Dear Sirs,

We regret to inform you that we are temporarily unable to deliver your order
No. 85/14 due to the stevedores strike at the port of shipment. We shipped the
goods within the agreed time frame, and we were informed that it was in a
warehouse in Manchester, but loading on the ship was postponed until the end
of the strike. We apologize for the delay that occurred circumstances beyond
our control.

We will do our utmost to ship your order as soon as possible.

Yours faithfully,

Dear Sirs,

Thank you for the order No. TS/58-41 which we received today.

To our regret, we cannot offer you a trade discount of 25%. We usually provide
customers with a 15% discount regardless of the size of order, as we have a high
turnover and a low profit margin.

If we meet your request, it will lead to a decline in our profits. In this regard, we
must decline your order.

Yours faithfully,