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ISBN 1557989885
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Work on this chapter was supported by grants from the National Institutes of Mental Health
(R01 HH55052 and R01 MH 60838), as well as a Research Scientist Award to Nancy Eisenberg.
269
http://dx.doi.org/10.1037/10612-017
Positive Psychological Assessment: A Handbook of Models and Measures, edited by
S. J. Lopez and C. R. Snyder
Copyright © 2003 American Psychological Association. All rights reserved.
270 ZHOU, VALIENTE, AND EISENBERG
Self-report is one of the most commonly used techniques for assessing empathy-
related responding. Here we review three types of self-report measures—self-
report on picture-stories, on questionnaires, and in stimulated experimental
situations.
typically is told brief stories while being shown pictures (usually photos or
drawings) depicting hypothetical protagonists in emotion-eliciting situations.
The most frequently used measure of this type is the Feshbach and Roe Affective
Situations Test for Empathy (FASTE; Feshbach, 1978), which was designed
to assess empathy in preschoolers and young, school-age children. The FASTE
consists of a series of eight stories (each accompanied by three slides) depicting
events that would be expected to make the story protagonist happy, sad, fearful,
or angry (there are two stories for each of these emotions). After exposure to
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each scenario, the child is asked, “How do you feel?” or “How did that story
make you feel?” Empathic responsiveness is operationalized as the degree of
match between the child’s and the story character’s emotional states.
The FASTE has been modified by many researchers to fit their studies.
For example, the stories may have been altered or replaced, or only a subset
of the emotions (e.g., only happiness and sadness) has been assessed (e.g.,
Eisenberg-Berg & Lennon, 1980). In some studies, the procedures have been
augmented so that children can indicate their reactions nonverbally by pointing
to pictures of facial expressions (e.g., Eisenberg-Berg & Lennon, 1980; Ian-
notti, 1985).
Although picture–story measures were an important early instrument for
the study of affective empathy, especially for young children, there has been
considerable concern about their psychometric properties (see Eisenberg &
Miller, 1987; Lennon, Eisenberg, & Carroll, 1983). First, the stories typically
are so short that they may not induce sufficient affect to evoke empathy,
especially over repeated trials. Using longer stories, however, did not improve
the validity of the measure in one study (Eisenberg-Berg & Lennon, 1980).
Second, children’s self-reports of empathy in reaction to picture–story indexes
have related positively to public and requested prosocial behavior but nega-
tively to spontaneous prosocial behavior (e.g., Eisenberg-Berg & Lennon, 1980),
suggesting that self-reported empathy is generally affected by social demands
(i.e., the need to behave in a socially approved manner).
Related to the last point, children’s reports of empathy appear to be influ-
enced by the interaction between sex of the child and sex of the experimenter. In
this regard, researchers found that children scored higher on the picture–story
measure (e.g., the FASTE) when interviewed by same-sex rather than other-
sex experimenters (Eisenberg & Lennon, 1983; Lennon et al., 1983). Children
also may be more concerned with providing socially desirable responses when
interviewed by same-sex experimenters. In addition, in most studies using the
picture–story measures of empathy, scores on children’s empathic responses
were combined across situations involving different emotions and only the
global index of empathy was used in the analyses. As pointed out by Hoffman
(1982), however, empathy with one emotion (e.g., happiness) may not be equiva-
lent to empathy with another emotion (e.g., sadness). Moreover, researchers
using picture–story procedures generally have not differentiated between sym-
pathy and empathy. Given these problems with picture–story measures, it is
not surprising that meta-analyses have found weak associations between them
and prosocial behavior and aggression (Eisenberg & Miller, 1987; Miller &
Eisenberg, 1988).
272 ZHOU, VALIENTE, AND EISENBERG
Self-Report on Questionnaires
them” and “I often feel sorry for other children who are sad or in trouble”
(alpha = .67). This scale was enlarged to seven items in Eisenberg et al. (1996;
alpha =.73 with kindergarten to second graders) and six items in Spinrad et
al. (1999; alpha =.63 with children aged 5 to just turning 8; see Appendix 17.1).
