ISCO Major Group 5 Service And Sales Workers

Definition
Service And Sales Workers: Services and sales workers provide personal and
protective services related to travel, housekeeping, catering, personal care,
protection against fire and unlawful acts; or demonstrate and sell goods in wholesale
or retail shops and similar establishments, as well as at stalls and on markets.
Competent performance in most occupations in this major group requires skills at the
second ISCO skill level.
Tasks performed by services and sales workers usually include: organizing and
providing services during travel; housekeeping; preparing and serving of food and
beverages; caring for children; providing personal and basic health care at homes or
in institutions, as well as hairdressing, beauty treatment and companionship; telling
fortunes; embalming and arranging funerals; providing security services and
protecting individuals and property against fire and unlawful acts; enforcing of law
and order; posing as models for advertising, artistic creation and display of goods;
selling goods in wholesale or retail establishments, as well as at stalls and on
markets; and demonstrating goods to potential customers. Supervision of other
workers may be included.

ISCO SubMajor Group 51 Personal Service Workers

Definition
Personal Service Workers: Personal services workers provide personal services
related to travel, housekeeping, catering and hospitality, hairdressing and beauty
treatment, animal care grooming and training, companionship and other services of a
personal nature. Competent performance in most occupations in this sub-major
group requires skills at the second ISCO skill level.
Tasks performed by workers in this sub-major group usually include: organizing and
providing services in connection with travel and sightseeing; housekeeping;
preparing and serving food and beverages; hairdressing and beauty treatment;
telling fortunes; embalming and arranging funerals; grooming, caring for and training
animals; teaching people to drive motor vehicles; providing companionship and other
personal services. Supervision of other workers may be included.

ISCO Minor Group 513 Waiters And Bartenders

Definition
Waiters And Bartenders: Waiters and bartenders serve food and beverages in
commercial dining and drinking places, clubs, institutions and canteens, on board
ships and on passenger trains.
Tasks performed usually include: assisting in keeping the bar properly stocked;
washing used glassware and cleaning the bar area; serving alcoholic and non-
alcoholic drinks at a bar; setting tables with clean linen, cutlery, crockery and
glassware; serving food and beverages; advising on the choice of wines and serving
them; taking orders for food and/or drinks and passing the orders to the kitchen;
presenting bills and accepting payment.
Occupations in this minor group are classified into the following unit groups:
5131 Waiters
5132 Bartenders

ISCO Unit Group 5131 Waiters

Definition
Waiters: Waiters serve food and beverages at tables in dining and drinking places,
clubs, institutions and canteens, on board ships and on passenger trains.
Tasks include -
(a) setting tables with clean linen, cutlery, crockery and glassware;
(b) greeting customers and presenting them with menus and beverage lists;
(c) advising on food and beverage choices;
(d) taking orders for food and drinks and passing orders to kitchen or bar staff;
(e) serving food and beverages to clients at tables;
(f) clearing tables and returning dishes and cutlery to the kitchen;
(g) presenting bills, accepting payment and operating point-of-sales machines and
cash registers.
Examples of the occupations classified here:
- Sommelier
- Waiter
Some related occupations classified elsewhere:
- Café manager- 1412
- Restaurant manager- 1412
- Bartender- 5132

Notes
 Operators of small cafés, restaurants and bars for whom the management and
supervision of staff is not a significant component of the work are classified in Unit
Groups 5120: Cooks, 5131: Waiters or 5132: Bartenders, depending on the main
tasks performed.

ISCO Occupation Group 5131.2 Waiter Or Waitress

Definition
Waiter/Waitress: Waiters/waitresses supply guests with food and drinks as
requested. Waiters/waitresses usually work in restaurants, bars and hotels. This
involves the preparation of tables, serving food or beverages and taking payments.

