NATIONAL ECONOMICS UNIVERSITY GROUP ASSIGNMENT: CORPORATE GOVERNANCE Topic: Case Study Report on Corporate Governance of Joint Stock Commercial Bank of Investment and Development of Viet Nam (BID\ ) Lecturer: Dao Thanh Ting Class : Enterprie Management AEP 60 Members + LE Vin Anh seo quod J L8 Binh sry oped Dé Minh Hang 4 ek Va Thus Hién vey Bigmebieet aa ViiLam voy govt , Ha Thu Thuy $4 ys HA NOI- 2021 Scanned with CamScannerNATIONAL ECONOMICS UNIVERSITY GROUP ASSIGNMENT: CORPORATE GOVERNANCE Topic. Case Study Report on Corporate Governance of Joint Stock Commercial Bank of Investment and Development of Viet Nam (BIDV) Lecturer: Dao Thanh Ting Class : Enterpric Management AEP 60 Members : Lé Vin Anh Lé Bink D6 Mink Hing Vit Thuy Hién Pham Viét Hoang Va Lam Ha Thu Thuy HA NOI - 2021 Scanned with CamScanner1.1. Establishment. 1.2, Type of business. 1.4. Key produets & service 1.5. Performance in 3 years. TI. POLICIES OF CORPORATE GOVERNANCE IN BIDV... 2.1. The rights and equitable treatment of shareholders and key ownership voce 3 wo functions... 2.2. The responsibilities of the board. 2.3. The role of stakeholders in corporate governance. 2.4, Disclosure and transparency... II, PRACTICE OF CORPORATE GOVERNANCE IN BIDV... 3.1. Right of Shareholders 3.2, Board structure and Board performance 3.2.1, Board Structure.. 6 3.2.2. Relationship between Chairman and CEO (Board Model: 3 tier model)6 3.2.3. Performance of Board of Directors 3.2.3.1. Ensuring the company’s strategic path.... 3.2.3.2, The efficiency of the Board of Directors. 3.2.3.3. Prompt actions of BOD to assist people and companies impacted by Covid 19.. 9 3.2.4. Operation of committees under Board of Directors. 3.2.4.1. Risk management committee... wake redabencaaccesh2 Scanned with CamScanner3.2.4.2. Nomination Committee. 3.2.4.3. Strategy and Organization Committee. 3.2.4.4, Information Technology Committee. 3.2.4.5. The Strategic Cooperation Committee with KEB Hana Bank. 3.3, Information disclosure and transparency ~~ .nformation transparency and building trust with investors 10 & 6 6 © © 3.3.1. Enhancing it 3.3.2. Having independent audit 3.4. The role of stakeholders ... 3.4.1. The role of customer. 3.4.2. The role of employees. 3.4.3. The role of whole society. 1V, LESSONS TO BE LEARNED FOR OTHER COMPANIES. VV. REFERENCES ...... Scanned with CamScannerGood corporate governance ensures transparent management aimed at sustainable achievement. It is designed to serve not only the company but also extemal stakeholder groups. The overall framework of corporate governance is determined to a significant degree by the legislator and shareholders; the specific manner in which itis designed isthe responsibility ofthe Board of Directors. BIDV is known as the longest established financial institution with the most valuable brand in Vietnam, which is listed in the Top 2000 world's largest companies; Top 400 world's largest banks (according to Forbes and Brand Finance 2017). It is often said that BIDV isthe first choice of economic organizations, businesses and individuals for financial and banking services. “To achieve these outstanding successes and the current position, BIDV is required for an effective corporate govemance mechanism, This mechanism demands for a good collaboration between BIDV’s policies of corporate government and their practical activities. This assignment describes the basic principles underlying the corporate govemance of BIDV as well as its practices in reality. J, INTRODUCTION OF BIDV 1.1, Establishment IDV was founded on 26 April 1957 under the initial name of Bank for Construction of Vietnam, then renamed Bank for Investment and Construction of Vietnam (1981 - 1990), Bank for Investment and Development of Vietnam (1990 - 2012), Joint Stock Commercial Bank for Investment and Development of Vietnam (since 2012). 1.2, Type of business Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) isa listed joint stock company. 