Bathroom Accessories Training1643285352770

EDUCATION PROGR AM
MARCH 2021
Bathroom Accessories
Kartners Bath Wine Table Towel Rail in

Matte Black | Circo Tissue Holder in Matte
Black | Oslo Single Shower Door Handle in
Matte Black
©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION
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2021 C O R P O R AT E PHOTO CREDITS
SPONSORS This manual is possible thanks to the generous
support of the following DPHA members:
GOLD
S I LV E R
Special thanksbest-selling
The world’s to the DPHA Professional
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Development Committee for the input, critical
review and constructive suggestions on this manual.
© 2021 by the Decorative Plumbing & Hardware Association. This document

may not be reproduced in whole or in part by any means, nor may it be
quoted in whole or in part, except for the purposes of scholarly research
or book review, without the express consent of the Decorative Plumbing
& Hardware Association.
2 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

Introduction
The Decorative Plumbing & Hardware Association Luxury buyers connect emotionally with products and
(DPHA) Education Program is a series of topic specific that’s the reason they will pay substantially more for a
education manuals developed to improve the skill towel bar, towel warmer, toilet paper holder, makeup
sets and capabilities of showroom sales professionals, mirror or other products displayed in a showroom that
manufacturer representatives, manufacturer customer are readily available at a home center or online for
service representatives and others involved in the dec- considerably less.
orative plumbing and hardware industry. The manuals
serve as both a training resource for those new to the This chapter addresses the board topic of bathroom
industry and as a refresher for experienced professionals accessories. Specific concepts, materials, application
with a particular product or suite of products to learn processes and terminology used in the industry for
baseline product information, operating requirements, bathroom accessories are presented in an easy-to-
terminology, new technologies, development and style understand format. Included are suggested questions
trends, proven sales strategies and common problem that sales professionals need to ask customers to help
solutions and avoidance. obtain a better understanding of buyers’ needs and
preferences and to earn buyers’ trust. The concepts,
Each manual provides content for DPH professionals to products and technologies discussed may change over
confidently explain the technical, functional, aesthetic time. Do not rely on this publication as an exclusive
and emotional benefits of owning and using premium source. Obtain specific guidance from professionals
and luxury decorative plumbing and architectural and in your showroom or from manufacturers and their
door hardware. Selling premium and luxury products representatives who are familiar with the most current
easily and successfully requires DPH professionals to offerings and technical specifications and capabilities.
understand that the primary motivation behind those
purchases are not necessarily features and benefits, Do not rush through the material. This is not a speed
but rather how those the products make clients feel. contest. Each area should be carefully studied before
It’s the same reasoning why a consumer would opt for moving on to the next section. Read this manual in a
a Ferrari instead of a Kia. Both are cars that meet a place and at a time where distractions will be minimal.
transportation need. Few Ferrari owners have regular Feel free to contact manufacturers and manufacturer
opportunities to experience the car’s speed and power, representatives to obtain additional guidance. DPHA
especially if they live in a crowded urban area. It’s not was created to capitalize on the collective knowledge,
about how fast the car can travel. Instead, purchasing experience and expertise of showrooms, manufacturers
a Ferrari or other luxury items makes a statement and manufacturer representatives. The DPHA Education
about who the buyers are, how those purchases make Program helps make your job easier and more profes-
them feel and how they want to be perceived by others. sionally rewarding.
©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 3

Contents
2 Photo Credits 14 ACCESSORIES FOR THE ACCESSORIES FOR
36
VANITY AREA THE SHOWER
3 INTRODUCTION
Bath and Shower Seats
16 Medicine Cabinets
5 OBJECTIVES
37 Shower Door Handles
18 Mirrors
6 GENERAL OVERVIEW
38 Baskets
19 Lighted Mirrors/
THE EASY BUTTON FOR
7
EASY SALES Medicine Cabinet 39 Niches and Shelves
The Big Picture 20 Smart Mirrors 40 Shower Curtain Rods

21 Makeup and Shaving Mirrors 41 Ventilation Fans
8 Earning Customers’ Trust
24 Towel Storage FREESTANDING ACCESSORIES
42
9 Avoid Missing Opportunities
28 Other Shelves ACCESSORIES THAT WOW
43
11 Determining Project
Requirements 29 Soap/Lotion Dispensers and 44 Towel Warmers
Soap Dishes
– Project Type 47 Radiant Heating
ACCESSORIES FOR THE
30
– Project Size TOILET ALL OF THE REST
51
AVOIDING PROBLEMS
– Project Users Toilet Paper Holders
52 STANDARD TERMINOLOGY
12 Accessory Checklist 33 Toilet Tank Levers
34 Grab Bars
13 Planning for Success

Ginger Hotelier Collection
in Polished Chrome
O B J ECTI V ES
• Describe different accessories available for the bath
• Enhance sales professionals’ knowledge, skill set and customer service capabilities
• Offer guidance to help build lasting customer and client relationships
• Provide suggestions to help customers create a complete look for their bath
• Define appropriate terminology

GE NE RAL OV ERV I EW: BATH ROOM ACCESSORIES
An elegant pair of earrings, just the right shoes or products discussed in this chapter decorative is
a dazzling handbag complete a perfect outfit. The due to the fact that each individual piece does not
value of accessories in wardrobe is well known and stand alone. Rather every piece should be viewed
appreciated. The same holds true for exquisite ac- as the means to the end. The showroom profes-
cessories for the bathroom. Bathroom accessories sional’s role is to help guide customers through
have grown to include a wide range of products the intricacies of selecting accessories. It is a fun
from towel bars to makeup and shaving mirrors, and exciting challenge that provides endless op-
and grab bars to shower door handles. Each prod- portunities to build lasting client relationships and
uct offers the custom- enhance your personal
er the ability to create bottom line. You are
a cohesive aesthetic helping make sure that
in the bathroom and those small details that
enhance the users’ make the huge differ-
daily enjoyment of that ence are addressed.
space. These products
provide showroom cli- This manual is orga-
ents the ability to make nized into spaces with-
a complete, person- in the bath, with the
al and unique design first section providing a
statement. holistic overview of the
sales professional’s
Decorative bath ac- role, offering guidance
cessories featured in to earn customer trust
independent show- and provide a complete
rooms combine the service. Note that many
perfect mix of form accessories are appro-
and function. They Amba Products Jeeves Ladder ASMB
priate for multiple ar-
serve as a personal eas in a bathroom and
valet to warm a towel on a cold winter day or other rooms in the home. Towel hooks, bars or
keep a robe within reach as your client emerg- rings are often placed near a vanity, tub and/
es from the shower or bath. When considering or shower and bidet and/or bidet seat. Similar-
decorative bath accessories, keep in mind that ly grab bars are appropriate for the shower, tub
the small details often make the biggest differ- and water closet areas especially for customers
ences. A matching toilet tank lever or shut off who plan to age in place in their home. To avoid
valve can create tremendous value because of repetition, we will describe in detail the function-
their ability to complement other fixtures and al, technical and aesthetic features of a particular
components in the bath. product when it is introduced and reference only
by name in other areas of the bath where that
It is not that a toilet tank lever is decorative by
product is often specified.
itself. What makes tank levers and many of the

The Easy Button
for Easy Sales
T H E B I G PI CTU R E
Accessories are easy to sell. Too often they are over- to responses will quickly establish a sales profession-
looked. Everyone needs a place for toilet paper and al’s relationship as a trusted advisor. When it comes to
a convenient location to hang a towel. Whether it’s a accessories, price should not be a factor. Trading Up
remodel or new construction project, most customers author Michael Silverstein explained at a DPHA Annual
expect that everything they purchase from the show- Conference that if you emotionally engage consumers,
room will be coordinated. Customers purchase from they will spend three times the amount on products
independent showrooms because of the experience than they originally budgeted. The discussion of prod-
and expertise of the staff. Customers do not always ucts should never focus on cost. Instead, recommend
know what they want and need. They may not know accessories that will differentiate your customer’s
the difference between a single post or double post bathroom, make it more enjoyable to use and provide
toilet roll holder or the benefits of a tri-view medicine the finishing touches for a unique and complete look.
cabinet. This is where your knowledge as a showroom
professional is needed. You create value by directing Accessory styles, materials and options are as varied
your customers to the products that best suit their as your clientele. Whether accessories are mounted
needs, preferences and budgets. or freestanding, they are available in many styles, in a
wide range of price points and are manufactured from
By asking the right questions, as opposed to immedi- a variety of materials that include porcelain, crystal,
ately directing consumers to products, sales profes- acrylic, wood, stone, brass, stainless steel and other
sionals will understand both the customer’s concerns metals to name a few.
and wants. Asking questions and attentively listening

?
E A R NI N G CU STO MERS’ TRUST
Questions that Build Trusting Relationships
ACCESSORIES: Which baths

and rooms require accesso- STYLE: What is the style
ries: Master, Powder Room, of the home and the
Guest Bathroom, Children’s other fixtures selected
Bathroom, Kitchen, Laundry for the bath?
Room, Bedrooms, Other?
SIZE: How big is the bath? TOWEL HARDWARE: Does

Size may influence the type the owner or interior
of accessories recommend- designer prefer towel bars,
ed. How much wall space towel rings or hooks? This
is available for towel bars, is a very personal issue
hooks or rings, and is it that and most customers have
space within arms’ reach very strong opinions on
from the water source? what they want.
USERS: Who will use the

TYPE OF PROJECT:
bath and what are their
Is this a renovation,
preferences. Do they
replacement or new
shower more than they
construction project?
take baths?
DESIGN PLAN: Is there SHELF: If the bath has

a design or plan? Does a bidet or bidet seat,
the customer know the you need to suggest a
dimensions of walls, shelf to hold soap or
countertops, doors, etc? soap dishes or towels,
a towel bar or ring.

