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A3 Thinking

Stefano Frecassetti
stefano.frecassetti@polimi.it

Improvement and Innovation Toolbox


What you are talking about.
Title:
Background Recommendations/
Why are you talking about it? Countermeasures

What is your proposed


countermeasure(s)?
Problem breakdown - Current
situation
Where do we stand?
Check/ Confirmation of effect
→What’s the problem?
Goal Where we need to be? What activities will be required for
implementation and who will be
What is the specific change you want responsible for what and when?
to accomplish now?

Root Cause Analysis


- What is the root cause(s) of the Follow – up actions
problem?
How we will know if the actions have
the impact needed? What remaining
issues can be anticipated?

Verble/Shook
It’s your turn!
Community Medical Case

Improvement and Innovation Toolbox


Improvement and Innovation Toolbox
Background and
Breakdown – Current situation

Improvement and Innovation Toolbox


Breakdown – Current situation

Improvement and Innovation Toolbox


Background and Breakdown

Improvement and Innovation Toolbox


Improvement and Innovation Toolbox
Goal Statement

Improvement and Innovation Toolbox


Improvement and Innovation Toolbox
Root Cause Analysis

Improvement and Innovation Toolbox


Improvement and Innovation Toolbox
Countermeasures

Improvement and Innovation Toolbox


Improvement and Innovation Toolbox
Implementation Plan

STOP: draw an implementation plan, detailing


timing and responsibilities

Improvement and Innovation Toolbox


Improvement and Innovation Toolbox
Monitor results and process

STOP: daw a description of results achieved and


compare them to the target.

Draw also a description of how the new process is


going, and how the improvement process is going
(change management)

Improvement and Innovation Toolbox


Improvement and Innovation Toolbox
Standardise and share
success

STOP: draw a description of how to arrive to the


last achieved results.

Draw also a description of additional actions to


improve what still does not meet target

Improvement and Innovation Toolbox

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