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Safeword Userguide
Safeword Userguide
CitiDirect® for Securities users who access the Transaction Manager and/ IV. How to Change Your SafeWord® Card PIN
or Corporate Actions applications will be required to utilize a SafeWord® NOTE You can cancel the following procedure at any time by pressing Ctlr.
Card. The SafeWord Card will generate a dynamic or unique password that 1. Using the SafeWord® Card, press ON to activate the device.
will be required during the CitiDirect for Securities sign-on process.
2. At the Enter Pin or EP prompt, enter your existing PIN.
The SafeWord Card employs two-factor authentication: something
3. The Host or EH prompt is displayed; ignore this prompt and
you know—a PIN—along with something you have—the token.
press Pin to indicate you want to change your PIN.
NOTE Ensure you remember the new PIN that you entered in Step 5 below,
I. Receiving Your New SafeWord® Card Device
as this PIN will be known only to you. If you forget your PIN, Citi cannot reset
• Users should check the card number on the back of the device against the
it; you must contact Citi to have a new SafeWord Card issued.
card number shown on the PIN mailer to ensure that they match.
4. At the new Pin prompt, type your new PIN on the keypad. You can change
• The card is ready for use upon receipt. Should there be any issues logging
the digits in your PIN but not the length—it must be four digits long. After
on to CitiDirect for Securities, please contact your local Help Desk
you type the last digit, your new PIN will be stored in the device.
II. Signing On to CitiDirect® for Securities Using the SafeWord® Card 5. At the AGAIN prompt, retype your new PIN.
1. At the CitiDirect® for Securities Sign-on Screen, type your CitiDirect for 6. At the SUCCESS prompt, you may turn OFF your SafeWord
Securities User ID into the appropriate field, then click on Login. Card. You have successfully changed your PIN.
Password Note The display area on the device contains the following valid alphanumeric Do not bend your card.
characters: Never use a sharp object to press the buttons on the card as it may damage the device.
0 is zero, not O as in Oscar
1 is one, not I as in India VI. SafeWord® Card Support
5 is five, not S as in Sierra To report a lost or stolen card, please contact your company’s
8 is eight, not B as in Bravo Security Manager or contact the Citi Help Desk.
A is A as in Alpha, not R as in Romeo If you have forgotten your PIN, contact the Citi Help Desk.
To order additional cards, contact your Account Manager.
III. SafeWord Card Functions
®
To deactivate a card, contact the Citi Help Desk.
Clr Clear. Clears the display area and user history. To get additional training, contact the Citi Help Desk.
Entr Enter.
Pin Change PIN. Starts the “Change PIN” procedure. Citi Help Desk
Bksp Backspace/Erase. Backspaces and deletes the last character that you typed. From the U.S. and elsewhere: 1-212-820-5118
Bad Pin Alerts you that an incorrect PIN has been entered. Wait From Europe: 44-207-500-8222
until this disappears before re-entering.
II. Signing On to CitiDirect® for Securities Using the SafeWord® Card In the event that you forget your password, please follow the steps as stated above and choose
1. At the CitiDirect for Securities Sign-on Screen, type your CitiDirect for
® “Mail My Password”. You will receive an email which will include a temporary password. You are
Securities User ID into the appropriate field, then tab over to the required to type/copy that password into the Password field at https://new.securities.citidirect.com.
Password field. This action will prompt you to create a new, static password for accessing your accounts.
2. Using the SafeWord® Card, press ON to activate the device.
IV. SafeWord® Card Support
3. At the Enter Pin or EP prompt, enter your 4-digit PIN.
To report a lost or stolen card, please contact your company’s Security Manager or contact the Citi
4. At the Host or EH prompt, enter the number “2”. A system-generated
Help Desk.
6-digit password will be displayed in the window.
If you have forgotten your PIN, contact the Citi Help Desk.
5. Enter the SafeWord Card-generated Password into the password field then click
To order additional cards, contact your Account Manager. To deactivate a card, contact the Citi Help
on Login. You will be directed to the static password page.
Desk.
NOTE: If you do not utilize the URL address; https://new.securities.citidirect.com,
To get additional training, contact the Citi Help Desk.
you will be re-directed to this URL and will be required to re-enter your User ID
and Safeword Card pin again. This action will re-direct you to the static
Citi Help Desk
password page.
From the U.S. and elsewhere: 1-212-820-5118
Password Note The display area on the device contains the following valid alphanumeric
characters: From Europe: 44-207-500-8222
0 is zero, not O as in Oscar
1 is one, not I as in India
5 is five, not S as in Sierra
8 is eight, not B as in Bravo
A is A as in Alpha, not R as in Romeo