Selling accessories does not differ materially from you need to temper preconceived notions about a cus-
the sale of other decorative plumbing and hardware tomer’s budget, wants and needs or inherent biases
products. Certain baseline knowledge and information that a product is too expensive for the benefit that it
is required. This information is obtained by asking the delivers. From your perspective, a $500 towel bar may
right questions. Is the customer replacing an existing not be worth it. Remember, however, that luxury con-
fixture or accessory? If so, can the customer provide sumers pay premiums for products for the emotional
the names, styles, dimensions or pictures of existing feelings that they deliver and the statement that those
components in order for you to recommend a suite of products make to their sense of style and lifestyle.
accessories that match perfectly? Is the project new
construction or a substantial renovation? Ask if there Also observe body language, mannerisms and facial
is a design or plan. Determine if the customer has the expressions. This will help you determine if you are
dimensions of the room or components necessary for on the right track. The goal is to put the customer at
proper accessory selection. Reassure your customer ease and relieve the anxiety that they may feel. Easing
that you are an extension of the entire team and that anxiety can be accomplished by demonstrating your
you will work closely with their architect, designer and expertise and providing assurances that your superior
installer to help assure a successful project. knowledge will help clients select the best products
for their project.
The first step in creating a trust-based relationship is
to take an interest in the customer. You need to really To help further establish trust and to demonstrate
listen to what they are saying in regard to their wants your expertise, start with general questions related
and needs for their space. As the sales professional, to the project and their goals.
AVO I D MI SS I N G OPPORTUNITIES
Accessories to Specify at the Beginning of a Project
Toilet roll holders to

Lighting and/or lit
help assure that the
Towel hooks, cabinets to help
installer accounts
bars and assure there is ad-
for their location before
rings equate wiring and
tile or other types of expensive
electrical outlets
wall covering is installed
As many accessories
Makeup/Shaving that are needed to
Mirrors, especially Wall mounted make a complete
if they are to be wall towel warmers look, helping to
or deck mounted assure they are
not forgotten.
Grab bars to help

Medicine/
assure that the in-
mirrored Heated floors
staller appropriately
cabinets
blocks the wall

Brizo® Litze® Bath Collection
in Polished Chrome
Too often, accessories are an afterthought. Customers inevitably occur in trying to mount holders on walls
get tired spending four- or five-hours selecting faucets, with expensive tile or wallpaper after construction
sinks, vanities, shower systems and toilets they want is completed. In addition, specify a grab bar up front
for their bath. When it’s time to talk accessories, many for every project. The perception of grab bars has
customers say they will come back at another time to changed. For a long time, most people thought grab
select them. bars are something only used in hospital or for ADA
bathrooms. Now they are much more acceptable to
Because accessories generally are the last things the general populous if they are presented properly.
installed in the bath, they are often the first things left With an increasing number of homeowners wanting
off the order. That is why even in multi-million-dollar to age in place, providing safety and design has never
homes, there may not be a place to hang a towel or been more important.
a holder for toilet paper. It is very important that the
showroom salesperson asks about the accessories Additionally, specifying grab bars at the start of a
package with every customer and that’s why we have project allows contractors to block out the wall for
included in this manual an accessory checklist to help proper mounting, thereby avoiding potential problems
ensure nothing is missed. later. Even if the customer elects to pass on a grab
bar, suggest that the contractor block out the wall in
When basic accessories such as towel hooks and case a grab bar is needed at some point in the future.
toilet roll holders are left off orders, the customer Doing so spotlights the sales professional’s concern
may then head to a cash and carry shop, or even the for the client and their expertise.
Internet, instead of a showroom to complete their job.
Showrooms then miss a wonderful opportunity to Lighting and mirrors also are often overlooked. Mirrors,
capitalize on high margin purchases and the potential like many of the other accessories, offer favorable margins
for repeat business. This can and should be avoided. and should not be ignored for several reasons. Mirrors
manufactured by companies that specialize in products
To avoid missing opportunities and disappointing for the bathroom are designed for moist environments.
customers, always include a few accessory items in When you don’t sell mirrors or lighting as part of the
the initial specification. Every bathroom needs a toilet complete package, customers may go to furniture stores,
paper holder. By specifying the type of holder in the online or other venues that are not bath related.
initial specification, customers avoid problems that

D E T E RMI N I N G PR OJECT REQUIREM ENTS
PROJECT TYPE the functionality needed without taking up a lot of
Similar to the successful sale of other decorative space. Floor-mounted or freestanding accessories may
plumbing and hardware components and fixtures, one be more appropriate for baths that have limited wall
of the first questions sales professionals need to ask space. It is not sufficient to simply ask about the physical
is the type of project. If the customer is building a new dimensions of a bath. You need to also request a sche-
home, you will have a virtual blank canvas in which to matic that shows the location of vanities, tubs, water
work. Options become more limited if the customer is closets, windows, showers and other components and
looking to upgrade what already exists. In many cases, fixtures in the bath.
it may be necessary to obtain actual dimensions of
Size may not be an issue for a new master bath. Master
the components in the bath that the customer wants
baths continue to grow in both size and importance in
to replace, product names and model numbers, etc.
the home. The bath, and the master bath in particu-
A renovation will provide more options, but also can
lar, have become personal havens that allow family
be limiting due to the existing location of vent lines
members to relieve the stress of the day, enjoy quiet
and other behind-the-wall and underneath-the-floor
moments to themselves and create an in-home spa ex-
components. Simply raising questions about the type
perience. The bath has become the place where home-
of project and the information you need to help your
owners can have their own time, in their own space.
customer succeed will cast you in a positive light
This changing dynamic has been magnified during the
and help to reassure customers that they have come
COVID-19 pandemic that left a majority of showroom
to the right place for their decorative plumbing and
customers working from home. The role of the bath and
hardware needs.
the type of products that are available in the market-
PROJECT SIZE place have changed forever.
Size and the amount of available wall space for acces- PROJECT USERS
sories are important, because they can affect the type
Family members come in all shapes and sizes.
and number of accessories in a bath. It may be appro-
Accessories should be positioned and installed to
priate to recommend mirrored cabinets to increase
meet the needs of their users. Advise your clients that
storage space, especially smaller room spaces and
you are in a position to provide guidance to installers
bathrooms, enabling showroom professionals to work
to help assure that towel bars, towel/garment hooks,
with clients and their designers to achieve the desired
towel rings, shelves and mirrors are installed at the
look. Additionally, decorative wall mirrors help to
height that is right for your customers and their family
reflect and enhance room lighting. Mirrors are smart,
members. Showroom professionals need to specify
practical and can meet almost any budget.
the correct fasteners to use to install accessories
Smaller baths may also be best served by recommending on surfaces ranging from ceramic and mosaic tile to
double towel bars, rings or hooks because they provide marble, granite, glass, slate or other materials used
in the bathroom.

ACCESSORY CH ECKLIST
ACCESSORY QTY NEEDED FINISH/STYLE
Accessories for the Vanity Area
Medicine Cabinets
Mirrors
Makeup/Shaving Mirrors
Television Mirrors
Smart Mirrors
Soap Dishes
Soap Dispensers
Lotion Dispensers
BATHROOM Tumbler Holder
Toothbrush Holder
Master
Tissue Box Holder
Glass Shelves
Powder
Towel Bars
Guest Towel Rings
Towel Hooks
Child’s Towel Shelves
Light Fixtures
Other Accessories for the Toilet Area
Toilet Paper Holders
Toilet Brushes and Holders
Grab Bars
Magazine Rack
Light Fixture
Ventilation Fan
Toilet Tank Levers
Waste Baskets
Toilet and Bidet Supply Kits
Towel Bars
Towel Rings
Towel Hooks
Towel Shelf
Accessories for the Shower Area
Shower Door Handle
Shower Shelves/Niche
Shower Baskets
Soap Holders
Soap Dispensers
Grab Bars
Shower Seats/Bench
Shower Curtain Rods
Towel Bars
Towel Rings
Towel Hooks
Light Fixtures
Ventilation Fan
Accessories for the Tub Area
Freestanding Towel Bar
Towel Rings
Towel Bars
Towel Hooks
Grab Bar
Accessories that Wow
Towel Warmers
Radiant Heating

Robern PL PORTRAY Medicine Cabinets KEUCO Edition 400 Vanity, Accessories and Mirror Cabinet
with Vesper Lighting
P LA N N I N G FOR S U CCESS
Knowledgeable and experienced showroom professionals create value by understanding customer goals and
obtaining the information necessary to help ensure that the products consumers select meet their needs, desires
and budgets. Showroom professionals differentiate themselves from other salespersons whose capabilities are
limited to taking orders by demonstrating and creating value.
Factors to discuss with your client that influence accessory selection:
• Number, type, length, and finish of towel bars needed • Climactic conditions
• Type of toilet paper holder preferred • Type and location of waste pipes and supply lines
• Finishes needed to provide a coordinated look • Type, style and finishes of other fixtures and furnishings
• Location of towel bars, towel/garment hooks, • Where are the tub, shower, vanity and other fixtures
shelves and other accessories that are mounted and components in the bath located?
on walls and other surface materials
• Does it make sense to place a towel bar on the oppo-
• Type of mirror/cabinet(s) wanted/needed site wall from the shower or specifying a freestanding
towel bar by the tub or shower so that the customer
• Type of surface material where accessories are has a towel where it is needed, or even a hook nearby
to be mounted to hang a robe or towel closer to the tub or shower?
• Proper fastening requirements to mount accessories

Accessories for
the Vanity Area
COMMON ACCESSORIES FOUND
ON VANITIES OR IN THE VANITY
AREA INCLUDE:
Medicine/Mirrored Cabinets
Mirrors
Lighted Mirrors/Cabinets
Mirrors
Smart Mirrors/Cabinets
Television Mirrors
Sconce
and other types of lights
(Refer to the DPHA Education
Manual Bathroom Lighting)
Makeup/Shaving Mirrors
Towel Bars
Towel Rings Lighted Cabinet
Towel Hooks
Towel Shelves
Soap Dishes
Lotion
Dispensers, Soap Dispensers,
Tumbler Holders, Toothbrush Holders
and Tissue Box Holders
Smart Mirror/Cabinet

Television Mirror Sconce
Makeup/Shaving Mirror Towel Bar
Towel Shelf
Towel/Robe Hook
Soap Dish Soap/Lotion Dispenser

