Training Agreement

Process Document: Anthem DBG – AIM Training Agreement

Program: DBG AIM
Recipient/s: DBG AIM Associates
Owner: DBG AIM Ops/ Training
Noted by: Judy Murillo, Operartions Manager
CC: HR
Process Effective/Modified Date: May 2021

Objective

To ensure that the required performance and behavioral standards during the training period are aligned
with program requirements.

To ensure that official performance and behavioral standards are properly documented, precisely
understood by, and strictly adhered to by all trainees, regardless of employment status.

To define the consequences of non-adherence to the performance and behavioral standards.

Scope

The guidelines will cover Pre-process Training, Process Training.

The performance and behavioral standards established on this document are applicable to all associates
under the Operations. This includes all Associates and non-staff associates.

The consequences of non-adherence to the performance and behavioral standards shall be dependent on
the associate’s employment status, taking into consideration applicable Labor Code provisions.

Guidelines

ATTENDANCE AND PUNCTUALITY

Everyone in the Company makes an important contribution, and most jobs must be coordinated with the
schedules and responsibilities of other Associates. The Company requires the Associate’s regular
attendance and timely arrival at work.
If it is necessary to miss a day of work or to be late, it is the Associate’s responsibility to follow and strictly
comply with the Company’s process for unplanned absences or lateness call-in procedures.

To measure the hours required in the Training Program, we will measure the loss hours from
tardiness, under time, over breaks and absence. This metric has no relations to the Employee
Discipline.

pg. 1
 Total Minimum
Training
Phase Training Requirement
Duration
Hours (95%)
Pre - Process Training 8 hrs x 24 days 192 hours 182 hours
Process Training 8 hrs x 20 days 160 hours 152 hours

Note that loss hours will be computed based on the hours missed by the trainee, regardless of
the reason and validation. For the purpose of this agreement, only those officially declared by
the business as cancellation of training class will be considered. The same will be the treatment
for force majeure.

Employees who are unable to meet their employment obligations of consistent and reasonable
attendance and punctuality are subject to disciplinary action, up to and including termination of
employment.

Trainee Responsibilities:
• An associate who is unable to report for work is required to call the Immediate Supervisor’s
mobile phone at least two hours before the shift.
• No other representatives are allowed to call on behalf of the associate, except in cases of
emergency.
• Absence shall be supported by the necessary documents such as but not limited to doctor’s
certificate, police report, barangay certification, etc. (Substantive requirement)
• Failure to abide by the procedural and substantive requirements shall mean tagging of the
absence as unauthorized and therefore subject to disciplinary action.

Supervisory Responsibilities:
• Immediate Supervisors shall contact the trainee who failed to report for work within the first
sixty (60) minutes of the shift.
• Supervisors may exercise the prerogative to request the conduct of a home visit.
• Immediate Supervisors should report all absences to Legato Training, RA, Human Resources,
and to Operations.

PUNCTUALITY

• Employees will be considered late when they enter their assigned training room past the
designated official schedule. No grace period shall be given.
• Training attendance and punctuality shall be based on attendance sheets. Such information
maybe be cross-referenced with other available information (door access, system log-ins,
etc.)
• Tardiness shall be subject to payroll deduction.

NO CALL/NO SHOW (NCNS) OR UNAUTHORIZED ABSENCE

No Call, No Show (NCNS) is defined as incurring an unauthorized absence without notification. One instance
of NCNS in Training may lead to termination of your employment due to failure to meet training standards.

UNAUTHORIZED ABSENCE

Incidence of absence is subject to disciplinary action up to termination. Each case shall be investigated to
determine if the reason for absence is valid, and if the trainee has the capability to catch up despite
missed training.
pg. 2
Medical Certification and Fit to Work

In case of illness or injury, all Associates must provide a medical certificate from an accredited physician
dated within 24 actual hours (i.e., 1 calendar day) or the same date of the employee’s absence. A medical
certificate that is not obtained on the date of the incident may result to unexcused absence.
An Associate returning to work after a sickness or injury must present a fit-to-work document or
certification to the Clinic team indicating all days out due to sickness. The said document will be validated
by the Clinic team.

OFFENSES AGAINST ATTENDANCE CORRECTIVE ACTION

1.15 Due to the criticality of attendance during training, Associates
while on training are expected to maintain the required attendance in
1FWW, 2D
training. Minimal absences may be allowed for a valid reason duly
supported by documents.

UNDERTIME AND TARDINESS

Undertime is defined as an employee who reports to work during properly scheduled time; however, the
employee does not render the required hours to complete the scheduled shift.
Tardiness is defined as an employee who arrives late or reports to work after the scheduled start of the
prescribed work shift. This also includes returning late from lunch and/or allowed breaks. Associates must
be at their workstations at the scheduled start time ready to perform their duties.

OFFENSES AGAINST ATTENDANCE CORRECTIVE ACTION

1.1 Failure to report to respective work assignments at the prescribed
time.
1.2 Disregarding, forgetting, or failure to log-in or log-out in any other
time keeping systems of the Company.
1.3 Failure to comply with the scheduled break without justifiable
reason.
1.4 Failure to follow prescribed call in procedure. 1WW, 2FWW, 3D
1.5 Loitering during the time the Associate is required to be at his / her
station performing the assigned duties and responsibilities.
1.6 Unauthorized or unapproved under time or overtime.
1.10 Leaving of post other than to take a break either without logging
out or proper notification to immediate manager and not returning to
work after (abandonment of post).

