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  • Caso CDG

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    Antony Ayala
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    Caso CDG (1) (1) (1) (1) (1) (2) (1) (1) (1) (1) (1) (1) (1) (2) (1) (1) (1) (1) (1) (1) (2) (1) (2) (2)

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    9 views4 pages

    Caso CDG

    Uploaded by

    Antony Ayala

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Indicadores Viernes 31/01/2020

    Intervalos Llamadas Pronósticos AHT Requeridos Programados Reales Conectados Llamadas Reales
    Total día 27,153 377 29185
    0:00 15 299 8 9 9 15
    0:30 10 325 6 10 10 10
    1:00 6 251 2 14 14 6
    1:30 5 281 2 14 14 5
    2:00 5 254 2 9 9 5
    2:30 3 208 1 10 10 3
    3:00 7 223 2 14 14 7
    3:30 10 177 3 14 14 10
    4:00 8 234 3 9 9 8
    4:30 16 241 7 10 10 16
    5:00 17 261 8 14 14 17
    5:30 26 300 13 14 14 26
    6:00 61 326 39 88 88 61
    6:30 103 336 65 88 88 103
    7:00 238 369 160 180 180 238
    7:30 396 364 215 248 248 396
    8:00 784 377 368 376 376 941
    8:30 1,039 381 490 497 497 1247
    9:00 1,210 380 568 556 500 1452
    9:30 1,310 379 612 600 540 1572
    10:00 1,359 377 631 601 541 1631
    10:30 1,349 379 630 599 539 1619
    11:00 1,392 376 645 620 558 1670
    11:30 1,267 374 584 560 504 1520
    12:00 1,075 377 507 484 436 1290
    12:30 1,017 372 468 445 401 1220
    13:00 985 373 455 432 389 1182
    13:30 1,052 373 486 457 411 999
    14:00 1,113 380 523 481 433 1057
    14:30 1,225 390 589 547 492 1164
    15:00 1,177 382 555 556 500 1118
    15:30 1,162 373 535 538 484 1104
    16:00 1,148 378 536 540 486 1091
    16:30 1,075 388 516 517 491 1021
    17:00 1,020 391 505 506 481 969
    17:30 867 390 420 424 403 824
    18:00 673 377 317 287 273 639
    18:30 574 402 302 269 256 574
    19:00 496 384 245 237 225 496
    19:30 449 392 229 224 224 449
    20:00 392 362 182 231 231 392
    20:30 312 355 142 203 203 312
    21:00 232 341 103 141 141 232
    21:30 171 354 80 119 119 171
    22:00 135 347 74 54 54 135
    22:30 83 347 46 47 47 83
    23:00 53 339 31 54 54 53
    23:30 31 315 19 54 54 31
    AHT real Abandonos NS Real
    377 580 50%

    299 0 100%
    325 0 100%
    251 0 100%
    281 0 100%
    254 0 100%
    208 0 100%
    223 0 100%
    177 0 100%
    234 0 100%
    241 0 100%
    261 0 100%
    300 1 100%
    326 1 100%
    336 2 100%
    369 5 100%
    364 8 100%
    377 19 49%
    381 25 49%
    380 29 49%
    379 31 49%
    377 33 49%
    379 32 49%
    376 33 30%
    374 30 30%
    377 26 30%
    372 24 49%
    373 24 49%
    373 20 49%
    380 21 49%
    390 23 49%
    382 22 49%
    373 22 49%
    378 22 49%
    388 20 44%
    391 19 44%
    390 16 69%
    377 13 69%
    402 11 69%
    384 10 69%
    392 9 50%
    362 8 50%
    355 6 50%
    341 5 100%
    354 3 100%
    347 3 100%
    347 2 100%
    339 1 100%
    315 1 100%

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