Robern M Series Recessed Medicine Cabinet KEUCO Royal Modular 2.0 Surface Mounted Cabinet
with Electric+ Upgrade
MEDICINE CABINETS
Most bathrooms will either have a mirror or a medicine eled, medicine cabinets are available in framed options
cabinet. This decision is based on the customer’s stor- that match or coordinate with a bathroom’s plumbing
age needs, size of the bath, design and lifestyle pref- finishes. Framed medicine cabinets are available in fin-
erences. Cabinets offered in decorative plumbing and ishes such as chrome, polished nickel, brushed nickel,
hardware showrooms are distinguished by both their matte black, matte gold and brushed bronze.
functional superiority and innovative design. Cabinets
are made of wood, metal, polyurethane, polymers, alu- Shelving in a medicine cabinet may be adjustable or
minum, stainless steel or just about any other material. nonadjustable. They can come with single, double or
They are differentiated by their shape, size and mirror triple doors. The door can be hinged left or right, or up
design. They can be framed, frameless, arched, square or down. The glass can slide left or right or can func-
or multi-sided. They can use beveled or non-beveled tion similar to a sliding shower door. The cabinet can
glass. Shelving inside of the cabinet may be made from be completely or partially covered by the mirror. The
glass, plastic or metal. Outside of polished and bev- storage space can be functional or highly decorative.
CABINETS COME WITH OPTIONS THAT INCLUDE:
• Built-in electric outlets • Locked spaces to store • USB charging ports

• Defogging, some with a medicines, and prevent • Night lights, some with timers
possible injuries to children
timer function • Magnetic strips for small metal
• Removable, pull out and/or • One, two, three or four doors tools such as tweezers and
adjustable shelves • Bluetooth speakers nail scissors
• Mirrors on the exterior and • Integrated LED lighting • Removable storage caddies to
interior of the cabinet • Magnifying mirrors that hold toothbrushes, makeup and
• Internal and external lighting attach to inside of the door hairbrushes, among other items

The selection of a cabinet or cabinets requires a depth of a cabinet is four inches. Cabinets may also
delicate balance between form and function. The be available in six and eight-inch depths. The depth
function may be dictated by location. Cabinets can of a cabinet is often influenced by storage needs and
be surface mounted, recessed into the wall, or even capabilities. A four-inch cabinet cannot hold a standard
semi-recessed. In most instances, the preferred sized roll of toilet paper. A six-inch deep cabinet whether,
mounting option is recessed. However, recessing it is recessed, semi-recessed or surface-mounted, can
a cabinet in a wall may not always be feasible. serve as a storage facility for toilet paper. If space can
accommodate an eight-inch-deep cabinet, custom-
If a cabinet is to be located in front of a load-bearing ers can use the space to hold hand towels and wash
wall, there may not be sufficient depth to accommo- clothes and even some hair dryers. When discussing
date the size. In some jurisdictions, building codes cabinet options with customers, depth is an important
bar cabinets from being recessed in an exterior wall. consideration.
Bylaws of condominiums/co-ops may not all permit
an owner to recess a cabinet into a common area The width of the cabinet also needs to be addressed
wall. It may not be practical to recess a cabinet in a from both function and aesthetic points of view.
poured concrete or plaster wall because of the cost Cabinets are available in widths ranging from 12 to
and difficulty of carving out the space. 60 inches and heights ranging from 20” up to 72” for a
full-length mirror. If a customer is simply replacing an
Sales professionals need to determine the intended existing cabinet, the issue of width, depth and height
location of the cabinet and if there maybe restrictions should not pose a problem. However, if a customer
that would prevent a customer from recessing a cabi- wants to add a deeper or wider cabinet to an existing
net. In some cases, however, customers may want the space, then there could be obstacles that have to be
look of a surface mounted cabinet. If customers elect to addressed. Most walls h ave studs that are 16 inches
surface mount a cabinet, recognize that the entire body on center. When you look at cabinet dimensions, you
of the cabinet is exposed. If the edge is not concealed, need to look at both the overall width and the rough
the customer may want to cover the sides with mirrors in dimensions. The width of a cabinet refers to the
or wood panels. These side kits generally need to be width of the glass while the rough-in dimension refers
ordered separately. to the width of the box. The width of the box specifies
the size of the hole that needs to be cut into the wall
In addition to the aesthetic differences, most cus-
to accommodate the cabinet when using a recessed or
tomers prefer the space saving advantages afforded
semi-recessed installation.
by recessing cabinets into walls. The most common
LET’S LOOK AT THIS EXAMPLE: You have a customer with a five-foot vanity who prefers to cover
the length of the vanity with mirrors and storage. Your options include, but are not limited to:
• Selecting three 20-inch cabinets and placing

them side by side (known as ganging) Ganging cabinets offers functional benefits
that customers may find attractive. If you gang
• Selecting a 20-inch cabinet for the left side of
three cabinets, customers will be able to use
the vanity and a 20-inch cabinet for the right
the mirrors on the inside and outside of the
side of the vanity and choosing a 20-inch mirror
cabinets to see both the front and the back of
for the center
their heads at the same time. This is known
• Selecting a 20-inch cabinet for the center of the as a tri-view. A cabinet with two doors and an
space and choosing two frosted glass mirrors inside mirror offers a bi-view. Not all cabinets
for the left- and right- hand side of the vanity can be ganged together, so make sure you check
the manufacturer specifications and order any
• Selecting two or three ganged cabinets with ganging kits that may be necessary.
lights between them

Sterlingham Custom Ceiling Mounted Mirrors Ginger Hotelier Frameless Mirror
MIRRORS
Mirrors are among the most flexible and adaptable Decorative mirrors in the bath generally offer truer
accessories offered for the bath in decorative plumbing color rendition and consistent radius that limits
and hardware showrooms. Placing mirrors on a wall distortion and provides a truer reflection and refraction
can add depth and dimensions to a room and are of images. They also have longer warranties than
particularly well suited to smaller spaces. Decorative lower cost alternatives.
mirrors also serve to complement room lighting. The
mirrors sold in decorative plumbing and hardware Also, available are tilting mechanisms or tilting
showrooms are distinguished by the thickness, coating mirrors that allow the mirrors to tilt downward.
and quality of the glass, design characteristics and This is ideal for tall/short user combinations or for
unique and innovative framing offered in an almost end- standing/sitting scenarios. The tilting option can
less variety of options that range from metals to exotic allow the mirror to meet ADA requirements.
woods. They can be framed or frameless. They come in
an almost limitless spectrum of sizes and shapes. They
can be lit or unlit. THE MOST COMMON TYPES
OF MIRRORS SOLD IN
Glass thickness will vary by manufacturer. Generally, SHOWROOMS ARE:
the thinner the glass, the lower the cost. Bear in mind
however that certain designs mandate thinner glass to Single-sided
control the weight. The glass used in decorative mirrors
is finished by polishing or beveling the edge. Double-sided
The thickness of the bevel influences the thickness of the Lit

glass. Bevels range from roughly a quarter of an inch to
Freestanding
one inch. Similar to makeup and shaving mirrors, one
of the distinguishing elements in the manufacturing of Wall mounted
decorative mirrors is the silvering process that prevents
the mirror from rusting, tarnishing or streaking.

Robern Uplift Tech Medicine Cabinet KEUCO Royal Lumos Mirror Cabinet Robern Vitality Lighted Mirror
with Electric+ Upgrade
LIGHTED MIRRORS/MEDICINE CABINETS

According to Houzz.com, three out of four homeowners code requirements for lighted mirrors and medicine
(77%) install new mirrors during a master bathroom cabinets, so ensure you are selling something that is
renovation, and most opt for lit models. code compliant in the state it is being installed in.
Lighted mirrors are available in a variety of sizes and Lighted medicine cabinets are also available! Several
shapes. You will find several different light patterns manufacturers now offer task lighting that is integrat-
including edge (outer columns), perimeter (outer rect- ed within the medicine cabinet door front. Lighting is
angle), inset (inner rectangle), and columns (inner col- generally dimmable and sometimes can be tunable so
umns). Mirrors can also be backlit casting a decorative that the user can adjust the light temperature (Kelvin
glow on the wall that can also be used as a nightlight. temperature) according to their styling needs. Light
Additional technology, such as a defogger and audio, can temperatures can range from 2700 (warmer) to 4000
be found on many lighted mirrors. Several states have (whiter) to 5600 (cooler).
Kelvin Temperature Scale

Smart Mirror with TV Built In Robern AiO Medicine Cabinet
SMART MIRRORS/MEDICINE CABINETS

There are different types of smart mirrors and cabinets of the person looking into them. These mirrors examine
sold in decorative plumbing and hardware show- a person’s face, look at fatty tissue, facial expressions
rooms. A common feature of almost all smart mirrors and how flushed or pale a person’s skin is. Facial rec-
is the ability to control lighting levels. This means your ognition software in smart mirrors can identify signs of
customers will be able to accurately illuminate exactly stress or anxiety. Gas sensors serve as breathalyzers
what they want to see providing more clarity for putting to determine how much someone may drink or smoke.
on makeup, inserting contact lenses, brushing teeth and Mirror scanners that analyze face shapes can identify
preparing for the day. weight gain or loss and multispectral cameras in smart
mirrors read heart rates or hemoglobin levels. The sen-
There are other smart mirrors with 3D scanners, multi- sors in smart mirrors can tell homeowners how healthy
spectral cameras and gas sensors to assess the health they are and offer guidance to improve health.
Mirrors and medicine cabinets are available with

OTHER COMMON SMART televisions built into them as well. There are distinct
MIRROR FEATURES INCLUDE: technology differences between manufacturers of
• Varying lighting levels ranging from cool television mirrors, and the more important distinctions
light to warm light are the customization of the mirrors offered (breadth of
line) and the clarity of the mirror’s reflection. Many cus-
• Defoggers; some with timers tomers are opting for smart mirrors that have the ability
• Memory functions that allow showroom to broadcast TV by connecting them to personal digital
customers to specify lighting levels for assistants and other smart devices such as security
individual users cameras and door bells.
• Bluetooth and WiFi connectivity to personal Each manufacturer provides detailed descriptions of the
digital assistants that can play music, display technology differences of their products. Work with the
temperature, offer news updates and provide manufacturers and their reps to help explain the tech-
other functions that a digital assistant provides. nology to customers. Television and smart mirrors can
be surface mounted or recessed and come in a variety of
• Motion activated night lights
different dimensions ranging from 26 to 60 inches wide.
• Voice activation When you turn the TV off, the mirror hides the television
display. This is a concept that works well not only for the
• Touchscreen activation
bathroom, but can be applicable to other rooms in the
• Ability to watch TV home such as the living room, kitchen or bedroom.