Compared to picture–story measures, questionnaire assessments of empa-
thy-related responding are more convenient and economical to administer.
Moreover, because the questionnaires tap individuals’ empathic or sympathetic
reactions over a much broader range of behaviors and situations, they likely
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With this set of measures, the emotion-evoking stimuli usually are presented
via audiotapes, videotapes, or realistic enactments that aim to make partici-
pants believe that the events and people involved in the stimuli are real, not
hypothetical. After the exposure to the evoking stimuli (e.g., a distress film),
participants are asked to report their emotional reactions by means of self-
ratings on a mood scale with adjectives reflecting empathy (e.g., empathic,
concerned, warm, softhearted, compassionate; Batson, 1991), positive and neg-
ative affect, or other empathy-related responses such as sympathy and personal
distress (e.g., Batson, 1991; Holmgren, Eisenberg, & Fabes, 1998; Zahn-Waxler,
Friedman, & Cummings, 1983). Depending on the age of the participants, the
responses may be obtained with paper or pencil measure, verbal reports, or
by pointing to pictorial scales indicating how much an adjective applies. In
general, a moderate association has been found between prosocial behavior
and self-report of empathy in empathy-evoking situations for adolescents and
adults (Eisenberg & Miller, 1987), albeit weak relations for children (Eisenberg
& Fabes, 1990, 1998).
Strayer and Schroeder (1989; see also Strayer, 1993) developed a set of
procedures to measure children’s empathic responding to a series of video-
taped emotionally evocative vignettes. After viewing the vignettes, the children
were asked to identify the kind and intensity of emotions felt by the vignette
274 ZHOU, VALIENTE, AND EISENBERG
characters, and to report any self-experienced emotion (e.g., happy, sad, angry,
afraid, surprised, disgusted, or neutral). Empathy was rated in two ways. First,
empathy was scored as a generally dysphoric or euphoric emotion shared by
the character and child, as a more specific match of emotion (in kind but not
intensity) for self and the character, or as an identical match in both kind and
intensity of emotion reported for self and the character. Second, if children
reported an emotion for the self, they were asked what it was about the vignette
witnessed that made them feel that way. Empathy was then scored on the
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Empathy Continuum (EC) scoring system. The EC, which organizes scores at
seven different levels of cognitive mediation, consolidates the degree of affective
sharing reportedly experienced with the child’s cognitive attributions for
these emotions.
Almost all types of self-report measures, including self-report in experi-
mentally induced situations, may be affected by study participants’ verbal
ability and comprehension, particularly when used with children. For example,
children may not be able to correctly label an emotion they observe, accurately
report how they feel, or differentiate among emotion states with similar affect-
ive valence (Strayer, 1987).
two variables were used (Eisenberg & Miller, 1987). Moreover, other-reports
of sympathy tend to be related to children’s social competence more generally
(Eisenberg et al., 1996; Murphy et al., 1999).
gestural, and vocal measures than less expressive children, although the levels
of their empathic arousal might be the same. Moreover, as children age, they
increasingly become able to mask their expression of negative emotion (Cole,
1986), and to do so in a variety of situations (Eisenberg, Fabes, et al., 1988).
Thus, as in the case of self-reports, self-presentational biases and demand
characteristics may affect older children’s and adults’ willingness to display
negative emotions (Losoya & Eisenberg, 2001). Therefore, facial indexes may
not be accurate markers of empathy-related responding for older children and
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Heart Rate
Skin Conductance
study allows one to overcome the disadvantages of using the same reporter to
report on empathy-related responses and other variables included in the study.
There also are methodological and practical disadvantages to the use of
physiological data. First, a potentially serious drawback to the use of physiologi-
cal data is that individuals can experience both personal distress and sympathy
concurrently, and presently it is unclear how these reactions would be reflected
physiologically. Second, analyses with physiological data can be complicated.
