Customer Needs

Daniela Sofia Fernandes de Assis

1. Student created a refined gap statement
The gap consists of finding a way to keep my family’s dogs outside the house but with
enough space for them to wander around. The problem started when my sister and I
decided to let the kennel’s door open so that the dogs could also stay at the garage
since the kennel itself is really small. The garage is directly linked with the front door of
the house, in that matter the dogs have access to the house when we leave the door
open, since we live in a tropical country, or when we just enter or get out of the house.
This has been happening for about two months and created a tension between my
parents and my sister and I because although we do not encounter any problems with
the dogs being inside the house my parents do. Thus, if this can be resolved in a simple
and with good cost-benefit it would not only create a friendlier environment in my house
but also give my dogs the freedom to walk around.

2. One short paragraph about the experience of gathering user needs

The experience resulted in giving me more detailed aspects about the problem itself.
Aspects that I have not noticed or have thought about it. All the interviewers gave
different reasons why the problem is a problem and what the solution might be, such as
a pet gate, leaving the pets in the kennel or just by shutting the door. Lastly, it enriched
my knowledge about the user needs and the different experiences and interactions that
each person has.

3. At least 30 user needs that:

Needs for keeping my dogs outside the house with enough space for them to
wander around

The pet gate can keep the dogs outside the house
The pet gate is affordable
The pet gate is easy to find
!The pet gate able us to keep the front door open
!The pet gate gives us easy access to the dogs
The pet gate able the dogs to stay at the garage
!The pet gate gives the dogs access to the garage and the kennel
!The pet gate manages to keep the house clean
The pet gate can be easily transported
The pet gate gives a dog friendly environment
The pet gate goes well with the garage
The pet gate can be managed by anyone

1
The front door closed can keep the dogs outside the house
The front door closed conveys no financial need
The front door closed is a simple and fast way to manage the gap
The front door closed able the dogs to stay at the garage
!The front door closed gives the dogs access to the garage and the kennel
The front door closed asks for no repair
!The front door closed manages to keep the house clean
The front door closed might be safer than when open

The kennel can keep the dogs outside the house

The kennel is manageable way to solve the problem
!The kennel makes easier to enter and get out of the garage
The kennel conveys no financial need
!The kennel manages to keep the house clean
The kennel was the original way to keep the dogs
The kennel makes easier to clean after the dog’s dirt
!The kennel prevents the dogs from running away
The kennel is commonly used in my country as a dog keeper
The kennel is comfortable enough for the dogs to stay at