estat waite, io I® Date: 04/14/2023 Dear / Jannat Al-Firdous Company. Alsalam Alaykum W Rahmat Allah Wabarakatuh We Ata Al Mutamayzeh Company for Umrah Services, licensed by the Ministry of Hajj and Umrah No. (1623). As we are the Saudi agent for Jannat Al-Firdous Company We have reserved rooms in the Al-Jewar Tower Hotel to the pilgrims of Jannat Al- Firdous Company Please note that preparing, cleaning and maintaining Hotel Rooms is the responsibility of the hotel management And he is obliged to hand over the rooms for use. ‘And when the pilgrims arrive at the hotel to receive the rooms we found some of the rooms unclean and not ready for use. We disclaim the responsibility of Jannat Al- Firdous Company because they did not know that the rooms were not suitable for the living of Umrah pilgrims. After that we changed rooms, we booked other hotels and paid all costs and expenses we submitted to the Ministry of Tourism, the Ministry of Health and the Municipality in Saudi Arabia, and measures are being taken with the hotel Best Regards General Manager Sadeq Ahmed Al-Zahrani aa iy a - a 804 eee 0125338558 wise ataadumrah@gmail.co www.ataumrah.com