A THESIS REPORT

ON
"Evaluation of E-Banking: Study on Five Sample Banks of Bangladesh."

SUPERVISED BY
ETI LAILA KAZI
+++++
Department of Business Administration
Stamford University Bangladesh

PEEPARED BY
SOHAG RANA
ID NO: BBA 069 19243
Major in Accounting
Stamford University Bangladesh

Date of Submission
November 20, 2022
 LETTER OF TRANSMITTAL

November 20,2022**

Eli Laila Kazi

Assistant Professor
Department of Business Administration
Stamford University Bangladesh

Subject: Submission of Thesis Report. *

Dear Madam,
It was a * privilege and great pleasure for me to submit my thesis report titled “Evaluation of
E-banking in Bank of Bangladesh” that has bee prepared as an integral part of my degree
requirement. I have tried my best to follow the instruction of my supervisor on preparing this
report.

As you are aware, I had completed my thesis in E-banking in Bangladesh from which I got
the opportunity to prepare my thesis report on the above topic. While preparing this report I
went through extensive literature survey and interview with high bank official. Surely beyond
any doubt it enriches my knowledge and also promotes my learning experience.

I hope you would find this report up to your expectation. I would be grateful to receive your
suggestion and comments regrading this.

Sincerely Yours,

Sohag Rana
ID: BBA 069 19243
Batch: 69 (D)
Stamford University Bangladesh
 STUDENT’S DECLARATION

I, the under noted student of Bachelor of Business Administration program 69th Batch,
Stamford University Bangladesh, do hereby declare that the project paper on Evaluation of E-
Banking in Banks of Bank Bangladesh is done by me under the close supervision of
*Assistant Professor* Eli Laila Kazi, Department of Accounting, Faculty of Business
Administration, Stamford University Bangladesh.

Sohag Rana
ID: BBA 069 19243
Batch: 69 (D)
Stamford University Bangladesh
 SUPERVISOR’S CERTIFICATE

This to certify that, the thesis report on “Evaluation of E-banking in Banks of Bangladesh” is
done by Sohag Rana as a partial fulfillment of the requirement of Bachelor of Business
Administration degree from Stamford University Bangladesh.

This paper has been prepared under my guidance and is a record of the bona fide work carried
out successfully.

Eti Laila kazi

***
Business Administration
Stamford University Bangladesh
 ACKNOWLEDGMENT

At the beginning, I would like to express my sincere gratitude to Almighty, the most merciful
and beneficial for empowering me to prepare the report within the scheduled time.

I would like to express my profound gratitude and wholehearted respect to my guide Eti Laila
Kazi, Department of Accounting Business Administration, Stamford University Bangladesh
for her inspiring guidelines, valuable suggestion, constructive criticism and constant help
throughout the work and in preparation of this report.

I also express my warm gratitude and cordial thanks to management and some officials of
(Bank name*&^%$) who have given me the opportunity to talk with them and help a lot by
providing the important information, inspiration and assistance during the course of
constructing this report. I have received their generous help and support.

I would like to take the opportunity to express my wholehearted gratitude to my fellow friend,
near and dear ones who offered encouragement, information, inspiration and assistance during
the course of constructing this report.

Sohag Rana
ID: BBA 069 19243
Batch: 69 (D)
Stamford University Bangladesh
Executive Summary
Table of content
 CHAPTER 1

INTRODUCTION
1.1 Background of study

All over the world the dimension of banking has been changing rapidly due to deregulation,
technological innovation and globalization. Banking in Bangladesh has to keep pace with the
global change. Now banks must compete in the market place both with local institution as
well as foreign ones. To survive thrive in such a competitive banking world, two important
requirements are Development of appropriate financial infrastructure by the Central bank and
Development of “Professionalism” in the sense of developing an appropriate manpower
structure and its expertise and experience. To introduce skilled banker, only theoretical
knowledge in the field of banking studies is not sufficient. As an academic course of the
study, it has a great value when I have practical application in real life situation. So, I need
proper application of my knowledge to get some benefit from my theoretical knowledge make
it more, when I engage myself in my practical life situation. Such all application is made
possible through this report.

1.2 Objective of the report

The report has both short term and long-term objective. In the short term I want to look at
different service bank provide to me as most of the people are not aware of online banking,
online banking is a new concept in our country.

I have looked at online banking service provide worldwide and in our country. I have seen our
online banking system is not that much popular like other countries and we are facing many
difficulties. So the long term objective is to find out what the problem of online banking is
superior to traditional banking system. I also tried to look at whether our findings match with
what we have learnt in the class or not.

The following are the major objective of this study.

 To examine the present status of E-Banking in Bangladesh.
 To examine the future prospects of E-Banking in Bangladesh.
 Identify various forms of E-banking available in Bangladesh.
 To identify the future challenges posed by the E-banking in Bangladesh.

1.3 Scope
Today the customer demands the services of banks 24 hours where he lives even, he is in the
airplane. now in this modern age the entire banking structure has been changed due to
widespread internet technology. 1ow all the business-like commerce, trade, import, export,
purchase and sale of goods is relying upon electronic banking. By using the advance
electronic technology, the banking services are asset and economical.
1.4 Methodology

Secondary data obtained through the net, books and related journals including different
publications:
 Bangladesh Institution of Bank Management.
 Bank for International Standard Working.
 Papers International and local Publications.
 Different seminar papers
 Information from Internet
 INCTAD and WTO publication.

1.5 Data collection

Primary data:
Primary sources were officers and managers of the Standard Chartered Bank, Dutch-Bangla
bank limited, City Bank, BRAC Bank, Jumuna bank, Janata Bank.

Following factors were considered to collect information:

 Conversation with the bank officers and staffs.
 Informal conversation with the clients.

Secondary Data:
Secondary information was collected from various books, journals, manuals and also from the
web sites.

