Q.1 Fill in the blanks.

1. E-Commerce’s scope is global

2. A customer can do shopping online using type of E-Commerce.

3. The Execution phase consist of Order and Delivery.

4. E-wallet is a type of pre-paid account in which a user can store his/her money for any future
online transaction.

5. EDI is electronic exchange of information.

6. The Government-to-Citizen type of e-governance refers to the government services which

enable citizens to get access to wide variety of public services.

7. The e-governance which provides safe and secure inter-relationship between domestic or foreign
government is Government-to-Government

Q.2 State True/False.

1. C2C type of E-commerce deals with Business and Customer. False

2. The lack of a personal touch can be a disadvantage for many types of services and products in E-
commerce. True

3. Checking the balance of holiday is an example of G2C. False

4. E-commerce provides more options to compare and select the cheaper and better options. True

5. M-commerce can be used through desktop computer. False

Q.3 Multiple Choice Question.

(1 correct answer)

1. Invoice and payment are included in settlement phase of trade cycle.

2. License renewal is an example of G2C e-governance.

Q.4 Multiple Choice Question. (2 correct answer)

1. Encryption consist of two processes encryption and decryption

2. Social commerce is a subset of electronic commerce that involves social media like Facebook &
Instagram
Q.5 1) Match the following.

1. M-commerce - E-bill payment

2. Cipher Text - Coded form of data

3. EDI - Paperless exchange of information

4. Wholesaler-to exchange of information - B2B

5. License renewal services - G2C

6. Online facility to employees like leave - G2E

7. Government agencies share same database - G2G

Q.6 Answer in brief.

1. Explain phases of trade cycle.

Answer:- A trade cycle is the series of exchange, between a customer and supplier that take place
when a commercial exchange is executed. The e-commerce can be applied to various phases of trade
cycle. The trade cycle may vary depending on the nature of organization, frequency of trade between
partners and nature of goods or services being exchange. A general trade cycle consist of:

a) Pre-Sales - It consists of two steps - Search and Negotiate. The Customers searches the product
through an E-Commerce website and then negotiates with supplier for the price of quality product
and agrees the terms and conditions.

b) Execution - This phase consists of Order and Delivery. Customer sends an order for the selected
product and after processing of the order at supplier end, customer receives delivery of the product.

c) Settlement - This phase consists of Invoice and payment. In this phase,customer receives the bill
(Invoice) for the ordered product and he does the payment through online mode or cash on delivery
mode.

d) After-Sales - This phase consists of Warranty and After Sale Services. The customer receives the
maintenance services for free in the warranty period of the product. After Sales service means
customer will get maintenance service from supplier on complaints.

2. Explain M-Commerce.

Answer:- M-Commerce is the buying and selling of goods and services through wireless handheld
devices such as smartphones and tablets. As a form of e-commerce, m-commerce enables users to
access online shopping platforms without needing to use a desktop computer. Some of application of
M-Commerce are mobile banking, ticket booking, E-bill payment, online auctions, stock market
trading.
3. Describe process of encryption.

Answer:- Encryption is widely used on the internet to protect user information being sent between a
browser and a server. This includes passwords, payment information and other personal information
that should be considered private. The process consists of two processes as encryption and
decryption. Encryption converts Plain text ( readable form of data )into Cipher Text (coded form of
data) means non-readable form of data. Decryption is exactly opposite process of encryption. It
converts Cipher text into Plain text.

Encryption is of two types-

1. Symmetric (Private-Key Encryption )

2. Asymmetric (Public-Key Encryption )

4. What is E-governance.

Answer:- Electronic governance or e-governance is the application of information and

communication technology for delivering government services, exchange of information,
communication transactions, integration 

5. List out advantages of E-commerce.

Answer,:-

A) Global Reach – The buyers and sellers can meet in the virtual world,Without barrier of place.

B) Electronic transaction – It reduces the paper work significantly lower the Transaction cost. It
enables the used electronic mode of payment.

C) Cost Saving – It helps in reducing the cost of searching a product and provides users with more
options to compare and select the cheaper andBetter option.

D) Anytime shopping – The website is available 24 by 7, so customer can shopAt any time.

E) No intermediaries – It allows the customer and the business, traders to be in touch directly, without
any intermediaries.

F) Public services – It also helps government to deliver public services asHealthcare, education, social
services.
6. Which are the different types of e-governance?

a) Government to Citizen (G2C)- It refers to the government services which enable citizen to get access
to wide variety of public services such as online applications of various certificates, land records,
driving license renewal, paying taxes, etc.

b) Government to Business (G2B), It is the exchange of services between Government and Business
organizations such as registration of new business, trade mark, application of various permissions
required by companies, etc.

c) Government to Government (G2G)- The G2G refers to the interaction and sharing of information
between different government departments, organization and agencies.

d) Government to Employee (G2E), G2E provides online facilities to the employees like applying for
leave, reviewing salary payment record, checking the balance of holiday, etc. It provides human
resource training and development for the employees.

7. State two examples of G2E services.

The examples of Government to Employee services are as follows:

a) G2E provides online facilities to the employees like applying for leave, reviewing salary payment,
checking balance of holiday.

b) G2E helps in Human resource training and development

8. Write any four advantages of e-governance.

Reduced corruption

High transparency

Increased convenience

Direct participation of constituents

Reduction in overall cost.

Expanded reach of government