Taking the TOEIC Skills and StrategiesIeee KGESSEN Listening Practice Part1 Part2 Part3 Part4 Photographs Theme Notes sss soon V4 Mini-Tests) ons -sensnsnsnnininnnnsnsnnnnn 16 Questions and Responses Theme Notes 32 Mini-Tests = Short Conversations Theme Notes ~~» Mini-Tests Short talks Theme Notes 38 - 40 Mini-Tests Grammar Practice 1 Parts of Speech Grammar Notes 72 Parts 5 & 6: Mini-Tests 74 Tenses Grammar Notes 78 Parts 5 & 6: Mini-Tests . 80 Voice Grammar Notes 84 Parts 5 & 6: Mini-Tests 86 Agreement Grammar Notes Parts 5 & 6: Mini-Tests sos 92 Infinitives and Gerunds Grammar Notes ve tseenroarornenteneenan rsa 96 Parts 5 & 6: Mini-Tests : ~ 98 Participles and Participle Clauses Grammar Notes son vos 102 Parts 5 & 6:Mini-Tests vsnnsennninnnannnsnninnnsnnnn 104Review Test 1 108 7. Relative Clauses Grammar Notes 12 Parts 5 & 6: Mini-Tests 114 8. Conjunctions and Prepositions Grammar Notes 118 Parts 5 & 6: Mini-Tests 120 9. Modification Grammar Notes 124 Parts 5 8 6: Mini-Tests «----------eseo " " 126 10. Pronouns Grammar Notes 130 Parts 5 & 6: Mini-Tests - 132 11. Comparisons Grammar Notes . 136 Parts 5 & 6: Mini-Tests 138 12. Conditionals Grammar Notes 142 Parts 5 & 6: Mini-Tests » 144 Review Test 2 148 Final Test 152 Reading Practice Part7 Reading Comprehension Theme Notes vss 158 Mini-Tests 162 Practice Test Listening Test = 224 Reading Test . 236 Pull-out Booklet GDIntroduction i. What is Taking the TOEIC® Second edition? Taking the TOEIC* is a comprehensive guide to taking the TOEIC® Listening and Reading Test. This book can be Used as the perfect companion manual for selflearners or as a classroom text. The book is targeted for those who have experience with the TOEIC® test but are looking to improve their basic TOEIC® skills, fix commonly- made errors, and polish their English grammar to avoid simple mistakes. This book is made up of four chapters: three go over each section of the test in detail, and one is a practice test. Chapter 1 Parts 1 - 4 (Listening Practice) Each unit within the Listening Practice chapter features sample questions and answers and provides helpful hints for developing strategies to recognize relevant information in listening passages. Part 1 introduces ‘common themes featured in Part 1 of the TOEIC®, such as the home, the workplace, and puolic places. Part 2 focuses on the most common question types and provides assistance in identifying appropriate answers for each type. Parts 3 and 4 give sample short conversations and talks and focus on how to identify key points in order to answer questions. Each part features mini-tests to provide practice of the strategies introduced in this chapter. Chapter 2 Parts 5 and 6 (Grammar Practice) Lessons within the Grammar Practice chapter outline fundamental grammar points frequently tested on the TOEIC®. Each lesson begins with a brief explanation of the grammar target including key points and particular structures of interest in the TOEIC®. The lessons also provide exercises based on the format of TOEIC® grammar ‘questions, which allow students to practice their understanding of the grammar points. These questions match the target grammar of that chapter or review previously learned grammar points. The questions match the real TOEIC® in subject matter and difficulty. After six lessons, students may measure their progress with review tests. ‘There is also a cumulative final test at the end of the chapter. Chapter 3 Part 7 (Reading Practice) ‘The Reading Practice chapter introduces sample texts to familiarize students with the kinds of materials they will encounter on the TOEIC’—such as emails, letters, brochures, tables, chat room excerpts, text messages, atticles, and reports—together with examples of the kinds of questions students may expect to find in this part of the test. The mini-tests provide extensive test pra using the format of questions found in Part 7 of the TOEIC*. Chapter 4 Practice Test ‘The Practice Test chapter provides students with a full-length test including 100 listening test questions and 100 reading test questions. ‘An answer key and MP3 files are provided for all the test questions. For the listening sections, transcriptions of all passages and questions are available, as well as explanations for Part 5 & 6 questions. There is also an accompanying application for this book. The app will enhance the learning experience by providing more ‘customized practice for students. This will allow students to truly focus on their areas of weakness, ‘The simplified grammar and theme-based texts of Taking the TOEIC® provide intermediate to upper-intermediate students with access to TOEIC® practice materials appropriate for building their test-taking skills without the frustration of encountering overly complicated vocabulary and grammar structures. Taking the TOEIC* builds an excellent foundation for students starting preparation for the TOEIC® test.Why Taking the TOEIC® Second edition? The second edition of this series is meant to reflect the recent changes made to the TOEIC® in 2016. Therefore, students of this book will have access to the most up-to-date question formats. This series supplies plenty of examples of the new question types to prepare students thoroughly for these changes. However, besides focusing on the new question types, we have also selected the most common themes and questions found on the test. Each and every question in this book was written by native English speakers who have years of experience with the TOEIC test, bringing you a native speaker's tips and tricks to achieving a high score on this test. Taking the TOEIC* Second Edition also introduces a brand-new feature—the Taking tne TOEIC* mobile application—to help students study better for the TOEIC®. Key Features of the Book ee caeu Words & Expressions. Each part of Taking the TOEIC® includes a |“ « counter Words & Expressions section which = decorations «flower arrangement highlights vocabulary and expressions «kitchen appliances, ‘that are common in that part of the test. lamp + sfa/eouch a + tobe stored /T3 Answers ta express uncertain are very common. ‘Tips are presented throughout the book to provide learners with iExpectancivers Bee theses quick tips and shortcuts to solve difficult questions that frequently pa ed confuse test takers. “imo sure” What to listen for What to look for ~ Where is the conversation taking place? Atadod | - Who will attend this meeting? Shareh ~ Why has the man come? Torequ\ | - What will happen at the meeting? Voting 4 = What will the man probably do? Come b} ~ What is the purpose of this letter? To encot In some sections of the book that deal with longer and more complicated passages, you will see What fo listen for €or What to [ook for sections under sample passages. These help students familiarize themselves with possible questions that might come up for that passage as well as what to look for in a cortect answer to these questions.Gite torus Theme Notes Look at the pictures below. Mark or / in the boxes. nave ey p19 A House (Two women are planting some herbs (D_ Twowomen are watering some plants, Grammar Notes 1 Present: Simple, Progressive, and Perfect, A. Use the present simple for routines, habits, or things that ae always tre. The the time adverbs every week, usualy regulary, always, general often, and freq Use the present progressive (om/are/s + ing for an unfinished action. often| ‘nom, curently, presently atthe moment and right now. Use the present perfect (have/has + past participle fora station in which th ‘ast havea result in the present. The present perfect often goes with jst, not time second time, this week, and 0 fa. + He tokes the subway to work every day. (regular activity) +l sually go to the gym in the morning + He is attending a meeting ight now) + im currently watching a movie at the moment. Cant call you back? + They have scheduled the meeting for next Thursday. ines —— Following each part, students will be given MiniTest_ mini-tests with lots of practice questions that Listen to the questions and choose the best answer. can be answered using the new Taking the TOEIC® app. Students can send their answers to ‘A Questions with an Interrogative their teacher, who can see in real-time how well students understand the material SB. © © SG2”~ 6 «© $6. » o © SB4" wo © SOBs 7 o © At the beginning of Parts 1 to 4 and 7, Theme Notes present the reader with sample questions and passages that are most common in that part of the test. In Parts 5 & 6, Grammar Notes present important grammar points and explanations with examples to illustrate each point, as these parts focus on the test taker’s knowledge of grammar. The grammar notes you find here are about the most common grammar questions on the TOEIC® and are absolutely essential for students to learn.ian A 049 ‘ai Throughout the book, students will see an App icon accompanying the MP3 number. Those studying with Taking the TOEIC® will have access to a new Classroom Response Application, enhancing their learning experience. This application will improve students’ scores much more drastically than the traditional method of only using a book. App Features For classroom users: Teachers can create an interactive classroom using this book by having students answer questions in real-time. Answers are delivered instantly to the teacher, showing them exactly where students are struggling and excelling. This allows teachers to target their students’ weaknesses. Teachers can choose topics based on the areas that they would like to work on. The application will provide questions based on that question type to drill students. Teachers have complete control over the type and number of questions they use. These questions are delivered to the student's smartphcne/tablet/PC, and answers will then be reported back to the teacher. On the teacher's website, teachers will be able to view and print out individual student records or entire class reports. For self-study users: Self-study users may use the app to access the MP3s. The students will also be able to use this app to gauge how well they are doing by using the question database and practice lots of different questions, focusing on parts they frequently get wrong. Students can figure out which parts they need to work on by checking their scores on the student website. How to get the app: Google Play Store: "Classloop" Apple App Store: "Classloop” il Website Features (www.classloop.net) Through the website, teachers and students can view detailed reports of their results and progress as they use Taking the TOEIC. The site gives recommendations about areas for improvement and additional practice questions. In addition, teachers can make customized TOEIC tests from an available pool of question,10 iii. 2016 New TOEIC? - Changes and Updates Educational Testing Service (ETS) created the TOEIC® test in order to gauge how well some people speak English. As more and more people are becoming familiar with the test, there is a push to further challenge test takers while maintaining the general difficulty of the test. In 2016, the TOEIC* underwent changes to its questions and question types while maintaining the original set-up of the TOEIC®, The scoring system of the test has also remained the same. Changes to the test include: Part Task Question No. Question Changes Listen and choose the best Part 1: Photographs description ofthe picture 6 ‘Number of questions changed (10-6) provided. LUsten and choose the best Part 2: Questions and Responses | response to the question 25 [Number of questions changed (30 -»25) or statement provided. Number of questions changed (39 -» 39) Conversations now may include three speakers caer esa ‘Twonew question types introduced! conversation and ansver | (15 Conversations) |: !leation question ~ Questions that refer toa ‘comprehension questions enversations) | “direct quote from the conversion and question, based on the conversation, their meaning (often not litera) 2. Graphic question -A simple graphics provided Inrelation to the conversation, which must be sed to answer a question Part 3:Short Conversations ‘Two new question types introduced: LUsten toa short talk and 1. Implication question - Questions that refer to fmeneretecteheron 30 a direct quote from the talk and question their Part 4: Short Talks Sane he (10 Talks) ‘meaning (often not litera ree 2. Graphic question ~A simple graphic is provided Intelation tothe talk which must be used to answera question. Gee ulated) Part Task Question No, Question Changes. CChoose the best word or Pert Stincomplete Sentences, | Choos he Poser 30 [Number of questions changes (40-* 30) Number of questions changed (12-* 16) ‘choose the best wor, 6 + (Each passage contains 4 questions) Part :Text Completion phrase, or sentence to fil (épassages) | ach passage: bee! eed New question type introduced: Choosing the sentence that best fits the text. sa ‘Two new text types have been added: oe 1. Excerpts from online chats eeeepecrndarener | (20Single Passages | 2-Textmessoges Pan 7:Reading Comprehension | suestionsbasedonthe | 2DO¥blePase9es |» new question type has been added: 3 THplePossa9e) | Fin the best poston forthe provided sentence. ‘Triple passage sets have been acded, passaaets) ‘Among these physical changes to the questions and passages, more diverse accents will be used in the recordings, such as American, Canadian, British, and Australian accents, Also, more colloquial use of the language, such as "wanna" instead of “want to" or "gonna" instead of "going to” are included in the listening passages.iv. Sample Lesson Plans ‘These sample lesson plans are designed to have those preparing for the TOEIC® work on both listening and reading skills side by side over a 16-week period. These syllabi are suitable for both classroom instruction and self-study, It can also be adjusted based on areas of strength or weakness. Lesson Plan A a Lee TT 1 [ Part 1 House, Workplace (p. 14, pp. 16-23) Parts 586 Parts of Speech, Tenses (pp. 72-83) 7__| Part 3 Workplace Dilemmas (p. 38, pp. 42~43) Parts 5&6 Conjunctions and Prepositions (pp. 118~123) 9 _| Part3 Staffing Changes (p. 39, pp.44~45) Parts 5&6 Modification (pp. 124~129) 10 _| Part 3 Daily Life (p. 39, pp. 46~47) Parts 5&6 Pronouns (pp. 130~135) 12 _| Part 4 Office Announcements 1, 2 (p. 50, pp. 54~57) Parts 5&6 Review Test 2 (pp.148~151) r 13 Part 4 Speeches/Lectures, Public Announcements Part 7 E-mails and Letters, Advertisement 16 Final Exam) Lesson Plan B Week Listening Comprehension Reading Comprehension 1__| Part 1 House, Workplace (p. 14, pp. 16-23), Parts 586 Parts of Speech Tenses (fp. 72-83), 2_| Part 2 Questions with an Interogative(p. 32,36) Part 7 Emails and Letter (9.158, pp.162-171)_ 3 _| Part3 Office Tak (P38, pp.40~A1) Parts 586 Voice, Agreement (pp. 84-95) 4 _| Part 4 Office Announcements 1, 2 (p. 50, pp. 54~57) Part 7 Advertisements (p. 159, pp.172~181) 5 _| Part 1 Businesses, Other Public Places (p.15, pp.24~31) __| Parts 586 infinitives and Gerunds (pp. 96-101), Ault enc teen Parts 586 Partciples and Participle Clauses (pp. 102~107) Parts 5&6 Review Test 1 (pp. 108-111) Part 7 Office Memos and Notices (p. 160, pp. 182~191), 7 | Part 3 Workplace Dilemmas (p.38, pp. 42~43) a iidterm Exam Part 4 Speeches/Lectures, Public Announcements poe aoe 7 oy eet eeeeen Parts 5&6 Relative Clauses (pp.112-117) 10 _| Part 2 Tag/Dectarative/indlvect (pp. 34~35, p37) Part 7 Articles and Reports (p. 160, pp. 192-201) 11_| Part3 stafing Changes (p.39, pp. 44~45) Parts 586 Conjunctions and Prepostions (pp. 118-123) Part 4 Telephone Messages, Advertisements Sea aa 12 | (p.52,pp.62~65) ___[Parts586 Motication fp. 124-129) [43 | Part Travel (p.39, pp. 48-49) Part 7 Pronouns (pp. 130=135) 14 _| Part aBroadcasts, Tours and Tips (p53, pp. 66-69) Parts 586 Conditionals, Comparisons (pp. 136-147) Parts 586 Review Test 2(pp.148~151) 15. | Part3 Daily Life (p.39, pp. 46-47 Part 7 Text Message and Instant Message Chains, Forms (p.161, pp.202~221) 16 Final ExamChapter eS Tatars} irra Part 1 ela Tae} lay Photographs Questions and Responses Ta ae Ter Lely StacyPhotographs Theme Notes Look at the pictures and mark / or X in the boxes. ‘Answer Key p24 rts 8 Bpressons ‘A House bookcase + busy + flower pot = patio uv Aman is digging in the ground. + poted plant eer [1 Aman is purchasing some flowers. eee: (1 Aman is picking up a stick. + t0 be plac «= to be thrown [1 Amanis walking a dog. + to sack [1 The woman is washing some dishes. [ The man is sitting on a stool. [1 The woman is walking through the kitchen. (1 The man is replacing a light bulb. Words & Expressions B Workplace + lghe ture + fot + whiteboard = toadjust (1) The woman is stacking papers on a table. seto demonstrate «to install, (1 The woman is opening a window. » to lay cement ‘The woman is using a photocopier. + to place = tostu The woman is typing on a computer. P + to snarpena pencil = to sovel + tosice . Q “ee (1 She's opening a cabinet. [W She's wearing safety goggles. (1 She's operating some equipment. (1 Shes cleaning some safety goggles. 