Essential Skills

 Supervise Food Quality

 Comply With Food Safety And Hygiene
 Dietary Regimes
 Prepare Alcoholic Beverages
 Arrange Tables
 Welcome Restaurant Guests
 Alcoholic Beverage Products
 Maintain Personal Hygiene Standards
 Maintain Customer Service
 Food And Beverages On The Menu
 Prepare Hot Drinks
 Check Dining Room Cleanliness
 Measure Customer Feedback
 Take Payments For Bills
 Serve Beverages
 Process Payments
 Assist Customers
 Work In A Hospitality Team
 Prepare The Restaurant For Service
 Assist Vip Guests
 Serve Wines
 Identify Customer'S Needs
 Take Food And Beverage Orders From Customers
 Attend To Detail Regarding Food And Beverages
 Advise Guests On Menus For Special Events
 Assist Clients With Special Needs
 Serve Food In Table Service
 Present Menus
 Maintain Relationship With Customers
 Clean Surfaces
 Optional Skills

 Educate Customers On Coffee Varieties

 Prepare Service Trolleys
 Dispose Waste
 Recommend Wines
 Decant Wines
 Maintain Incident Reporting Records
 Local Area Tourism Industry
 Detect Drug Abuse
 Use Food Cutting Tools
 Prepare Flambeed Dishes
 Sparkling Wines
 Educate Customers On Tea Varieties
 Apply Foreign Languages In Hospitality
 Process Reservations
 Laws Regulating Serving Alcoholic Drinks

Alternative Names

 Wait Staff
 Chef De Rang
 Waitress
 Event Server
 Waiting Staff
 Waiter
 Table Waiter

ISCO Specialization 5131.2.1 Head Waiter Or Head Waitress

Definition
Head Waiter/Head Waitress: Head waiters/waitresses manage the food and
beverage service in a hospitality outlet or unit. They are responsible for the
customer's experience. Head waiters/waitresses coordinate all actions involving
customers such as welcoming guests, ordering, delivering the food & beverages and
supervise financial transactions.

Essential Skills

 Store Kitchen Supplies

 Schedule Shifts
 Control Of Expenses
 Maintain Relationship With Customers
 Handle Customer Complaints
 Recruit Employees
 Attend To Detail Regarding Food And Beverages
 Execute Opening And Closing Procedures
 Advise Guests On Menus For Special Events
 Monitor Work For Special Events
 Greet Guests
 Process Payments
 Supervise Food Quality
 Assist Vip Guests
 Manage Restaurant Service
 Supervise The Work Of Staff On Different Shifts
 Train Employees
 Quality Assurance Methodologies
 Check Prices On The Menu
 Monitor Customer Service
 Maintain Customer Service
 Apply Foreign Languages In Hospitality
 Assist Clients With Special Needs
 Maximise Sales Revenues
 Manage Stock Rotation
 Coach Employees
 Measure Customer Feedback
 Inspect Table Settings
 Plan Menus
 Manage Health And Safety Standards
 Identify Customer'S Needs
 Brief Staff On Daily Menu
 Ensure Tableware Is Ready For Use
 Check Dining Room Cleanliness
 Monitor Billing Procedures

Optional Skills

 Monitor Stock Level

 Process Reservations
 Educate Customers On Coffee Varieties
 Sparkling Wines
 Ensure Regular Maintenance Of Kitchen Equipment
 Educate Customers On Tea Varieties
 Handle Surveillance Equipment

Alternative Names

 Head Waiter
 Table Service Manager
 Waiter Service Manager
 Chief Waitress
 Head Waitress
 Chief Waiter
 Front Of House Manager

ISCO Unit Group 5132 Bartenders

Definition
Bartenders: Bartenders prepare, mix and serve alcoholic and non-alcoholic drinks
directly to customers over a bar or counter, or through waiters.
Tasks include -
(a) taking beverage orders from serving staff or directly from patrons;
(b) preparing and serving alcoholic and non-alcoholic drinks at a bar;
(c) washing used glassware, cleaning and maintaining bar service areas, tea- and
coffee-making areas and equipment such as espresso machines;
(d) collecting payment for sales, operating cash registers and balancing cash
receipts;
(e) tapping kegs and attaching supply lines;
(f) assisting in keeping the bar properly stocked and arranging bottles and glasses;
(g) checking identification of customers to verify age requirements for purchase of
alcohol;
(h) taking steps to limit problems related to excessive drinking, such as persuading
customers to stop drinking, declining further service or ordering transportation;
(i) mixing ingredients to prepare cocktails and other drinks;
(j) serving snacks or other food items to customers at the bar.
Examples of the occupations classified here:
- Bartender
Some related occupations classified elsewhere:
- Café manager- 1412
- Restaurant manager- 1412
- Waiter- 5131

Notes
Operators of small cafés, restaurants and bars for whom the management and
supervision of staff is not a significant component of the work are classified in Unit
Groups 5120: Cooks, 5131: Waiters or 5132: Bartenders, depending on the main
tasks performed.
 ISCO Occupation Group 5132.1 Bartender

Definition
Bartender: Bartenders serve alcoholic or non-alcoholic drinks as requested by
clients in a hospitality service bar outlet.

