Writing 2 - Comparative Chart
COMPANY STRATEGIES TO KEEP AND
GET CLIENTS
AT & T 1- Customer interaction
2- Measuring customer
satisfaction
3-Improvin and Managing
Customer Experienc
CLARO 1- data packages for smartphone
2- home replacement service
3. packages and international
long distance rates
MY OPINION
It is a company that
seeks to retain and
satisfy customers,
offering innovative
products and services
and to improve personal
experience with clients.
It is a company with a
broad portfolio of
mobile and domestic
services, but does not
offer the channel service
for personalized
attention to the
questions and claims of
customers, only a line of
customer service * 611
that is very congested.