KEUCO iLook_move Cosmetic Mirror Robern Freestanding Magnification Mirror
MAKEUP AND SHAVING MIRRORS

The easiest and most effective way to sell vanity-top
or wall-mounted makeup and shaving mirrors is to MIRROR DIFFERENTIATORS
mention them to clients and customers. If you ask cus-
tomers, “Where would you prefer to place your makeup Mirrors sold in decorative plumbing and
and shaving mirror in the bath?” they may give you a hardware showrooms are differentiated by:
puzzled look. When they do, you can demonstrate your
• quality of materials used
expertise while at the same time helping to reinforce
the relationship. Explain both the functional and • design
decorative qualities of mirrors, including ensuring the
• assembly
right look for a night on the town or helping to expedite
preparing for a day at the office. Clients deserve and • magnification levels
want to look their best and decorative makeup
• finish options
and shaving mirrors help to achieve those goals.
• length of warranty
THE DECORATIVE DIFFERENCE
Makeup and shaving mirrors sold in decorative plumb-
ing and hardware showrooms are differentiated by the Higher quality mirrors are distinguished by the thick-
quality of materials used, design, assembly, magnifica- ness of the glass. Most high-quality mirrors featured
tion levels, finish options and length of warranty. They in showrooms will have glass that is 50% thicker than
magnify by curving the reflector with a consistent ra- lower-priced models.
dius. If the radius is not consistent, then the reflection
becomes distorted (think funhouse mirrors). The three Polished steel reflectors are not common because they
most common materials used to make reflectors are are extremely difficult to make, adding to the cost of a
glass, polished steel and acrylic. mirror. Most polished steel mirrors are used in places
where the mirror must be unbreakable (e.g., prisons
Glass reflectors are either optically ground or and mental hospitals).
slumped into a mold. They can also be heated into a
mold and then machine pressed. Once the glass is Acrylic is molded from clear plastic and then coated
shaped, it is then polished and coated with aluminum with silvering. These mirrors will not fog, but they can
(known as silvering). Better quality mirrors also have scratch easily.
a corrosion resistant coating to protect the silvering.

Robern PL PORTRAY Full
Length Medicine Cabinet with
Storage + Electric Upgrade
MAGNIFICATION LEVELS Higher quality mirrors can be much heavier than their
There are many different magnification levels. Most lower priced counterparts because they have thicker,
manufacturers offer 3x or 5x magnification lev- stronger materials. Higher quality mirrors also use sil-
els. Higher quality manufacturers are able to offer ver solder to attach components as opposed to lead/tin
custom-made mirrors with magnification levels from plumbing solder used in the lower priced counterparts.
zero up to 10x. The level of magnification will depend
Mirrors should be UL approved for damp locations be-
upon the application and the customer’s usage require-
cause they will be in a moist environment. Comparable
ments. Age and eyesight are key factors in this deci-
approvals in Canada include C.S.A. or C.U.L.
sion. If the mirror will be used for personal grooming
like removing facial hair or inserting contact lenses, Most high-quality mirrors offer five-year or even lifetime
a higher magnification may be necessary. If there are warranties against mechanical defects in workmanship
multiple reasons to use the mirror, like shaving, cos- and materials. If the glass breaks on a high-quality
metic applications, teeth cleaning, etc, a two-sided or mirror, the customer only needs to replace that broken
reversible mirror may be more appropriate. glass – not the whole mirror. On lower priced models,
the entire mirror will need to be replaced.
HOUSING MATERIALS
Most high-quality mirror housings are made with LIGHTING OPTIONS
brass which can be polished and finished to match Halo lighting styles include a light ring around the
other decorative components and fixtures in the bath. diameter of the mirror, where spotlight styles feature
Lower-quality mirrors are made of mild steel that can a light circle at the bottom of the mirror. Most lighting
corrode in moist environments, regardless of the finish for these mirrors is LED, which uses less than 3 watts
used. Stainless steel is an acceptable alternative to of power that make the mirror virtually maintenance
brass because it does not rust. Other materials used free (the bulb never needs to be changed). There are
to manufacture mirrors are plateable plastic, known also manufacturers that offer color-tuned mirrors that
as ABS plastic, or certain polymers such as Lexan. come in a specific light color.
It used to be that plastic did not compare to brass in

terms of style, quality and look. However, there have
been advancements in ABS plastics that are now as
strong as steel and easily plated. Other factors that
influence a mirror’s quality are the thickness of the
material used in the swing-arms, the type of solder
used, the type of switch and lighting options available.

MOUNTING OPTIONS
Makeup and shaving mirrors can be wall mounted, Freestanding mirrors
vanity mounted or freestanding.
are portable. They are
hand-placed on a vanity.
MOUNTING OPTIONS
INCLUDE:
• Single arm – designed to mount off to
the side and swing out to the customer.
Recommended mounting height is 58 ¾
inches but can vary depending on the
height of the customer.
Wall Mounted
•D
ouble swing arm – designed to be
mounted straight ahead and pulled out
across a distance.
•T
ilt swivel – designed to mount on the
wall in a fixed position and tilt up, down,
left, right,but not extended. Designed to
be mounted straight ahead, not on the
side wall.
•S
cissor arm – designed as an accordi-
on-type extension that pulls out from
the wall. Most scissor arm mirrors are
not lit.
Swing Arm
•S
lider bar – mounted on a slider that is
adjustable in height. This application is
recommended for ADA compliance.
• Vanity Mounted – are affixed directly

to, or mounted through, the countertop.
Some mirrors that bolt through the
countertop can have a swing arm, or
they can telescope to different heights.
Short mirrors are for sitting at a vanity
and tall or telescoping mirrors are for
standing.
Vanity Mounted

Ginger Columnar Collection
in Polished Chrome
TOW E L STO R AGE

The first step in determining the type of towel storage length. Please check with the manufacturer prior to
that a customer may need is to ask about the type of cutting towel bars, as some products are not able to be
towels that the customer will use and how many they trimmed. The best and easiest way to measure center
need to keep out at any given time. Size is important, to center distance is to place a ruler below the screw
e.g., bath sheets vs. towels. Determining where towels holes and measure from the leading edge of the first
are wanted will influence the type of towel storage screw hole to the leading edge of the second screw
selected. It is also important to consider the type, style hole. This is easier than attempting to find the exact
and finish of faucet the customer has or has specified center of each of the holes.
for their bathroom as the accessories should coordi-
nate with their faucet’s style. The most common towel bar sizes are 18, 24 and 30
inches. However, recently smaller towel bar sizes such
Most of the towel bars, rings and hooks in a showroom as 9” and 12” lengths have become more popular and
are manufactured in brass or stainless steel and can be offer the customer a solution for tight spaces where
finished in a variety of options that match or comple- a towel ring may not work. The length of the towel
ment existing or specified components. bars selected depends on the size of the bath and the
location of other components. Ask clients if they prefer
TOWEL BARS bath towels or bath sheets. Bath sheets are wider and
Towel bars found in decorative plumbing and hardware longer requiring wider towel bars that are mounted
showrooms are surface mounted and from 8 to 30-inch higher. How a customer folds their towel should also
lengths mounted center-to-center (also known as C-C). be taken into consideration. A 24” towel bar will gen-
If the center bar is removable, the sizing can often be erally fit two bath towels tri-folded or one bath sheet.
further customized by cutting the bar to a nonstandard A 30” towel bar will fit two bath sheets. Ask the cus-

Ginger Cayden Towel Bar in Polished Chrome Brizo® Litze® Towel Bar in Brilliance® Luxe Gold®
Kartners Bonn Towel Bar in Polished Chrome Sterlingham Double Towel Bar
tomers if they prefer towels close to the shower, tub or them. They are often used next to tubs that are situated
basin. If space does not permit the use of a towel bar, in a location in the bath not near wall space or in smaller
then a ring or hook may be more appropriate. That is spaces where it is impractical to place a bar, ring or hook.
the reason sales professionals need to understand the
layout of the bath and the materials that are on the How do you expand the use of towel bars outside of the
walls, floors and ceilings. bath? Simply relate their functionality and the ability
of the client to use them to achieve a complete look
Towel bars can be mounted in a variety of heights, for the home. They can be installed on the inside of
but most often they are positioned three to four feet closet and cabinet doors. Placing a towel bar in a linen
above the finished floor. The placement also depends closet allows a homeowner to hang hard-to-fold items
upon the size of the users, the layout of the bath and such as sheet sets, tablecloths and oversized bath and
aesthetic considerations to properly interface with beach towels. Towel bars in clothes closets can be
wallpaper, tile or other wall coverings. used to drape recently washed clothes such as jeans,
sweatpants or other items that don’t belong on hooks
Many manufacturers offer double towel bars or bars but may be too bothersome to put on hangers. A towel
with shelves that are often used to hang more than bar on the back of a bedroom door can be used to hang
one towel in a small space. Some manufacturers offer quilts, bedspreads and other similar items. Placing
a single post towel bar to be used next to vanities if towel bars on the back of a child’s room door offers a
there is little space. The bar is mounted on the back convenient place to hang clothes that don’t hang well
wall and comes straight out with no support on the end. on a hook or often find their way to piles on the floor.
A towel bar hung in a master closet can be used to
Freestanding towel bars are available with single, double,
hold scarves, ties and jewelry.
triple or more arms with one or two legs to support

TOWEL RINGS
Towel rings are great alternatives for spaces that can-
not accommodate towel bars. They are often available
in sizes ranging from 4 inches to 8 inches in circumfer-
ence, are surface mounted, and available in a variety of
finish options to match other components in the bath.
Other popular applications for towel rings include near
pedestal bases, counters or bidets to hang hand tow-
els. The larger rings can hold bath towels near tubs or
showers when towel bars are not within arm’s reach.
Rings also come in a variety of shapes that include
Kartners Frankfurt Towel Ring in Polished Chrome
squares, rectangles, circles and ovals. Some rings are
open-ended and can be used to hold towels or toilet
paper. Single post toilet paper holders and hanging
toilet paper holders also can serve as towel rings.
Additionally, some manufactures now offer swinging
towel rings for bathrooms that have limited space.
HOOKS AND RODS

Hooks can be used in tighter areas where it is imprac-
tical to place a ring or a bar. There is almost always a
hook on the back of the bathroom door and often one
placed just outside the shower and in children’s baths Brizo® Virage® Towel Ring in Polished Chrome
because of the ease of effort to hang the towel.
Hooks come in all shapes, sizes, designs and finishes to hood that the hook will work effectively is diminished
coordinate with other plumbing components. There are because the hook will be placed on a 1/8th of an inch
single curved hooks, single post hooks, double, swivel of plywood. In many cases, the hook will pull off the
and ceiling hooks. The size and projection of the hook door under the weight of a towel or robe.
are important, especially if the hooks are placed on a
door, and needs to be accounted for so that the walls The hook can either feature a hook or a simple post.
are not damaged when the door is opened. In addition, There are single, double and even triple hooks and
you need to know the type of door upon which a hook those that are available with a swing hook or drop-
is to be installed. If it is a hollow core door, the likeli- down arm.
Brizo® Litze® Rotating Double Robe Sterlingham Heated Robe Rail Ginger Kubic Triple Robe Hook in
Hooks in Brilliance® Luxe Gold® Flat Black