14 1 Chapter 1Businesses Other Public Places ‘bag has been placed on a chair. Dishes have been set on all of the tables. ooOo8 Blankets have been placed on some chairs. (J Some clothing has been placed on a mannequin. [YW Some shirts are hanging on hangers. (1 Ashirt has fallen on the floor. (1 Aworker is folding clothes. [M Amanis boarding a train. A train is pulling into a station. ‘Aman is opening a suitcase. oo0 ‘A woman is sitting on a bench on the platform. Some people are climbing a tree. ‘Mats have been placed on the ground. A tree has been cut down, 0080 Some people are waving to each other. Some chairs and tables have been set up outside. 7 Words & Expressions + counter = spay + hanger + hook + tae = ledge = mannequin = tabletop = twareange = tobe bagged + tobe served + tobundle + topel rt + topushin + to ipe down Mord 8 Expressions 7 «audios + bench + crassa + ound + intersection = pier + platform * pou + tobe catered + tochain + todockaboat + tofix + tohang up * toline » toplant + totieashoe Listening Practice 115Mini-Tests Listen and choose the statement that best describes what you see in the picture. A House Answer Key p.24 oo YVnr K * “a 6 © a a nw Ut XK 2. “a 6 © © 3G v vr 7 & 3. “” ® © © 16 | Chapter 1a 8 © O LUstening Practice | 17 ' : é i— x XA a ”~ 6) © 0D ooo OB vw # * 8. “~ 6 © O) co x KX N % ~ ® ©oO x RA ~ @) © (O) oa Viet Ais @~ 8 © © Listening Practice 119B Workplace Answer Key p.24 o xVK»x “7 8 © O 2 a @ ~A KV * 3. a) 8) © ©)a XKAXAV “a 8 © O Listening Practice | 2122 1 Chapter i a) (a) K KA 8 © © VA ® Oo O ae x 6 © (©i Listening Practice 2 @ 6) © (0d) 3 Vv XAK “” 8 © © a@ xVx x ” © © ©C Businesses Answer Key p.24 20 AN x 1 (A) (8) © = ) 2B x K Vx 2 (A) (8) (© wD) 20 xV- x 3. (A) (8) (1D) 24 | Chapter Paina -~VXxx a 6 © © Listening Practice 125ae =-- xx ww CO 2 28 y * XX 8. AL () (© (dD) 38 vxxX % (@) © (D)! i = AK KAY ~ 6) © ©) ss KVK KX “a 8 © © Listening Practice 127D Other Public Places Answer Key p.24 a X-x 1 “a 8 © © 3@ ae 2. ) 8) © (Dd) 3G VK AR 3. (A) (8) (© (©) 28 | chapter Samm@ 8 © “0 a x¥KYV —~ @ 8 © © Vx xx @ 8 © © Ustening Practice | 2930 | Chapter 1 xA VK ee ton XXKV (A) (8) (© iD) ao as x x w*e ©o O06 x~ Vx (a) (a) (a) (8) © a (0) -xxK (8) © ( Listening Practice 131 a i ]cae Questions and Responses Theme Notes Read the questions below. Mark / or x in the boxes. ‘Answer Key p.24 A Listen for which interrogative Is being used inthe question ‘The wrong answer choices oftenanswer other Interogatves. Who s the manager? (8) Bobby is. (who) {@) Inthe lounge. (Where) (0) Ithink she nice. How) 32 | Chapter 1 Questions with an Interrogative Who Listen for a person or a name in the answers. Who will be attending the marketing meeting today? (1 in conference room D. (J James got the check. (1) I believe everyone will. What Listen for an object, idea, or action, What did you think of Jason’s presentation yesterday? (1 Iwas impressed. J Inthe afternoon. (J Jason is my colleague. Which Listen fora choice between two things. Which do you think they'll prefer, the blue case or the green one? (1 trisw't on sale, either. (1 The green one, definitely. (1 Mark has the same one. When Listen for a time or time expression. When will the first applicant arrive? 1 tthink they said at 2 pan. (1 tdon't know how to apply. 0 this is my second time.5. Where Listen for a place. Where did Jim put the information about our new benefits package? (1 Ws over there in the filing cabinet. (1) The drawer on the left is locked, (1) We haven't received any packages. 6. Why Listen for a reason Why is Ms. Jones insisting that we remove the bulletin board? 1 The printing is too late, 1 She didn’t give a reason. (1 We moved last year. 7. How Listen for a manner, result, opinion, or feeling, How did the meeting go? [11 The meeting will be held at 11pm. 1 We accomplished a lot in a few hours. 1 We never met him before. B Yes/No 1. Be Listen for a description, identity, location, activities, or situations. Is housing provided by the company? Yes, moving is expensive. (No, thaven't looked at any houses. (1 Not that | know of. 2. Do Listen for facts about people, places, or things. Do you want me to adjust the total bill to include the tax? 1 ilpay by credit card, (1 That's a goo (1 Ididn’t know you knew him. lea, This type of question is usually answered with yes ‘orn, However in some cases, the yes ornois Implied and omitted from the response. Listening Practice | 33Aw c People a auesions to confien information they think hey already know. Indirect questions are «considered more polite, particularly when people areasting something about Vs {8 personal or sensitive topic, “Answers to statements often express surprise of a solution to a possible problem. 34 | Chapter Modals Listen for responses to questions of opinion or permission. Can | borrow your pen? 1 Sure, go ahead. 1 No, a pencil. (1 Yes, Il give it right back. Have Listen for responses relating to something that may have happened in zhe past. Have Linda and Robbie applied for the position yet? (J Let me check for you. () They'll be here soon. (J Just apply it to the top. will Listen for responses about something that will happen in the future. Will you e-mail the document again, please? C1 Mido it right away. (1) Next week is good. (1) Let me find my glasses. Tag/Declarative/Indirect Listen for phrases that agree or disagree with the statement, often with yes or no in tthe beginning, or a statement that provides more information about the initial remark, Tag Ques ns. Listen for yes/no or a confirming statement. Sue looks exhausted, doesn't she? (1 Milspeak to her tomorrow. [She can barely hold her head up. [F] Ididn't see it, either,2, Declarative Sentences Listen for expressions of emotion, opinion, extra information, or a follow-up question to the statement. ‘The copier is down at the moment. (J Youcan copy mine. [J There's another one on the third floor. (1) I think she is upstairs. 3, Indirect Questions Listen for specific information. Does anyone have any idea why John and Mary look so happy? [ Aren't they in here? J They have a lot of good ideas about that. [1] Mrs. Smith just announced their promotions. Listening Practice 135 sesuedsou puo suonsend 2304 IN imoMi fests MiniTests Listen to the questions and choose the best answer. A Questions with an Interrogative o os o 050 o 2@ ° ay a oa o a oe to o ost B Yes/No *@ o os 36 1 Chapter1 (a) “ (A) a) (a) 1a) “ (a) (a) (a) (a) (A) ) ” (a) (a) (a) (a) (a) “ “ “ (a) (a) (a) (a) 28 a oO ww ° me o oot o 002 o 093 oO oa 095 oo oor (a) (a) (a) “a (A) (A) (a) (a) (a) (a) (a) (A) (a) (a) “ (A) (a) (a) Answer Key p24 Answer Key p25C Tag/Declarative/Indirect ooo OB ye exueavawn (A) a) (a) a) (A) (A) (A) w (A) (A) (A) (A) (A) (8) 8) (8) (8) (8) (6) (8) (8) (8) (8) (6) (8) (8) © © © © © © © oO © © © oO oO ne 3@ ae 38 ce i) ae 36 2e 268 28 o on (A) (A) (A) (A) (A) (a) (A) “ (A) (a) (A) (A) (8) 6) (8) (8) (8) (6) (8) (8) (6) (6) (6) (8) Answer Key p25 © © © «© © © © © © © ) © Listening Practice | 37Short Conversations Theme Notes Read the following conversations, and focus on the main points. Use the What to listen for sections as a guide. / vores & Expressions A Office Talk + anal eport * invoice Mi Sandra, did you finish the design for the Pizza Palace website yet? on We Iwas almost finished, but the owner called me just a few hours ago. He said he wanted + presentation to change the concept ofthe site to something more elaborate. + rested Mi And we stil have to present their designs by the end of this week? Nonse om W:_ Well it was postponed until next Monday. | will have to spend the week redoing it and = temporary skip the department meeting tomorrow. But I'l have something fo you by Friday. Scour What to listen for + tostbmit ~ Who most likely is Sandra? Awebsite designer ~ What is the problem? minute changes were requested, ~ When is the meeting with the client? ‘Next Monday ores 8 txpesons B Workplace Dilemmas + enegy consumption enor Ws Kyle, did you order the food for the Blumstein event tomorrow night? Usually we amusement receive it the day before an event, but it still hasn't come in. + missing IM: Isnt that event next Thursday? | havent ordered it yet. + network sues Ws No, they changed the date and said they wil hold it this week. ee M: Oh, dear Let me make some call to our vendors we can get the fod by tonight, we + tocomect can get everything ready in time. en What to listen for + tooder ~ What kind of company is this? Acatering company «cay = Whats the problem? Supplies have nct arrived. ~ What will happen next? The man will cali the vendors. 38 | Chapter!_ Ey Staffing Changes _ words 8 Expressions = + applicant |W: Did you hear? Management will announce staff promotions next week. They say they + application z will amounce anew asstant manager parcoem : IMz_ Realy? Oh, fm so.nervous.| hope | get promoted + uted 3 M: But | know Gillian has been working hard the past few months. And that new help desk EGanerer) y technician has managerial experience. All three of us have an equal chance. + tohire “ Wat listen for vesaut - What will happen next week? Promotions will be announced, - Why is the man nervous? He worries that he will not be promoted. a many people have a chance of being Free D Dally Life Words & Expressions broken + t0 be aware of M: [need a new cell phone. But | don't want to get stuck with an expensive plan. + tobeout of W: Well, | got my phone at Telemart. The phone was free because | signed up for a monthly + to.come in payment plan, ioeaee M: Hmm, do they sell phones without contracts? » to need fixing/repair W: They do have pay-as-you-go phones, but the initial costs are much higher. 7 oheda bd What to listen for + toreach (someone) ~ Whats the topic discussed? Cell phones ‘ Q aust ~ What did the woman do at Telemart? Purchase a telephone ~ What is said about pay-as-you-go phones? They're more expensive at fist. Fords & Expressions E Travel cancellation «itinerary M: Betty, have you finalized the arrangements for my business trip next week? + reservation W: Yes, I've reserved a single room for three nights at the Griffin Hotel downtown. a ee aon + tobooka tour ‘M: That will make things difficult since my meetings will be at the industrial park near the tocatch a uaivtus! airport. ed + tocheck out W:_ Oh, then Il try to change the reservation to the airport branch of the hotel arg seme = toreserve aseat What to listen for + totake the bus/train ~ What will happen next week? The man will go on a business trip. «The tain/bus runs ~ What is the problem? The accommodations are too far away every. ~ What will happen next? ‘The woman will change the booking. Listening Practice | 39Mini-Tests Listen to the questions and choose the best answer. A Office Talk 3. 5. 6. What are the speakers doing? (A) Holding a meeting (8) Working on a document (©) Writing an article (©) Scheduling a meeting Why is the man worried? (A) The report could be late. (B) The deadline has passed. (C) Hes tired from working. (0) He doubts some information. What will the man most likely do next? (A). Send links to some sites (8) Forward a document (© Calla manager (0) Prepare a presentation file What is the conversation mainly about? (A) Room access (8). Recent office visitors (©) New employees (0) Messaging procedures ‘What does the man mean when he says, “I can't believe it"? (A) He thinks the woman's information is false. (8) Heis afraid something will be stolen. (©) Heis surprised by a change at the workplace. (0) He is happy to see a coworker. According to the woman, when was the code sent? (A) Yesterday (8) Last week (©) This moming (0) This afternoon 40 | Chapter 1 ‘Answer Key p.25 28 6 7. What is mentioned about the meeting? (A) twas canceled. (B)_ It will take place online. (C)_ twill be chaired by the manager. (0) Itwas rescheduled for an earlier date. 8. Why is the man worried? (A) He won't be able to attend the meeting. (8) He doesn’t know anyone attending the meeting. (C) He hasn't finished preparing for the meeting, (D) He has missed an important meeting. 9. What will the woman most likely do next? (A) Send an e-mail (8) Go tothe post office (© Help a coworker (0) Speak to the manager oo in 10. Where most likely is the conversation taking place? (A) Ina doctor's office (8) Inan office reception area (©) Ina coffee shop (0) Ina meeting room 11. According to the woman, why is Mrs. Foley late? (A) She is stuck in traffic. (8) Sheisin another meeting. (©) Her alarm clock didn't go off. (0) Her car broke down, 12. What does the man ask the woman to do? (A) Call Mrs. Foley (B) Drink some coffee (©) Make an appointment (D) Contact him2g 28 13. What will the speakers be doing? (A) Updating a server (8) Fixing a document 19 a commercial avideo 14. What does the man say about the Filmmaker X32 (A) He has no experience with it. (B) He thinks there are errors with it. {C) Itis not available yet. (0) Itis the newest program on the market. 15, What (A) Only certain people have access. (8) They are currently inaccessible. (©) They are located off-site. (0) There is no space left on them. 16. What are the speakers discussing? (A) An upcoming meeting (8) Preparations for new employees (©) Aneed for a staffing increase (D)_ New security policies 17. What does Jennifer say about the ID badges? (A) They are restricted to management only. (B) They take a few weeks to make. (©) They are needed to enter the company building. (0) They require an employee's fingerprint. 18. What will the man most likely do later? (A) Purchase new computers (8) Set up more workstations (©) Send an e-mail (0) Take some photographs mentioned about the company servers? 2 Markeson’s Printers tem Qty Price peritem Subtotal Gold Invitations 150 $1.00 $150.00 Delivey $20.00 TOTAL $170.00 19, What problem does the man mention? (A)_ A product was incorrectly labeled. (8) A delivery arrived late. (©) Abilled amount was incorrect. (0) A product was lost in shipment. 