1.3. Shareholder Structure Ratio 1.3.1. Ownership structure State ownership 80.99% Foreign ownership 17.01% Other 2.00% agin Site owners O orer 1|Page Scanned with CamScanner1.3.2. Major Shareholder Major Shareholders Shares Owned | Rate % Latest update [The State Bank of Vietnam 3,257,324,161| 80.99% 31/12/2017 IKEB Hana Bank, Co., Ltd. {Strategie Shareholder) 603,302,706] 15.00% 1111/2019 [BIDV Labour Union 9,397,614] 0.23% 12/03/2018 /VFMVN3O ETF Fund 1,673,200| 0.04% 31/10/2019 ‘Vietnam Securities Investment Fund 985,89| 0.02% 31/10/2019 On TI7I12019 in Hanoi, BIDV officially announced Hana Bank (Korea) as a foreign holding 15% of the charter capital of BIDV. This is the largest transaction strategic shareholder, of selling shares to a foreign strategic investor in the banking system. 1.4. Key products & services = Foreign exchange & Capital - Loans markets = Cards - Cashier service - Digital banking = Stock = Payment & Transfer 1.5. Performance in 3 years ‘The assessment of BIDV’s performance over the three-year period is based on Financial situation Key performance metrics | 2017 | 2018 | 2019 qorranis) oi 2019) Total Assets 7,202,284] 1,312,866] 1,489,957] 9.20% 135% [Owner's Equity 48,834] _54,49[ 77,653] __11,60% 43.0% ‘Total operating income | 32,017] 44,256] __48,121| 13,40% 87% Profit before tax 3,665] 9,391] _10,732| 8.40% 143% Return on assets (ROA) | 0,636) 0.59% _0,61%| Return on ity (ROE) 14,94%| 14,48%| — 12,94%| ‘As it is shown in the table, every single key performance metrics of BIDV had a stable increase in the period of three years from 2017 to 2019, except for the decreasing of Retum on equity (ROE) in 2019. Overall, it is clear that BIDV’s Owner's equity had the biggest change. While the proportion of owner's equity went up by 43% in the period of 2018-2019 compared to the same per in 2017-2018, the return on equity witnessed a slight drop of 1.54%. In conclusion, BIDV had the 4th position among all the commercial banks of Vietnam in 2020. Furthermore, BIDV ranked 14th in the Profit 500 (top 500 most profitable enterprises in Vietnam). 2|Page Scanned with CamScannerIL POLICIES OF CORPORATE GOVERNANCE IN BIDV Regulations in BIDV based on: = Vietnam's Enterprise Law 2014 = Vietnam's Credit Institution Law 2010 - Vietnam’s Securities Law 2016 - Other relevant provisions of law To evaluate BIDV’s policy, is based bn OECD Principles of Corporate Governance, Which is considered as a standard for establishing a CG framework. OECD principles mention four key consideration factors. 2A. The rights and equitable treatment of shareholders and key ownership functions ~ Basic shareholder rights should include the right to: Secure methods of ownership registration (Article 25, Section 2, Chapter III of BIDV's Charter) Convey and transfer shares (Article 15,17,18, Section 2, Chapter If of BIDV’s Charter) Obtain relevant and material information on the corporation on a timely and regular basis (Article 26, Section 2, Chapter III of BIDV’s Charter) Share in profits of the corporation (Article 26, Section 2, Chapter Il of BIDV's Charter) -Shareholders should be sufficiency informed about, and have the right to approve or participate in fundamental comporate changes (Article 26, Section 2, Chapter IM of BIDV's Charter) «Shareholders should have opportunity to participate effectively and be informed of the rules, also vote in general shareholders meeting (Article 28-35, Section 2, Chapter III of BIDV's Charter) Be furnished with sufficient and timely information of GSM GSM should allow for equitable treatment of all shareholders ‘Effective shareholders participation in key corporate governance decisions 2.2. The responsibilities of the board - Board members should act on a fully informed basis in the best interest of company and shareholders (Article 41-1, Section 3, Chapter Ill of BIDV’s Charter) - Board decisions may affect different sharcholder groups differently, the board should treat all sharcholders fairly (Article 44-2, Section 3, Chapter III of BIDV’s Charter) ~The board should fulfil certain key functions, including: (Article 43,44, Section 3, Chapter III of BIDV’s Charter) 3|Page Scanned with CamScannerReviewing and guiding corporate strategy, risk management policies and procedures, annual budgets and business plans; implementation and corporate performance Ensuring a formal and transparent board nomination and election