Some hooks are available with a pull-out extension
rods that retract into the wall when not in use, referred
to as a Pilaster hook or Valet Rod. These are often used
when packing for a trip, selecting the daily wardrobe or
hanging dry cleaning before putting clothes away.
Similar to towel bars, hook applications are not limited Single

to the bath. They help to achieve a coordinated look
for the home when specified for wardrobe areas and
closets to hang clothes, purses, belts, ties, etc. Robe
hooks can also be used in a mudroom, a pool house, or
anywhere where clients want items off the floor. Con-
sider selling robe hooks for the back of a powder room
door so clients’ guests can hang their purse or jacket Double
while using the rest room!
DECORATIVE DIFFERENCES
Design
Finish Options
Triple
Quality of Materials Used
TOWEL SHELVES
Towel shelves, which many customers would have
seen in hotels and other hospitality applications, are
another tool to create great storage solutions. Surface
mounted towel shelves are available in porcelain,
glass, metal or acrylic and are generally 18 to 30
inches in length. They can be installed above the toilet
or at the end of the shower and offer the customer ad-
ditional storage for towels in smaller spaces. They are
Ginger Chelsea Hotel Shelf with Bar in Polished Chrome
equally applicable for use in a pool bath to hold towels,
suits and clothing. Some towel shelves have one or
two towel bars below the shelf for added storage
capabilities. Several towel warmer manufacturers offer
heated towel shelves that add an extra bit of luxury to
the bath when mounted just outside the shower.
Higher quality towel shelves feature heavy duty solid

brass frames and bars that are braised into the frame
to help ensure greater strength. Lesser quality shelves,
bars and rings will be manufactured from aluminum
or may only be available in a limited number of poorly
Kartners Munich Towel Shelf w/ Bar in Polished Chrome plated finishes.

Ginger Dyad Collection in Polished Chrome - Showing Two Uses for Shelves
OTHER SH ELVES
Installing shelves over a console, pedestal sink, bidet,
toilet or anywhere in the bath combines both form and
function by providing storage and making a design
statement. Shelves are generally made from metal or
glass, with the glass used in the shelves sold in deco-
rative showrooms being tempered.
Tempered glass is heat treated and then cooled in

a controlled environment to improve strength. It is
considered safer than regular glass not only for its
strength because it also shatters into small pieces
when broken. Glass shelves have utilitarian purposes.
They can be used to place watches, jewelry and toilet-
ries and similar items. Gallery rail shelves are avail-
able with a pivoting mechanism to facilitate cleaning.
Shelves can stand alone, or they can be incorporated

into combination pieces that feature mirrors, towel
bars and soap dishes. The type and number of shelves
Ginger Hotelier Glass Shelf in Polished Chrome in a bath depend on design, storage requirements and
aesthetics. Shelves with concealed screws make a
better design statement.

Ginger Empire Collection
in Polished Chrome
SOAP/LOTION DISPENSERS, SOAP DISHES AND MORE

The most popular type of soap/lotion dispensers and mount in the soap. The two magnets work to hold the
soap dishes sold in decorative plumbing and hardware soap in place.
showrooms are:
Many freestanding soap holders are made from a
• Wall mounted
metal base and feature a glass, crystal or ceramic
• Magnetic bowl. Freestanding soap/lotion dispensers can come
in designs and finishes to match your faucets.
• Freestanding
Wall mounted soap dishes feature mounting brackets Lotion dispensers, tumbler holders, toothbrush holders
that will match the finish of other plumbing fixtures. and facial tissue boxes may be available to match the
Traditional wall mounted holders come with a removal other components in the bath. In addition to standard
glass bowl for ease of cleaning. types of these accessories, many showrooms carry
uniquely designed and shaped bottles, jars, pitchers
Magnetic soap dishes have a small mounting bracket and other accouterments for the vanity.
underneath the holder. A second magnet is provided to

Accessories for
the Toilet Area
TOILET PAPER HOLDERS COMMON ACCESSORIES SOLD
TO ENHANCE THE LOOK AND
Almost all decorative toilet paper holders come in
FUNCTIONALITY OF THE WATER
a variety of finishes that will coordinate with other
CLOSET AREA INCLUDE:
fixtures and components in the bath.
There are three main types of toilet tissue holders: Toilet Paper holders
• Surface mounted Toilet brush sets

• Recessed
Toilet tank levers
• Freestanding
Grab bars
A surface mounted toilet paper holder is mounted on
the surface of a cabinet or a wall. A recessed toilet Magazine racks
paper holder is installed by cutting a 5 ¼ inch square
into the wall. The paper holder is usually held into place Waste baskets
with a bracket. All holders can come with or without a
Toilet and bidet supply kits
hood. Some showrooms advise customers not to recess
holders if there is expensive tile, wallpaper or fabric on
Light fixtures
the wall because cutting a hole can damage the surface
or cause the paper and fabric to fray or become stained Ventilation fan
during installation. Note that a different bracket is used
to mount a recessed holder into a cabinet than the one Towel bars, hooks, rings or shelves
used to affix a recessed holder into the wall.

KEUCO Edition 400 TP Holder with Shelf Ginger Frame Double Post TP Holder with Cover
Surface mounted holders come in single post, single

post with a swing arm, rollerless or a double post
option. A double post holder features a post on each
side connected by a roller. More and more options
are available with double post options, and a pivoting
arm offers the customer an easier way to replace the
roll. A single post surface mounted holder features
a single arm upon which the paper slides on to. A
single post with swing arm is a holder that has a
single post with two arms coming from the post
with a spring roller in the middle. A rollerless holder
features two posts that are separate or joined with a
plate in the back for accurate spacing. Each post has
one or two spring-loaded arms approximately 1 to
1.5 inches in length. When the roll is pushed up into Brizo® Levoir® Double TP Holder in Brilliance® Luxe Steel
the holder and dropped down, the spring arms hold
the roll in place. Rollerless holders are great for kids’
bathrooms because of the ease of placing the roll on
the holder.
If customers select a single post holder, advise

them to have their installer place the side towards
the wall. This prevents the roll from sliding off the
holder. There are times when space does not permit
the holder to be placed toward the side of the wall.
In those circumstances, instruct installers to install
Kartners Circo TP Holder in Matte Black

Single Post Holder Double Post Holder
Double Roll Holder Double Post Holder with Shelf
the holder slightly behind the shoulder height of family the water closet or can be freestanding. There are a
members using the bath. As a rule of thumb, most number of freestanding combination holders that may
tissue holders will offer a right-handed orientation, include towel bars, soap dishes and magazine racks,
which means it should be installed to the left of the among others. The choices are endless.
toilet, so the user pulls the paper towards them and
into the closed arm of the holder. The same goes for TOILET BRUSH SETS
left-handed Toilet brush sets sold in decorative plumbing
and hardware showrooms are distinguished by
The decision to surface mount or recess a holder their design, quality of materials, finish options and
depends upon the physical limitations of the space functional performance. Many higher end models
and the design preferences of the clients. Showroom feature a concealed cover which ensures that family
professionals need to determine if there are physical and guests never see the brush. Common materials
or practical limitations that would prevent recessing or for holders include brass, glass, porcelain and
surface mounting a holder into a wall or cabinet. This stainless steel. Toilet brush sets can either be free
may occur if a water closet is located next to a tub/ standing or wall mounted.
shower on one side and a vanity on the other. It may
not be practical or preferable to place the holder on The shape of the brush and the quality of bristles
the side of the vanity. In cases such as this, recom- are additional features that help to distinguish
mend to a client a freestanding holder. Keep in mind higher-end toilet brush sets. Many standard toilet
that new large toilet paper rolls may not fit into a brush designs can’t get into all the nooks and crannies
recessed holder. of a toilet bowl, requiring multiple tools to get it fully
clean. The best brushes are made with sturdy plastic or
Some manufacturers now offer toilet paper holders silicon bristles. Silicon bristles are scratch free, easier
with shelves that provide more storage solutions. to clean and attract less bacteria than plastic. There
The smaller shelf allows the user to put candles or are also electric brushes that are easier to use and
their cell phone on the shelf and keep things close clean better than their manual counterparts. Having a
by when they are using the toilet. brush that’s sturdy and well-designed is the best bet.
Several manufacturers offer spare paper holders.

These are generally mounted on the wall behind

Brizo® Rook® Bath Collection in
Brilliance® Polished Nickel
TO I L E T TAN K LEV ER S
Toilet tank levers should be coordinated to match or
complement the other components and fixtures in the
bath. The key is to point out to the client the need to
customize the lever to have the same quality standards
and metal finish as the other items in the bathroom. This
way the bathroom is complete.
Brizo® Rook® Universal Flush Lever in Brizo® Odin® Front Mount Flush Lever in
Brilliance® Polished Nickel Brilliance® Luxe Gold