20. Look at the graphic. How much should be refunded? (A) $5.00 (8) $15.00 (©) $50.00 (0) $70.00 21, What will the man do next? (A) Attend a meeting (8) Calla company (©) E-mail a designer (D) Find a coworker Listening Practice 141 suonosionuen i0Ks € 498 i PyB_ Workplace Dilemmas o a 1. What department does the woman most likely work in? (A) Finance (8) Advertising (Q Sales 1 2. What problem is mentioned? (A) A document is missing some pages. (8) Allof the meeting rooms are booked, (©) A photocopier is not working. {D) The wrong product was sent by mistake. 3. What is mentioned about the printers? (A) They are located nearby. (8) They have not finished the order. (©) They will arrive later than usual. (0) They have made a mistake before. o 2 What issue does the woman have to deal with? (A) Being late for a trade convention (8) Handling a client's complaint (©) Dealing with an unhappy manager (© Developing an app 5. What does the woman imply when she says, "I went last year"? (A) She is in charge of airport pickup. {B) She doesn't need to go to the event. (©) She should attend again. (0) She knows what will happen at the event. 6. What will the man do next? (A) Help a coworker (8) Speak with a coworker (© Goto the airport (0) Make a speech 421 Chaptert Answer Key p25 7. What is the man comp (A) Alarge energy bill (8) Amessaging system (©) New office policies (0) Uncomfortable working conditions 8. What did the woman do? (A) Purchased some appliances (B) Sent an e-mail (©) Issued a notice (0) Cooked some food 9. According to the woman, what is being discussed? (A) Changing some company rules (8) Rearranging an office setup (©) Allowing alternative work arrangements (0) Extending the budget o 10, What is the woman unable to do? (A) Place an order (8) Update a program (C) Access a website (0) Reset a password 11. According to the man, what happened yesterday? (A) Passwords were changed. (8) The Internet was cut off. ({C) Company accounts were racked. (D) Changes to the servers were made. 12, What does the man offer to do? (A) Lend his computer (8) Solve a computer problem (C) Make a phone call (0) Find contact inform:o 35 13. What does the woman ask the man to do? (A) Help set up a room (8) Goto her office (©) Look over her work (0) Hand out some material 14, What problem does the man mention? (A) Some name cards are missing. (8) Apiece of equipment is not working. (©) Some managers haven't shown up yet. (0) A printer isn’t working properly. 15, What does the man say about the managers? (A) They are very detailed. (8). They will be arriving shortly. (©) They don't see each other often. (0) They are currently eating. 16. Where most likely are the speakers? (A) A police station (8) Astore (©) Aworkshop (0) Abank 17. What were the speakers discussing? (A) A customer comp! (8) Anew selling method (© Acompany policy (0) Anew employee 18, What is the problem with the manual? (A) Ithas not been updated. {B) It does not include the return policy. (It contains several errors. (0) Itis difficult to understand. sonosmanen vos cee Meeting Room Reservation Sheet ‘Tuesday, June 23 Room 101 Customer Service Department Room 102 Human Resources Department Room 201 Marketing Department Room 202 Sales Department 19. Look at the graphic. In which room woman's meeting take place? (A) Room 101 (8) Room 102 {C) Room 201 (D) Room 202 the 20. What is mentioned about the reservation sheet? (A) Ithas been lost. (8) Itcannot be changed. (©) Itisnot up to date. (0) Itis not completed yet. 21, What does the woman need for her meeti (A) Abigger room (8) Aportable hard drive (©) Aprojector {D) Abudget report Listening Practice 143C Staffing Changes 1, What was recently posted on a website? (A) Acontest entry form (8) Ashipping delay notice (©) Amembership rewards program (0) Ajob advertisement 2. What is mentioned about the president? (A) Hes not often on-site. (8) Hes going to retire soon, (©) Heis looking forward to hiring a new worker, (0) Heis looking closely at all applications. 3. What does the man offer to do? (A) Help review applications (8) Speak with the president (©) Design an application (0) Deliver a letter $e 4, What will happen in two weeks? (A) A product will be launched. (8) Anew position will be assumed. (C)_ Ajob vacancy will be announced, (0) Acompany ceremony will be held. 5. Why isthe woman busy? (A)_ She has meetings with management. (8) Sheis packing up her office. (© Sheis attending a training course. (0) She is promoting a new product. What does the man imply when he says, “Wve finished my work for the day"? (A) He ts quitting the company. (8) He can attend the ceremony. (©) He will be leaving work early. (0) He can help the woman pack. 44 1 Chapter Answer Key p25 o Se 7. What was announced at the meeting? (A) Anew CEO (8) An education opportunity (© Acompany party (0) A staff member's departure 8. Why is the man unsure? (A) He feels he is not qualified, (B) He hasn't had an interview in many years. (©) He has never met the new employee. (D) He doesn’t want to change branches. 9. According to the woman, what will happen next month? (A) An employee will retire. (8) Anew store will be opened. (©) Aregistration period wil start. {D) Interviews will begin. 10. In what industry do the speakers most likely work? (A) Publishing (B) Construction (©) Headhunting (0) Transportation 11. What is the news about Stacey? (A). She will earn a lower salary. (8) She received a big promotion. (©) Sheis transferring departments. (0) She will work ata rival company. 12. What does the woman plan to do today? (A) Renta car (8) Enter a competition (©) Hire more interns (0) Revise her résumé13, What are the men currently doing? (A). Shopping for clothes (8) Taking a picture (©) Meeting a client (D) Interviewing a candidate 14, What does the woman offer to do? (A) Tailor some clothes (B) Show some pictures () Rent outa studio (D) Demonstrate camera functions 15. What does Mr. Somerton ask for? (A) A thought process (8) Some job references (©) Asample design (0) Another model o 16. What are the speakers discussing? (A) Arésumé service (8) Ajob opportunity (© Apromotion (0) Aseating arrangement 17. What is the woman worried about? (A) There won't be many applicants. {B) There won't be enough seats. (C)_ Her résumé isn’t noteworthy. (0) The application is too detailed. 18, What does the man offer to do? (A) Help write a document (8) Talk toa manager (©) Review an application (0) Let the woman use a document 19. Why does the woman want to change their hiring plan? (A) To hire more people (8) To decrease staff turnover (© Toreduce costs (0) To vary the candidate pool 20. Look at the graphic, What method does the ‘man suggest using? (A) Headhunters (8) Community Job (©) College Referral Programs (0) Third Party Websites 21, What will the man do next? (A) Increase a budget (8) Phonea colleague (©) Create a presentation (0) Speak with coworkers Listening Practice | 45 sonorous cma I TadaD Daily Life 5. 6. Who most likely is the man? (A) Dr. Johnson, (8) A receptionist (©) Apatient (0) The woman’ assistant ‘According to the woman, why can't she come in the afternoon? (A). She has another appointment. (8) {tis too far from her office. (©) She won't have transportation available. (0) She has lunch plans. ‘When will the woman visit the doctor? (A) 9am, (8) Tam. (© 12am. (0) 2pm. Where most likely are the speakers? (A) A suit tailor (8) Aoffice supply store (© An interior design firm (0). Anarchitectural firm ‘What does the man mean when he says, "These here are a bit too large”? (A) He thinks the design is incorrect. (8) He feels he was given the wrong product. (©) Heis surprised by their size. (D) He doesn't think they will fit his home. What will the woman probably do next? (A) Arrange for another delivery (8) Show the man an inventory list (©) Visit the man’s home {D) Write down the man’s measurements 46 | Chapter 1 Answer Key p26 ° 18 7. Where most likely are the speakers? (A) Atransit station (8) An auto repair shop (© Acomputer store (0) Acar rental center 8. What is the woman worried about? (A) The price of a service (8) The location of a store (©) The schedule of a bus (0) The transportation to an event 9. What does the man offer to do? (A) Give hera ride (8) Reprint a receipt (C) Lend her his phone (0) Let her borrow a car 10. When is the earliest time the woman can visit the repair shop? (A) 8:20 (8) 830 (© 9:00 (0) 9:25 11. Why does the woman need to visit the repair shop? (A) To pick up an order (8) To fix a broken screen (©) Topick up a computer (0) Togo toameeting 12, What does the man suggest the woman do? (A) Go on the weekend (8) Call the shop (©) Do her own repairs {D) Arrive earlya o te 13. What are the speakers discussing? (A) Arecent purchase (B) A grocery bill (©) Autility bill (0) Ajob position 14, What is mentioned about the woman? (A). She purchased a home last month. (8) She has begun telecommuting. (©) She works for the electric company. (D) She has been using less power lately. 15, What is the man going to do? (A) Ask for a review of his usage levels (B) Request a discount on his next bill (©) Use the lights in his house less often {D) Have the service disconnected 2 16. Where most likely are the speakers? (a) Atacafé {B) Ata real estate agency (C)_ Atan elementary school (0) Atan architecture firm 17. What is mentioned about the apartment on Maple Street? (A)_ It was recently renovated. (8) thas an outdoor space. (C)Ithas nice views of the city. (0) Itis currently being remodeled. 18. What will most likely happen next? (A) Aphone call will be made. (8) An apartment will be viewed. (©) A café will be rented, (D) Ahouse will be redecorated. 20. 21. a ist Georgetown Bank Credit Cards AI Card 15% off enroliment at an educational institution Happy Day Card Free coffee once a month New Me Card. 10% off all online purchases Up and Away Card station purchase 5% cash back on any gas 19. Why is the man at the bank? (A) To open a bank account (8) To report a card stolen (© Toapply fora loan (0) To check the status of a request Look at the graphic. Which card will the man most likely receive? (A) An Al.Card (8) AHappy Day Card (©) ANew Me Card (0) An Upand Away Card What does the woman ask the man to do? (A) Come back later (8) Visit another branch (©) Apply for another service (D) Show identification Listening Practice 1 47E Travel 23 1, Who most likely is the woman? (A) Ahotel clerk (8) A travel agent (©) A business client (D) A coworker 2. Why does the man have to pay a fee? (A) For a club membership (B) Fora last-minute cancellation (©) Fora down payment on a room {D) Fora security deposit at a hotel 3. What does the woman say she will do for the man? (A) Make alternative accommodations (8) Transfer him to a manager (C)_ Refund the entire bill (D) Upgrade a room 4, What are the speakers discussing? (A). Off-peak season dates (8) The price of airline tickets (©) The booking of a flight (0) Airline membership application 5. What does the man imply when he says, "That's unfortunate"? (A) Heis disappointed about the unavailability of a flight. (B) He thought he would receive more points. (©) He will be late for an appointment. (0) Heis unhappy that the sale period is over. 6. What does the man ask about? (A)_ Using membership points (8) Obtaining an airline credit card (©) Booking through another airline (0) Changing to a cheaper seat 48 | Chapter 1 Answer Key p.26 3@ y % W 12. ‘Where are the speakers going? (A) Toa train station (8) Toa health center (© Toahotel (D) To an office ‘What does the man want to co? (A) Take the quickest option (8) Aska station manager (© Check a schedule (0) Use a coupon According to the woman, how long will they wait for the next train? (A) Five minutes (B) Ten minutes (©) Twenty minutes (D) Sixty minutes Where most likely are the speakers? (A) Ata train station (8) Atan airport (©) Ata travel agency (D) Ata luggage store What is the problem? (A) Abagis not on sale, (8) Aman will miss his flight. ()_ A flight is completely booked. (D) Asuitcase is over the weight limit. How much will the man most likely pay for his bag? (A) $5 (B) $23 (©) $25 (0) $50o o 50 isa 13. What are the speakers discussing? R eile Suites Hotel ~ (A). Some travel photographs - Sa (8) Acoworker’s work schedule Invoice (© Acontest prize Guest Name: Kendall Wiliams (D) Last month’s expenses Guest Number: 653452 i : Date: Jun 21 > Jun 14, What is mentioned about the man? List of Charges: (A) He often visits Alaska. = (8) He is new at his job. tem —__[Priceper night] Total (©) He did a lot of overtime last month. CityView-4nights| 120.00 | 480.00 (0) He recently went on a cruise. ae S| as Phone Call 10.0 | 15. What will the man probably do next? (A) Do research for a trip (8) Drive his car to the airport (©) Buyacamera (D) Purchase some luggage 19, Look at the graphic. How much money will the man be refunded? (A) $10.00 (8) $120.00 (©) $200.00 (D) $480.00 Tora —_| 690.00 16. Who most likely is the woman? (A) Atourist 20. According to the woman, what is the cause of (B) Astore clerk. the problem? (©) Atour guide {D) Atravel agent (A)_An incorrect phone number (8) Awrong name (© Acomputer error 17, According to the woman, what is included in (©) An expired coupon one of the tours? (A) Amuseum visit a (8) Afood demonstration (© Azoo trip (0) Ashopping trip What does the man ask about? (A) Aconvention center location (8) Alost book (©) Abusiness center {D) Ameans of transportation 18. What will the man probably do next? (A) Goto the travel agency (B) Look at the list of tours (©) Check for available dates (0) Visit an ttalian restaurant Listening Practice 149 suonosianioy uous ¢ 08 i maShort Talks Theme Notes Read the following talks, and focus on the main points. Use the What to listen for sections as a gi wee & Expressions A Office Announcements 1 enifcate + digurbance Please be advised of the upcoming annual computer system maintenance. In an effort to * educational institution * floorplan ‘minimize any inconvenience, the shutdown is scheduled for Saturday evening, beginning at 11559 pm, The system should be back up no later than Sunday at 12:55 psn. To avoid losing any + teac data, please back up your files prior to Saturday evening. Once you have done so, send an » padding permit ‘e-mail to the computer maintenance team. If for any reason the system is down longer than oes expected, you will be notified at the e-mail address provided. Management extends their » tominimize sincere thanks to all employees for their cooperation. * totake advantage of What to listen for ~ What is the purpose of this announcement? To announce system maintenance ~ What should the listeners do? Backup their files ~ What will happen if the update takes longer? Staff will be informed by e-mail, B Office Announcements 2 V jaa & Expressions attendance Now, before we end this meeting, Id like to discuss a big change that will take place next : a week. Starting Monday, we will no longer be using time cards to record our work hours. Thanks to the hard work of the IT team, we have now been able to butld it into our oe messenger system, Many have complained that the machine we used was incorrect, so this * untiited will fix that, We will be holding a short meeting with each department about how to punch in ane and out each day on it. I'l send you an e-mail after the meeting with the times when we will = toconclude visit each department. What to listen for - What is the topic of the announcement? A change in the time recording system ~ Why is there a change? ith the previ fem ~ What will happen after the meeting? A le will be distributed. 