The investigator has to decide if the data points just after the evocative event
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are of most interest or the mean levels across a longer period of time. Third,
it is usually necessary to control for baseline responses because of individual
differences in physiological responding. Fourth, age can influence children’s
physiological reactions, which makes examining physiological data longitudi-
nally more difficult.
At a practical level, the participants, especially young children, may react
to the use of the physiological equipment (see Wilson & Cantor, 1985). Even
after familiarizing children with the electrodes, they may feel uncomfortable.
Gottman, Katz, and Hooven (1997) and their colleagues, however, have devel-
oped a creative way to minimize this problem. In their lab, children put on a
space suit, which contains the electrodes, and they are then strapped into a
space capsule. Using such a procedure has the added advantage of minimizing
the child’s movement, which is known to interfere with the collection of physio-
logical data. Because speaking also influences physiological reactions, it is
necessary to have participants refrain from speaking when collecting data (or
somehow covary the effects of amount of speech). It also is necessary to have the
laboratory somewhat isolated because unexpected sounds as well as changes in
temperature can affect physiological reactions.
Conclusion
In this chapter we have outlined four (e.g., self-report, other-report, facial, and
physiological) methods for assessing empathy-related responses. There is a
need for more information about how these methods relate to one another. In
some studies, the measures tend to be modestly positively related (e.g., Eisen-
berg, Fabes, et al., 1988); however, other data suggest that there are few
relations among the measures (Eisenberg, Fabes, Schaller, Carlo, et al., 1991;
Zahn-Waxler et al., 1995; see also Cacioppo et al., 1992). HR and SC may be
more likely to relate to one another when the emotion-eliciting stimulus is
relatively evocative (Eisenberg et al., 1996). To explain the lack of correspon-
dence, some theorists have discussed the differential role socialization may
play on influencing external (e.g., self-reports and facial expressions) versus
internal (physiological responding) expressions of emotion (Cacioppo et al.,
1992). Others have hypothesized that some individuals mainly express emotion
externally, whereas others tend to express emotion internally (Buck, 1984).
However, the type and quality of data that are needed to directly examine
the nature and determinants of individual differences in expressing empathy-
related emotional responses are scant.
EMPATHY AND ITS MEASUREMENT 279
Appendix 17.1
Eisenberg et al. Child-Report Sympathy Scale
1. I feel sorry for other kids who don’t have toys and clothes.
2. When I see someone being picked on, I feel kind of sorry for them.
3. I feel sorry for people who don’t have the things that I have.
4. When I see another child who is hurt or upset, I feel sorry for them.
5. I often feel sorry for other children who are sad or in trouble.
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6. I don’t feel sorry for other children who are being teased or picked on.
Note. Directions for the measure are: “I’ll read you some sentences, and you tell me if they are
like you or not like you. There are no right or wrong answers. For example, ‘I like to go to
the movies.’ ” The child is first asked if the sentence is like him/her or not, and then if it is,
if it is “really” (scored 1) or “sort of” like him/her (scored 2) (“not like” is scored 3). To make
a 3 high for most items, reverse items.
EMPATHY AND ITS MEASUREMENT 281
Appendix 17.2
Parents’ (or Teachers’) Reports of Children’s
Sympathy/Empathy
Sort Sort
Really of of Really
true true true true
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Note. Directions read, “Please indicate what you feel to be your child’s actual tendencies in re-
sponse to each question, in your opinion. First decide what kind of child your child is like,
the one described on the left or the one described on the right, and then indicate whether
this is just ‘sort of true’ or ‘really true’ for your child. Thus, for each item, put a check in one
of the four slots.” Change wording from “my child” to “this child” for use with teachers. This
scale was used in Eisenberg, Fabes, et al. (1998), where it also included a rating, “In gen-
eral, to what degree does this child feel sympathetic?” (rated from 1 = very slightly or not at
all to 5 = extremely). Items were standardized and combined after reversing items so they
were all in the same direction.
282 ZHOU, VALIENTE, AND EISENBERG
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