1.6 Data analysis

Data analysis will be made based on the respondent answers. Every question will be analyzed
with different calculations for the optimum result.
 CHAPTER 2

OVERVIEW OF E-BANKING
2.1 Introduction of E-Banking:
Electronic banking shortly popularly known as e-banking. Electronic banking is the delivery
of banking services to all customers through the latest technology. Electronic banking is
fulfilling customer needs by eliminating the quality and accuracy of traditional banking
services. The developed country as a part and parcel of their economy is now using e-banking.
A strong banking industry is an important in every country and can have a significant affect in
supporting economic development through efficient financial services.

E-Banking electronic banking is the waves of the future. It provides enormous in terms of
case and cost of transactions, either through internet or other electronic delivery channels. E-
baking is considered to be segment of e-business to the extent that banks are involved in the
conduct of business transactions via electronic media.

2.2 What is E-Banking:

E-banking is a product designed for the purposes of online banking that enables you to have
easy and safe access to your bank account.

E-banking is a safe, fast, easy and efficient electronic service that enables you access to bank
account and to carry out online banking services, 24 hours a day, and 7 days a week.

With this service you save your time by carrying out banking transactions at any place and at
any time, from your home or office, all you need is internet access. E-banking enables the
following:
 Accurate statement of all means available in your bank account.
 Statement of current account, credits, overdrafts and your deposits.
 Execution of national and international transfers in various currencies.
 Execution of all types of utility bill payments (electricity, water supply, telephone
bills, etc)
 Carrying out customs payments.
 Electronic confirmation for all transactions executed by E-banking.
 Management of your credit cards.

2.3 various forms of E-banking

E-banking might be implemented in the three main categories of e-commerce business
models: Business-to-Consumer e.g., a customer is withdrawing cash from her bank, Business-
to-Business e.g., funds being transferred from one bank to another and Consumer-to-
Consumer e.g., funds being transferred between two customers’ account. In this paper, we
mainly focus four types of e-banking services from the business model category:
 ATM-based banking,
 Tele-banking,
 SMS-based banking
 Internet banking
  Electronic funds transfer

2.3.1 Automated Teller Machine

ATM is a virtual teller point of a bank that performs most of the tasks of a teller, including
cash deposit/withdraw, balance inquiry, show statement, etc. In Bangladesh, some
multinational private banks incepted the ATM booth in Dhaka in 1992. ATM has two input
devices card reader and keypad. An ATM has four output devices speaker, Display screen,
Receipt printer, Cash dispenser.

2.3.2 Tele-banking
Telephone banking is a service provided by the banks which provides customers to perform
transactions on phone. All the telephone banking systems uses automated answering system
with keypad response or voice recognition capability. To prove their identity customers must
provide a numeric or verbal password or answering the questions asked by the call center
representative. In telephone banking customer can’t withdraws and deposits cash but can do
all the other transactions.
Mostly there will be a customer care representative to which the customers speak, although
this feature is not guaranteed. The customer care representatives are trained to do what are
available at the branch like cheque book orders, address change, debit card replacements.
2.3.3 SMS Banking
SMS banking is a type of mobile banking, a technology-enabled service offering from banks
to its customers, permit-ting them to operate selected banking services over their mobile
phones using SMS messaging. SMS banking services are operated using both push and pull
messages. Push messages are those that the bank chooses to send out to a customer’s mobile
phone, without the customer initiating a request for the information. Typically push messages
could be either Mobile marketing messages or messages alerting an event which happens in
the customer’s bank account, such as a large withdrawal of funds from the ATM or a large
payment using the customer’s credit card, etc.
 A type transaction
 Individual access code for working with “SMS-Banking”
 A sum to be paid
 Identifier of payment
 Identifier of data

In reply the subscriber will receive a message reporting the result of the transaction made. It is
possible to use “SMS-BANKING” abroad provided that international calls and roaming are
activate. SMS must be written in Latin letters. There is no subscription fee for the service.

2.3.4 Internet Banking

Internet banking started by launching Web sites of the banks to provide different banking
related information e.g., different types of accounts, deposit schemes, interest rate, foreign
exchange rate, location of nearest branches, etc. to the customers. Soon after its inception, the
customers’ accounts were integrated and thus could be operated after proper identity
authentication of the customers. Internet banking if implemented in full scale would be highly
appreciated by both customers and bank authorities. It would provide hassle free, 24 hours,
secured e-banking services from anywhere with minimum cost. A number of banking services
including account balance enquiry, fund transfer, opening or modifying term deposit account,
cheque book or pay order request, exchange rate or interest rate enquiry, bill payment, etc.
could be realized through Internet banking. In Bangladesh, Dutch-Bangla Bank Limited first
started Internet banking in 2003.

In today’s fast-moving world, businesses use online banking to replace in-person visits to a
branch. It offers a variety of web-based features to make financial transactions online
including:
 Bill payments
 Tax payments
 Cash transfers to vendors and suppliers
 Deposits to retirement accounts (either your personal account or your company’s
pension plan)
 Open new accounts
 Loan applications for business loans, credit cards or lines of credit
 The ability to deposit cheques.

Advantages: Convenience, high transaction speed, efficient and much more effective.

Disadvantage: Star up may take time, learning curve effect, bank site changes, matter
regarding trust.

Any Branch Banking: Any branch banking is the service where an account in accessible form
any branch of a particular bank. Now it is widely knows as online banking in Bangladesh.

Remittance: Today's rapidly evolving electronic banking channels have greatly enhanced
remittance flows around the world. In Bangladesh, banks have tied up with many international
financial institutions or intermediaries to master the flow of remittances into the country from
expatriates working abroad. A few such operator working in Bangladesh are: Western Union
Money Transfer, Money Gram, Xpress Money, Foreign exchange.

