a! uaat ‘alias Sagatt 3512) dyole Uaalag) g 54 ga) isi - Wath gig ALLAN 5a gal) 5 Ja} agg LALA 5a ga) 3 Ja) ashy SLEFLAL2N Saya 5 Ja) Sale rds dead! ALeLaN) ba.gall 3 Ja) Ayala Lasley Sagatl dings COS 5 ¢ Quality Sagal) a sedal hy p25 api sane GY sles Gye id es tes Lee ju) sti OY glad! ods Ge Ce A Gls wll ge Js Vi cS glad al La yf a GGA! ge hl Gb pars Le yay Ste Ld ads gay! Sal cle Lead Coe 9d a Gl all Goes alles seseidl Ce GE setts Le pee ey Os uaoU eal) AaDLe (sae Lgl Sa gall cAlge jy JMJuran Ge dae Sram gly cgi ita Saya gle Sal caulutVl jaealé Fitness for use ial Mlk aay Ge bl Usa ADL at of LDU 2DLe idl a iad! i5.2e Upil gle dayall Cd jo LS OLS Lids peal! cibtleted ile etiall Glial ye Cals LAS Requirements +4 © ISO 9000:2000 4 gall dda! gall Ld weed SLilbiid all 44 By sya Getleadll de page Sa da Lal soe @ Conformance to. ctllsiall sap ie 9 IS gia Degree to which a set of inherent characteristics fulfils requirement a (1) 4. M. Juran, and F. M. Gryna, Quality Planning and Analysis, Singapore: MeGe%* Hill, 1993. (2) P.B. Crosby, Quality is Free: The Art of Making Qu Books, 1992, (3) ISO 9000, Quality Management System, Fundamentals and Vocabulary, 2000. 9) Certain, NewYork: SignALE Saya 5a) Late Ji dual 5 Gal sa sal A.V. Feignbaum Ci iy ge lbLS Grailies Jeli pee Gale an Gs Sy 5 yy) Gall s Tilney detballs Leng gape Baad Lal Ibe i ols lie Giey pe glu. Mase ys pt A Fg ss a J AL Ldatall elt Ll Ge alll Lelie: Lge GLE by GlaLial lilt le LIDS ye 3 yall cy sS5 3 jaciall Sagal DS G2 A Say speed Scbeall Ln Gass aetle Ss Qe Gil ill USaL ©) Legh Spall ie laa y esd) gust J AaLud) cUBY Li de pata ye Cyan inne Osa Laliy Al Laat) Go aad gh Le fee On OU OH) eal FOREN os seul sla AusSI) (5 gine CIS ISG edly Lal (al) asl Lass 5 see ISIS LA Sagal ca dasa at Gl late Gh I Li all Sagal QS Y eas) oli Gl Aad fall Laas os gies Gye Gi) Sua duaskall +4 gba Lag Ls jl oS Dimensions of Quality 3iBEaREsreaNa Oey fe pull 3) 5p gual Aenlls GI ANI cing he Aaa! all atlas + (SSL deals Quality Control, 3" Ed., NewYork: McGraw-Hill, 1991. SALLE) Sage) Us ALS Lagi lie Gives n= (5) +17 gos 2001 (4) A. V. Feignbaum, Total gaily pa By 2 he ai es is lity Control and Improvement, California Jodern Statistical Quality (6) N. R. Farnum , M ss, 1994, pp. 3-4 Pasnun Pe Se 20HU Saya 5 la) Gabe si ead | Sail jleaS qitall I Mibead) Shine) Sissy 4 SU gall Gates (Dearie ob LAY J) any ge | eeliall jules gf Ayla! Olina yall use @ BY! | bay gl CN Laas gin AT ines sl Ga yy ye cla! OLS Gas wall) ge atid ad , Sty aes GS yee Gale PT US of Gas) Ss hac jad Teel yee sae ll LAL os SAIL Lae) y COKE Ja (Genel SeliSy He pus LUI gle Laas! obs Gui Se) : Response SENS et a a LN ALS y Cid he eel ge tL Ghat aa dy WAestheties Sita 8 Se SD th Slybsalls ual dad Qatlastly Glual! ulus! (ae J ed) 2ALD Saya d) 6 Jd Ayala if) Lah La gles» 3S! 583 huss SS cada ge Mya ST _ ed ES ead ms Sen scien wil oo BO ° eat al td 9 iLLe Likes so theta coal SO ETT ph RY LL Lean op Tne ae ; oh td cl OD ; ; GaUaaly pela Ly ibd esd «See Haul y Salen we i - weal spay call BE "ZbaLl 3ay—all 3a!" 2 alsin! A ng Sener (10 Veg ducdy 13Le3 Total ‘es < * das a pa le Ge SY M) ay Sl Gills 3 ) gayle ager ce 4) British Standards Institute ited! ow be yb 3 : gil asa) lls ls Jats Ay ya) Adaalé Lesly AL oa cal “lee S gs) fata aI_S dubai ileal Guindy qcinally reall GLa gs, allie! Gas es 7 ; 4 salen tt . i oy gyal all yee csUa SA! plasin'll Gob ge 4s lel y Gb iis “> . ° oe y Lad Si jal N.Chorn ije LS ._y shill pins sjaly Gley Legd Sill yao Gogll Lal N. : Lage be jad AE Co ALLA So gall 3 fal gh Glabaual slg Jalsil al GUY! a sede S5ai Ail ) Sanll galie 4S 68 EIT pal Quast DA Ge reel] Ley 3). Ay ils 58 Leal le ALLaM sa yal 3h) Gl Shull GSay ltl Bayall Gund gle Gaal Ghiy Lad 3 io) Gua Landy S65 ill iy sl Casey (7) N.H. Chorn, Total Quality Mau or Pitfall, International of Physical Distribution & Logistics Management, Vol. 21, No. 8, 1991, pp. 31-35. (8) N. Logothetis, Managing for Total Quality , U. K: Practice Hall Ltd, 1992, P. 1BA gay 2H AS Lhe aay Gaal ee le 3S hy a +l all desu, ALALEN 5. 