5 Whys

Problem 1:

Problem 2:

Problem 3:

Problem 4:

Problem 5:
 5 Whys
Forklift carrying oversize box hit and damaged metal bollard

▼
Why?
Forklift operator cannot see front view

▼
Why?
Traffic controller failed to guide and instruct the operator(communication brekadown)

▼
Why?
Traffic controller was busy removing a document attached to the wooden box

▼
Why?
Traffic controller not focused on his task and was talking to supervisor

Root Cause
 FISHBONE DIAGRAM

PROCEDURES PEOPLE

- Communication Breakdown
Poor planning and RA
-Operator failed to practice TAKE 5

- Equipment not properly maintained

Oversize boxes blocking operators sight

MATERIALS EQUIPMENT
AGRAM

Operator hit Metal

Bollard(Property Damage)