process «Monitoring and managing potential conflicts of interest of management, board members and sharcholders, including misuse of corporate assets and abuse in related party transactions ‘Ensuring the integrity of the accounting and financial reporting systems 2.3. The role of stakeholders in corporate governance _-The rights of stakeholders established by law or mutual agreements should be respected “Stakeholders should have access to relevant, sufficient and reliable information on timely and regular basis, “Stakeholders should be able to freely communicate their concems about illegal or unethical practices to the board and competent public authorities; mechanisms for employees participation should be permitted to develop ~The corporate govemance framework should be com insolvency framework and by effective enforcement of creditor right 2.4, Disclosure and transparency - Disclosure should include material information on: «+The financial and operating results without the company plemented by an efficient + Major share ownership «Remuneration members of the board and key executives ‘Related party transactions «Foresceable risk factors «Issues regarding employees and other stakeholders «Governance structures and policies Information should be disclosed in accordance with high quality standards of accounting and financial; Channels for disseminating information should provide for equal, timely and cost- efficient access to relevant information by users ~ An annual audit should be conducted by an independent, qualified to provide an external and objective report that the financial statements fairly represent the financial position and performance of the company in all material respects In general, BIDV has policies of corporate governance about two first factors. These two regulations are elaborately presented in BIDV’s charter, which are applied in practice. BIDV stil performs two other factors in reality: The role of stakeholders as well as Disclosure and transparency, however, these specific policies of the above factors are not included in the BIDV's official charter. 4|Page Scanned with CamScannerIII, PRACTICE OF CORPORATE GOVERNANCE IN BIDV 3.1. Right of Shareholders BIDV has made continuous efforts to improve the quality of investor relations with 28,386 major shareholders (27/2/2021) in a professional and efficient direction. BIDV has maintained multi-channel interaction ensuring the interests of investors. Annual General Meeting of Shareholders is one of the channels to stabilise the multi-channel contact between BIDV and the investors. At the meeting, shareholders have the right to have opinions and vote on important issues related to the operation of BIDV, at the same time, they have the right to directly question and propose recommendations to the Board of Directors, In practice, BIDV also held an extraordinary General Meeting of Shareholders on December 27, 2019 to elect additional members of the Board of Directors from strategic partner KEB Hana Bank, related amendments to the charter and regulations. Tn 2020, shareholders were announced recent business results and business plan for 2021. “They had the right to vote for the meeting’s report. The major number of shares were voted for approval, accounting for 99.68%, The meeting agreed to consent the audited consolidated financial statements, also the plan to set up funds, distribute profits and pay dividends from profits in 2020. General meeting of shareholders authorized the Board of Directors: ~Decide the time of closing the list of sharcholders paying dividends = Approve the plan to increase capital in 2021 ‘The table below illustrates the 5-year dividend distribution sc shareholders after the General meeting of shareholders. nearly thedule approved by Payment date | Pay dividends by year] Dividend payment nr ee 31/12/2020 2019 Cash 800 07/11/2019 2018 Cash 700 O7/11/2018 2017 Cash 700 09/08/2017 2016 Cash 700 05/11/2016 2015 Cash 350 The right of shareholders includes the business transaction with, foreign strategic shareholders, KEB Hana Bank. In 2019, BIDV had a commercial affair of 159% shares with HanaBank accounting for more than 1 billion USD. The negotiation period lasted for 3 years, which had helped HanaBank to review and recheck all of the situation of BIDV's financial picture. After clearly understanding BIDV’s status, they decided to invest money to the company. 