CHAPTER 4

RESULT AND DISCUSSION

This chapter presents the results and discussions gathered and presented aligned with the

system development cycle in this research.

4.1 Requirement Analysis

Functional Requirements

The functional requirements of each user involved in this system are shown in Table 4.1 for

Admin and Table 4.2 for the In Charge and Table 4.3 for Student. These tables show the list of

functional requirements for each user together with the Requirement name and its brief

description.

Table 4.1 Functional Requirement for Admin

Requirement Name Description
Login Admin needs to input username and password in order to

access the system.

Add Student Account The system shall allow the admin to add new user who is not

yet registered.

View Student List The system shall allow the admin to view the list of students.

Add In Charge Account The system shall allow the admin to add new department in charge.

View List of In charge The system shall allow the admin to view the list of department in charges.
Add tickets The system shall allow the admin to add tickets.

View Ticket of Student The system shall allow the admin to view the message sent by

the student.

The table 4.1 shows the functional requirements for the Admin. Login requirement shall allow

the Admin to input log-in credentials such as their username and password in order to gain

access to the system. In the function Add Student User, the system shall allow the
admin to add new user who is not yet registered. The admin can view the list of students.

Add in charge user function allows the admin to add new department in charge. In the

function View Ticket of Student, the system shall allow the admin to view and reply to

messages sent by each students. The system shall allow the admin to add tickets.

Table 4.2 Functional Requirement for In charge

Requirement Name Description
Login In charge needs to input username and password in order to access

the system.

Manage Profile The system shall allow the in charge to view and edit their profiles.

Add New Ticket The system shall allow the in charge to add new ticket which includes the sub

department.

View Ticket List The system shall allow the in charge to view the lists of tickets sent by the stu

date, subject and description.

Create Comment The system shall allow the in charge to create comment or reply to the messa

The table 4.1 shows the functional requirements for the Admin. Login requirement shall allow

the in charge to input log-in credentials such as their username and password in order to gain

access to the system. In the function manage profile, the system shall allow the in charge to
view and edit their profiles. The system shall also allow the in charge to add new ticket which

includes the subject, description and department. The View Ticket List allow the in charge to vi

ew the lists of tickets sent by the students, including the date, subject and description of it. The

system shall also allow the in charge to create comment or reply to the message of every

students.
 Table 4.3 Functional Requirement for Student

Requirement Name Description

Login Student needs to input username and password in order

to access the system.

Manage Profile The system shall allow the student to view and edit their profiles.

Add Ticket The system shall allow the student to create or add new ticket which inclu

department in charge and description of the ticket.

View Ticket List The system shall allow the student to view the lists of tickets sent by the s

date, subject and description of it.

Reply to Comment The system shall allow the student to reply to comments.
The table 4.2 shows the functional requirements for the Student. Login requirement shall allow

the Student to input username and password in order to gain access to the system. In the

function manage profile, the system shall allow the student to view and edit their profiles.

While the Add ticket function allows the student to create message including the subject to

their message and select departments whom they’ll send their message. The system shall also

allow the student to view their lists of submitted tickets, including the date, subject and

description of it. Lastly, the system shall allow the student to create comments and reply to

messages.