Kartners Circo Knurled Grab Bars in Polished Chrome,
Polished Nickel, Champagne Bronze, Matte Black
Brizo® Traditional Grab Bar in Venitian Bronze Various Grab Bar Options from Kartners
G RA B BAR S
Grab bars serve both utilitarian and decorative functions plumbing and hardware showrooms are made from
and can be featured in the toilet, shower and tub areas brass or stainless-steel base material and can be
of a bath. With the Baby Boomer generation getting finished to complement and/or coordinate with other
older, “Aging in Place” products that allow for your fixtures and components in the bath.
clients to remain in their homes longer have become
a larger part of the decorative plumbing industry. The Showrooms typically sell grab bars for residential and
options for decorative grab bars have grown signifi- commercial applications. Commercial grab bars range in
cantly, enabling customers to create a beautiful space lengths from 36 to 42 inches center to center and gen-
that is safe and functional. Contemporary, transitional erally are mounted 33 to 36 inches from the finished floor
and traditional styled grab bars are now offered by to accommodate individuals in wheelchairs. With any
many manufacturers. Grab bars sold in decorative application, however, advise customers that the posi-

tioning of the grab bar depends on a number of factors MAGAZINE RACKS
such as the size, height, weight, dexterity, and strength Bathroom magazine racks are a convenient and
of the user. If mobility and strength are the reasons for stylish way to keep reading materials nearby users.
installing a grab bar, then a physician or therapist who is There are many attractive designs featured in dec-
familiar with the physical capabilities of the end user may orative plumbing and hardware showrooms. Some
better answer the question of where grab bars should can be tucked behind or next to the toilet, some are
be positioned. discretely wall mounted and those that are featured
in a showroom make a personal design statement.
Many manufacturers produce decorative grab bars that
Similar to other decorative products, magazine racks
meet the Americans with Disabilities Act (ADA) require-
sold in showrooms are differentiated by their materials
ment of 1 ¼ to 1½ inches in diameter and should extend
(primarily metal construction) design, construction
no more than 1 ½ inches from the wall. Check with local
quality and finish options.
building codes to determine if ADA compliant bars are
required. Grab bars can be installed wherever custom- WATER CLOSET SUPPLY KITS
ers need them, but they are generally used at the point
Typical water closet supply kits comprise the value,
of entry in shower and tub areas and next to or on either
riser and flange. The valve controls the water at the
side of a toilet. Depending on the location, customers
water closet. The riser connects the valve to the water
may need a straight, “L” shaped, or corner bar. Several
closet and the flange is the decorative item that covers
manufacturers offer decorative differences by producing
the gap between the water service pipe and the hole in
grab bars that are ribbed or smooth.
the wall or floor. Decorative supply kits enable show-
Residential grab bars are also available in stainless room sales professionals to match the finishes of other
steel covered in a choice of nylon colors. Matching components and fixtures in the bath.
colored rings are available as well as other bath
Other accessories for the toilet area include waste
accessories to provide a coordinated look.
baskets, lighting (refer to the DPHA Education Program
Most residential grab bars range in length from Lighting) and ventilation fans (ventilation is covered in
12 to 48 inches. Installation is key to ensuring that the the next section, Accessories of the Shower.)
grab bar is safe and functional. Grab bars need to be
reinforced in a wall that has plywood backing, other-
wise they are not likely to support the weight of the
user. Additionally, they can be mounted with concealed
or exposed screws. Concealed screws offer a more
finished look. Always specify brass or stainless-steel
mounting screws.
Another important point is that grab bars are not only

for those with limited mobility or strength. They can be
part of a complete package for any client that plans to
stay in their home for a considerable amount of time.
Grab bars offer both functional and decorative benefits.
Explain to customers that grab bars are a place to hold
onto when shaving legs and washing feet.
Grab bars should be specified at the beginning of the

project to permit the contractor to properly block the
wall. Showroom professionals should always recom-
mend placing backing behind the wall even if a grab
bar is not specified. Doing so anticipates customers’
KEUCO Plan Grab Bar with Shelf
future needs and demonstrates a level of professional-
ism and expertise not likely to be found elsewhere.

Accessories
for the Shower
BAT H AN D S HOWER SEATS COMMON ACCESSORIES FOUND
A shower or bath seat is a luxurious addition to any IN THE SHOWER AREA INCLUDE:
bathroom. A critical component of enhancing the luxu-
ry experience is to consider how a shower or bath seat Shower seats
will be used, when it will be used and who will use it.
Would your client appreciate a comfortable and attrac- Shower door handles
tive accessory they can use to better shave their legs
Shower baskets
or enjoy their steam unit? How different accessories
can enhance customer experiences in many respects Shower niches and shelves
helps define products as decorative. The fact that you,
as a sales professional, have the expertise to recom- Shower curtain rods
mend products that can and do make a difference
distinguishes you from competitors whose capabilities Ventilation fans
do not extend beyond the ability to take orders.
Soap holders
Shower and bath seats also serve both decorative
Soap dispensers
and functional purposes. Whether seats are used for
everyday showering or to relax in a rejuvenating steam
Grab Bars
bath, a shower/bath seat offers a more pleasurable
experience. Why stand when you can sit! Towel bars, rings, hooks and shelves
There are a variety of options, styles and materials Light fixtures

available. Shower seats can be built in as stationary
fixtures or can fold up when not in use and drop down
when they are needed. Seats can be freestanding
and movable. Shower seats are made from nylon,
aluminum, teak and other types of wood, stone and
fiberglass, among other materials. Mounting is key
because the seat needs to support the weight of the
user. The amount of reinforcement behind the wall to
support the seat will depend on the height and weight
of users. Many manufacturers offer seats that are
ADA compliant.

Kartners Seville Shower Door Handle in Brushed Nickel Kartners Cologne Double Shower Door Handle
(Installed Horizontally to Double as a Towel Bar) in Polished Chrome
Kartners Oslo Shower Door Knob in Matte Black Kartners Oslo Single Shower Door Handle in Matte Black
S H OW E R DOOR HAN DLES

Shower door handle options are an important product Another option for shower door handles is to mount
to specify. Similar to other accessories, shower door them horizontally to be used as a towel bar in spaces
handles should be a main focus for the user because where wall space is at a premium. There are also
they will use this product every day. The number of options where the customer can combine a vertical
decorative shower handles available to customers has handle on the inside of the door to allow them to exit
increased in the last 10 years, and can complement all the shower and a horizontal handle on the outside to
other plumbing fixtures in the bathroom. The standard hang towels. A great way to quickly update a shower is
sizes range from 6”, 8”, 12”, 18” and 24” options. When to replace the current handle with a more decorative
you are working with your customer some key ques- handle that can complete the look and match the other
tions to ask are below: existing fixtures. Most standard handles come in a 6”
or 8” size and can be easily changed out. Like other
• Are you replacing an existing handle?
high-end products, most decorative shower handles
• What size handle do you require? are made of brass and more accessible price point
• Would you want a single or double handle? options will be stainless steel or zinc.
• Has your glass been tempered?

Ginger Surface Shower Shelf in Polished Chrome KEUCO Edition 11 Shower Basket in Polished Chrome
Ginger Hotelier Corner Basket in Polished Brass Ginger Splashables Combination Corner Basket
in Polished Chrome
BAS K ETS
Baskets sold in decorative plumbing and hardware space that ordinarily does not have a utilitarian pur-
showrooms typically use brass or stainless steel as pose. Many customers prefer stacking baskets one
their base materials and can be finished to match above the other to meet their needs provided there is
the needs of your clients. Sizes can range from very sufficient room between each to allow easy access to
small baskets that are designed only to hold a bar of taller shampoo, conditioner and liquid soap bottles,
soap to larger baskets that can be used for shampoo among others. If your clients are using bar soap in
and conditioner bottles, sponges, etc. Some are ca- one of the stacked baskets, make sure they put that
pable of holding a back brush, washcloth and razors. on the bottom so they don’t drip soap on the basket
The most common styles are corner mounted, how- below. Keep in mind that a corner basket will not
ever, baskets come in multiple shapes and sizes. The work if the walls are not a perfect 90 degree angle
size and shape are dependent on the client’s needs when the installation requires mounting brackets on
and preferences. both sides. Wall “standoffs” to facilitate cleaning and
screw caps for hidden screw mounting are additional
Shower baskets provide convenient, self-drying features found with higher-quality baskets. High-
storage for liquid soap bottles and are easy to clean. er-quality baskets also feature wires soldered to the
Corner baskets are popular because they make use of frame for superior strength.

Shower Niche Shower Shelves
N I C H ES A N D S HELV ES
A popular trend in showers is the use of niches. In lieu of niches, shelving can be installed in showers.
Shower walls often have unused cavity space, and it This allows for more storage of shower toiletries
makes sense to utilize some of the space for niches and for product in very tall or big containers where
that can hold shampoo, conditioner and other essen- a niche may be too short. Shelves are also a great
tials. Prefabricated niches are available in a variety alternative to wire baskets where product wobbles.
of sizes and finishes. Many prefab niches can be tiled Shelves made specifically for the shower are manu-
over to provide a consistent image and design. Advise factured with non-corrosive materials and made with
your clients that the placement of the niche should a slight pitch so water runs off and does not pool. The
avoid behind-wall pipes and supply lines. Supply a slight pitch also helps prevent products from slipping
drawing identifying the location of the niche for the off the shelf.
plumber to avoid potential problems. Many of these
niches are designed to fit between joists.

Ginger Curved Shower Rod Kartners Straight Shower Rod, Round Backing
S H OW E R CU RTA I N R ODS
The distinguishing characteristics of higher-end the curtain from touching the user. In tight spaces, a
shower curtain rods sold in decorative plumbing straight rod would be more appropriate as it keeps
and hardware showrooms are: the shower curtain from touching the toilet or other
items in the bathroom. Some round, oval, square and
• Solid brass tubing with decorative flanges
L-shaped rods dropdown from the ceiling and are
• Concealed solid brass screws used for showers in free standing tubs. Advise cus-
• A variety of finishes that match the tomers that they may need two curtains for a ceiling
other components and fixtures in the bath mounted L-shaped dropdown bar. Several manufac-
turers also offer curtain rods made from stainless
Lower-end curtain rods are made from aluminum steel covered in nylon to help match shower curtains.
and come with exposed screws. They come in a variety of colors that include red,
white, black, grey, etc.
Shower curtain rods come in a variety of shapes and
sizes ranging from a straight tube to curved. The The length of rods ranges from five to six feet.
main advantage of using a curved shower rod is it Sometimes a six-foot rod comes in two pieces.
offers the user more space in the shower and keeps

