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  • 2-3 LECTURE Kano Model Theory 02 - DEFINE - Understanding Customer Expectations Six Sigma Define and Measure EdX

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    BARRÓN PERALTA FERNANDO
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    The document discusses part 2 of the Kano model theory. It provides an updated table in the handouts that defines the different categories of the Kano model: A for Attractive/Excitement, O for Expected/Basic, O for One-Dimensional/Performance, and R for Reverse. It also lists _Indifferent and Q for Questionable Response. Previous and next buttons are provided to navigate through the course content.

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    2-3 LECTURE Kano Model Theory 02_DEFINE - Understanding Customer Expectations Six Sigma Define and Measure EdX

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    The document discusses part 2 of the Kano model theory. It provides an updated table in the handouts that defines the different categories of the Kano model: A for Attractive/Excitement, O for Expected/Basic, O for One-Dimensional/Performance, and R for Reverse. It also lists _Indifferent and Q for Questionable Response. Previous and next buttons are provided to navigate through the course content.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views1 page

    2-3 LECTURE Kano Model Theory 02 - DEFINE - Understanding Customer Expectations Six Sigma Define and Measure EdX

    Uploaded by

    BARRÓN PERALTA FERNANDO
    The document discusses part 2 of the Kano model theory. It provides an updated table in the handouts that defines the different categories of the Kano model: A for Attractive/Excitement, O for Expected/Basic, O for One-Dimensional/Performance, and R for Reverse. It also lists _Indifferent and Q for Questionable Response. Previous and next buttons are provided to navigate through the course content.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    TUMx QPLS1x

    Six Sigma: Define Help


    and Measure

    Course Progress More...

    Course / 02_DEFINE… / 2R3 LE…

    Kano Model Theory . Part


    2
    Bookmark this page

    Kano Model Theory . Part 2

    Video
     Download video file

    Handouts
    Download Handout

    The table in Part 2 has been


    updated in the handouts:

    CustomerAttributeis:
    A:Attractive/Excitement
    ExExpected/Basic
    O:One-Dimensional/Performance
    _Indifferent

    R:Reverse
    Q:QuestionableResponse

    Previous Next

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