50 | ChapterC Speeches/Lectures Welcome, everyone, to the third annual company picnic. It has always been a lot of fun organizing and participating in this event. | hope everyone else feels the same, And none of itcould have happened without the help of the planning team. Now, for this year’s picnic, ‘we have been able to get the band The Gray Mice to play for us today. After their performance, we'll be playing some games, Last year's sports events were so popular we have added more, so | hope everyone enjoys them. What to listen for = Who most likely are the listeners? Company staff ~ What event is taking place? Acompany picnic What will happen next? Aband will perform, D Public Announcements ‘Attention, all Harriet’s Jewelry customers. Beginning next Monday and for the next month, ‘we will have our winter holiday hours. This will give you plenty of time to find the perfect present for your loved ones, Stil not sure what to get them? Have one of our representatives help you pick it out, Just answer our special questionnaire, and we will figure out the kind of present your special someone would like. And if we're wrong? Don't worry, we have a 100% money-back guarantee, So come on in and find that gift today! What to listen for ~ What kind of business is this? Ajewelry store = What does the speaker ask customers to do? Complete a survey ~ What does the speaker offer customers? A full refund guarantee Tae | iw 8 gression, achieverent + anardee + notable + product launch + sonifant + wnbeatable wre + mention + wrecognie ‘ei p0us 73206 I ‘Words & Expressions demonstration = promotional item + toavold = toencourage = cohand out + sohead/hurry over Attention. = duet 1 Rest assured (that) Listening Practice | 51Words 8 Expressions 10 allback = to expedite ' at your earliest convenience + Please be advised (that) tests xeon authentic » canpaign = commercial + drawing = nowonder = torecord 52 1 Chapter E Telephone Messages ‘Thank you for calling Dynamic Bank's credit card service center. You have reached us after regular working hours. Our standard hours are Monday through Friday, 7 am. to7 p.m. However, if this is an emergency, one of our highly trained representatives will assist you. For lost or stolen cards, press 1 now. Ifyou encounter difficulties with the approval of a purchase, press 2 now: Depending on call volumes, you may experience a short walt. Rest assured our representatives are working to answer your call as quickly as possible, Thank you a calling Dynamic Bank, in for What to listen for ~ Why would a caller hear this message? The business is not currently open. ~ What should callers do about a lost credit card? Press 1 - Why might callers have to wait? Because many people are calling F Advertisements Have a passion for cooking? Then come down to the Brick Oven Restaurant and Grill and put your passion to work. We are looking for someone to work the evening shift. We prefer, someone who has at least 2 or 3 years'kitchen experience, though no formal training is required. Applicants will be asked to go through a regular interview anda cooking, ‘demonstration in the kitchen. For information on the position and an application, visit our ‘website at wwwbrickoven.com. What to listen for ~ What type of busines: restaurant ‘The person may have an ~ What happens after someone applies? The person may have an interview ~ Where can people apply? OnawebsiteG Broadcasts Welcome to WOG Radio's weekly business news. !m your host, Gerald Montenegro. Today's story is about Marcello Beverage Company, a leading children's juice manufactuter, which has announced plans to build another factory in Lambertville. Business experts say this move isin anticipation of the company expanding globally. The recent success of its new all: natural yogurt drink line has given the company the confidence to try out new markets. Marcello Beverages will begin a digital advertising campaign in Spain and France in July. What to listen for - Who is Gerald Montenegro? Aradio host ~ What is happening in Lambertville? A factory will be built. ~ When will advertising begin overseas? InJuly Tours and Trips ‘Thank you for coming to the tour of the Caribbean Coffee Company's processing plant. | know everyone Is probably very excited to see how the country’s number-one seller of coffee makes its beans. On today's tour, we will show you just that. We will start with a small documentary about our plantation before we head for the bean processing room and then packaging, At the end, we will go to the taste-testing room, where you can taste our classic flavors, plus some that we haven't put on the market yet. All of the blends you try today will be on sale in our gift shop at a special tour member price, so make sure to stop by there. What to listen for ~ Where is the talk taking place? Ata factory ~ What will the listeners do at the end of the tour? Sample coffee ~ What is mentioned about the coffee? Some flavors are not in stores yet, Samim ‘Words & Expressions + charity event + festival + merger + studlo + to combat + tojoin + toprase ‘Words & Expressions, + botanical garden «harbor + processing plant + sanitation + toapproach + to pickup + tostelize Listening Practice | 53 ones uous #106 aEMini-Tests Listen to the questions and choose the best answer. A. Office Announcements 1 a 1 What problem is mentioned? (A). There is leakage in the plumbing, (8) Loud noises make concentration difficult. (©) The company will be closed for a few days. (D) The office building has been flooded. How long will the repairs take? (A) Two days (8) Three days (©) One week (0) Two months What does the speaker say about the Fisherman's Port Restaurant? (A) Ithas recently finished renovations. (8) Itis located on the other side of town. (©) Itisa subsidiary of the company. (0) Itis offering a discount. 5. 6. According to the speaker, what were the listeners asked to do? (A) Arrive earlier (B) Contact a vendor (©). Work on a budget (0) Bring a document Which department is the speaker from? (A) Human Resources (B) Sales (©) Finance (0) Legal What will happen after the meeting? (A) Avenue will be announced. (B) Another meeting will be held. {C) An employee will be promoted. (D) A list will be distributed, 54 1 Chapter1 Answer Key p.26 7. Who may take this course? (A) Managers who were accepted into the first, class (8) Any employee who completed the introductory class (©) Only employees located in certain parts of the city (0) Employees who have been registered in the final course 8, What does the speaker imply when she says, "The list is quite long”? (A)_ Not everyone may join. (8) It may be taken at any time. (©) Itis difficult to read through. (0) There are many locations available. 9. What is this course required for? (A) Participation in a management training course (8) Completion of an office systems certificate (©) Registration for a new computer system (0) Competing in a compary competition 10. What is being announced? (A)_ Details of an upcoming construction project (8) Anew work schedule for sales staff (©) Total sales figures for the month of August (0) Anew bus and subway system in the city 11, What are staff members encouraged to do? (A). Reschedule construction work (8) Submit parking tickets (©) Use public transportation (0) Reduce their transportation budgets 12. What does the speaker say about street parking? (A) Itis only available to menagement. (8) The number of spaces is limited. (©) Parking fees will be reimbursed. (0) [twill be prohibited on specific days.o te Tuesday, April 2°*Tour Schedule 10:00 am. ~ 11:00am. | Beau Jacques 11:00 am, ~ 12:15 pm. | Mark Troyton 1:00 pm. - 2:00pm. | Ronald Robinson 2:00 p.m. ~ 5:00 p.m, | Marcella Santos 13, Who are the listeners? (A) Tourists (8) Company clients (©) New employees (0) Investors 14. Look at the graphic. When was the speaker originally supposed to meet the listeners? (A) 10am. (B) 11am. (©) 1pm. (0) 2pm. 15. What does the speaker ask the listeners to do? (A) Attend a meeting (B)_ Use another entrance (©) Avoid making noise (0) Take extra samples 17, Look at the graphic. WI le ao | 8 Conference Conference Room A. Room c Hallway/Elevators 16. How long will the maintenance last? (A) Two hours (B) One week (C) Two weeks (D) One month elevator will be serviced first? A) A (8) B ac (D) D 18, What is the speaker offering the listeners? (A) Some special privileges (B) Acomplimentary spa service (©) Anactivity tracker (0) Some tickets to a performance LUstening Practice | 55B_ Office Announcements 2 o 2 5 6. Where are the listeners? (A) Ata community class (8) Ata training course (©) Ata staff meeting (0) Ata conference What problem is mentioned? (A) The Internet is down. (B) Some of the machines are broken. (©) The software is not ready. (D) There isn’t enough equipment. What will happen after lunch? (A) Aclient meeting will be held. (8) Some more people will arrive, (C)_ Another instructor will come in. {D) More computers will be brought in Who most likely are the listeners? (A) City officials (8) Tour guides (©) Nursing students (D) Corporate executives ‘What is the purpose of this talk? (A) To “uss paid time off (8) Toask some staff to leave (©) To talk about a local fair (0) To change website content According to the speaker, what have some ‘employees said about a policy? (A) It causes stress to employees. (B)_ It has been considered unfair. (©) Itis their most efficient one to date. (0) Itis being taken advantage of. 86 1 Chapter 1 oa 16 % n, 12, Answer Key p26 What is the topic of the meeting? (A)_ Introducing a new product (8) Improving an advertisement (©) Reworking a budget (0) Changing a marketing strategy What does the speaker say about the previous advertising campaign? (A) Itwas too different. (B) It was ineffective. () Itwas recorded last year. (0) Itonly appeared on television. ‘What does the speaker ask the listeners to do? (A) Contact a recording comaany (B) Create a commercial ide (©) Begin filming an advertisement (0) Come up with a budget When is this meeting taking place? (A) Prior to another meeting (B) After work ends (Q) Before work begins (0) During a lunch break What does the speaker imply when she says, “The scores are disappointing’? (A) She couldn't find the scores. (6) The company scored lowon a survey. (©) Customer attendance is low. (0) The survey wasn't given out. What does the speaker ask the listeners to do? (A) Engage with customers (8) Change the staff greeting message (©) Alternate work schedules (0) Ask for help from management°@ dune ‘Company Phone Directory Sun | Mon | Tue | Wed | Thu | Fri | Sat a Department Extensions 1 [2 (3 la [5s |e |r 562 _ | Public Relations cone 545 | Legal e jo jo [uw 2 fas fra 653 _ | Management on rr 664 | Sales 16. What is the purpose of this announcement? 13. What caused the problem? (A) Torelease a schedule (A) A missing delivery (8) Tofind a customer (B) An unexpected storm (©) To clarify a policy change (©) Adrop in supply (0) Toannounce a new sale (0) Alate delivery 17. What is indicated about the policy? 4. a the graphic. When is the new launch (A) Areceipt has always been mandatory. a (8) Shoes from other stores are accepted. (a) 7 (C)_ Shoes must be in the original packaging. (8) 9* (0) Children’s shoes are an exception. (c) 10" (o) 11" 18. Look at the graphic. Which department is the speaker from? 15. What does the speaker ask the listeners to do? (A) Locate a package (8) Find another supplier (©) Contact customers (0) Consider promotional gifts (A) Public Relations (B) Legal (©) Management (0) Sales Listening Practice | 57 st yous #308 i ma58 C Speeches/Lectures a mn nm 1. What is the purpose of the speech? (A). To inform people of events and arrangements (8) To give directions to a place (©) Toask for volunteers (D) To encourage audience participation 8 2. What does the speaker say about the workshop? (A)_ thas changed instructors. (8) It has been moved to later in the day. (©) Computers will not be provided. (0) Early registration is encouraged. % 3. What are the listeners asked to do tonight? (A) Reserve a table (8) Download some software (©) Purchase tickets (0) Wait for transportation “a @) © (0) 5. Who most likely is the speaker? Answer Key p26 Where most likely are the listeners? (A) Inalibrary (8) Inabank (©) Inanintemet café (0) Ina bookstore What does the speaker say takes a lot of time? (A) Ringing up customers (B) Checking out books (©) Finding misplaced items (0) Resolving customer complaints What does the speaker imply when he says, I ccheck on them whenever someone new gets on”? (A) He thinks staff should take turns with the Job. (8) He feels staff should also check on users more frequently. (©) They should create a sign-up sheet. (0) He thinks it should be checked less frequently. A member of the Green Violets The new sales manager A top sales representative The company president According to the speaker, what occurred recently? (a) (8) © (0) 6. (a) (8) © (0) Chapter 1 ‘The Green Violets won an award. nS Company profits doubled. The company had its 20 anniversary. The president met the band. What will happen after the performance? A gift presentation 12. A guest lecture ‘An award ceremony A special dinner ‘What is the speaker's occupation? (A) Anactor (8) Anauthor (©) Apublisher (0) Alibrarian What is the subject of the seminar? (A) Getting a book published (8) Publishing book reviews (©) Making presentations (0) Finding the best publisher According to the speaker, how can writers best impress editors? (A) By being aggressive (8) By showing confidence (©) By exhibiting creativity (0) By contacting them politelyo AquaJugs ‘size Price 100 mL. $430 300 ml. $5.00 500 mL. $6.50 1000mL_——$7.00 13. Who most likely are the listeners? (A) Factory employees (8). Store owners (©) Product manufacturers (0) Safety inspectors 14, What feature of the product does the speaker highlight? (A) Its colors (8) Itssize (©) Its weight (0) Its durability 15. Look at the graphic. Which bottle will most of the listeners probably purchase? (A) 100 mL (B) 300 mt. (© 500 mt. (0) 1000 mt o Kenswick 10" Annual Education Awards Recipients | math Vivian Mayfield Language Arts | Antonio Basto Science Holly Clarins Social Science Wiliam Kohl 16. What will happen after the ceremony? (A) A special announcement (8) Aphoto session (© Adinner (0) Atraining session 17. Look at the graphic. Who will receive an award first? (A) Vivian Mayfield (8) Antonio Basto (C) Holly Clarins (0) William Kohl 18. What will the speaker do next? (A) List event benefactors (8) Givea lecture (©) Hand out an award (D) Lead guests to dinner Listening Practice 1 59 es vous 908 I =D_ Public Announcements o 1. Where is this announcement being made? (A) Ata department store (8) Ata restaurant (© Atapharmacy (0) Ata bookstore 2. According to the speaker, whi members get with their points? (A) Gift certificates (8) Fine jewelry (©) Imported perfumes (0) Prescription medication 3. How can customers join the store's membership club? (A)_ By paying a small one-time fee (8) By buying some household appliances (©) By talking to the checkout staff (0) By asking at the customer service desk 4, Where is this announcement most likely being heard? (A) Inatravel agency (8) Ata boarding gate (©) Ata check-in counter (0) Inahotel lobby 5. What is most likely the reason for the delay? (A) Inclement weather (8) Ascheduling mistake (© Faulty equipment (0) Amissing mechanic ‘What are the listeners requested to do? (A). Wait for further instructions (8) Visit the check-in counter (Line up beside the gate (0) Take an alternate flight 601 Chapter 1 Answer Key p.27 a sty 7. What is the purpose of the announcement? (A) To promote a new route (8) To inform passengers of a delay () To announce a gate change (0) To give travelers a gate number 8. What time will the gate close? (A) 815 pm. (8) 825 pm. (©) 835 pm. (0) 8:45 p.m. 9. What is mentioned about the vouchers? (A) They are only available to business-class passengers. (B) Children may use them to receive a different item. (C)_ They will only be available until twenty minutes prior to departure. {D) The vouchers may be used at any convenience store. o ‘00 10. Where are the listeners? (A) Inaconcert hall (8) Inanaquarium (©) Ata beach (0) Ata pet shop 11, What does the speaker ask the listeners to do? (A) Come to an event (B) Visit the service desk (C)_ Be prepared to stand (D) Avoid a certain area 12. What does the speaker say about the event? (A) Tickets are being handed out. (B) Itis completely new. (C)_Itis their most popular atiraction. (D) Anew animal will be joining.2 | Maysfield Arts and Crafts Festival | 4:00-5:00 pm. | Glass Art Feature 5:00- 6.00 pm. | Origami Demonstration -7.00 pam. | Quilting Contest 7:00-9:00 pm. | Culinary Arts Showcase 13, What does the speaker mention about the festival? (A) thas been growing in size. (8) Itis the most popular event in the country. (C) thas only been held once. (0) Itis directed toward children. 