V E N T I LATI O N FAN S
Moisture in the bathroom can cause paint to peel, installed over the tub, shower and in the water closet.
doors to warp and mold spores to accumulate. A Alternatively, one or two single exhaust fans are stra-
ventilation fan can greatly reduce or eliminate many tegically positioned to provide required ventilation.
problems caused by moisture in the bath. Some For steam showers, it is best to have a separate fan
jurisdictions require ventilation in the bathroom, so for the shower area.
check to determine if fans are code requirements
where your clients are creating new bathrooms. Ventilation for the bath can be enhanced by having
contractors locate exhaust points away from the sup-
The Home Ventilating Institute (HVI) recommends ply, thereby pulling the supply air through the room.
approximately 8 air exchanges per hour for bathroom Also suggest undercutting bathroom doors to permit
ventilation. The type and number of ventilators are make-up air to enter the room.
dictated by the size of the bath and components. A
bath with a jetted tub and steam shower will require HVI recommends that a fan be left on for 20 minutes
additional ventilation capabilities compared with a after use of the bathroom. Recommend that customers
bath with a standard tub/shower stall combination install a timer that automatically turns off fans after
and a water closet. usage. Alternatively, ventilation can be provided on a
continuous basis at other rates. Continuous ventilation
The rating of the fan indicates how much air the fan can may complement the use of fans to provide HVI recom-
circulate in cubic feet per minute (CFM). HVI’s minimum mended rates.
recommended rating for fans is one cfm per square foot
of bath. To calculate proper fan size, determine the Exhaust fans sold in decorative plumbing and hard-
cubic feet of the bath (length x width x height). ware showrooms are also differentiated by their quiet
Divide the cubic foot size by 60 and then multiply operations. They virtually make no noise when they are
that number by 8 (the number of recommended air turned on. Many ventilation companies offer fans that
changes per hour). A 12 foot by 18 foot bathroom combine light and/or heat as well.
with an 8 foot ceiling would require fans 288 cfm
Additional accessories sold in the shower area include:
(12 x18 = 216/60 = 3.6 x 8 = 288).
• Soap holders
That means a 100 square foot bathroom would
• Soap dispensers
require a fan rated at 100 cfm. For bathrooms larger
than 100 square feet, HVI recommends a ventilation • Grab bars
rate based on the following number and type • Towel bars, rings and hooks
of fixtures:
• Light fixtures
Tub (non-jetted) 50 cfm
Jetted tub 100 cfm
Shower 50 cfm
Toilet 50 cfm
Note: Building codes require enclosed toilet rooms

to have an operable window or a fan for ventilation.
Given the higher performance capabilities of tubs,

steam units and shower systems sold in decorative
plumbing and hardware showrooms, generally there
is a need for multiple fans to generate the required
airflow and ventilation in a bath. Typically, fans are
Different Styles of Ventilation Fans

Kartners Free Standing Round Double Towel Rail, Weighted Base, in Matte Black | Oslo Toilet Brush Set in Matte Black |
Square Toilet Plunger Set in Polished Chrome
Freestanding
Accessories
Freestanding bathroom accessories is a category that Higher-quality products will be made from brass and
continues to grow. Freestanding products include ev- include a heavy base weight to ensure the stability
erything from cosmetic mirrors and soap dispensers, of the product and ensure it doesn’t tip over due to a
to toilet paper holders and towel bars. They can often heavy towel. More accessible price point options will
be the final touch to complete any bathroom space and be made from stainless steel or zinc.
offers customers solutions to problems in tight spaces
or areas where wall mounted product won’t work. For For larger spaces, a toilet may not have a parallel wall
example, if you have a customer buying a freestanding to install a toilet paper holder, so the customer may
bathtub, they will need a freestanding towel bar to require a freestanding TP holder next to the toilet. This
hang their towel close by. Many showroom custom- may not be considered by most customers, so it is up
ers will not think of this product, so it is up to the to the consultant to suggest this product and should
showroom salesperson to suggest it. Many different be a part of the initial conversation regarding the
freestanding towel bar and toilet paper holder options accessories package.
are available and quality varies among manufacturers.

Accessories
that Wow
Amba Products Radiant RWH-SMB
Sterlingham Marble Heated Single Rail Warmup DCM-PRO Uncoupling Floor Heating System
Controlled by a Smart 41E Thermostat

Sterlingham Wollaston Amba Products Antus A2056P
TOW E L WA R MER S
The primary function of towel warmers, also known drying while helping to reduce wrinkles. Garments
as heated towel racks, is to warm towels. They are an such as denim can be placed directly on the unit, and
accessory that most people don’t know they need until for more delicate items, a thin towel can be placed
they are presented with them, no matter the climate. single fold between the bars and garment.
A proven approach is to ask your customer to imagine
stepping out of their hot shower on a cold winter day Mudrooms or wet rooms, depending on where you
to be greeted with a nice warm, fluffy towel. For clients are in the country, are also a hugely popular towel
in warm, humid climates, ask them to imagine stepping warmer location. If its summertime by the pool, beach
out of a hot bath on a hot humid day and be greeted or lake house, you clients will recognize the benefit of
by a warm fluffy, completely dry towel. Towel warmers having an appliance that can easily and effectively dry
add to the luxury and desired spa-like experience. wet bathing suits, towels, wetsuits etc. and prevent
wet clothing from ending up on the floor or furniture,
In addition to drying and warming towels, some towel preventing any unwanted damage.
warmers also serve as a heat source for the bathroom.
This can be particularly beneficial for colder climates In the wintertime, towel warmers can dry ski suits,
or in bathrooms that are always cold in the morning winter coats, gloves, hats or scarves to dry and keep
as it can eliminate that chill without having to turn up them warm for the next time they are needed. Whether
the heat in the whole house. The heat source will also your client’s live near a ski resort or are just in a colder
help to keep bathrooms drier, an important feature climate the benefits are the same.
that helps to reduce or eliminate mold and mildew,
promote a cleaner bathroom and improve wellness.
But it’s not just appealing in colder climates! Warmer
climates, especially those with higher humidity levels,
TOP FEATURES OF TOWEL WARMERS:
will also see huge benefits as a towel warmer will help
dry towels much faster. Warm towels
An overlooked feature of towel warmers though is Dry towels

other uses throughout the home. Towel warmers are
great additions to laundry rooms. They can be used Heat whole rooms
as a heated drying rack to gently dry more delicate
fabrics like silks, denim which can shrink or clothing Gentle dry laundry
with printed logos or designs which can peel or crack.
The more gentle and subtle heat from a towel warmer Warm cold-weather accessories
such as hats and gloves
allows certain fabrics to dry faster than simply hang

HEATING TECHNOLOGY
Electric towel warmers are most popular. They connect to the standard 110V electrical supply in a home (220V
models are available from some manufacturers but are less common). Almost all towel warmers can run off an
existing bathroom circuit. They are as easy to install as a light sconce. Because a bathroom is a wet environment,
it is important to ensure the circuit is GFI protected.
BELOW A RE T HE M O RE CO M M O N H E AT I NG T ECH NO LO G I E S :
ELECTRIC – LIQUID FILLED ELECTRIC – WIRE CABLE HYDRONIC
These models are filled with These models have a wire These models use water to
a liquid (commonly a water cable (similar to what is generate heat. The towel
solution or oil) with an electric commonly used in underfloor warmer is plumbed into the
element. The element heats heating) that runs through the home’s hot water system. Hot
the liquid which in turn heats horizontal bars and sometimes water travels from a boiler
the bars. The benefit is that the vertical bars too. The benefits or water heater through a
heating elements are usually are a much quicker heat-up network of pipes to the towel
replaceable. The downside is time—only 5 to 15 min—but warmer, circulating through
that they can take longer to the downside is that all the bars, and then exiting
heat up depending on the size the heating cables cannot through an outlet valve and
of the unit – between 15 to be repaired in many models. returning to the source. The
45min – as larger units contain In these models, the entire benefits of hydronic towel
more liquid and take longer to unit will have to be replaced if warmers include the ability to
heat up. something goes wrong. place the model in locations
that electrical models are
prohibited by code (e.g. directly
TOWEL WARMER SELECTION PROCESS above a tub). The downside is
1. Determine model type – electric or hydronic installation is more complicat-
2. Determine available wall space ed and usually more costly be-
3. Determine number of towels client wants to place on the warmer cause of the need to run piping
to and from the home’s water
4. Select design style and finish
source to the towel warmer.
5. Select accessories
Work with your clients to determine which model

type—hydronic or electric—is best suited for their
home. Hydronic models require more planning and
rough-in work that needs to be installed before walls
are enclosed. The amount of available wall space
will dictate the size of the towel warmer that you can
specify. If there is sufficient space, the size of the unit
may be influenced by the number of towels your client
wants to warm at the same time. Most manufacturers
offer styles and finishes that will match or comple-
ment the other components in the bath. Popular towel
warmer accessories include on/off switches, count-
down or programmable timers, temperature controls,
robe hooks and shelf bars.
Various Towel Warmers From Warmup

IMPORTANT FACTORS TO CONSIDER
WITH SPECIFYING TOWEL WARMERS FOR YOUR CUSTOMER:
• Hydronic or electric • Size — amount of wall space • Location in the bath, laundry
available for mounting; room or mudroom
• Hydronic requires more
number of towels they wish
advance planning before • Design style and color/finish
to hang on unit
walls are enclosed
• Price point
• Purpose — warm and dry
• Electric — do the clients
towels and clothing or also • Accessories — timers,
want hardwired or plug-in
provide radiant heat switches, and robe hooks
Amba Products Quadro Q2033B Amba Products Solo SAFSP-24
WALL MOUNTED VS FREESTANDING
Wall Mounted: Most electric towel warmers are Freestanding: These units are typically used where
mounted to the wall and are either hardwired or have there is insufficient wall space. Most freestanding mod-
a plug-in option if hardwiring is difficult or impossible. els plug-in which allows the user to pick up and move
Most units will include mounting hardware, but some the unit from one location to another (e.g. bathroom to
do require separate wall switches or timer controls. laundry room or mud room etc.). Some freestanding
There are more size options with wall mounted units. models are hardwired, which eliminates the possibility
A unit for a single towel will be approximately 20” to of moving them from room to room. While there are
24” wide x 20” to 24” high. The most common size ac- still different styles, sizes and finishes to choose from,
commodates two towels and ranges from about 20” to the options are more limited compared to the wall
24” wide x 30” to 40” high. There are also larger units mounted models.
that are taller or wider (50” to 60”+). Some manufactur-
ers offer special order sizes and also special finishes.

