TABLE OF CONTENT! 4.0 INSTALLATION Antenna Placement Satellite Visibility Temperature Restrictions Cable Routing Diagram with Test Poi 2.0 SYSTEM TEST... Placing Call with Standard SIM Placing Call with Captain’s SIM 3.0 TROUBLESHOOTING - VOICE .. RJ-11/POTS Phone Operation Status LED and Error Tones 4.0 TROUBLESHOOTING - WIRING Test Point Voltages 5.0 INSTALLATION CHECK SHEET ..... Title: Document No.: Citadel Installation and CIT-INST-001 Troubleshooting Guide Effective Date: 6/04/2012 Page 1 of 9 Page 2 3 4 6Title: Document No.: applied satelite) | Citadel Installation and CIT-INST-004 Troubleshooting G Rev Level: 0014 | Effective Date: 6/04/2012 Page 2 of 9 4.0 Installation: Antenna Placement is very important for Iridium Satellite Service operation. The ideal installation should have 360° view of the sky with no obstructions 8° off the horizon, viet, AXct at For Citadel Installations, itis desired that the antenna be located hidden from unauthorized access. It has been identified by ship engineers that the funnel area meets this requirement. ‘The installer and user must be aware of important installation information, limitations and compromises. Satellite visibility If this visibility must be compromised, satellite accessibility ‘ill be reduced some percentage of the time. Ie fictions The antenna is often hidden from view near the ship’s funnel. The exposed antenna is fated for -40°C to 70°C. Therefore, care must be taken in locating the antenna away from heat vents or other heat sources, Permanent damage can ocour at temperatures above the operating specification,Title: Document No. applied satellite ) | Citadel Installation and CIT-INST-001 Rev Level: 001 _ | Effective Date: 6/04/2012 Page 3 of 9 Troubleshooting Guide Cable Routing ‘The diagram below shows typical wiring between antenna and Citadel safe room. Voltages can be checked at indicated locations to confirm wiring or troubleshoot (see Troubleshooting section for further details) borate | ane ' / : eee! I eS 4 mssupora rion orang 1 eee cin 4 ase * (Se Se reo oo I Bee eet 7S SEER 1 eae eames Tcercesn | L ASEMCOSG a ee are test 50) +1 078 eon a tent os reer tai screens stan aa ENGINE ROOM ee (CITADEL SAFE ROOM) 2.0 System Test Once installation is complete, the system can be powered up and tested An initial test procedure is; Ifthe Install SIM card in antenna, Apply power and wait 5 - 10 minutes to allow system to initialize, locate the satellites and register on the Iridiurn network Go off:hook with RJ-11/POTS phone located in the lockable cabinet oy pressing the On/Off key. Light should go GREEN with DIAL tone present, Place outgoing test call © Dialing procedures; + For standard SIM card: 00(country code)(area code|(numberyit = For Captain’s SIM: 698(country code)(area code)(number}# Place incoming test call. RJ-11/POTS phone should ring when call is received: press ‘On/Off button until GREEN to answer. above procedure cannot be completed, refer to the Troubleshooting sectionTitle: Document No. applied satellite ) | Citadel Installation and CIT-INST-001 Troubleshooting Guide Effective Date: 6/04/2012 Page 4 of 9 3.0 Troubleshooting — Voice and Error Tones Inside the lockable cabinet, the RJ-11/POTS phone provides satellite voice access as well as audible tones to indicate system status and error conditions. + TEST POINT #1, RJ-11/POTS phone buttons, features, and status tones RINGER VOLUME ON/OFF KEY OFF - LOW- HI a a i ON = GREEN @O8 @60 — GOO SETUP COMMANDS REQUIRED AT ENO OF DIALING STRING To pLace caLt = VOLUME CONTROL. LOW- MED - Hi 1. On/Off Key. Used to initiate a call or to answer an incoming call a. Initiate a call by pressing this button to active. The button willtumn green and a dial tone will be heard. Enter the dialing sequence on the numbered keypad and press the # key to place the call. The Iridium ‘bleeps’ will be heard followed by ringing of the party being called b. Answer an incoming call by pressing the On/Off key unti it tuins green. inger Volume Switch. Set this switch to tum off the incoming ringer or to set to the desired incoming ring volume. Settings are: OFF ~ LOW — HI 3. Volume Control. This button toggles the volume level of the phones speaker in three steps: LOW —MED — HI. Pressing this button repeatedly cycles through these settings.Title: Document No. a) Citadel Installation and CIT-INST-001 Troubleshooting Guide Rev Leve 001 | Effective Date: 6/04/2012 Page § of 9 4, Star / Asterisk Key (*). ComCenter Il setup commands are initiated with this key. See User's Manual for completed list of setup commands, 5. Pound / Hash Key (#). This key must be pressed to initiate any entered dialing sequence. RJ-44/POTS Error Tones When the On/Off key is pressed and turns green, one or more of the following tones may be heard; ial Tone. Continuous tone that indicates the system is ready and a call can be placed IMPORTANT: If the phone is left on (green light) for longer than 1-1/2 minutes, the Dial Tone will change to a rapid alert tone indicating the phone is active but not in use. The phone needs to be tumed off to receive incoming calls. + Extended Off-hook Alert Tone. As described above, this alert tone indicates the phone has been left on longer than 1-1/2 minutes but is not actively being used. The phone needs to be tured off (green light off) to allow the system to receive calls. + Error Tones. The following table shows additional error tones to help identify status or problems with the system. Status and Error Tones (RJ-11/POTS interface only) DESCRIPTION TONE NAME TONE PATTERN rosin NOT READY TONE ..repeat Searching for Network NOT READY TONE ..repeat Ready to Dial DIAL TONE Enter ASE Acess ..tepeat PCRDE PIN CODE BEFORE DIAL 5 p> rep Device on Data Call BUSY TONE continuous busy tone> Poor Signal during Call POOR SIGNAL Missing SIM Card ALERT TONE + BEEP COUNT Alert Tone + 2 beeps Locked SIM Card ALERT TONE + 8EEP COUNT Alert Tone + 3 beeps Registration Denied ALERTTONE + BEEP COUNT Alert Tone + 4 beeps Bad SIM Card ALERT TONE + BEEP COUNT Alert Tone + 5 beepsTitle: Document No.: applied satellite ) | Citadel Installation and CIT-INST-001 Troubleshooting Guide Rev Level: 001 | Effective Date: 6/04/2012 Page 6 of 9 3.1 Troubleshooting ~ Wiring Referring to the wiring diagram, the following Test Points can be checked and corrected as needed; + TEST POINT #2. The GREEN LED on the bottom of the antenna should be lit when power is applied. This LED will be on solid if the system has initialized and registered with the Iridium satelites. A blinking LED means; ‘SEARCHING: Siow blink (once per second) indicates the system is searching for the satellites. Stops blinking and ums solid green upon registration. REGISTERED: Solid green indicates the system has found the satellites, has registered with the network, and is ready for use. BOOT ERROR: Fast blink (3 - 4 per second) indicates the system has failed its power up seif-diagnostics or is being firmware uploaded, + TEST POINT #8. Verify that source power (24V/DC) is present in junction box or other connection point in your system. TEST POINT #4. RU-11/POTS voltages can be checked and confirmed at this location: IMPORTANT: No RJ-11/POTS voltages will be present if the Power LED indicates a BOOT ERROR has occurred. ‘© Approximately 48\/DC should be present when the RJ-11/POTS phone is turned off (GREEN LED is NOT iit) Polarity is not important as it will reverse between calls, © Approximately 10VDC should be present when the Ru-11/POTS phone is turned on (GREEN LED is lit and Dial tone present). Polarity is not importantTitle: Document No. applied satellite ) | Citadel Installation and CIT-INST-001 Troubleshooting Guide Rev Level: 001 _| Effective Date: 6/04/2012 Page 7 of 9 + TEST POINT #5. These same RJ-11/POTS voltages can also be checked inside the lockable cabinet at the spiiter. Polarity is not important » TEST POINT #6. If some or all of the above test points are invalid, the antenna may not be receiving power, or the wiring is incorrect somewhere in the system. To test for power to the antenna, the antenna mating connector can be temporarily disconnected and checked according to the following diagram, © Metal Screw on Turret Style — 6 pins; TURRET [DESC —To— a 28 RED TERA ‘GHO | BLK TERRIA RING: Rui ) aav eno Ru45 (DATA) FRONT VIEW uti voice) FRONT VIEW urRer CONNECTORapplied wo) Title Citadel Installation and Troubleshooting Guide Document No. CIT-INST-001 [ Rev Levek: oot Effective Date: 6/04/2012 Page 8 of 9 © Plastic snap in Style - 12 pins. PLUG. DESC 1 2aVD0C 2 GND. 7 RING: & TIP, o RX 10 RX 1 Tx 12 TX SNAP.IN CONNECTOR Ru45 (DATA) FRONT VIEW Fu.88 connector Rutt (Voice) FRONT VIEWTitle: applied ne) Citadel Installation and Troubleshooting Gui Document No. CIT-INST-001 [Rev tevet: oor ettective Date: 6oaizot2 Page 9 of 9 5.0 Installation Check Sheet Ship Name or ID: Date: IME: Tested by: Test Pass | Fail | Notes ‘Check for dialtone 10 minute ‘iter syetom power up Place outgoing call Place outgoing cal? minutes lator Place outgoing cal é minutes later Place outgoing call 6 minutos later Place outgoing callé minutos later Place incoming eall