14, Look at the graphic. At what time should the listeners arrive? (A) 4pm. (8) Spm. (©) 6pm. (0) 7pm. 15. What will be given to the listeners? (A) Name lists (B) Instructions (©) Directions (D) Recipes Darcy's Department Store Floor Plan 4F_| Children’s Wear (Bathrooms, Tailors) 3 | Women’s Wear (Credit Card Services) 2F | Men's Wear (Customer Service) 1F_| Perfume/Accessories (Information Desk) 16. Look at the graphic. Which floor is the lost-and: found office on? (A) 1F (8) 2F (© 3F (0) 4F 17. What must a person do to retrieve a lost item? (A) Provide identification (8) Give some money (C) Complete a form (D) Describe an object 18. What does the speaker say will happen to the bag after a week? (A) [twill be thrown out. (8) Itwill be mailed to the owner, (©) Itwill be given to charity. (0) [twill be resold. Lstening Practice | 61 ‘pie vous +288 a raoTelephone Messages o 133 1. Which of the following information can a caller hear from the automated system? (A) Medical advice (8) Business hours (©) Ahospital’s location (0) Prescription details 2. When is emergency treatment available? (A) Anytime at Dr. Fitzroy’s office (8) During office hours only (C) After office hours (0) Anytime at Pinehurst Hospital 3, Whyare the callers directed to a website? (A) So they can make a scheduling change (8) So they can speak with a nurse (©) So they can file a prescription (0) So they can submit a question 4. What is the purpose of the telephone message? (A) To announce a show cancellation {B)_ To inform customers of a language option {C) To help customers book tickets (0) To list movie show times 5. What are the callers required to do for tickets? (A) Pick them up 50 minutes before showtime (8) Arrive early at the theater to pick them up (©) Request refunds in person (0) Press 0 to make a booking 6. What does the speaker imply when he says, “There are no exceptions"? (A) Refunds can be given 24 hours before the show. (8) There are no restrictions on refunds. (©) Refunds are not allowed at all. (0) Refunds are available up to show 62 | Chapter Answer Key p27 og fos, 7. Whete does the speaker most likely work? (A) Ata car dealership (8) Ata travel agency (© Ata computer store (D) Ata car repair shop 8. What does the speaker mention about another worker? (A)_ He specializes in electrical problems. (B) He only works one day aweek. (©) He found a problem with the engine. (0) He works at several branches. 9. Why does the speaker ask the listener to call him? (A) To receive location directions {(B) Todiscuss the pickup time (C) To discuss additional repairs and costs (D) To discuss the listener's availability 10. Which department is the listener probably applying for? (A) Legal (B) Personnel (© Finance (0) Design 11. What problem is mentionedin the message? (A) Some documents are missing. (B) The applicant isn’t qualified. (©) The wrong form has been sent. {D) A form has been left blank. 12. According to the speaker, when might the listener be contacted? (A) Monday (8) Tuesday (©) Thursday (0) FridaySea View Resort Number of chairs: 40 Number of conference rooms: 1 Guest count: 35, Cost: $200 Discount: 109 Total: $180 13. What is the purpose of the call? (A) To book a seminar room {B) To advertise a special promotion (C) To promote a sales seminar (0) To confirm a prior booking 14, Who most likely is leaving the message? (A) Aresort customer (8) Asales clerk (© A reservation clerk (D) A conference speaker 15. Look at the graphic. How far in advance was the venue booked? (A) One month (8) Two months (© Six months (0) One year Property Listings 52 601 m 2 Cobbler | Smithwick | Freiberg | Hampton Street | Drive Street Drive Quiet | + Downtown] * Large * Hardwood area | + Lots of property | floors ‘*Marble| windows |*Newly | © Nearby floors remodeled | transit interior center 16. What does the listener own? 7. 18, (A) Arestaurant (B) Areal estate agency (©) A florist shop (0) A shopping mall ‘What concern does the speaker mention about the property on Hampton Drive? (A) It’s too inconvenient. (8) It does not get much natural light. (C)_ There is too much noise. (0) The rentis too high. Look at the graphic. Which property will the listener most likely rent? (A) 52.Cobbler Street {B) 601 Smithwick Drive (© 111 Freiberg Street (0) 21 Hampton Drive Listening Practice | 63 sroivees reeF Advertisements a o ior 1. What does the speaker say about Daphne a Catering Services? (A) Itisa new company. (8) Ithas won many awards. (© Itdoesr’t usually do large events. (D) Itisa national brand. 2. What is available on the website? (A) Server names (6) Available time slots (C) Promotions (0) Vendor information 3, How can customers get a discount? (A) By mentioning an advertisement (8) By speaking to a representative (©) By making a referral {D) By filling out a survey o oo 4, Where is this advertisement being made? (A) Ata sporting goods store (8) Ata community center (C) Ata fitness center (O) Ata craft store 5. What can shoppers win from the drawing? (A)_ A special discount (8) A free membership (© Free equipment (0) Sports lessons n. 6. What does the speaker mean when he says, “You won't want to miss this”? (A) He feels the items are too big. (B) Notall customers are eligible. (©) He thinks this isa great opportunity. (D) Attendance is mandatory. 12. 64 | Chapter Answer Key p27 What does the speaker say about the restaurant? (A) Ithas been in the same location for two decades. (8) Ithas been visited by several celebrities. (© Ithas won several awarcs. (0) Itwas recently remodeled ‘What most likely is Anatoli Petros? (A) Arestaurant manager (8) A movie actor (©) Afood critic (0) ATV show host According to the speaker, what promotion is being held? (A)_A discount on some dishes (8) Aculinary class with a chef (© Acooking contest for kids (0) ATV special filming Who is the advertisement intended for? (A) Large corporations (8) Educational institutions (C)_ Small business owners (0) Freelancers What does the speaker say about TrackMaster Professional? (A). Itis used by all major finance companies. (B) It is only available for a limited time. (C) It sold out within 30 days. (0) Itincludes extra features. What are listeners asked to do? (A) Complete a trial (8) Logon toa websit (©) Speak with a representative (0) Upgrade their softwareHot Rods Today Package Name| Package Highlights ‘One Month Package A | Two nights ceeerarycnice 3560 : Romantic dinner for two aver S000 PackageB | Twonights Tour of local art museum siwovNeats s10000 Package Three nights Nature trail hiking 13. What kind of magazine is being advertised? Package D Four nights Tickets to children’s park (A) Automotive Tickets to childrens park ____| (8) Tourism (©) Interior design (0) Paper crafts 14, Look at the graphic. How much is a yearlong subscription during the promotional period? (A) $2.50 (8) $25.00 (© $50.00 (0) $100.00 15. What does the speaker say about the offer? (A) Itis only valid during the summer. (B) Itis offered only once a year. (©) Itwill start next month. (0) Itis available only by phone. 16. What is being advertised? (A) Ahiking trip (8) Abeach trip (Q) Hotel packages (0) Car rentals 17, Look at the graphic. According to the speaker, which package is perfect for a family? (A) Package A (8) Package B (© Package C (0) Package D 18. What does the speaker warn listeners about? (A) Package prices going up (8) Lack of entertainment (©) Cars being too small for family trips (D) Rooms being unavailable soon Listening Practice 1 65G Broadcasts o 15 1. Whois Sharae Thompson? (A) Aphysician (8) Aradio host (© Amayor (0) Acity official 2. What happened last week? (A) Astorm passed through. (8) Astudy was performed. (©) Some facilities just opened. (0) Avote was held. 3. What will be on after the weather forecast? (A) A question-and-answer session (8) An interview (© Atraffic report (0) Asong request 4, Whatis the speaker currently presenting? (A) A book review (B) An event schedule (© Atraffic report (0) Aweather forecast 5. What will happen this weekend? (A) Aconcert will be held. (8) Heavy storms will hit the area. (© Auditions will take place. (0) An interview will be given. 6. What advice do officials give? (A) Avoid going out (8) Wear long-sleeved clothes (© Bring an umbrella (0) Consume a lot of liquids 66 | Chapter 1 [Answer Key p.27 ° sr Where does the speaker work? (A) Ata university (8) Ata financial consulting firm (©) Ata radio station (0) Ata community college 8. What will Mr, Hucksley be talking about? (A) How to finance one’s business (8) How to sign up for classes (©) How to save money (0) How to not fall for scams 9. What does the speaker imply when he says, “Don't be shy’? (A) He wants listeners to actively participate. (8) He knows most of the community. (©) The guest is a friendly person, (0) The guest is familiar to the community. ° ts 10, What is the topic of the broadcast? (A) Acontest (8) Anewairline (©) Acompany merger (0) Ajob opportunity 11. Who most likely is Gordon Ascott? (A) Aflight attendant (8) Aradio host (©) Anews announcer (0) Acompany president 12. According to the speaker, what will happen later in the year? (A) Anew fleet of planes will be purchased. (8) Flight attendants will finish training, (© Apresident will resign. (0) A corporate deal will be completed.Jorge's Day Race 9:00 a.m. ~ 10:00 a.m, [ Check-in Opening Ceremony | 10:15 a.m.~ 10:30 a.m. Race 10330 a.m, - 12:30 p.m. ‘Awards Ceremony _ | 1:00 p.m.~ 1:30 pm. 13, What is the speaker mainly talking about? (A) Acharity event (8) Acompany event (©) An international race (0) Anew hospital facility 14, Look at the graphic. At what time will the speaker participate in the event? (A) 9:00 a.m. ~ 10:00 a.m. {B) 10:15 am. - 10:30 am. (© 10:30am. - 12:30 pm. (0) 1:00 pam. ~ 1:30 pm. 15, Why does the speaker suggest that listeners go toa website? (A) Tolisten to music (8) Tojoin a dub (©) Tomakea donation (0) To get live updates 16. 7. 18, ‘What caused the problems? (A) Acommunity event (B) Alarge storm (©) Some roadwork {D) Aconcert Look at the graphic. Which location is the speaker talking about? (A) 1 (8) 2 © 3 (0) 4 According to the speaker, what will take place tomorrow? (A) Amusic festival (8) A community crafts sale (© A farmer's market (0) A food event Listening Practice | 67 emives rene [TesH Tours and Trips o 201 1. Who most likely is the speaker? (A) Atravel agent (8) Ashop owner (©) Amuseum docent (0) Atour guide 2. What does the speaker recommend the listeners do? (A)_ Buy some local snacks (8) See a museum representative (© Visita park (0) Stop by an art gallery ‘When must the listeners be on the bus? (A) (8) 2:00 © (D) 4, What problem is mentioned? (A) A tour has been canceled. (8) Some shops have been closed. (©) Atour has been delayed. (0) Some people have not arrived. 5. What does the speaker imply when she says, “Tickets have been sold out for months"? (A). They will have to pay extra for them. (8) Itis the most popular place in town. (©) Itis hard to gain admission into the place. (0) They won't be able to attend, 6. Where will the tour group go after this talk? (A) A market (8) A harbor (©) Awaterfall (0) Acastle Chapter 1 Answer Key p.27 a 2B 7. Where most likely are the listeners? (A) Ashoe store (8) A comporate office (© Agarden center (0) Amanufacturing plant 8 What does the speaker remind everyone to do? (A) To stay with the group (8) To wear sanitary equipment (C) To take off their hats anc shoes (0) Tonot speak with the staff 9. Who does the speaker welcome? (A) New employees (B) Equipment repairmen (©) Corporate investors (0) Regular customers o 208 10. Who is the talk intended for? (A) Officials (6) Employees (©) Interns (0) Landscapers 11, What will the listeners be involved in? (B) A flower-arranging class (©) Atraining workshop {D) A laboratory experiment 12, What will the speaker distribute? (A) Name tags (8) Safety goggles (©) Exercise sults (0) Gardening equipmentEn 13 14. 15. Orangery ‘and Fruit Gardens Rose Gardens Amazon Rainforest Gite Shop ‘What does the speaker say about the gardens? (A) Itis the first day all areas are accessible. (B) The paths have been repaved. (©) All of the flowers have fully blossomed. (D) They will be holding a show. What does the speaker ask the listeners NOT to do? (A) Physically handle the flowers (8) Go into the pond (C)_ Skip any areas (0) Take photos of the plants Look at the graphic. Where will the listeners go next? (A). The Orangery and Fruit Gardens (8) The Rose Gardens {C) The Amazon Rainforest (0) The Gift Shop Denver Museum of History Gallery 1 Gallery 3 Gallery 4 Entrance 16. Who most likely are the listeners? 7. 18. (A) Program interns (8) Jewelry designers (©) European tourists {D) Schoolchildren What does the speaker say about the exhibit? (A) Itis best seen in the evening hours. (8) tis most popular among adults. (©) Itwas specially curated for school groups. (D) Itisa permanent part of the museum's collection. Look at the graphic. In which gallery is the exhibit? (A) Gallery 1 @) Gallery 2 (C) Gallery 3 (0) Gallery 4 Listening Practice | 69 snes rosChapter Tua aes Lica) la) = Incomplete Sentences Text Completion eas Ceo ao a olle Agreement Infinitives and Gerunds Participles and Participle Clauses Tein Me Dnt) eet Bent har eon Modification ee ee) CLAY ont eeoae elite reel EyGrammar Practice Parts of Speech Grammar Notes Words & Expressions 1 Nouns * annval + assembly line Nouns are words that identify a person, place, or thing. They are used as subjects, = committee objects, complements, and appositives, as well as to modify other nouns to form = cordal ‘compound nouns. * ovenight courier 1 recruit + The manager allocated $5,000 for the project. ‘ ease + Sam, a scientist, is our advisor on the new project. «= tocalulate + The ink for the printer is usually delivered in cardboard boxes. + todspose of = toimplement ar 2 Pronouns = to qualify for += tostpply Pronouns are words that can replace other words, usually nouns, to make a sentence less repetitive. + The committee members have not hited anyone because they cannot come toa decision. + I gave Tony the documents for processing since he is the person responsible for them. + I've come to pick up Janet's laptop. Which one is hers? 3 Verbs Verbs are words used to indicate action or a state of existence, or to link the subject to additional information about that subject. + Several of the managers will attend the annual meeting. + Interpreting data is very time-consuming. + The recruits reported that the interviews were very difficult. 