50) 3 Na) Gas yas Say US cba gall Gusts bei) SULLA als All yoy dn gy laity kuhss By AAU sell jab sy Ba yall GULLS pes AS Ga ayaa Aigo oye Ky Sagal) USLza al cull yall yy hal Gaal co ALLAN Sagal 5) Gash Ge Laat! Lysies sll at ll a al Li Y red asl V ye Saati po Aaa ane hy Gyull G4 Sebi jail oo gl genet 5% OSE os OI 5 Q sali Lay das Ly ® HD Cane hls elbal osey aso dass Leal) HUG a) Sipe oe Hy gS Sy ALLEN Sagat al aly at casa ga + 92 un 2003 «jad Sate 23 eaeAKL ala Col ysetall GLY He pus Stee 5565 i “) il bs > Shay, Sl DE Ge jl yesh _ ‘ e jie = HR St DE Ge CHM Gui o yyety alall jis 1) “ti vcd) all SLs, Fo stay, Sha Sat + ALay Basal 5 Ja) dual sae cle eee . Fria en PAS A cls 2 Ges te ‘suis “ a oral Kos tale lb ALL agai 5 Jol aged Luinks da.cs : Fe Ba sat RY a Bale, ce Bae eee Gis Gd SLL Gls ct : Say GaN cs ALLE Saya 5 Jy este Gul el AV y aii, OF Bot BS al ts a aK Pet oa ue etl tis ye $5 ed ds cay Be gle, 32 sal Lely Shewhart Bosal) ase le 3.8 stl fy ass ally tgs yi ogi leans pole B85 8 oy Saath) GLa Oe Me NS ys Base, Sok AS Sl, W. Edwards Deming is; 193 Ostia Ge gall Bagall Gf Atlas BLY 5a ga Sue re) Tle Ge ola, SEN Dy cash “OWL ate Des YOST le 8 ta yall be ce WS J ys i Yoseph Juran Ui ata Gy ll ye czas by BAI ce SLY yy, oe ss Basie Sagal ie Canal te a Sas . Challenge of Kaizen Technolog: Bryant “The (10) Peter Weeb, and Harold y for American nal of Organizational Change M; ”, Journa amagement , Vol, 6, Business Competti No, 1993, pp. 9-16. 94 SS EEEua Baygd 5 Ja) Gale 21 ual W ibis (silly Zero defect 4) pirall cs ssall » see Philip Cros! 5 Saat) alls og bY Cok cl MI 3 yall O* Cineal - oe _ . 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Defect Detection se ojane Jy pani ol yal y ings Te New Economics for Industry, Education Government, marco for Advanced Engineering Study, 1993.ECORU ESTES TEST EEL by shell ye ad Gaal bbe Gye pul oa ll ce Lite cbse! delay clas) anet ull Ge Gell Guly silgay Cals putall Auslaes elas ASE te 4 Gu 4 wa Aadbial 5 Jy Don’t purchase on the basis of price alone ld ce pigs Leaked eliny nn y gall jeisal DLN abe Bas base lel) pete Lalatdl Lpalins Qa) GLaasll sf algal gle Jpaall coh Least LAY ab Gass J yal gle Upucall ula gle aly OY by Gok sell cy GysLelly Maka) ABW le ya y gall Alaa) gs AOI city Ld lS 38 agit le Ge yyall ll hs LL aaly Legale SAAN Lys 6 sity agile she iis age Jal dg age Qi 5 Lo baal gyuantl pe (Dorsal Aas g uni las oat “S Constantly improve the system of production and service eke + Gee slat ly Nha y caylee IS gay LL JS (3 5a gall eli BAY Be te iy peal gf Less) Jit yay Aaa gl TL plas DS ye ofall (gf Gil jail) Gaia y GDI) Ja GLH Hay peal Uslesd! 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SS 80fal po Spell Lully Scaete\~ Goths) + Explicitly demanded by customer dal po Lan t Glas (3) Ay ssa - ae ual lal SEAT ‘ Lat ern ey a tht : ee ge wh a ¥ tw ee wi 2 Gh . ” The Best om Source: N, Kano, N, Seraku, et al, "Must be Quality and attractive Quality” The Quality, Vol. 7, 165 (3) 8p SSAD gi Gane 90 US tas Lad oN) ablbsie JS ; efined Quality |. “Kanos Methods for Understanding Customer Q {n: Center for Quality Management Journal, Vol. 4 Fall 1993), pp. 3-36- > 31) Charles Berger, etal aCg oy ~ 7“ pod CF Useahh ste et lial oS ob ed DIU oe at waa Guy peestAR Lg ali gh Ute 52s Ge Casal os soley ce ntld ned all a dual 3 weal 6 y jay agllecl elsi al alga shal fad eglell good lel le Dstt 388) BT ll Yo Le gle Eo sda) 3 LW IYS pse Claas Le call jy AUS all F Heal) Lin gleall Sled! y 925 Gye ast SVLeSY! sii Ula. 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