2.3.5 Electronic funds transfer

Electronic funds transfer is the electronic transfer of money from one bank account to another,
either within a single financial institution or across multiple institutions, via computer-based
systems, without the direct intervention of bank staff.
 Cardholder initiated transactions, where a cardholder makes use of a payment card.
 Direct deposit payroll payments for a business for a business to its employees,
possibly via a payroll service bureau.
  Direct debit payments, sometimes called electronic checks, for which a business debits
the consumers bank accounts for payment for goods or services.
 Electronic bill payment in online banking, which may be delivered by EFT or paper
check.
 Transactions involving stored value of electronic money, possibly in a private
currency.
 Electronic benefit transfer.

2.4 Advantage of E-Banking

 The cost of operation per unit of services is lower for banks.
 Offers convenience to customers since they are not required to go to the bank’s
facilities.
 There is a very low incidence of errors.
 The customer can obtain funds at any time from ATMs.
 Credit cards and debit cards allow customers to get discounts at points of sale.
 The customer can easily transfer the funds from one place to another place
electronically.

2.5 Importance of E-Banking

E-banking dose not only encompass the way one shops over the internet, but also the ways
one carries out banking transaction. This allowed customers, more independence in the choice
on where and when to bank. It is an obligation for banks to apply better strict security levels
due to the many kinds of threats that are recently identified with these alternative channels.
We will look at the importance of electronic banking for banks, individual customers, and
businesses separately.

Customers
 Convenience: A customer can access his account and transact from anywhere
24x7x365.
 Lower cost per transaction: Since the customer does not have to visit the branch for
every transaction, it saves him both time and money.
 No geographical barriers: In traditional banking systems, geographical distances could
hamper certain banking transactions. However, with e-banking, geographical barriers
are reduced
Banks
 Lesser transaction costs: Electronic transactions are the cheapest modes of transaction
 A reduced margin for human error: Since the information is relayed electronically,
there is no room for human error
 Lesser paperwork: Digital records reduce paperwork and make the process easier to
handle. Also, it is environment-friendly.
  Reduced fixed costs: A lesser need for branches which translates into a lower fixed
cost.
 More loyal customers: Since e-banking services are customer-friendly, banks
experience higher loyalty from its customers.
Businesses
 Account reviews – Business owners and designated staff members can access the
accounts quickly using an online banking interface. This allows them to review the
account activity and also ensure the smooth functioning of the account.
 Better productivity – Electronic banking improves productivity. It allows the
automation of regular monthly payments and a host of other features to enhance the
productivity of the business.
 Lower costs – Usually, costs in banking relationships are based on the resources
utilized. If a certain business requires more assistance with wire transfers, deposits,
etc., then the bank charges it higher fees. With online banking, these expenses are
minimized.
 Lesser errors – Electronic banking helps reduce errors in regular banking transactions.
Bad handwriting, mistaken information, etc. can cause errors which can prove costly.
Also, easy review of the account activity enhances the accuracy of financial
transactions.
 Reduced fraud – Electronic banking provides a digital footprint for all employees who
have the right to modify banking activities. Therefore, the business has better visibility
into its transactions making it difficult for any fraudsters to play mischief.

2.6 E-banking in Bangladesh

Internet banking is becoming popular day by day in Bangladesh. Internet banking not only
provides round-the-clock banking facilities but also helps a country connect with the
international economy as well as businesses. People across the globe are now engaging in
more and more activities and businesses and hence need quick and anytime access to their
bank accounts. Internet banking facilitates buying and selling of various products which vary
from country to country.
In this age of information technology, electronic communication is the cornerstone of a
country for its business, every government agency and economy. Modern banks play a pivotal
role in promoting economic advancement of a country. Electronic banking systems allow
business parties or individual to pay directly or to debit accounts via telecommunication
systems. It provides users, working with a home computer attached by network to their bank,
with the ability to authorize payments, reconcile accounts, and access a variety of other
banking services with the help of ATM (Automated Teller machine), visa card, master card,
Q-cash, E-cash, Ready cash, mobile, internet etc. This paper represents the scenario of
electronic banking in Bangladesh how it is up surging, makes our country with more state of
the art facilities and also highlights some drawbacks and recommendations of overcoming the
drawbacks of electronic banking.

2.7 Prospects of e-banking in Bangladesh

The Bangladesh railway owns a high speed optical fiber network parallel to the railway path
that covers most of the Bangladesh important parts of Bangladesh. This optical fiber network
can be used as the backbone network of e-banking in Bangladesh. For example, mobile phone
operators such as Grameen phone and Ranks ITT of Bangladesh use this optical fiber network
through which they reach even in rural areas with their services. It is encouraging that some of
the FCBs already using this optical fiber network for conducting online transaction, ATM and
POS service. Digital telephone exchanges have been established in 389 upazilas and 17
growth centers. Work is underway to cover the rest of the upazilas under digital exchange
system. Meanwhile, Bangladesh has joined the information super-highway by connecting it
self with international submarine cable system in 2006. A total of 159 internet service
providers have now been connected with this system of which 64 are actively providing
services. Internet connection is slow with bandwidth range 32 kbps to 56 kbps for dial up and
64 kbps to 8 mbps for broadband.

2.8 Constraints of Electric Banking in Bangladesh

Emergency and growth of electric banking of a country depends on the following factors.

 Weather has a direct effect towards e-banking. If cerate heavy rain, flood or cyclone
then the entire network is down.
 Availability and growth of telecommunication instructors.
 ICT operation in electric banking sectors.
 Culture of using electric banking.
 Legal and regularity framework.
 The users of electric banking are in urban areas.
 Infrastructure of villages is not suitable for electronic banking.
 ATM may have network problems, unavailability and shortage of money.
 High price of computer, computer hardware and banking software.