4 Adjectives Adjectives are describing words that are used to complement or modify a noun. + Mr. Jackson is excellent for the role of group leader. + Please send the complete file by noon tomorrow, + The newly expanded railway will open in September.7 Words 8. Expressions y PI = contract + markedly 5 Adverbs «patiently + result Adverbs can modify a verb, an adjective, or another adverb, Conjunctive adverbs oie ‘connect phrases or clauses, They indicate manner, time, place, cause, or degree. . eae + We waited patiently for the results of the Internet auction. ; + An application was received from a highly qualified candidate. + Since the new chef began, the quality of food here is markedly better. + Our customers had a few problems with the product. Firstly, they said it was too heavy. 6 Prepositions Prepositions link nouns, pronouns, and phrases to other words in a sentence. They are followed by a noun, pronoun, gerund, or noun clause. + There was concern throughout the department when they heard the news. + The client asked that notes from the meeting be sent to her. + Remember to save your file before closing the program. + Some employees are unsure about how to fill out this new form. 7 Conjunctions Conjunctions connect words, phrases, clauses, or sentences together. + We are looking for someone who is experienced yet open to new methods. + They halted the project because they lacked funding. + We will agree to the contract ifall the terms are met. Grammar Practice | 73 pends 0 sung 5-504 J FadaIncomplete Sentences Mini-Test Choose the word or phrase that best completes the sentence. (3 1 3. 5. The committee is concerned about the. targeted at seniors, so they are recommending a special study. (A) serving (8) services (© served (D) serviced 6. The newly uniform policy has improved the image of the store, according to survey results, (A) implemented (8) implementing plement plementation 2 8 ‘Anew photocopier for the department can be purchased as soon as the forms are submitted, not before, (A) for (8) so (© but (0) nor 9 Factory workers often work together in pairs to ensuire the assembly line is always —__. (A) moving (8) moved (© move (D) moves The budget meeting was interrupted due toa 10. —— problem. (A) technique (8) technical (© technically (0) technologically 74 1 Chapter? Answer Key p28 Please ask the guests to sit down, and then phone reception to say that ___ have arrived. (A) they (8) their (© them (0) themselves The manager asked ___ how much was spent on advertising for the new product. (A) exactly (B) exorbitant (© exerted (0) extended We received a greeting from the ‘managing director of Oloft International at the recent conference, a) (6) © (0) cordialness cordiality cordially cordial ‘The candidate's application for the position of vice president is complete, accurate, and is of our ater (A) proven (8) attraction (©) worthy (0) expensive Itseems___ that the new office equipment will be delivered to the fourth floor conference room by 9 a.m. (A) unlikable (B) unlikely (©) dislike (0) dislikednW. 12, 13, 4, 15. The annual report will be submitted in its entirety at next week's board meeting at our headquarters. (A) latest (6) later (© late (0) lately ‘A project manager makes sure that all project tasks are assigned equally among the project staff. (A) complement (8) complaint (© commanding (0) competent He pointed out the in the report, so they were able to correct it before the presentation. (A) wrong (8) offence (© error (0) burden ‘Maintenance has requested that employees place all ink cartridges to be disposed of in a container. (A) separating (B) separates (© separation (0) separate Our year-end figures are time-consuming to calculate, and we always to submit them ontime, (A) struggler (8) struggle (©) struggling (0) to struggle 16. The accounting software training program is, limited to staff the Kelso branch. (A) from (8) to © by (0) for 17. The conference room will be closed itis being renovated. (A) within (8) by (before (0) while 18. What he needs to do is leave — instructions with the janitor regarding the preparation of the room. (A) memorable (8) allowable (special (0) exceptional 19. Janscore Electronics products are purchased by convenience stores. (A) exactly (8) mostly (C) quickly (0) hardly 20. With our ___ range of breakfast cereals, we have a product that suits eac person's taste. (A) diverse (8) daring () dependent (0) deep Grammar Practice 75 speeds oun pss TITSText Completion Mini-Test Choose the best word or phrase for each blank. Answer Key p.28 Questions | ~ 4 refer to the following memo. §B To: All Sales Representatives From: Katherine Colter Re: Sales Conference As you are a sales conference has been scheduled for the weekend of May 25". However, a 1 number of unforeseen problems have occurred recently regarding the venue; _, management 2 has decided to postpone the event until the problems are resolved. 3. The decision has been made to change the conference to the weekend of June 22". We will meet locally at the Prince Hotel in the 6" floor conference room at 8:00 a.m, and a hot breakfast will be served. Please be on time as the conference will begin immediately afterward. There is a lot of _____ to cover right. 4 before the conference. 11am looking forward to seeing you all on June 22°, 1. (A) awareness 3. (A) We apologize if this causes any (B) self-aware scheduling problems. (© unaware (8) Management is unhappy with the (0) aware venue. (C) Please talk to your manager regarding, transportation. 2. (A) therefore (0) Ameeting will be held about it next (8) although week. (© yet (0) and 4. (A) speeches (8) information (© discussions (0) results 76 | Chapter 2; Questions 5 ~ 8 refer to the following e-mail. To: James@telco.com From: computersolutions@netfor.com Date: June 7 Re: Order #38452 Dear Ms. James, This is to confirm Purchase Order #38452 for a laptop computer. Your ______ was received on June 6. This particular model is in stock, and we are preparing it for shipping today. It will be shipped via overnight courier, and delivery is _______ for tomorrow (June 8). 6. Delivery will be made to the address supplied on the order. If you have any special delivery instructions, please telephone 920-444-555 __ the next two hours. This particular item qualifies for a free gift. Thank you for doing business with Computer Solutions. We appreciate your business, Sincerely, John Samuels Sales Manager 5. (A) order 7. (A) infront of (8) orderly (8) beside (© ordered (© until (0) ordering (0) wit 6. (A) deferred 8. (A) Please ask the courier for more information. (8) prepared (8) Unfortunately, we do not do gift-wrapping. (©) scheduled (©) Free gift colors and styles are chosen at (0) appointed random. (D) Delivery may be slow as a result. Sama Grammar Pracice 177 oteds jo sung 9-5 04 a= Present Tenses (talks, s talking) = Past Tenses (talked, were talking) BTS = Perfect Tenses (have had... since, had been... for = Future Tenses (wil tlk will be talking, will have talked) Le Ot i Grammar Practice Grammar Notes Yaa 8 Expressions 1 Simple Present / Present Progressive Hlotment + buky ‘A, Simple Present » eaibon footprint “This tense is used to express an action that is repeated or usual, such as a habit, = devtal, daily event, or regularly scheduled event, It can also be used to state facts and + efectvely generally accepted ideas. These are often used with adverbs of time that describe = gament habitual actions (each month, every day) or deadlines (by Friday, at noon). «= ligntweight ae B, Present Progressive + toappraise This tense is used to express something happening at the moment of speaking. + toconvene + toensure + Icomplete orders on Mondays. « tointensfy (habitual: every Monday) oe + Our company sends out regular surveys to ensure quality of service. (generalization) + We are looking for someone who has at least three years of experience in the field. a (happening now) Time adverbs often go with [ESE the present progressive cannot be used with stative verbs. weryspectc tenses. + Ineed a new computer. For the past tens, look for Gre aii nereompaee words ke lest prior, before, aan ora. For te present tense ook , Foods lite usualy thee 2. Simple Past / Past Progressive days frequently and other adverbs of repetition i pe A. Simple Past For the future tense, look for 5 Sena meeen nice This tense is used to express completed actions that happened at a specific time Ue lowing in te tie in the past, or a series of actions in the past. expressions : B. Past Progressive ‘This tense is used to talk about activities that were in progress at some point in the past, or interrupted actions in progress in the past. She worked part-time when she was younger. {an action that occurred regularly in the past) She applied for the job, went for an interview, and started working on Monday. (aseries of completed actions in the past) + Lwas sitting in on a meeting this morning around 10 a.m. {an action in proaress at a particular time in the past) + While we were traveling to the airport, we realized we had left some papers in the office. (a shorter action happens in the middle of a longer action in the past) 78 | Chapter 23. Perfect Tenses with Since/For (Duration) A ‘These tenses are used to talk about how long an event, state, or action has endured since vs For up to the present or up to a specific time in the past. eth since and forare used withthe same tense: the efecttense.Bothmean | Present Perfect / Past Perfect + Since + Starting Point foughly the samething, | A specific day, date, or point in time is needed to follow the word since. iret iloned — ' bypointin time: sine the I + We have had problems with the production line since Tuesday. 12h tee Mondo, THSean + Evans Enterprises had been based in the same building since 1890. the event began when i something eseheppened anthatdateoratthat B, Present Perfect / Past Perfect + For + Period Sine Forusedto Aperiod of time is needed to follow the word for. frie montha ero weeks We have had problems with the production line for a few days. eee eae + He had been a manager for seven years before he was promoted. + production ine «= subsdy + to go bankrupt 4 Future Tense This tense is used to express an event or action that has not happened yet but is expected to happen in the future. ‘A, Future Tense + Time Phrase + Use future progressive + in + period of time to express a specific action in the future, = Use future perfect + by + specific time/day/date to express something you will have completed or expect to have completed by then. + Use future perfect + time expression to express something that will have occurred by the time a specific action in the future occurs. + will be working as an accountant in two years / in two years’ time, + They will have achieved their goal by July 1 + Jason will have started his job before | go on vacation. B. Will + As Soon As + Simple Present Use will + as soon as + simple present to emphasize that an event or action will happen immediately after another has occurred. + Lwill contact you as soon as | hear any news. immediately after) . If+ Simple Present + Will Use if + simple present + will to talk about a possibility in the future. + Ifthe government reduces the subsidy, many companies will go bankrupt. Grammar Practice | 79Incomplete Sentences Mini-Test Choose the word or phrase that best completes the sentence. (9 1 5. To increase awareness about questionable 6. over-the-counter medicines, officials their informational campaign immediately. intensifying (a) 6) (© i (D) intensifies He is going to visit many famous New York tourist during his five-day business trip. (A) attractions (8) fascinations (© buildings (0) adventures | want to point out that we have been 8, expanding our workforce for how. (A) this year (8) last year (©) three years (0) tomorrow To effectively address all concerns, we ‘employee briefings every Wednesday morning. (A) held (8) holding (©) will have held (©) hold Next May, Mr. Grant worked for the company for 40 years, more than any other worker in our company. (A) will have (@) would have (©) had (0) have had 10. 80 | Chapter2 Answer Key p28 \ believe the personnel manager is interviewing the shortlisted as we speak. (A) campaigners (8) companions (© comrades (0) candidates ‘The project manager of the architectural firm has seen and approved the that his team members drafted for the new museum. (A)_ blueprints. (B) photocopies (©) background (D) presentation HR the allotment of parking space to new employees by the end of the day. (A) will decide (8) has decided (©) deciding (0) decide Mr. Slater will return to headquarters as soon as he appraising our Tampa, Florida, operations. (A) finished (8) isfinishing (©) finishes (D) will finish Software experts from all over Europe Rome last May to present the latest industry developments. w ©) © o in convene convened convenes have convened11. The Anderson Chemical Corporation its 20" anniversary this Saturday by holding a large picnic for employees. (A) celebrate (B) has celebrated ( iscelebrating (0) had celebrated 12. We problems with the new magazine format, so a decision has been made to return to the original style. (A)_ were having (B) would have (Q)_ are going to have (0) will have 13, They have decided to leave for the airport the seminar sessions end for the day. (A)_by the time (8) as quick as (© assoonas (D) since 14, Before you for the conference, we will need you to look over this work order. (A) will leave (8) leave (©) left (D) have left 15, Anumber of dental manufacturers toothpaste that prevents plaque buildup for market release early next year. (A)_ producing (8) is producing (©) are producing (0) was producing 16. 17. 18. 19. 20. the company's expectations. (A)_ be surpassing (8) surpassed (©) surpassing (0) having surpassed the package comesin, please alert ‘the manager. (A) However (8) When (C) Despite (0) Yet sesuny 97s sung a ime A number of guests haven't replied to the invitations sent for the banquet. (A) yet (B) often (©) ever (0) still The winners of the Freemont Snack’s art contest must claim their prizes the end of this month. (A) on (8) by {C)_ until {D) for The construction company letters to homes surrounding the construction site last week alerting residents to expect loud noises. (A) send (8) sent (© was sending (0) will send Grammar Practice 1 81Text Completion Mini-Test Choose the best word or phrase for each blank. Answer Key p.29 Questions 1 ~ 4 refer to the following article. (3 Beginning next month, Stanton City ____ residents to participate in a program to help save the earth and reduce their carbon footprint. Residents are asked to switch off all lights that aren't in use, turn off the air conditioner for two hours a day, and ___their thermostat by two degrees. A special program will 2 plemented for those who want to go above and beyond this. Those who See the Stanton City website for more “Earth Protector” program will be given a tax deduction, 4 details and to register. (A)_ will ask 3. (A) participate (8) asked (8) take place (©) would ask (C) stay (0) had asked (0) involve 2. (A) raised 4, (A) The use of solar power is encouraged. (8) raise (8) The city will send out an informational (©) raising booklet on the program. (0) raises (©) Acity employee will be around to check everyone's thermostats. (0) Registration for the program will begin this week. 82 | chapter?Questions 5 ~ 8 refer to the following advertisement. (3) Salotone’s New WayWick Apparel If you work outside, you know that the weather is extremely unpredictable. From high temperatures in the afternoon to low in the evening, it can be like two seasons in a day. To prepare for this, most people bring sets of clothes. 