Professional Documents
Culture Documents
What Is Problem Management - A Definitive Guide
What Is Problem Management - A Definitive Guide
7898
5659
012356789
22
3
!"#$%&''($%&)!($('*'+
%)!!,!'(,-
".'%$'+(/(+(!$')($('0('()0(,$'%''(
$%)($('!,(,1/%/12*
3%$-#4563&7!8,!'7$'($9%(:;<;<=
+((>'!(?$+,)!'+?@A;<BB(''(%'('>(!'''''+)$%
('()0(,$'%''('$%11/%('+?2
7!$('($0%$0'!C(&$+,&%'A'$+&
?%$'&%&)(%2D1?&'+/0%$)!('($'((
%%0'+0()($(''')1+'>)'$"$'(?!
!,!'2*
6'+!!,!''!'%''&$(0-
E FGHIGJ KLLHLJMJNOJPLHQRKSJTUVTJUVWJQKKGJVGVRXYKZJQ[TJUVWJGHTJQKKGJLKWHR\KZ]^
E _HL `VLH[GZJMJNOJWHR[TaHGJTUVTJLKZ[bKWJHLJKRaSaGVTKWJTUKJaSPVbTJHcJVGJaGbaZKGTJHLJPLHQRKS
cHLJIUabUJVJc[RRJLKWHR[TaHGJaWJGHTJXKTJV\VaRVQRK]^
012356789
22
3
329
!"!!#$%&"$!"!!'($
$&!$) $!"((*$!+,-$!$"$!##!
$!(%.!&+/%!$&!$) $!!&$!$%01023!
4!'$($"!($!.!%!%$! $&
%.!&+
5$!$&'6!%'6$!##!4#$!".!%!#$
!"!"! !"!! $+0(!!)7&
%.!&$$&!$)&6$$)&.!%!%$%.!&+0""&$!
.!%!&89:;/<!&&#$+=$"6!)7
%.!&$$&!$)&+1$$ &&*.!%!,>%$$!($!"$!&
#$+$"#%!#$+?
76%.!&$&#$%$%$@$&!"+
-$$$"(#' 4&6$$!!&!&$"%$
$".$$!+1%$"!"!$$'%.$!"6!&&#
'"6!$'&)!$!" !&7 $!"$%.+1'%$
('!"! !$@"8<(!'"$#!
+
0$! $!"!$!!&!$$'!&!&
$!"%%$01=A$$$ $! $&!6!"6!&#$!)"$!
!"!+0.'!(!$!$#!+
012356789
0121345426892
6
!"
"#$!!%&"$
"$$$!! $
'
( )*+ ,-./01/2304.5*0*635304
( 701/2304.5*0*635304
$%&'()*+,-.-/)*).0+1.+2324+5
678+$%&'()*+,-.-/)*).0+1.+2324+69:;<==
>?@AB@CAD?EFG@AH@IJ@@FAI?@K@AL>LMAN@OKPQFKAPKAI?EIAL>LMARAHOQSG?IAHEDBATOQHU@VAEFWA@OOQOADQFIOQUXAYQI?AJ@O@APF
@EOUP@OAN@OKPQFKAQZAL>LMAHSIAJ@O@AFQIAPFDUSW@WAPFAL>LMAN[\]^__XÀQaAL>LMARAbANPEATOQHU@VADQFIOQUAGSPWEFD@AbAFQJAQZZ@OK
?@UTKAJPI?c
0 d 66
6678 2
0 e732
73678 52f6
"
0 g 2
678 473
hFWA@OOQOADQFIOQUAGSPWEFD@APFDUSW@Kc
0 i6 78
42
7" 2
2 j8823
77 2
0 k 4
678
2 225
6272
473
0 l4882
6 78 2727
2
4
67
L>LMARAEUKQAPFIOQWSD@KAI?@ADQFD@TIAQZATOQHU@VAVQW@UPFGXAm?@O@aAHCATOQVTIPFGAT@QTU@AIQAZQDSKAQFANEOPQSKAEKT@DIKAQZ
EAK@ONPD@aAI?@CADEFAVEFEG@AEFAPKKS@AVQO@AETTOQTOPEI@UCXAnQOA@oEVTU@aAPZAEATOQHU@VAPKAI?QSG?IAIQAH@ADESK@WAHCAE
?EOWJEO@AZESUIaAEWWO@KKPFGAI?PKAVPG?IAFQIAQFUCAZEPUAIQApoAI?@ATOQHU@VaAHSIAPIADQSUWAEUKQAVEB@AI?PFGKAJQOK@XAYCAH@PFG
012350562170892
823
2805627
507
6055207317
5
252
63
928507
0
158952120192
30
0356202799170892
7562756382319923392310523599
70372
503
!"#
$!%&'() * +'('*
,25-57556562080.6272-32207227032309250993275365170892
32
235/5-5627203656272-065170892
32
2353-52
50318025-
207
0303825223170892
32
235303207
0720
2073
235
32
235
3
235
32
2353223
03539
1702
2353725307
9
012552
23507
170892
32
235996291565649972230
26075
2
3903527
0822
5207170892
32
235175075
953562832920170892
32
235
.6235-
1075355023725655
2355
2
2989207170892
32
235
552
6560556170892
32
235355299970728
192/.1107557223170892
32
23572103895235035056273
235
32
23570925623250562572
565335720562955275-929565562-993227625
25017025623222552350350
170892
32
235
45925575502372565170892
32
235
1895272932356056272853/.9:
189527562756382330127503993.622935605627
18952
6
3
235
32
235
632
32
235;0723892
235<9895
32
235
1
5
32
2353
03539
1702
235991702872
50390110753523823255
/5-53250575
9956170892
32
235903563092530
23
0
(-0)-(-3!(!&!:!&6')4)5')-0&3!0((,)&))! 0'(7
8 #'! 0!()-3)0!!,&!4!03
8 4(!3..(+( 0)()-,&!4!03 A"
8 #'! (,)&)+)))C!,&!4 ,(!3-)4(0(-35!-0+
8 #'! (,)&)+( )5-(-3!,&!4 ()(!(
8 4(!3(0*)-5(,)&))! (-3(! 0(&()-,(!3-)))C()-(-3(5!!3'! '&3
8 #'! (,)&)+0!(!(!D!0'(-5!4(,&!4!03.)'-5)-5( 0)()-
8 #'! (,)&)+4(*!*-.-!6,&!46(-3.*(-3)-4()-(:()&(,&!((-3!-3
!:)(!&!:)0!0((,)&))!
-./01/2310.31:3=3@071581925:63;1</=/43;3=0> A
01235631785997
77
7377
72277328587322773
0123562
!"#$%&!"#'#() *#$+,-#')!.)%
/012(#3*""#!*.#1#4)#5*"2.!#5*2#%""2"2
67879:7;
<=>?@A=BC=DE UFQV
F@AE=G@HI QDD=GBUH?=HGK>R
JHKLM=NI=BOPD= WVCO
QHPMRG@AD X=GLK>EBC@DAK?=>R
<=MST<=>?@A= Y=ZKG=BC=DEGK[
<KSGLP>=BV=G=>@HI