2.9 Recommendations of e-banking for Bangladesh

Since 1992 the e-banking is going on all over the country but it is still many theoretical and
technical hurdles. Some recommendations are listed below to overcome and improve the
current situations:
 E-banking service should to try mobilize more deposit schemes through better
marketing and innovative measures.
 E-banking system should be more flexible.
 Need to establish ATM booth networks.
 Government should be pionner to develop the IT sector.
 Commercial banks of Bangladesh need to improve simple online services like money
transfer, online payment.
Through the overall discussion we can conclude that the future of e-banking in Bangladesh
can be more prosperous. The resources that Bangladesh has can also be beneficial for
companies. Just more they need to improve a lot and take proper care. The government also
needs it. Bank companies need to deal with appropriate authorities to make e-banking more
accessible in Bangladesh.
 CHAPTER 3

ABOUT BANKS
3.1 What is a Bank?
A bank is a financial institution that accepts deposits from the public and creates a demand
deposit while simultaneously making loans. Lending activities can be directly performed by
the bank or indirectly through capital markets.

3.2 Types of Banks

Types of banks are divided into few parts as four banking service

 Retail Banks
 Investment Banks
 Both retail and investment banks
 Other types of banks

3.3.1 Types of retail banks

Commercial Bank: A commercial bank is a type of bank that provides services such as
taking deposits, issuing business loans, and providing basic investment products that are run
as a for-profit business. It can also refer to a bank, or a division of a large bank, that deals
with corporations or large/medium-sized businesses to distinguish it from retail banking and
investment banking.
Community Banks: Community Bank Bangladesh Limited is one of the newly approved
scheduled banks in Bangladesh. This bank is fully owned by Bangladesh Police Welfare
Trust.
Community Bank Bangladesh Limited is a listed private commercial bank of Bangladesh.
Community Bank started its journey on September 11, 2019 as the 59th commercial bank of
Bangladesh. Bangladesh Police Welfare Trust manages this bank. They also have RAB
members on their board of directors.
Credit unions: A credit union, a type of financial institution similar to a commercial bank, is
a member-owned non-profit financial cooperative. Credit unions generally provide services to
members similar to retail banks, including deposit accounts, provision of credit, and other
financial services.
Postal saving banks: saving banks associated with national postal systems.
Private banks: banks that manage the assets of high-net-worth individuals. Historically a
minimum of USD 1 million was required to open an account; however, over the last years
many private banks have lowered their lowered their entry hurdles to USD 250000 for private
investors.
Saving bank: Financial institution that gathers savings, paying interest or dividends to
savers. It channels the savings of individuals who wish to consume less than their incomes to
borrowers who wish to spend more.
This function is served by the savings deposit departments of commercial banks, mutual
savings banks or trustee savings banks, savings and loan associations, credit unions, postal
savings systems, and municipal savings banks. Except for the commercial banks, these
institutions do not accept demand deposits. Postal savings systems and many other European
savings institutions enjoy a government guarantee; savings are invested mainly in government
securities and other securities guaranteed by the government.

Ethical bank: Banks that prioritize the transparency of all operations and make only what
they consider to be socially responsible investments.
A Direct or Internet only bank is a banking operation without any physical bank branches,
conceived and implemented wholly with networked computers.

3.3.2 Types of investment banks

Investment banks “underwrite” stock and bond issues, trade for their own accounts, make
markets and advice corporations on capital market activities such as mergers and acquisitions.

Merchant banks were traditionally banks which engaged in trade finance. The modern
definition, however, refers to banks which provide capital to firms in the form of shares rather
than loans. Unlike venture capital firms, they tend not to invest in new companies.

3.3.3 Both retail and investment banks

A universal bank participates in many kinds of banking activities and is both a commercial
bank and an investment bank as well as providing other financial services such as insurance.
Universal banking combines the services of a commercial bank and an investment bank,
providing all services from within one entity. The services can include deposit accounts, a
variety of investment services, and may even provide insurance services. Deposit accounts
within a universal bank may include savings and checking.

3.3.4 Other types of banks

Center banks are normally government owned and charged with regulatory responsibilities,
such as supervising commercial banks or controlling the cash interest rate. They generally
provide liquidity to the banking system and act as the lender of last resort in event of a crisis.
Islamic bank adheres to the concepts of Islamic law. This form of banking revolves around
serval well established principles based on Islamic canons. All banking activities must avoid
interest, a concept that is forbidden in Islam. Instead, the bank earns profit and fees on the
financing facilities that id extends to customers.

3.4 The banking system in Bangladesh

The banking system at independence consisted of two branch offices of the former State Bank
of Pakistan and seventeen large commercial banks, two of which were controlled by
Bangladeshi interests and three by foreigners other than West Pakistanis. There were fourteen
smaller commercial banks. Virtually all banking services were concentrated in urban areas.
The newly independent government immediately designated the Dhaka branch of the State
Bank of Pakistan as the central bank and renamed it the Bangladesh Bank. The bank was
responsible for regulating currency, controlling credit and monetary policy, and administering
exchange control and the official foreign exchange reserves. The Bangladesh government
initially nationalized the entire domestic banking system and proceeded to reorganize and
rename the various banks. Foreign-owned banks were permitted to continue doing business in
Bangladesh. The insurance business was also nationalized and became a source of potential
investment funds. Cooperative credit systems and postal savings offices handled service to
small individual and rural accounts. The new banking system succeeded in establishing
reasonably efficient procedures for managing credit and foreign exchange. The primary
function of the credit system throughout the 1970s was to finance trade and the public sector,
which together absorbed 75 percent of total advances.
The government's encouragement during the late 1970s and early 1980s of agricultural
development and private industry brought changes in lending strategies. Managed by the
Bangladesh Krishi Bank, a specialized agricultural banking institution, lending to farmers and
fishermen dramatically expanded. The number of rural bank branches doubled between 1977
and 1985, to more than 3,330. Denationalization and private industrial growth led the
Bangladesh Bank and the World Bank to focus their lending on the emerging private
manufacturing sector. Scheduled bank advances to private agriculture, as a percentage of
sectoral GDP, rose from 2 percent in FY 1979 to 11 percent in FY 1987, while advances to
private manufacturing rose from 13 percent to 53 percent.