5. But Salotone Textiles _ that. We have engineered and created WayWick clothes, a line of thin clothes that keep you warm or cool and dry all day, every day. We have even developed a line of shoes the same textile that are lightweight but sturdy enough for any terrain, __. As this is a newly developed technology, you won't find this kind of _ anywhere else on the market. 8. So don't let your clothes hold you back any longer. Go to salotonetextiles.com to see just how our WayWick clothes can help you. 5. (A) bulky 7. (A) We have clothes for both men and (8) multiple women. (©) large . (8) We encourage you to wear all the (0) single products together. (©) These garments only need to be washed only once a week 6. (A) has changed (0) We have spent the last five years (8) changes developing this new textile, (©) changing {D) have changed 8. (A) footing (8) shutter (©) closing (0) footwear Grammar Practice 1 83 sesuay 9-5 504 E ory* Passive (aretold, was given etc) + Intransitive Verbs (appeer, seem, Impersonal Passive (tis said its believed, ete + Passive + Multiple Objects (were gent thet mange Teel Nut mame ot=3 Voice Grammar Notes Grammar Notes _ ets 8 resins 1 Forming the Passive + impulsive ‘The passive is formed of be-verb + past participle. The be-verb takes the tense of the © infin criginal active verb. The object becomes the subject, The verb agrees in number with + panicle the new subject. + questionnaire + signature + The manager bought dinner for the staff. : aa + Dinner for the staff was bought by the manager. + traicjam se 2. Intransitive Verbs * toxchieve sat + Intransitive verbs cannot be used in the passive voice because they do not take a “ous direct object. «= tour down + Intransitive verbs include arrive, come, di appear, disappear, and sit. go, look, happen, occur, itch, rain, rise, + Allison came to breakfast early this morning. + The model employee arrives at work on time every day. + Something strange has happened to my computer. + The guests arrived ten minutes before the start of the tour. 3. Phrasal/Prepositional Verbs in the Passive The adverb or preposition of these phrases is placed immediately after the verb in a passive sentence. + The supply cabinet was broken into sometime last night. + The meeting was called off due to staff sickness. + Although he thought the interview went well, John was turned down for the position. 4 Impersonal Passive « The impersonal passive is only used with verbs referring to perception or opinion such as say. think, know, and consider. + These verbs are put into the passive using an impersonal construction such as itis said, itis believed, and it is felt. + Its said that Fillmore News Corporations has the largest subscriber base in the country. + Itis believed that shorter wor \g hours promote higher produ 84 | Chapter?5. Sentences with Two Objects ‘When a sentence contains two objects, both the active and passive sentences can take two forms. + The manager gave the employees the new schedules. Object 1 Object 2 A. Active Voice Subject Verb Indirect Object | Direct Object ‘The manager gave the employees _| the new schedules. Subject Verb Direct Object | Indirect Object ‘The manager gave the new schedules | to the employees. B. Passive Voice Subject Verb Object (by + agent) The employees weregiven | thenew schedules | (by the manager). Subject Verb Object (by + agent) The new schedules | __were given tothe employees | (by the manager). In the passive, the doer of the action is referred to as the agent. The agent is. often introduced by the preposition by. [SEY An agent is not always stated. + Tony was fired by the committee. (committee = agent) + Tony was fired. (no agent) Grammar Practice | 85Incomplete Sentences Mini-Test en test Choose the word or phrase that best completes the sentence. 1 2 Everyone will to fill out this health questionnaire and submit it to HR by the end of the day. (A) ask (8) asked (C) be asked (0) asking 6. Due to an unexpected traffic jam, the applicant 20 minutes late for the job interview. was arrived having arrived arrived arriving (a) (8) © (0) tt that sales are held by retailers to encourage consumers to spend money that 8. they might otherwise save. (A) is sai (8) issaying (© says (D) said Questionnaires to all staff members to ask for their opinion on the new messenger system. (A) give (8) were giving (C) were given {D) gave the 10. The failure of this particular project company a lot of both time and money. (A) was cost (8) cost (having cost (0) costing 86 | Chapter2 Answer Key p29 This year’s annual sales conference and awards banquet was indefinitely by the sales and marketing managers because of their busy schedules. (A) belated (8) adjourned (©) postponed (0) paused ‘The candidate to have ten years of experience working in advertising, i) ) © (D) will be saying will say is saying was said ‘Anumber of downtown streets and sidewalks by a local construction company beginning next month. (A) are being repaired (8) were being repaired (© are repairing (0) were repairing for the second reases. Television advertisements half of the year, thanks to budget (A) is planning (8) have been planned (©) had planned {D) were planning The revised shift schedule to assembly line workers by their immediate supervisor this morning (A) would give (8)_had been giving (©) was giving (0) was givenmW 12. 13, 14, 15. ‘As we speak, an __ meeting is being held for all personnel by the vice president of finance, which are usually scheduled for Thursdays. (A) unpredictable (8) unscheduled (©) impossible (0) impetuous It_____ that customers often make impulsive purchases when little items are put near the registers. (A) is noting (8) has been noted (C) had noted {D) was noting A detailed contract ___ up for the construction of a new manufacturing plant. “a (8) © 0) drawn is drawing can draw will be drawn Funds for the hospital wing were contributed by a number of wealthy individuals and corporations in the community. (A). introduced (8) urged (©) proposed (0) considered It that the making a surpris Tuesday. (A) thinks (8) is thought (©) will think (0) is thinking rict manager will be inspection this coming 16. Due toa scheduling conflict, Josh Carrington 2 19. 20. at 3 pm. instead. (A) (8) © (0) Gingham Hotels is currently the lecture on workplace communication was presented is presented will be presenting will have been presented all submitted applications for the position and will announce an interview schedule shortly. (A) (6) © (0) reviewed be reviewed reviewing being reviewed The sales department into the new building once construction has been completed. (a) (8) © ) Anew IT recruit moving will be moved has moved moved to have found a flaw in the code for the company database. a) (8) © 0) Guests entering the building is believed believed believing will believe to pick up an ID badge at the front security desk. (a) (8) «© (0) asks asked are asking are asked Grammar Practice | 87Text Completion fest Choose the best word or phrase for each blank. Answer Key p.29 Questions 1 ~ 4 refer to the following e-mail. 3 To: Samantha Pratt From: Timothy Aspray Subject: Required Documents Date: April 13 Dear Ms. Pratt, Thank you for applying for the position of North America Technical Support Team Member here at Zooto Appliances. We have looked over your application and are ___in meeting you.__, a few 1 2 required documents were not included in your application. Your language proficiency test certificate and university diploma are missing. ____.. If we do not receive these documents in time, we egret to say 3. that you will not____for our first round of interviews. 4, Ifyou have any questions or problems regarding this deadline, please contact us as soon as possible, Sincerely, Timothy Aspray Hiring Manager, Zooto Appliances 1. (A) concerned 3. (A) You must have a score of atleast 900 to (8) happy be considered. (© interested (8) Please send a copy of these documents (0) glad by the 21", (C) Please clearly address the envelope to the Human Resources Department. 2. (A) However (0) Itwould be nice to meet with you (8) Therefore before the end of the month. (© Inthe meantime (0) Regardless 4. (A) consider (8) be considered (C)_ has considered (D) have been considered 88 | Chapter 2Questions 5 ~ 8 refer to the following article. In an effort to remain competitive, companies are outsourcing their work to countries where workers earn that numerous companies have achieved success with this pra lower wages. It — It was reported by a Toys Unlimited company spokesperson this week that at least 70% of their __ manufacturing jobs will be returned to the support companies with locally made products;’said the spokesperson in an interview. The company has put a notice on their website announcing a rise in prices and an explanation for it. 5. (a) (8) © (0) (A) (8) © (0) Staying Compet 5. knowing 7. knew is known knows However, one company is focusing on 8 strengthening its local workforce. The success is expected to continue for the next few quarters. Product shipments are getting later and later. Wages have become a the company. problem for (A) (8) oO o ive Using Local Labor __ market by next year. “Customers are more willing to overseas downtown unknown expired private international domestic homemade Grammar Practice | 89 en essa ITD= Subject-Verb Agreement (Jo, he does, they do) » Noun/Gerund Phrases as Subjects (what you eataffects..., walking the dog Agreement = Subject Modifiers (the manager, as well as his colleagues thinks...) = Phrases of Quantity and Time (everyone says, mary people say) Grammar Practice Grammar Notes pzammar Notes™ / torts spressons 1 Subject-Verb Agreement anique + cortinuous + Singular nouns (manager, building, desk, office) must be followed by a verb in the * paticpant singular form, while plural nouns (representatives, plans, devices, goods) must be + paton followed by a verb in the plural form. + propely + The verbs be and have change forms according to the noun they are agreeing + proposal with, All other verbs do not change except for the third-person singular in the + regular customer present tense, where ans is added to the end of the verb. Uncountable nouns + sky (information, satisfaction) also take the third-person singular verb. + scheduling contlct wastage + tohost 90 The proposal talks about a plan to reduce wastage when cutting out patterns. Information about the merger is not available at the moment. Board members worry that the advertising campaign is too risky. [IBA] The number of a subject is not affected by the phrase or clause that separates the subject from ts verb, Words naming categories o collective groups often end in a pluralooking s but are considered singuler nouns. + Thisctent, along with any other client with this problem, was given replacement machines instead of repairs + News about the company sponsoring the community festival was announced last week. 2 Noun/Gerund Phrases as Subjects ‘A. Anoun phrase + Anoun phrase is a noun with one or more modifiers (the employee who was hired last week, twelve hours of work, last week's board meeting). + Be careful of the subjects in noun phrases and beware of plural nouns that are not the subject. + What we are looking for in our candidates is at least five years’ experience in sales and knowledge of the tourism industry. + Twelve hours of work is equal to $40, + Twelve members of our company are leaving this week. ‘Agerund phrase + Agerund phrase is a verb in the noun form with -ing at the end, often followed by an adverbial phrase (working on the weekends, reviewing new material, leaving bags unattended), + Gerund phrases are concepts and only take the third-person singular verb, + Giving small gifts to regular customers is one way we can encourage them to keep coming back. Chapter 23. Agreement with Subject Modifiers ord 8. Expressions + accounting Extra modifiers placed between the subject and the verbs do not affect the number * certication of averb. = matemity leave + storage + The entire accounting team, including Sally and George, is moving to the new building. «+ The president, as well as her family, was present at the ceremony last week. + Everyone, except for the manager and myself, was asked to complete a survey. 4 Agreement with Phrases of Quantity and Time Singular Quantifiers Plural Quantifiers the number of + plural noun ‘a numberof + plural noun ‘anybody, anyone, anything ‘many/several/few/both + plural noun everybody, everyone, everything a couple of + plural noun nobody, no one, nothing ‘Anyone with a certification in accounting is invited to apply. + The number of women in the company is steadily growing A.couple of employees are asking about maternity leave. + Many residents have expressed interest in a new shopping center downtown. BEE witha fraction or percentage, the noun in the following of phrase determines whether the verb is singular or plural « Fity percent ofall JobCore employees own a stake in the company. + Aquarter of the information wes los in the transfer between servers. 5 Agreement with Correlative Conjunctions In paired conjunctions that link similar words, phrases, or clauses, the subject closest to the verb determines the verb form. «Either Sandra or Thomas has the keys to the storage closet. + Neither these two books nor the other one | need is available online. « Neither your experience at your last job nor any of yours in the past ten years is a match for our job position. IESES Both... andis the exception. the verb Is always plural + Both the London branch and the Dover branch are closed for repals + Both the jacket and the pants are included inthe price. Grammar Practice | 91Incomplete Sentences Test Choose the word or phrase that best completes the sentence. |. For a minimum purchase of only $25, Home Pride customers for the store's free delivery service, (A) certify (8) qualify (© claim (0) expect 2. Oursales manager, along with all sales staff, spring for the past six years. (A) has undertaken (8) have undertaken (©) undertake (0) undertakes After a lengthy discussion on the of antiques, the patrons were able to practice what they learned by fixing up a few items. (A)_ perpetuation (B) preservation (©) expectation (0) continuation 4. Aturnout of over a hundred people ___at the show opening next weekend. (A) be expected (8) are expected (© Isexpected (D) expecting 5. Noone the updated version of the new employee handbook yet. sees (8) has seen (© have seen (0) isseen 92 | Chapter? professional development training every 2 10. Answer Key p30 Due to scheduling conflicts, we realize that Monday at 10 a.m, ____ the only time to meet. (A) is (8) are (©) was (0) were Neither the president nor the department heads to meet with the focus group participants tomorrow, (A) isneeding (8) need (©) are needing (0) needs ‘Aden Bronco, along with his staff, help us take inventory next week. (A) toagree (8) has agreed (©) have agreed (0) agree to Both the building architect and the project engineer on the construction schedule for the stadium. (A) agrees (8) was agreeing (©) were agreeing (0) agree The gossip in the office is thet a quarter of our purchased by latest model computers our competitors. (A) have (8) was (© were (0) has11. It seems very likely that imported car sales will 16, Experts predict Demotech its new into the billions before the end of the smartphone in three months’ decade, (A) will be released (A) reach (8) have released (8) make (© has been released fen (Q) have (0) will be releasing 5 (D) achieve é 17. Although staff normally should ‘to work = 12. The annual product launch, together with by 8:30 each morning, we will allow late arrivals. 