TRAINING BEHAVIOR & DECORUM

1. Any of the following violations shall result in Disciplinary Action up to Termination

2. Malingering
3. heating on any test/evaluation in training
4. Non-compliance with the training requirements
5. Disrespect for trainer and fellow trainees
6. Unauthorized downloading and copying of training materials or any information provided during
training
7. Improper use of the training room (This includes non-observance of the no eating, no smoking
and no drinking rule.)

pg. 3
 8. Logging onto Internet without permission from your trainer.
9. Bringing of bags and electronic gadgets such as mobile phones and camera in the training room.
10. Non-observance of the English Only policy. Legato strives to maintain an “English Only” working
environment. We expect you to speak only in English while within the confines of the company.

DRESS CODE

1. Business attire should be worn for any meeting, presentation, or engagement where
employees will be in proximity with customers, visitors, partners, and suppliers. This applies
to all employees during interactions like closed-door meetings, business dinners, or
townhalls.
2. For female employees, business attire includes blazers, skirts, dress, pant suits or pants,
business dress, and open-toe or closed shoes.
3. For male employees, business attire, includes business suits, barong, dress slacks, with
coordinating jacket, collared long sleeved shirt, neck ties, and leather shoes with dress socks.
4. The following are prohibited:
o Jogging / jogger pants
o Slip-ons, hiking flat, strapless, sandals, beach sandals, flip flops, clogs or slippers
o Sleeveless, mid-ribbed, bareback, spaghetti strapped, deep-cut necklines
o Shorts and micro mini-skirts or those that are more than two inches above the knee
o Worn-out/torn/see-through shirts and jeans
o Shorts and capri pants
o Slip-ons, hiking flat, strapless, sandals, beach sandals, flip flops, clogs or slippers
o Jogging / jogger pants
5. Personal Grooming
o Make sure your clothes fit
o Wear well-kept, polished shoes
o Don’t over-accessorize
o Always maintain oral hygiene
o Keep nails neatly trimmed, filed, and clean at all time

OFFENSES AGAINST OFFICE DECORUM AND BEHAVIOR CORRECTIVE ACTION

5.2 Failure to comply with the dress code during official working hours
1VW, 2WW, 3FWW, 4D
unless with justifiable cause as approved by management.

SPECIFIC OFFENSES TO INSUBORDINATION CORRECTIVE ACTION

3.1 Refusing to cooperate with other Associates in matters relating to

their duties and responsibilities, causing disruption of operations of the 1VW, 2WW, 3FWW, 4D
department or the business.

OFFENSES AGAINST SPECIAL PROVISION CORRECTIVE ACTION

8.1 Three (3) previous sanctions for the same nature of offense
regardless of the application of the cleansing period indicates 1D
habituality and may be considered an aggravating circumstance for the
most recent violation.

pg. 4
PERFORMANCE (Process Training)

Employees are provided with adequate training programs and support to perform optimally. The
Training Performance Guidelines enable the organization to objectively determine employee fit
and to fairly address employees who are ineffective and are unwilling to improve.

A. PRE-PROCESS TRAINING GUIDELINES

Duration and Scope: The Pre-process Training will run for a period of 5 weeks (24 days). The Pre process
training includes 3 phases:

3 days Onboarding
12 days Foundation Skills Training
9 days Aim Specific Training

Below are the guidelines that will be the basis if an associate will be endorsed to Process Training.

Requirements Target
New Associate Orientation Completed
Occupational Safety and Health
Completed
Orientation
Learning Management Courses Completed
Healthcare 101 Completed

B. PROCESS TRAINING GUIDELINES

The Process Training curriculum will run for a period of Twenty (20) days ( 2 weeks followed by 2 weeks
Nesting).

Assessments and Passing Scores

Below are the guidelines that will be the basis if associates will be endorsed to Ramp.

I. Process Training

Parameter Target

Written Assessments Average 90%

Hands-on Assessments Average 90%
Final Assessment 90%

Associates will be rated using the parameters above at the end of product training.
Associates with a final score of at least 90% in each parameter will be endorsed to Ramp/Nesting/Ramp
up phase.

Provision for Retakes

An employee will undergo a 1 day re-skilling phase from the initial date of assessment and be entitled to 1
re-take if he/she fails any of the Final Certification Activities, the re-take scores will be the considered final
Certification Scores.

pg. 5
 Training Exit Criteria

Foundation Skills Training, Pre-process Training and the Process Training are “Pass/Fail” training
programs. The Trainer shall clearly explain the passing standards, mechanics and disqualifiers.

Corrective Action: Employees who will not meet the minimum standards stipulated herein shall
be subject to the following guidelines:

Employment Status Corrective Action

Probationary Employee Notice of Non-Regularization

AC K N O W L E D G EM E N T
I acknowledge that the Legato Training Code of Conduct has been thoroughly and extensively discussed
with me.

I undertake to abide by the rules, policies and standards of work set forth in this Policy at all times and to
cooperate in any company investigations of cases involving violations of the Code and other related policies.
Any violation of its provisions may result in civil, criminal and/or administrative liabilities.

I am fully aware that Legato, can modify, rescind and/or amend this Code or any part thereof, as business
exigencies may require.

NAME DATE SIGNATURE

pg. 6