The transformation of finance priorities has brought with it problems in administration. No

sound project-appraisal system was in place to identify viable borrowers and projects.
Lending institutions did not have adequate autonomy to choose borrowers and projects and
were often instructed by the political authorities. In addition, the incentive system for the
banks stressed disbursements rather than recoveries, and the accounting and debt collection
systems were inadequate to deal with the problems of loan recovery. It became more common
for borrowers to default on loans than to repay them; the lending system was simply
disbursing grant assistance to private individuals who qualified for loans more for political
than for economic reasons. The rate of recovery on agricultural loans was only 27 percent in
FY 1986, and the rate on industrial loans was even worse. As a result of this poor showing,
major donors applied pressure to induce the government and banks to take firmer action to
strengthen internal bank management and credit discipline. As a consequence, recovery rates
began to improve in 1987. The National Commission on Money, Credit, and Banking
recommended broad structural changes in Bangladesh's system of financial intermediation
early in 1987, many of which were built into a three-year compensatory financing facility
signed by Bangladesh with the IMF in February 1987.

One major exception to the management problems of Bangladeshi banks was the Grameen
Bank, begun as a government project in 1976 and established in 1983 as an independent bank.
In the late 1980s, the bank continued to provide financial resources to the poor on reasonable
terms and to generate productive self-employment without external assistance. Its customers
were landless persons who took small loans for all types of economic activities, including
housing. About 70 percent of the borrowers were women, who were otherwise not much
represented in institutional finance. Collective rural enterprises also could borrow from the
Grameen Bank for investments in tube wells, rice and oil mills, and power looms and for
leasing land for joint cultivation. The average loan by the Grameen Bank in the mid-1980s
was around Tk2,000 (US$65), and the maximum was just Tk18,000 (for construction of a tin-
roof house). Repayment terms were 4 percent for rural housing and 8.5 percent for normal
lending operations.

The Grameen Bank extended collateral-free loans to 200,000 landless people in its first 10
years. Most of its customers had never dealt with formal lending institutions before. The most
remarkable accomplishment was the phenomenal recovery rate; amid the prevailing pattern of
bad debts throughout the Bangladeshi banking system, only 4 percent of Grameen Bank loans
were overdue. The bank had from the outset applied a specialized system of intensive credit
supervision that set it apart from others. Its success, though still on a rather small scale,
provided hope that it could continue to grow and that it could be replicated or adapted to other
development-related priorities. The Grameen Bank was expanding rapidly, planning to have
500 branches throughout the country by the late 1980s.

Beginning in late 1985, the government pursued a tight monetary policy aimed at limiting the
growth of domestic private credit and government borrowing from the banking system. The
policy was largely successful in reducing the growth of the money supply and total domestic
credit. Net credit to the government actually declined in FY 1986. The problem of credit
recovery remained a threat to monetary stability, responsible for serious resource
misallocation and harsh inequities. Although the government had begun effective measures to
improve financial discipline, the draconian contraction of credit availability contained the risk
of inadvertently discouraging new economic activity.

Foreign exchange reserves at the end of FY 1986 were US$476 million, equivalent to slightly
more than 2 months’ worth of imports. This represented a 20-percent increase of reserves over
the previous year, largely the result of higher remittances by Bangladeshi workers abroad. The
country also reduced imports by about 10 percent to US$2.4 billion. Because of Bangladesh's
status as a least developed country receiving concessional loans, private creditors accounted
for only about 6 percent of outstanding public debt. The external public debt was US$6.4
billion, and annual debt service payments were US$467 million at the end of FY 1986.

3.5 Lists of Banks in Bangladesh

3.5.1 Central Bank

Bangladesh Bank
Bangladesh Bank is the central bank of Bangladesh and is a member of the Asian Clearing
Union. It is fully owned by the Government of Bangladesh. The bank is active in developing
green banking and financial inclusion policy and is an important member of the Alliance for
Financial Inclusion.
Bangladesh Bank, the central bank and apex regulatory body for the country's monetary and
financial system, was established in Dhaka as a body corporate vide the Bangladesh Bank
Order, 1972 (P.O. No. 127 of 1972) with effect from 16th December, 1971. At present it has
ten offices located at Motijheel, Sadarghat, Chittagong, Khulna, Bogra, Rajshahi, Sylhet,
Barisal, Rangpur and Mymensingh in Bangladesh; total manpower stood at 5807 (officials
3981, subordinate staff 1826) as on March 31, 2015.

Functions
BB performs all the core functions of a typical monetary and financial sector regulator, and a
number of other non-core functions. The major functional areas include:

 Formulation And Implementation of Monetary and Credit Policies.

 Regulation And Supervision of Banks and Non-Bank Financial Institutions,
Promotion and Development of Domestic Financial Markets.
 Management Of the Country's International Reserves.
 Issuance Of Currency Notes.
 Regulation And Supervision of The Payment System.
 Acting As Banker to The Government.
 Money Laundering Prevention.
 Collection And Furnishing of Credit Information.
 Implementation Of the Foreign Exchange Regulation Act.
 Managing A Deposit Insurance scheme.

3.5.2 State-owned Commercial Banks

The banking system of Bangladesh is dominated by the 4 Nationalized Commercial Banks In
which 3 are totally controlled by government and 1 (Rupali Bank) bank is controlled by both
government and private sector, which together controlled more than 54% of deposit.
There are 6 state-owned commercial banks (SOCBs) that are fully or majorly owned by the
Government of Bangladesh.