5|Page Scanned with CamScannerOverall, BIDV has protected shareholder's rights throughout the operation process, which has followed the charters and regulations of the state bank in general, and BIDV in particular. Nevertheless, the unfair treatment between different types of sharcholders still exist in the company because the state accounts for 80.99% in BIDV’s ownership structure. 3.2. Board structure and Board performance 3.2.1. Board Structure -Board Size Currently, The Board of Directors of BIDV comprises 11 members, one of whom is an independent member - Board Composition maa Beginning date of being No, BOD’s members ate 7 ae BOD!sieciber! executive BOD’s member) independent member of the BOD 1 [Mr Phan Due Tu Chairman 15/11/2018 2 [Mr. Tran Xuan Hoang Member (07/03/2020 [5 [Mr Ze Kim Hoa Member 07/03/2020 la [Mr Tran Thanh Van Member 26104/2013 5 |Mrs, Phan Thi Chinh Member 25/04/2014 [6 [ate. Ngo Van Dung Member 01/06/2015 7 [Ms Nguyen Thi Thu Huong Member 26/04/2019 3 [vir Pham Quang Tung Member 21/04/2018 Io [Mr. Yoo Je Bong Member 27/12/2019 10 |Mr. Le Viet Cuong Independent Member 22/04/2017 TI |Mr. Le Ngoc Lam Member 12/01/2021 3.2.2. Relationship between Chairman and CEO (Board Model: 3 tier model) ‘At BIDY, there is a clear separation between Chairman (Phan Duc Tu) and CEO (Le Ngoc Lam). There are 3 boards in BIDV’s structure: ~ Board of Directors: Phan Duc Tu — Chairman = Board of Management: Le Ngoc Lam ~ CEO = Supervisory Board: Vo Bich Ha - Head of BIDV Supervisory Board 6|Page Scanned with CamScannerGOVERNANCE CHART ‘As at December 31 2020 Come rr eeu ete eects ‘Stategy & Organization Commitee ‘Risk Management ‘Commitee Triormaton Technslogy BIDV - HEB Hana Berk “Serategie Cooperntion Board structure in Viet Nam is relatively similar to Insider Corporate Governance of Japan (2 tier model). However, most companies in Viet Nam (including BIDV) often follow 3 tier model. There are 2 main reasons why Viet Nam companies (including BIDV) can not apply Japanese model: «The role of two major inside shareholders are Banks and Industrial firms (keiretsu), which are not really well-developed and active at present. «The law system in Viet Nam has already had limited perspectives. Therefore, Viet Nam has added other board called Supervisory board to monitor the effectiveness of the Board of Directors and Management Board, T\|Page Scanned with CamScanner3.2.3. Performance of Board of Directors 3.2.3.1. Ensuring the company’s strategic path In 2020, BIDV was honored with the "Sustainable Business” award for the 3rd consecutive year by Alpha Southeast Asia, The Board of Directors has focused on ensuring the company’s strategic pat, from strategic orientation to specific activities. BIDV clearly defines the purpose of its corporate plan and vision for 2030 as providing the best value and benefits to ‘consumers, shareholders, workers, and the social community. 3.2.3.2. The efficiency of the Board of Directors In 2018, Former BIDV chairman Tran Bac Ha was implicated in a notorious banking fraud, He had violated the regulations, bypassed democracy in his management of the bank and broke the duties and responsibilities of his position. In more details, Mr. Ha exploited his authority to circumvent BIDV's lending regulations. Even though Mr. Ha's "backyard" business ‘was not eligible to receive an investment loan, Binh Ha company was still given a high degree of credit, This led to the loss of more than 1,600 billion VND. As a result, this scandal showed the great gap of exploiting authority and the lack of internal monitors in the Board of Directors. In 2019, the Board of Directors had some actions for changes in operating direction to avoid the previous scandal in BIDV’s Annual Report 2019 such as completing the internal control mechanism, the efficiency of inspection and supervision; improving the risk management following regulations, recommendations of Basel Il, which is approved by The