4 several meetings, for next Monday due to yesterday's large storm. 3 morning. (A) reported (A) are scheduled (8) reports (8) isscheduled (©) be reported (©) schedule (D) report (0) schedules 18. Not only our company but many other 13. We can prove, without a doubt, that one-half of companies great things about the available office space Wordsworth Translation Services. (A) have been leased (A) has said {B) are leasing (B)_ is saying (© isleasing (©) are saying (0) has been leased (0) issaid 14, Neither the sales team nor the marketing team 19, Architectural plans for the hospital's new wing such good results from the new radio by the firm this morning. advertisements launched last month. (A) were sent (A) had expected (B) issent (8) will expect (©) was sent (C)_ are expecting (D) send (0) had been expected 20. The cost of hiring over thirty people for 15. The Moonway Gallery. their exhibit by building security. large but necessary. the famed painter Margot Philippe at 9 a.m. (A) are next Monday. (B) have been (A) be open (©) being (B) is opened (0) is (©) opened (D) will open Grammar Practice | 93Text Completion Mini-Test Choose the best word or phrase for each blank. Answer Key p.30 Questions 1 ~ 4 refer to the following letter. Subscription Renewal Notice Mr. Steven McMann 1589 High Street, New York, NY 42351 Dear Mr. McMann, This is to inform you about the status of your Standard Webber website-hosting account. Your current subscription ______ on June 30", To ensure continuous service, your account has now been set up to automatically renew at the end of each month. $79 ____ the renewal charge, and it will be billed to 2. the credit card attached to your account one day prior to the above date. Any changes to your subscription __ through the“Preferences’ section of your account. Therefore, if you do 3. 4. not wish to continue your service, please log on to your account and cancel your subscripticn. No refunds will be issued after this deadline. You can log on to your account at www.standardwebber.infocom. Thank you for your patronage. Standard Webber Customer Service 1. (A) aspires 3. (A) is processed (B) expires (B) is processing (©) accepts (©) are processing (D) exempts (D) are processed 2. (A) has 4, (A) Youcan enter your gift code on the (8) are preferences page as well. © is (8) Cancellations are handled by the billing (D) have department. (© Any inaction will be considered . acceptance of this change. (D) The preferences bar is on the left side of the page. 4Questions 5 ~ 8 refer to the following notice. Fare Increase Attention, all Rockland Railway users, Due to 5. issues, including an increase in electricity prices, fares for all lines of the Portsmith subway system will increase by $1.00 on August 1. In order to compensate riders for this increase, we ‘two more trains per line to help reduce overcrowding on trains. . Please see our 6. 7 website for more information. In addition to this change, we would also like to announce a new transit card. These cards __at all subway stations or Canal convenience stores throughout town. You can buy them there as well. Ask a station manager if you have any questions about the fare increase or the new transportation card. 5. (A) one of (8) anumber of (©) some of {D) many of 6. (A) will be operating (8) has been operating (C) are operated (0) had operated (A) (8) © (0) OY) (B) a 0) The revised train schedule will be released at the end of the month. Transferring between the two lines can take up to five minutes, Safety guides will be stationed at various points to stop people from getting into crowded trains. The trains are colored differently depending on the line they are on. work works working ate worked Grammar Practice | 95 weet o-snone I ZoneInfinitives (agree todo, pretend tole) Gerunds (selling stock, marketing a product) Infinitives vs. Gerunds (to buy vs, buying) Gerunds vs. Participles (arriving passengers, passengers arriving) efxeluNeLmua merely a) Ned and Gerunds : Grammar Notes Lorammanhotes® ete 8 Expresone 1 Infinitives authenticity «= custered A. To-infinitives are written in the base form following the word to. They are «= fultiment commonly seen after certain verbs, including agree, decide, expect, happen, + innovator pretend, promise, manage, and tend. + logstis company B. Bare-infinitives are similar to to-infinitives, except they are not preceded by the + notification ‘word t0. They often come after the object of a sentence or immediately after the + teanstion main verb. Bare-infinitives are often seen after the following verbs: let, make, * topermit hear, see, feel, modals (can, could, shall, would, etc.) had better, and would rather. + toposea question + The shipping company agreed to give the small clothing manufacturer a discount if they were made their primary logistics company. + The manager made the staff stay late to finish the report before the meeting tomorrow morning. 2. Functions of To-Infinitives + Used to indicate the purpose or intention of an action (a subject complement) « Serving as the subject or the object of a sentence, « Serving as the adverb in a sentence to indicate what something will be used for + Used as an adjective describing a noun + Our goal is to reduce the amount of paper waste by twenty percent. + To be late for this meeting will be a grave error on our part. + To keep up with their competitors, Hartford Motors has changed their pricing structure. + The report to be given to the manager must be checked for errers by the team leader. 3. Gerunds + Gerunds as the subject of a sentence are used to emphasize the action or process of doing something, though they can also be used to make a noun of a verb that does not have a natural noun form. «They can come after the be-verb, becoming the subject complement. + They are used after prepositions and phrasal verbs as their objects. « Many verbs or phrases require a gerund or noun to follow them, such as avoid, consider, deny, enjoy, fel ike, give up, imagine, mind, and postpone. 96 | Chapter2+ Using the company computer for personal work is not allowed. ess 8 Expressions + The manager's favorite activity at conferences is networking. + expert + The company is afraid of losing this contract to a competitor. aad + Atsuch a great price, Martin Clothing Company leaped at buying out the smaller company. + The president stated he didn't want to postpone announcing our first quarter results. 4 Expressions Requiring a Gerund A gerund is necessary after some expressions: be busy, its no use, can‘t/cannot help, have difficulty. + Our staf is busy trying to find a solution to your problem. + While many think it’s no use returning a faulty product, we encourage our customers to return anything they are unhappy with. + We couldn't help noticing you have been a member of our site for the past five years. -spunuao pun sano 9-5 50 5 Infinitives vs. Gerunds + Both an infinitive and a gerund can be a subject or a subject complement. + Agerund can be the object of a preposition, while an infinitive cannot. + Only a few verbs allow both infinitives and gerunds to be used as their objects: hate, love, and like. Usually, only one or the other is possible. Gerunds usually describe an action, while infinitives describe a more abstract concept or idea. + To throw out all of this product would be a waste of money. Throwing out all of this product would be a waste of money. + The customer is interested to attend one of our classes. The customer is interested in attending one of our classes. + While we like fo hold our meetings outside, sometimes itis not possible. While we like holding our meetings outside, sometimes itis not possible. + [hate to mention this, but the manager decided not to go with your idea. | hate mentioning this, but the manager decided not to go with your idea, 6 Gerunds vs. Participles The -ing form of a verb can be used as a noun (gerund) or as an adjective (present participle). + The woman speaking at 4 p.m. is an expert in consumer psychology. the woman who will speak ~ adjective) + Please come up with a list of speaking points for the lecture. alist of things someone will talk about ~ noun) = Grammar Practice 197Incomplete Sentences Choose the word or phrase that best completes the sentence. 1 2 ‘our newest customers from Asia, we have organized a special celebration this weekend. (A) To welcome (8) Welcomed (©) Welcoming (D) Welcome 6. While most companies like their items 7 low, we feel that it would hurt the image of our company. (A) pricing (8) prices (© priced (0) price ‘They are considering the headquarters 8. toa state that has less restrictive business tax laws. (A) (B) ra) (D) move to move moving movement am pleased you that we have been recognized as the industry's leading innovator. (A) to inform (8) inform (©) informing (0) informed Management thanks all employees for the 10. they made to ensure the success of the project. (A) effects (8) efforts (©) affects (0) aspects 98 1 Chapter 2 Answer Key p.30 We listened to the personnel director about the proposed staff changes for the coming year. (A) talked (8) totalk (©) talk (0) was talking We cannot permit you any of our company materials without the prior permission of the writer. (A) reprit (8) reprinting (© reprinted (0) toreprint The new intern is responsible for delivering all mail by 10 a.m. (A) interior (8) inside (C) internal (0) inner Nowadays, companies cannot afford the complaints of their customers if they want to stay competitive. (A) to be ignored (8) toignore (C) ignoring (0) ignored | usually remember. ‘to e-mails, but | forgot to answer an important one last week. (A) reply (8) replying (©) have to reply (0) toreplyW 12. 13, 4, 15. 1am looking forward to from you soon regarding the issues we discussed earlier. (A) hear {B) hearing (C) heard (0) have heard Please keep me as to the progress of the, negotiations for the land development bid. (A) inferred (8) informed (©) deformed (0) deferred Please remind staff members they wash and dry their hands thoroughly before returning to work. (A) toensure (8) ensuring (© ensure (0) ensures While we make every effort to fulfil our clients’ requests, sometimes itis too difficult for us 50. (a) do (8) did (©) doing {D) todo processing fake checks, we now use a special machine to check their authenticity. (A) Avoiding (8) Avoids (© Toavoid (0) Avoid 16. 7. 18. 19. 20. early for the meeting is recommended as there is a lot to set up beforehand. (A) Arrived (8). Arriving (©) Arrival (0) Arrive The secretary forgot one of the train tickets for my business trip, so | had to buy one when | arrived, (A)_ booking (8) books (© booked (0) to book While your report is very informative, its hard which point should be emphasized the most. (A) telling (8) will tell (© tells (0) totell The airline ticket sent to my inbox last week is no longer, (A) valid (8) cluttered (© used (0) existed frequent breaks during the day is encouraged as it helps reduce employee stress and improves intra-office communication. (A) Taking (8) Keeping (© Talking (©) Doing Grammar Practice | 99Text Completion Mini-Test ees Choose the best word or phrase for each blank. Answer Key p.31 Questions 1 ~ 4 refer to the following memo. Memo To: All Employees From: James Scott scheduled meeting ‘As you know, the meeting to discuss the project management training workshop had been scheduled for Friday, June 22%, at 3:00 pm. However, due to recent events, a decision has been made ___ this 1 meeting. More information will be given as it becomes available. | apologize for any inconvenience. Additionally, | have been in discussions with the legal department, and they have agreed to ___an 2 open meeting during which employees are invited to pose questions about the upcoming merger. The meeting will be held in the main boardroom this Tuesday at 12 o'clock. | expect. 3. 4 everyone there. Thank you for your time. 1. (A) postpone 3. (A) We have already met with the other (8) to postpone ‘company. (C)_ postponing (8). Not everyone will be joining us in the (0) postponed new company. (© They will advise us on the official company policy on how to deal with the 2. (A) carry transition (8) hold (0) This meeting is only to be attended by (©) maintain management. (D) detain 4. (A) seeing (B) tosee (C) tobe seen (0) seen 100 | chapter 2Questions 5 ~ 8 refer to the following e-mail. (3 To: jslyons@netco.com From: homefurnishings@homecare.com Date: Jan 15 Subject: Order confirmation #26678 Dear Mr. Lyons, Lam senc your recent order with Home Furnii jings. Your order has been received and is being processed for fulfillment. __. Your order may be delayed if we are unable 6. 7. your billing information. On the day that your order ships, we will send an e-mail n tracking number. If you have any questions, please contact one of our customer service representatives toll-free at 800-223-5959. Thank you for___ Home Furnishings. It is our pleasure to serve you. 8 Sincerely, Brenda Smith Sales Executive (A) to confirm 7. (A) verifiable (8) confirms (8) toverify (©) confirmed (©) verifying (0) confirming (0) verified 6. (A) Allthe items are in stock and will be 8. (A) used dispatched in one to two business days. (8) use (8) We would like to mention that express (© touse delivery is available for an extra $5.95. (0) using {C)_ The items will be sent to the address listed on the order form. (0) Please make sure you are available to sign for the delivery when it arrives. Grammar Practice | 101 spunsay pun sananyuyGrammar Practice = Participles (exhausted, exhausting) « Participle Clauses (feeling tired, tired by the long hours) re} ic faitet Cry Elite * Omission of being or having been (Promoted 10 manager, he Participle Clauses received a raise) Grammar Notes ores 8 Expressions 1 Participles: -ing/-ed + ambitious = duty + Present participles (-ing) and past participles (ed) are often used as adjectives that += famiy-owned describe nouns. + fuetating + These participles can be used either in front of or after the noun, depending on + popularity the sentence. . an + Choose the active -ing form (present participle) if the noun modified by the oe iy participle does the action or causes the feeling, ore + Choose the passive -ed form (past participle) if the noun modified by the participle receives the action or experiences the feeling. + The broken window will be repaired within the next couple of days. (The window is broken because it received the action of someone breaking it.) + The dropped document will be stepped on. (The document is dropped because the receipt of the action of dropping) The staff needed a long break after the tiring work. (Work is tiring because it causes the tiredness.) + The tired employees needed a long break after finishing the project. (Employees are tired because they experience the feeling of tiredness.) 2. Participle Clauses A. Present Participle (ing) Use the -ing form if the meaning is active and progressive, and when: + two things occur at the same time; + one action occurs during another action; + an -ing clause can be an explanation of its main clause, + Stacy walked around the department looking for the lost receipt. (two actions: walked, looking) + The two men shook hands, agreeing to the business deal. (one action during another: shook, agreeing) + Worrying the company would lose more money by waiting, the company's legal team urged the CEO to agree to the merger. (explaining the main clause: worrying the company would lose money) 102 1 chapter? anna