 Agrani Bank Limited

 Bangladesh Development Bank
 BASIC Bank Limited
 Janata Bank Limited
 Rupali Bank Limited
 Sonali Bank Limited

3.5.3 Private Commercial Bank

There is a total of 43 PCBs in operation right now. They are majorly owned by private entities
and classified into two types.
Conventional PCBs
In total 33 conventional PCBs are now operating in the industry. They perform the banking
functions in conventional fashion i.e. interest-based operations.[1]

 AB Bank Limited
 Bangladesh Commerce Bank Limited
 Bank Asia Limited
 Bengal Commercial Bank Limited
 BRAC Bank Limited
 Citizens Bank PLC
 City Bank Limited
 Community Bank Bangladesh Limited
 Dhaka Bank Limited
 Dutch-Bangla Bank Limited
 Eastern Bank Limited
 IFIC Bank Limited
 Jamuna Bank Limited
 Meghna Bank Limited
 Mercantile Bank Limited
 Midland Bank Limited
 Modhumoti Bank Limited
 Mutual Trust Bank Limited
 National Bank Limited
 National Credit & Commerce Bank Limited
 NRB Bank Limited
 NRB Commercial Bank Ltd
 One Bank Limited
 Padma Bank Limited
 Premier Bank Limited
 Prime Bank Limited
 Pubali Bank Limited
 Shimanto Bank Ltd
 Southeast Bank Limited
 South Bangla Agriculture and Commerce Bank Limited
 Trust Bank Limited
 United Commercial Bank Ltd
 Uttara Bank Limited
Islami Shariah Based PCBs
There are 10 Islami Shariah-based PCBs in Bangladesh and they execute banking activities
according to Islami Shariah-based principles i.e. Profit-Loss Sharing (PLS) mode.[1]

 Al-Arafah Islami Bank Limited

 EXIM Bank Limited
 First Security Islami Bank Limited
 Global Islamic Bank Ltd
 ICB Islamic Bank Limited
 Islami Bank Bangladesh Limited
 Shahjalal Islami Bank Limited
 Social Islami Bank Limited
 Union Bank Limited
 Standard Bank Limited

Foreign commercial banks (FCBs)

In total 9 FCBs are operating in Bangladesh as the branches of the banks which are
incorporated in abroad.[1]

 Bank Al-Falah Limited

 Citibank N.A
 Commercial Bank of Ceylon PLC
 Habib Bank Limited
 HSBC
 National Bank of Pakistan
 Standard Chartered Bank
 State Bank of India
 Woori Bank

Specialized Development Banks in Bangladesh

Specialized Development Banks are specially degined for some special sector. Some banks
are designed for agriculture and some are for extending industrial loans. Also there are some
specilized banks working for development of the country.

 Bangladesh Somobay Bank Limited

 BASIC Bank Limited
 Karmasangsthan Bank
 Bangladesh Krishi Bank
 Grameen Bank
 Bangladesh Development Bank Ltd
 Ansar VDP Unnyan Bank
 Rajshahi Krishi Unnayan Bank
 Probashi Kollyan Bank
 Progoti Co-operative Landmortgage Bank Limited
 Standard Chartered Bank
Standard Chartered Bank is a foreign bank started banking business in
Bangladesh in 1905. In course of time, Standard Chartered Bank observed its
100 years presence in this country in 2005. Standard Chartered Bank Plc is a
British Bank registered under Royal Charter 1853 with its headquarter in
London. Following the purchase of the Global Grind lays Business and merger
with the branches of ANZ Grind lays Bank Limited in Bangladesh, it was
renamed as Standard Chartered Grind lays Bank PLC on 1 August 2000. The
Grind lays Bank Plc was registered in London on the 23 March 1866 as a
multinational commercial and merchant banking company under the British
Companies Act of 1862. It began operations in East Bengal under the name
National Bank of India in 1905 with a branch at sadarghat, Dhaka and another
one in Chittagong. An activity of the bank was remained suspended during the
war of liberation. It resumed business in Bangladesh in a new name National
and Grind lays Bank. The ANZ Group (Australia and New Zealand) bought the
global banking business of Grind lays Bank Plc. in 1985 and the transfer of
ownership has been completed in 1989, when the National and Grind lays Bank
was further renamed as ANZ Grind lays Bank Plc.
**
Services
The service provide in Bangladesh by SCB may be categorized under several broad heads.
These are Personal Banking, Priority Banking, Islamic Banking, SME banking and Wholesale
Banking.

Personal Banking
Different types of deposit accounts opening and operating is one service of personal banking.
The account types are savings and Current accounts. Savings account maybe sub divides as
Super Severs, while current account division are current, Foreign Currency Current, RFCD,
and Convertible, Nonconvertible Current accounts. All the account holders of any of the types
are privileged with some additional facilities. If you look into you must find one to fulfill you
needs.

In addition to the savings and current accounts Standard Chartered Bank provides Fixed
Deposit schemes. SCB has two schemes here, namely Fixed deposits and NFCD account.
First one is in local currency and the second one is a foreign currency account.

Standard Chartered Bank offers different headed cards for its clients. These are credit card,
debit card and prepaid card. All three groups of cards have sub groups and each of them has
got some facilities and also some bindings. After all the cards are very helpful in modern life.
Standard Chartered Bank delivers banking products like Auto Loan, Personal Loan And home
loan for deserving customers, some of them are even without a security, some with partial
security only. Auto Loan is for buying a new or reconditioned car. A personal loan is to serve
your various personal need in time. Home loan is offered to buy an apartment or to renovate
the old house. You can be a deserving candidate for SCB.

Priority Banking
Standard Chartered Priority Banking Service is for you and your family. It tailors services to
fit to your priorities at home and abroad. The bank emphasizes mostly on its relationship with
you and accordingly provides you priority benefits, priority solutions, priority services and
international banking services at per your priorities.

Islamic banking
Standard Chartered Saadiq is the Islamic financial service offered by SCB. Since 1993 the
bank is providing fully Sariah-complaint Islamic banking solutions for its clients through
Saadiq. This program is at the same time World class and up to date. It’s a complete set of
banking solution is compliance with your belief and values of Islam. A highly competent
Sariah Supervisory Committee scrutinizes each of the products before presenting to people.