Heated Tile Flooring is an
Affordable Enhancement That
is Guaranteed to Stay in Style
R A D I AN T HEATI N G
Heated floors are a wonderful luxury in the bathroom.
At about $1,000 for a typical master bath project,heated
floors are also a lot more affordable than most people
think. Floor heating uses radiant heat.
THE KEY REASONS PEOPLE

CONSIDER RADIANT HEATING
IS THAT SYSTEMS ARE:
Low maintenance
Invisible and inaudible
Healthy (no air, dust or allergen circulation)
Safe, with long life expectancies

beyond 30 years
No more cold feet!
Radiant Heating Photos Courtesy of Warmup

DCM-PRO Floor Heating
System Available in a Peel-
and-Stick Application
“Radiant heating has a number of

WHAT IS RADIANT HEAT?
advantages. It is more efficient
Traditional furnace heating systems heat the air,
than baseboard heating and usu-
which then warms up the people in the room ally more efficient than forced-air
(that’s referred to as convection heating). heating because it eliminates
The electric plate on a cooktop heats the pot which duct losses. People with allergies
boils the water (that’s called conduction heating). often prefer radiant heat because
Radiant heating systems work by directly warming the
it doesn’t distribute allergens like
people and objects in a room similar to the warmth of the forced air systems can”.
sun. When the sun heats a stone patio, the stone captures —U.S. Department of Energy
the heat and remains hot long after the sun has set.
The technical term is “thermal storage,” the storage
of heat, but commonly referred to as radiant heating.
THE TWO MAIN APPLICATIONS

ARE ELECTRIC AND HYDRONIC. ELECTRIC SYSTEM HYDRONIC SYSTEM
Both do the same thing; electric systems Single rooms Whole House
use electricity and hydronic systems use Remodel New Construction
water.

Hydronic Floor Heating DCM-PRO Uncoupling Floor Heating System
Radiant Heating Without Thinset or Leveler Floor Heating Mat

for Floating Floors
Generally, hydronic systems are better suited for new COMMON APPLICATIONS
construction and whole house applications. These Heating bathroom floors is the most common applica-
systems typically rely upon a gas boiler to heat water tion for heated floors. However, similar to many other
used to generate radiant heat, which tends to be less bathroom products, heated floors are applicable
costly in most regions. Hydronic systems are usually in many other rooms in the house that include heating
impractical for single-room remodels because of their the bench in a steam shower, heating floors in kitchens
complexity and cost. and dining rooms and using radiant floor heating
systems to heat basements, sunrooms or cold
Electric systems are the preferred choice for remodeling
bedrooms above garages.
because they require less space to install and are
cost-effective. A heated floor will only increase utility
costs by $5–$8 a month.
WHY SELL HEATED FLOORS?
Most showrooms specify electric floor heating systems.
• Without a doubt, your customers will love
There are three types of electric systems: cable,
their heated floors
“mesh-mats” and membrane systems. Membrane
systems have grown in popularity because they are • They are a lot more affordable than most
easier to install and less prone to problems. customers believe.
• They are easy to install and provide a healthy
profit on the project for the showroom consultant.
• Enable showroom professional to offer custom
and unique applications to wow customers and
their families.

Floor Heating Mat Layout Example
HOW TO DESIGN A SYSTEM? HOW TO SPECIFY HEATED FLOORS?

A floor heating system has only two components Specifying or designing systems is easy, especially for
and a few options: single room remodels like kitchens and bathrooms.
Most showroom customers will want heated floors if
1. A heating cable
they know they are available, making for an easy sale.
2. A thermostat
•H
eated space – Determine the total area to be heated.
For membrane systems, a 6mm (1/4”) membrane is If it is a single room, know that you can usually cover
required to house the cable. When heating a space, 250 sq ft of heated floors on a single thermostat.
only cover the “open floor space”, that is anything not When the area is larger, your preferred supplier will
covered by permanent fixtures likes tubs, vanities or suggest breaking it down in zones or adding relays.
kitchen cabinets.
•F
looring and Subfloor – Virtually all types of
You will also have thermostat options that are pro- floor coverings are compatible with heated floors.
grammable so you can set it to be on when you are Tile and stone are common choices as they retain
home, and off when you are generally away from the and radiate the heat well. But floor heating can be
home. Many thermostats also have WiFi connectivity installed under LVT, Laminate and other materials.
and can work seamlessly with digital assistants.
•E
lectrical Requirements – Most systems can run
Some manufacturers will also offer a design service, 120 or 240 volts depending on the size, but this is
which allows you to submit a drawing of the project not something you need to be hung up on during
and receive the design, material list and cost estimate. the bidding or quoting phase. Ultimately, voltage
and wattage do not really affect the price. They
are important for the electrician who will hook up
the system, so it is good to get a plan from the
manufacturer and/or part numbers communicated
to the installer when the time comes.

A L L O F THE R EST AVOIDING PROBLEM S
Other accessories commonly sold in decorative plumb- Installation shortcomings can create unnecessary
ing and hardware showrooms to offer customers a problems for your customers and the showroom. Many
complete look for their bath include the following: of the problems associated with bathroom accesso-
ries involve improper mounting. Any accessory that
• Toilet and waste supply kits
is installed must be mounted properly to support the
(See DPHA’s Manual on Waste and Supplies)
weight of the product or, in the case of grab bars, to
• Switch Plates, A/C registers, shower door and support the weight of the customer. Advise customers
cabinet pulls (see DPHA’s manual on Architectural that their surface mounted accessories need to be
and Cabinet Hardware) attached to solid materials.
• Door Locks (see DPHA’s manual on Locks and Locksets)
• Vanity stools
• Scales
• Hampers
• Etageres (see DPHA’s Manual on Bath Furniture)
Brizo® Invari™ Bath Collection

in Brilliance® Luxe Steel

STA NDA R D T ER MI N OLOGY
CENTER TO CENTER represents FREESTANDING TOWEL WARMERS SLIDE BAR MIRROR A mirror that
the distance from the leading edge are not mounted to the wall. They are is mounted on a sliding bar.
of the first screw hole to the leading typically used in areas where there is
edge of the second screw hole. insufficient wall space. CABINET GANGING The process of
placing mirrored cabinets side by side
CFM The rating of an exhaust fan SINGLE-SIDE MAKE UP and to provide better angles for customers
that indicates how much air the fan SHAVING MIRRORS A mirror with to view the front and back of their
circulates in cubic feet per minute. a glass on one side and a backing on heads at the same time.
the other.
SINGLE POST TOWEL BAR A towel SURFACE MOUNTED TOILET
bar that projects straight out from the DOUBLE-SIDED MAKEUP and TISSUE HOLDER A toilet tissue holder
wall that has no support on the end. SHAVING MIRROR A mirror with that is mounted flush against a wall.
a magnified glass on one side and a
TOWEL RINGS range in size between standard non-magnified mirror on RECESSED MOUNTED TOILET
4 and 8 inches in circumference and the reverse side. TISSUE HOLDER A toilet tissue
are often used in spaces that cannot holder that is mounted by cutting a
accommodate a towel bar. Towel rings SPOTLIGHT MIRROR A mirror with a square into the wall and mounting
are surface mounted and available light circle at the bottom of the mirror. the holder into place with a bracket.
in a variety of options to match other
components. HALO LIGHT MIRROR A mirror SINGLE POST TOILET ROLL
that includes a light ring around the HOLDER A holder that features
TOWEL HOOKS are used in tight diameter. a single arm upon which the roll
areas where it is impractical to place slides on to.
a ring or a towel. SINGLE ARM MIRROR A mirror
that is wall mounted to the side and DOUBLE POST TOILET ROLL
TOWEL SHELVES are made from designed to swing out to the customer. HOLDER A toilet roll holder that
porcelain, glass, metal or acrylic and features a post on each side
often come with one or two towel DOUBLE SWING ARM MIRROR connected by a roller
bars below for additional storage. A wall-mounted mirror designed to
pull out across a distance. SINGLE POST ROLLER WITH
ELECTRIC TOWEL WARMER SWING ARM is a holder that has
A towel warmer that heats oil by an TILT SWIVEL MIRROR A mirror a single post with two arms coming
electrical element to warm a towel. that is designed to sit on the wall in from the post with a spring roller in
a fixed position and tilt up and down the middle.
HYDRONIC TOWEL WARMERS and right and left but does not extend
function as radiators by circulating from the wall. ROLLERLESS TOILET TISSUE
hot water. HOLDER features two posts that are
SCISSOR ARM MIRROR separate or joined with a plate in the
RADIANT HEAT TOWEL WARM- A mirror that features an accordion back for accurate spacing. Each post
ERS warmers function by transferring type extension that pulls out from has one or two spring loaded arms.
energy that naturally searches out When the roll is pushed up into the
the wall. Because of the mounting
holder and dropped down, the spring
colder objects to warm. application, customers cannot
arms hold the roll in place.
request a light in the mirror.

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EDUCATION PROGR AM

Kartners Bath Wine Table Towel Rail in

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

7508 WISCONSIN AVENUE, 4TH FLOOR I BETHESDA, MD 20814 I INFO@DPHA.NET I WWW.DPHA.NET

© 2021 by the Decorative Plumbing & Hardware Association. This document

2 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 3

The Big Picture 20 Smart Mirrors 40 Shower Curtain Rods

4 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

• Describe different accessories available for the bath

• Offer guidance to help build lasting customer and client relationships

• Define appropriate terminology

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 5

6 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 7

Questions that Build Trusting Relationships

ACCESSORIES: Which baths

SIZE: How big is the bath? TOWEL HARDWARE: Does

USERS: Who will use the

DESIGN PLAN: Is there SHELF: If the bath has

8 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

Accessories to Specify at the Beginning of a Project

Toilet roll holders to

Grab bars to help

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 9

10 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 11

12 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

Factors to discuss with your client that influence accessory selection:

• Proper fastening requirements to mount accessories

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 13

Towel Rings Lighted Cabinet

14 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

Makeup/Shaving Mirror Towel Bar

Soap Dish Soap/Lotion Dispenser

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 15

CABINETS COME WITH OPTIONS THAT INCLUDE:

• Built-in electric outlets • Locked spaces to store • USB charging ports

16 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

• Selecting three 20-inch cabinets and placing

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The thickness of the bevel influences the thickness of the Lit

18 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

LIGHTED MIRRORS/MEDICINE CABINETS

Kelvin Temperature Scale

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 19

SMART MIRRORS/MEDICINE CABINETS

Mirrors and medicine cabinets are available with

20 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

MAKEUP AND SHAVING MIRRORS

©2020 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 21

It used to be that plastic did not compare to brass in

22 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

• Vanity Mounted – are affixed directly

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 23

TOW E L STO R AGE

24 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 25

HOOKS AND RODS

26 ©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION

Similar to towel bars, hook applications are not limited Single

Higher quality towel shelves feature heavy duty solid

©2021 DECORATIVE PLUMBING & HARDWARE ASSOCIATION 27

Tempered glass is heat treated and then cooled in

© 2021 by the Decorative Plumbing & Hardware Association. This document

• Built-in electric outlets • Locked spaces to store • USB charging ports

• Selecting three 20-inch cabinets and placing

• Vanity Mounted – are affixed directly

Safe, with long life expectancies

“Radiant heating has a number of