State Bank. In 2020, the Board of Directors continued to complete other regulations of the company in ‘order to enhance governance institutions and increase the bank management following regulations, recommendations of Basel II, which was approved by The State Bank. Otherwise, in directing corporate strategy, the Board of Directors of BIDV sets the goal to increase the charter capital to guarantee their capital adequacy ratio (CAR) under Basel II. Increasing the charter capital brings BIDV some benefits like the rise in liquidity and credit extension, which is considered as the most prerequisite assessment in banking activities and contributes to sustainable development. In 2019, BIDV has become the largest bank by charter capital in Vietnam with 40,220 billion VND. However, until the end of 2020, BIDV's average CAR reached the minimum ratio at 8% under Basel II, which following Decision No. 986/QD-TTG dated 8 August 2018 on approving the “Development strategy of Vietnam's banking sector to 2025, with orientations to 2030”, BIDV has planned to increase its charter capital by 8,304 billion VND to 48,504 billion VND in 2021. 8|Page Scanned with CamScanner3.2.3.3. Prompt actions of BOD to assist people and companies impacted by Covid 19 The Board of Directors conducted to implement seriously “Circular No. 01/2020/TT- NHNN” dated March 13, 2020 on debt rescheduling, exemption or reduction of interest and fees, retention of debt category to assist customers affected by Covid-19 pandemic. 3.2.4. Operation of committees under Board of Directors BIDV has 05 committees under BOD which are Risk management committee, Human resources committee, Strategy and organization committee, Information technology committee and BIDV-KEB Hana Bank strategic cooperation committee (Strategic Cooperation committee). 3.2.4.1. Risk management committee In order to improve the comprehensive management capacity of the BOD, The Risk Management Committee was established as an agency under the BOD with functions of advising, consulting and assisting the Board to handle issues related to risk management. 3.2.4.2. Nomination Committee ‘The Nomination Committee is the agency with functions of consulting, advising and assisting the BOD in implementing its duties and powers on issues related to management, human resources development, bonus, remuneration, etc. and other personnel related issues. 3.2.4.3. Strategy and Organization Committee ‘The Strategy and Organization Committee is established by the BOD with the functions of assisting the Board with issues relating to strategic management and organizational model of the Bank. 3.2.4.4, Information Technology Committee The IT Committee was established under the direction of the BOD, which has the authority to decide on IT-related issues as decentralized by the Board. 3.2.4.5, The Strategic Cooperation Committee with KEB Hana Bank ‘The Strategic Cooperation Committee with KEB Hana Bank of BIDV (Strategic Cooperation Committee) was established by BIDV's Board of Directors for the purpose of advising on effective solutions to implement strategic cooperation between BIDV and its foreign strategic investor KEB Hana Bank. The Committee is directly under the leadership of BIDV’s Board of Directors. 3.3. Information disclosure and transparency BIDV is listed joint stock company, therefore, joining the stock market requires BIDV to disclose information and financial status of the company. 9|Page Scanned with CamScannerguvoke ly diuaby wd 3.3.1. Enhancing information transparency and building trust with investors BIDV has established comprehensive information and disclosure regulation that not only complies with the law (in accordance with Circular No. 155/2015/TT-BTC), but also addresses multiple investor concerns, thereby enhancing and preserving investor trust. In 2020, BIDV has made the extraordinary on-demand information disclosure with nearly 60 contents: Annual report, Sustainable development goals report, Corporate governance report, Meeting invitation information, Letter of asking shareholders’ poll in writing, Changes in position of the senior managers, In addition, BIDV always strives to diversify and