Standard Chartered Saadiq provides you all saving and current account options. Financing
facilities like auto loan, Personal loan and home loan are also included in Saadiq. You may
also have Credit and Debit cards from this services and all in coherency with Sariah.

SME Banking
Small and medium scale business and industry is the life line for economy of Bangladesh.
Millions of people are earning their livelihood form this sector. SME products of SCB have
build with the objective to support small & medium enterprises of Bangladesh. The target
market for SME credit is:

 Professional Sector (Doctors, Engineers etc)

 Business Sector (Advertising agencies, consultants etc)
 Trading Sector (Retailers, wholesalers, supply chain)
 Manufacturing sector
Although SME has several products like Business Installment (BIL) Loan, Overdraft etc, I
have tried to gather some experience by working with SME BIL team. Below I’ll try to put
forward all the important steps or the process of BIL in SCB.

Internet Banking

Standard Chartered bank internet banking service allows customers to bank from anywhere,
anytime with total security and confidentiality. This facility is absolutely fee.

Services available:
  View Balance of Account and Credit Card
 Download and print account and credit card statements
 Apply for credit limit increase of customers Credit Card
 Pay from customers Standard Chartered account to customer Credit card
 Transfer funds between customers own Standard Chartered account
 Check status of cheques issued from customer account
 Order duplicate statement
 Order new cheque book and card

Auto Bills pay

Standard Chartered bank offers you an exclusive service of paying utility bills directly from
your Account or Credit card without waiting in long queues. Enroll into auto bills pay
services for Free and the bank will setup a standing instruction and will arrange the payment
of the following bills from your account or Credit Card each month.

 Mobile Phone Recharge: Robi, Airtel, Banglalink, Grameenphone

 Electricity: DPDC, DESCO
 Internet: Accesstel, Agni, BOL, Zip
 Insurance premium: ALICO insurance premium
 Tuition Fee: Scholastica, South Breeze
 Club: Dhaka club, Chottogram club
 Dutch Bangla Bank

Dutch-Bangla Bank started operation is Bangladesh's first joint venture bank. The bank was
an effort by local shareholders spearheaded by M Sahabuddin Ahmed (founder chairman) and
the Dutch company FMO.

From the onset, the focus of the bank has been financing high-growth manufacturing
industries in Bangladesh. The rationale being that the manufacturing sector exports
Bangladeshi products worldwide. Thereby financing and concentrating on this sector allows
Bangladesh to achieve the desired growth. Dutch Bangla Bank other focus is Corporate Social
Responsibility (CSR). Even though CSR is now a cliche, Dutch Bangla Bank is the pioneer in
this sector and termed the contribution simply as 'social responsibility'. Due to its investment
in this sector, Dutch Bangla Bank has become one of the largest donors and the largest bank
donor in Bangladesh. The bank has won numerous international awards because of its unique
approach as a socially conscious bank.

Dutch Bangla Bank was the first bank in Bangladesh to be fully automated. The Electronic-
Banking Division was established in 2002 to undertake rapid automation and bring modern
banking services into this field. Full automation was completed in 2003 and hereby
introduced plastic money to the Bangladeshi masses. Dutch Bangla Bank also operates the
nation's largest ATM fleet and in the process drastically cut consumer costs and fees by 80%.
Moreover, Dutch Bangla Bank choosing the low profitability route for this sector has
surprised many critics. Dutch Bangla Bank had pursued the mass automation in Banking as a
CSR activity and never intended profitability from this sector. As a result it now provides
unrivaled banking technology offerings to all its customers. Because of this mindset, most
local banks have joined Dutch Bangla Bank banking infrastructure instead of pursuing their
own.

Even with a history of hefty technological investments and an even larger donations,
consumer and investor confidence has never waned. Dutch-Bangla Bank stock set the record
for the highest share price in the Dhaka Stock Exchange in 2008.

E-Banking of Dutch Bangla bank

Dutch Bangla bank is the first bank in Bangladesh to be fully automated and introduce
Electronic Banking. The automation was completed in 2003, but further additions and
features are continuously being added and upgraded. DBBL has adopted the same exact
automation solution used my many international banking giants. Although this was
significantly more expensive than other solutions, it is a small price to pay for cline’s peace of
mind.

A DBBL client now has unrivaled access to banking from any DBBL branch, ATM and POS.
All of these services are free-of-charge and are surprisingly affordable for everyone. Even
though DBBL has invested more in Electronic Banking more than any other bank, the
division was never intended to be profitable. It was undertaken with the same mindset DBBL
undertakes its corporate social responsibility tasks. This is why you pay barely anything even
though these same services would cost you much more in other countries and other banks.
Never has any bank given so much for free.

DBBL also has the largest ATM network in Bangladesh. This gives DBBL clients full access
to ‘anytime anywhere’ banking nationwide. All international and many local banks use the
DBBL ATM network for their own clients. DBBL has installed 4907 ATM nationwide. As
with most things, ATM access to all DBBL ATM is unlimited and free for all DBBL clients.
If a client of a member bank (not DBBL) uses a DBBL ATM, the member bank may add a
transaction charge 15 tk. DBBL has the largest IT budget in Bangladesh. DBBL maintains the
state-of-the-art Electronic-Banking Division. The Electronic-Banking Division oversees and
maintains DBBL’s investment as well as implementing upcoming project.
DBBL is the only local bank to have a off-site data recovery site. Drs ensure that customer
record are safe, backup and up to date in the event of a major catastrophe at the electronic-
banking division headquarters. Since 2004, DBBL has introduced mobile and SMS banking.
With a mobile phone, customers can perform many banking operations with their phone.

