximum
productivity, reduce user frustration, identify automation opportunities, and increase data integrity.

Our AI-based solution requires zero configuration and is completely autonomous. Once enabled, it
automatically maps out your platform and identifies common forms where user activity usually
takes place. Gain visibility to those forms from within our product, while effortlessly analyzing the
way users are using the platform.

Build the right things by asking data-driven questions, uncovering real user pains, and continuously
measuring and maximizing the impact of your solutions.

One of the most powerful strengths of UI Intelligence is the ability to know where you stand
compared to industry benchmarks. Now you can ask how much friction do my users experience, and
how do they perform compared to other users who are experiencing similar processes and tasks?

Become data-driven when planning your digital transformation strategy

Prioritization: focus on the scenarios with the most impact to reach immediate results
Become an expert in understanding your users, thus utilizing the full power of the WalkMe
Digital Adoption Platform
Continuously measure the impact of your WalkMe experiences, in constantly changing
environments

71 Stevenson Street, Floor 20 San Francisco, CA 94105 | 245 Fifth Avenue, STE 1501 New York, NY, 10016 | 421 Fayetteville St STE 215 Raleigh, NC
27601 www.walkme.com
The Overview Dashboard
The overview dashboard is your main tool for user behavior analysis, providing great visibility into
the day-to-day experience of your users.

You can filter data by time range and department set for a specific form or the entire dashboard
view. This allows you to compare results before and after implementing WalkMe solutions, see
improvements and the effects on users’ behavior during different periods. We recommend to
segment forms by department via IDP to drill into improvement opportunities for specific groups of
users. Please refer to our IDP Integration article to learn more.

There are 3 main components that make up the dashboard:

1. High-level metrics
The high-level metrics that give you a sense of the volume of user activity
2. Highlights and trends
Quick opportunities worth investigating and trends in form usage
3. All forms
List of all forms with key metrics for each

71 Stevenson Street, Floor 20 San Francisco, CA 94105 | 245 Fifth Avenue, STE 1501 New York, NY, 10016 | 421 Fayetteville St STE 215 Raleigh, NC
27601 www.walkme.com
Form Page
After selecting a form from the dashboard, you reach the form page.

Here, you can see the actual form (excluding any potential personal content we automatically
exclude), see various statistics about the entire form, field-level statistics, and industry benchmarks.

Let’s review this page.

Best Practices
We’ve worked hard to make UI Intelligence an ideal companion for content strategy planning,
impact measurement, and digital transformation. Our recommendation for best utilizing the product
is to first identify a few forms for further analysis, then dive deeper into each form and come up with
actionable insights. Check out the following example:

On the Overview Dashboard, select the form that interests you the most. It could be due to a
low completion rate, a high number of errors, etc.
Now click on the form and review the data presented on the form page. For example, if you
click on the “Errors” option to see which fields get a high number of errors, you might realize
that the a specific field is more problematic for users than other fields. Looking at the errors
themselves by hovering over that field, we can now better understand what users are
experiencing, and we can now start planning our solutions with WalkMe. For example, adding

71 Stevenson Street, Floor 20 San Francisco, CA 94105 | 245 Fifth Avenue, STE 1501 New York, NY, 10016 | 421 Fayetteville St STE 215 Raleigh, NC
27601 www.walkme.com
 a SmartTip to alert the user in advance of a potential pitfall with this field, will result in lower
error rates, increase in confidence, productivity, and overall experience.

Ready to get started? Go to the UII Getting Started Guide.

71 Stevenson Street, Floor 20 San Francisco, CA 94105 | 245 Fifth Avenue, STE 1501 New York, NY, 10016 | 421 Fayetteville St STE 215 Raleigh, NC
27601 www.walkme.com