improve the quality of information supply channels. Up to now, these channels provide information to shareholders and the community of investors include: Information provided directly to shareholders at the General Meeting of Shareholders; Information at investor meetings; Information disclosure on BIDV’s website. Beside, BIDV publishes the official handouts of the annual shareholder meeting on their website, After the meeting, BIDV always completes the documents, which were unanimously adopted at the meeting and posted it on the Investor website. The aim is to ensure that shareholders, especially those who did not attend the meeting can understand the contents of the meeting. 3.3.2, Having independent audit In 2019, BIDV has signed an agreement with an independent auditor called Deloitte VietNam Company Limited. They audit financial reports and examine the internal control system every 6 months, which is clearly announced on the BIDV’s official website. 3.4. The role of stakeholders 3 The role of customer BIDY's customers use a wide variety of products and services, which contributes to a significant raising in the volume and value of transactions with its estimated domestic market share for cash management. As a result, BIDV wes awarded the titles “Best Cash Management Bank in Vietnam” and “Best Transaction Bank in Vietnam” in 2020. Besides, customers help the banking retail system to develop dramatically. Consequently, BIDV has been named “Best Retail Bank in Vietnam 2021” for the sixth time, Also, customers have given their feedback to help BIDV improve the services quality. So that, BIDV’s Quick Loan, an unsecured loan product for customers on SmartBanking app, was honoured with the title “Best Personal Loan Product 2021”. BIDV was voted for “Outstanding Digital Transformation Banking 2020” by VNBA and IDG. ‘The high level of customer satisfaction has resulted in a significant increase in brand loyalty and brand reputation, which helps BIDV to save costs on their advertising and promotion 10|Page Scanned with CamScannercampaigns. Therefore, it is believed that the role of customers has contributed a great part to BIDV's success in recent years. 3.4.2, The role of employees The enthusiastic participation of the employees in the business acti and indirect benefits to the company. BIDV has implemented some following activities: *At the BIDV Staff Training School, the bank organizes annual professional training sessions for all employees nationwide. +Build up a remuneration policy suitable for the employees’ contribution through the competitive salary and bonus system. + Create career promotion opportunities for qualified young staff. ‘Focus on comprehensive development of employees, bringing both physical and mental benefits for employees. Therefore, BIDV was honored as "Outstanding Enterprise for the employees” for the second successive year 2018 and 2019-2020, There is no denying that employees play a decisive role in the development strategy of BIDV, which has contributed to improving benefits for the company. 3.4.3. The role of whole society BIDV has implemented many effective social activities throughout the country. These activities focus mainly on education, health and natural disaster relief. In 2020, the “Water for a green life” program 2020 by BIDV has brought 13,300 water tanks and 39 water filters to people in 5 Mekong Delta provinces severely hit by the drought. In the education sector, BIDV has presented 5,000 lifesaver backpacks to students from 10 provinces. This is BIDV’s annual activity in the program "Accompany children to school". In the health sector, BIDV launched “One transaction ~ One helping hand” program, which donated 3.63 billion VND to upper-level hospitals in Hanoi for Covid-19. Moreover, BIDV donated 6 billion VND to Da Nang and 3 billion VND to Quang Nam that makes disease prevention more effective. In 2021, BIDV sent 4 billion VND to the Covid Prevention Fund of the Fatherland Front Committee of Hai Duong and Quang Ninh province to cope with the second wave of Covid-19 pandemic. All of the social activities participated by BIDV have helped the company to reach higher position in the community. Therefore, BIDV has built a good reputation to attract domestic and foreign investors. 