Professional Documents
Culture Documents
in Finance-Banking-Insurance
(Customer relationships management)
Hanoi - 2023
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES
Introduction
The context of the internship, the issue, the topic, the main question, presentation of the
plan, a few lines to describe how this part/subpart helps to resolve the issue
PART 1: OVERVIEW OF VPBANK MY DINH BRANCH AND THE INTERNSHIP
1.1 Company:
- Name: Vietnam Prosperity Commercial Joint Stock Bank (VPBank)
- Slogan: “For a prosperity Vietnam”
- Logo:
-
Location: 89 Lang Ha, Dong Da, Hanoi
Legal status: Active ( has tax registration certificate)
Geographical development: 230 transaction points, 61 branches and 166
transaction offices
Number of employees: 29,104
Date of creation: August 12, 1993
Activity :
+ Range of products: retail banking, consumer credit, household banking, and small
and medium enterprises credit services
+ Target: VPBank has set an ambitious target of becoming the most consumer-
friendly technology- driven bank and among Vietnam’s top 3 most valuable banks.
+ Range of products:
Card products
Refund credit card
Cash withdrawal credit card
Brand co -credit card
International debit card
Domestic debit card
Credit card score
Diamond privileged credit card
Nice number account
Loan service
Personal mortgage loans
Preferential unsecured loan for teachers
Business loans for business
Unsecured loan customers pay salaries via VPBank
Financial support loans study abroad
Business loan
Home loan, car loan
Multi -purpose loans, super -speed loans, tax loans, business household loans
Loan pledged valuable papers
Insurance services
(12-15 pages)
(de
scribe your position and relationship to other staffs in your department)
Graphic documents (maps, plans, organisation charts, curves and charts) are
recommended. They must always be accompanied with a caption and a heading.
Graphic documents (maps, plans, organisation charts, curves and charts) are
recommended. They must always be accompanied with a caption and a heading.
Focus on your topic, your service pack, your company and your host firm
Graphic documents (maps, plans, organisation charts, curves and charts) are
recommended. They must always be accompanied with a caption and a heading.
2.2. Some business cases (5-6 pages)
2.2.1 Case No1 (failed - customer risk)
- The information of financial products and services:
Loan number: 50.000.000 VND
Loan method: Income from salary – references - State salary coefficient, rank
of Police & Military Officer
VPBank CC for Manual product : D1 (Lieutenant - Lieutenant) : GOV-D1 (UPL),
CC_GOVD1 (Card)
- The information of financial products and services: name, type, size, fee,...
The information of financial products and services: name, type, size, fee,...
- The information of (a real) customer: ID, address, age, sex,
- The financial position of customer
- The customer risk
- Negotiations and result
The information of financial products and services: name, type, size, fee,...
The information of (a real) customer: ID, address, age, sex,
The financial position of customer
The customer risk
Negotiations and result
Graphic documents (maps, plans, organisation charts, curves and charts) are
recommended. They must always be accompanied with a caption and a heading.
Graphic documents (maps, plans, organisation charts, curves and charts) are
recommended. They must always be accompanied with a caption and a heading.
Graphic documents (maps, plans, organisation charts, curves and charts) are
recommended. They must always be accompanied with a caption and a heading.
(describe the KPI of your department, KPI of a permament staff and Your KPI (if any)
in your internship period)
Graphic documents (plans, curves and charts) are recommended. They must always
be accompanied with a caption and a heading.
(3-6 pages)
Knowledge gained
Experience gained
Skills improvement
Short-term
Medium-term
Long-term
Conclusion
APPENDICES
LIST OF REFERENCES
INTERN ASSESSMENT FORM
(To be completed by the Intern Supervisor)
Overall Performance
1. Would you supervise this intern again? Yes No Uncertain
If no, please explain:
………………………….................................................................
………………………….................................................................
2. Would your organization host this intern again? Yes No Uncertain
If no, please explain:
………………………….................................................................
………………………….................................................................
3. Would you recommend this student to other organizations? Yes No Uncertain
If no, please explain:
………………………….................................................................
………………………….................................................................
4. Overall performance of this intern 1 2 3 4 5
___ I have ___ I have not discussed this assessment with the intern.
Signature: