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  • BG Level-10

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    MHMH
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    This document provides guidance on making phone calls, including introducing yourself, asking for identification, and asking to speak with someone. It recommends stating your name and the reason for your call when introducing yourself. When asking for identification, it suggests asking who is calling and which company they represent. And when asking to speak to someone, it advises providing the name of the person you want to speak to.

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    Beginner Phonics 10

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    BG level-10

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    This document provides guidance on making phone calls, including introducing yourself, asking for identification, and asking to speak with someone. It recommends stating your name and the reason for your call when introducing yourself. When asking for identification, it suggests asking who is calling and which company they represent. And when asking to speak to someone, it advises providing the name of the person you want to speak to.

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    © All Rights Reserved
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    3 views1 page

    BG Level-10

    Uploaded by

    MHMH
    This document provides guidance on making phone calls, including introducing yourself, asking for identification, and asking to speak with someone. It recommends stating your name and the reason for your call when introducing yourself. When asking for identification, it suggests asking who is calling and which company they represent. And when asking to speak to someone, it advises providing the name of the person you want to speak to.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Listen: When You Believe

    -oy -ey -ay pray clay kidney

    boy day donkey joy fray


    key
    stay turkey spray

    toy money way soy slay oyster

    honey ploy tray

    On the phone (part 1)


    Why you call...

    Say hi > It’s about _________________________.


    > I’m calling to ______________________.
    Hi, this is ____________.

    Let’s try!
    Asking for identification
    A: Five Star Company. How can I help you?
    > Who’s calling, please?
    B: Hi, this is ____________. Is Mr. Chen there, please?
    > Which company are you calling from, please? A: One moment. Please stay on the line.
    Mr. Chen: This is Tom Chen.
    B: Hi, Mr. Chen. I’m calling to make an appointment with you this Friday.
    Asking to speak with someone Mr. Chen: I’m afraid that I’m not available this Friday.

    > Could I speak to ___________, please? B: I see. How about __________________?

    > Is ___________ there, please? Mr. Chen: That’s great. I will see you then.
    B: Thanks a lot! Bye!

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