11|Page Scanned with CamScannerIV, LESSONS TO BE LEARNED FOR OTHER COMPANIES Through BIDV’s corporate governance, there are some learning lessons which other companies can follow the strengths and avoid the weaknesses. ‘The first strength is that the Board of Directors of BIDY propose clear directions and long term strategies such as the increase in Gharier eapital"fo mitigate potential risks and build reputation. Next, BIDV focuses on individual customer segments by using service diversification and promoting consumer loans. Also, the company has information disclosure and transparency to build trust and protect investors’s rights. Another lesson from BIDV is the effectiveness in jes throughout the country. All of the above values can help lly, BIDV was rewarded complementing social responsit BIDV achieve the success in building a good reputation. Special “Vietnam Strongest Brand 2019” to attract potential customers and investors from all over the world, In short, these lessons are considered as useful advice for other companies in the bank industry. On the other hand, BIDV still faces some weaknesses that need to improve immediately. Initially, BIDV charter has not obligated OECD's principles of Corporate Governance. In particular, BIDV has lacked some particular policies in the company charter about “The right and equal treatment to sharcholders” as well as “Disclosure and transparency”. Moreover, there is no denying that BIDV has still experienced some problems related to the senior leadership such as Tran Binh Ha Scandal, The gap in the policies about the Board of Directors led some individuals to exploit their authorities to do wrong things because of their own benefits. Finally, the unfair treatment between different types of shareholders still exist in the company because the state accounts for 80.99% in BIDV’s ownership structure. Therefore, it is better for other companies to improve in their corporate governance. 12|Page Scanned with CamScannerV. REFERENCES 1, BIDY, Joint Stock Commercial Bank for Investment and Development of Vietnam. ‘Available at: [Accessed 5 April 2021]. 2, BIDV (2020), Annual Report 2019. Available at: - [Accessed 6 April 2021]. 3, BIDV (2020), BIDY's Charter, Available at: [Accessed 6 April 2021]. 4, OECD (2015), G20/OECD Principles of Corporate Governance. Available at: [Accessed 6 April 2021). 5, BIDV (2021), The minutes of Annual General Shareholders Meeting 2021. 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Available at: - [Accessed 10 April 2021]. 15, Hai Linh (2020), Ngin hing tng lye cho cuge dua nim 2021. Available at: [Accessed 10 April 2021]. 16, Lé Phuong (2021), Dai hoi cd dong BIDV 2021 ban vige ting lgi nhuiin 44%, chio bin 8,5% vin didu I6. Available at: [Accessed 10 April 2021]. 17, BIDV (2019), Lya chon té chic kiém todn, Available at: [Accessed 9 April 2021]. 18, BIDV (2021), Tai ligu chinh thé DHDCD thuing nién 2021. [Accessed 9 April 2021), 19, BIDV (2020), BIDV receives double awards from The Asian Banker. Available at: [Accessed 8 April 2021]. Available at: Scanned with CamScanner20, BIDV (2021), BIDV named Best Retail Bank in Vietnam for the sixth time, Available tz [Accessed 8 April 2021]- 21, BIDV (2020), TIBC s6 22/2020: BIDV duge vinh danh “Doanh nghigp tigu bigu vi gd Too dng” nim 2019-2020. Available at: [Accessed 8 April 2021]. 22, BIDV (2020), Freshwater for localities in Mekong Delta. Available at: -chttpsi/www.bidv.com.vn/bidv_en/tn-tueshoat-dong-cong- [Accessed 8 April 2021]. 23, BIDV (2019), BIDV presents 5000 lifesaver backpacks to students for new school years. Available at: [Accessed 9 April 2021]. 24, BIDV (2020), “One transaction — One helping hand” program donates VND3.63 billion for the fight against Covid-19. Available at: [Accessed 9 April 2021]. 25, BIDV (2021), BIDV provides VND4 billion to Hai Duong and Quang Ninh province for Covid-l9 combat. Available at: [Accessed 9 April 2021]. 26, BIDV (2020), BIDV donates VND9 billion to fight Covid-19 in Da Nang and Quang Nam. Available at: [Accessed 9 April 2021]. Scanned with CamScanner