Name: _____________________________________________________  

  Date: _______

Telephone Etiquette
1
S C R I B B L E

2 3 4
C N F
5 6
A B A D N A M E
7
L M R L
8
S M I L E E S

S E
9
H A N G U P
10
E T

C W
11
I N F O R M A T I O N

Across 11. When taking a message verify

1. When taking a message, do not?
5. Eating while taking on the phone
is?
6. When answering the phone,
identify yourself by?
8. Do this when answering the
phone.
9. What should you aspire not to do
to a caller?
the?
Down
2. You are having difficulty
understanding the caller. You will
remain?
3. When possible, use the caller's?
4. True or False. Never take a
message.
7. Show ________ at all times.
10. Answer within how many rings?