Essential Skills

 Enforce Alcohol Drinking Laws

 Comply With Food Safety And Hygiene
 Identify Customer'S Needs
 Serve Beers
 Handover The Service Area
 Execute Opening And Closing Procedures
 Upsell Products
 Present Drinks Menu
 Take Payments For Bills
 Handle Bar Equipment
 Maintain Bar Cleanliness
 Maintain Customer Service
 Clear The Bar At Closing Time
 Process Payments
 Handle Glassware
 Stock The Bar
 Detect Drug Abuse
 Serve Beverages
 Set Up Bar Area
 Display Spirits
 Take Food And Beverage Orders From Customers
 Prepare Hot Drinks

Optional Skills

 Prepare Mixed Beverages

 Apply Foreign Languages In Hospitality
 Educate Customers On Coffee Varieties
 Serve Wines
 Change Kegs
 Prepare Fruit Ingredients For Use In Beverages
 Handle Gas Cylinders
 Assemble Cocktail Garnishes
 Clean Beer Pipes
 Prepare Garnish For Drinks
 Devise Special Promotions
 Compile Drinks Menu
 Educate Customers On Tea Varieties
 Create Decorative Food Displays
 Compile Drinks Price Lists
 Sparkling Wines
 Local Area Tourism Industry

Alternative Names

 Barman
 Bar Keeper
 Bar Woman
 Bar Staff

ISCO Specialization 5132.1.1 Barista

Definition
Barista: Baristas prepare specialised types of coffee using professional equipment
in a hospitality/coffee shop/bar unit.

Essential Skills

 Work In A Hospitality Team

 Educate Customers On Tea Varieties
 Handle Customer Complaints
 Maintain Relationship With Customers
 Present Decorative Drink Displays
 Take Food And Beverage Orders From Customers
 Check Deliveries On Receipt
 Prepare Hot Drinks
 Maintain Customer Service
 Greet Guests
 Prepare Specialised Coffee
 Comply With Food Safety And Hygiene
 Maintain Equipment For Non-Alcoholic Drinks
 Educate Customers On Coffee Varieties
 Set Up The Coffee Area
 Handover The Service Area
 Upsell Products
 Work According To Recipe
 Maximise Sales Revenues
 Execute Opening And Closing Procedures

Optional Skills
 Ensure Regular Maintenance Of Kitchen Equipment
 Apply Foreign Languages In Hospitality

Alternative Names

 Specialised Coffee Bartender

 Coffee Maker
 Coffee Bartender
 Specialised Bartender

ISCO Specialization 5132.1.2 Cocktail Bartender

Definition
Cocktail Bartender: Cocktail bartenders perform expert mixing of alcoholic and non-
alcoholic cocktails.

Essential Skills

 Handover The Service Area

 Take Payments For Bills
 Work According To Recipe
 Process Payments
 Prepare Fruit Ingredients For Use In Beverages
 Comply With Food Safety And Hygiene
 Enforce Alcohol Drinking Laws
 Create New Recipes
 Assemble Cocktail Garnishes
 Upsell Products
 Extract Juices
 Handle Glassware
 Maintain Bar Cleanliness
 Identify Customer'S Needs
 Clear The Bar At Closing Time
 Prepare Mixed Beverages
 Present Decorative Drink Displays
 Think Creatively About Food And Beverages
 Execute Opening And Closing Procedures
 Display Spirits
 Operate Dishwashing Machine
 Assist Customers
 Set Up Bar Area
 Present Drinks Menu
 Maintain Customer Service
 Handle Bar Equipment
 Stock The Bar
 Serve Beverages

Optional Skills

 Devise Special Promotions

 Compile Drinks Price Lists
 Compile Drinks Menu
 Take Food And Beverage Orders From Customers
 Handle Gas Cylinders
 Sparkling Wines
 Create Decorative Food Displays

Alternative Names

 Mixology Bartender
 Mixologist
 Mixology Waiter
 Flair Bartender