Mobile-Banking

Mobile Banking is a Banking process without bank branch which provides financial services
to un-banked communities efficiently and at affordable cost. To provide banking and financial
services, such as cash-in, cash out, merchant payment, utility payment, salary disbursement,
foreign remittance, government allowance disbursement, ATM money withdrawal through
mobile technology devices, i.e. Mobile Phone, is called Mobile Banking. Mobile banking (m-
banking) involves the use of a mobile phone or another mobile device to undertake financial
transactions linked to a client’s account. M-banking is one of the newest approaches to the
provision of financial services, made possible by the widespread adoption of mobile phones
even in low income people. The roll out of mobile telephony has been rapid, and has extended
access well beyond already connected customers in rural area. There is mounting evidence of
positive social impact on poorer people and communities as a result There are sound reasons
for the hope that m-banking could have similar impact A mobile network offers a high
technology platform onto which other services can be often provided at very low cost to
deliver an effective result. Mobile data channels are often under-used and therefore may be
offered at low cost by the network operator. M-banking services which use channels such as
text messaging/ SMS can be carried at a cost of less. The low cost of using existing
infrastructure makes such channels more amenable to u se by low incomes customers.
Mobile-banking is new in our country, and there has been limited donor support in this sector
to date. This report considers the case for donors to support m-banking as a sector.
Bangladesh Bank permitted 10 commercial bank to do such kind of mobile banking business
that the rural people who have mobile but haven’t banking facilities, Service holders can get
there salary by the mobile banking.
What dose DBBL Mobile banking offer?
 Customer Registration
 Cash In
 Cash out
 Merchant Payment
 Utility Payment
 Remittance
 Top-up
 Fund Transfer (Bank to Rocket / Rocket to Bank)
 BRAC BANK
BRAC Bank is a private commercial bank in Bangladesh, operated by the BRAC
development organization, focused on Small and Medium Enterprises (SME). BRAC Bank
Limited is recognized as the premier brand in the financial industry of Bangladesh. BRAC
Bank started its business in 2001 with a clear vision to work as a catalyst for the vibrant yet
un banked SME sector in Bangladesh. BRAC Bank limited has wide distribution coverage
across Bangladesh in SME business. Being the pioneer, BRAC Bank limited still holds the
'Number One' position in SME business. It has 187 branches, 18 Premium Banking lounges,
457 SME Unit Offices, 481 agent banking outlets, 375 ATMs, and 96 CDMs.

Though BRAC bank was formed with the aim to serve the millions of small and medium
enterprises in the country. Having pioneered the concept of SME financing in Bangladesh, it
is the fourth largest SME bank globally. The company also provides services within corporate
and institutional banking, retail banking, as well as Probashi banking, which specifically
caters to non resident Bangladeshi abroad. Other areas include customized treasury and
foreign exchange solutions and custody services. It ranks amongst the top banks nationally
that processes remittances form abroad.

E-Banking and Online Shopping

For the first time in Bangladesh BRAC Bank limited has introduced e-commerce program for
all VISA cardholders. Electronic Commerce is a convenient and affordable way to buy and
sell products or services online.

E-Commerce software and service enables individuals to maintain an online business while
performing transactions right from the Web. It is the fastest, convenient and cost effective
way of making transaction through web site.

Who can buy?

 BRAC Bank VISA cardholder
 Any VISA cardholder

Cardholder's Benefits
 Search and find what they are looking for instantly
 Choosing from a variety of options such as size and color
 Viewing any or all of product specifications and photographs
 Purchases will be delivered directly to their door
 Order products without leaving their home
 Security knowing every transaction is secure
 Checking how much they have "spent" before committing to a purchase
Merchant’s Benefits
 Overhead cost of an e-commerce web site is generally much less than the cost of a
physical storefront
 Seller has the ability to reach customers all over the world rather than being limited to
a certain geographical location
 Increase in sales volume
 Everything is maintained through secure software so need less human intervention
 No cash handling risk

Internet Banking
 No queue
 No Traffic
 Just a click

SMS Banking

Features

 Instant Account Balance and mini statement

 Fixed deposit maturity alarm
 High value transaction alert
 Account status change alert
 Welcome alert for account opening
 Payment loan failure alert
 Cheque clearing failure alert

Simple and Convenient

With SMS banking, you do have to send your statement through mail or call up our branches.
Once you become a member of SMS banking, you will have 24 hours access to the key
financial information of your account.

Push and pull

Through BRAC bank SMS banking, you will be able to your account’s current information
like balance, last few transactions and a range of other financial information by typing e pre-
defined key letter.

This service available for GrameenPhone, Banglalink, Robi, Airtel, Teletalk subscribers.
24 hours call center
With BRAC bank 24 hour phone banking, your accounts are just a call away. Enjoy the
convenience of banking anytime, anywhere simply by pressing a few buttons on your phone.

 Account detail
 Balance inquiry
 Product Information
 Cheque related services
 Remittance status and many more

iWallet

iWallet is a virtual wallet as like as a physical wallet having the options to carry multiple
cards with the access option from anywhere in the world through internet. It also provides the
facility to preserve multiple account numbers which can be accessed through internet as well.
All cards and account numbers are required to be registered only once and every time you
want to make a purchase, you only need to select your preferred card or account number from
the pop-up menu. You can also name your cards and account numbers as per your choice to
shadow/hide the card/account numbers.

Electronic Shopping Cart

Electronic Shopping Cart is software used in e-commerce to assist people making purchases
online. The software allows online shopping customers to accumulate a list of items for
purchase, described metaphorically as “placing item in the shopping cart”. Upon checkout, the
software typically calculates a total for the order, including shipping and handling charges and
the associated taxes, as applicable.

ATM Network of Brac Bank

BRAC Bank has its own ATM network which is currently *** strong. In addition to this
BRAC Bank is the lead arranger of OMNIBUS share ATM network.

OMNIBUS, an association of member institutions, which will provide share ATM and POS
network facilities to banks through a neutral mother switch. OMNIBUS was formed as a result
of a need for neutral and centralized gateway. And as a result BRAC Bank took the initiative. Ans with
BRAC Bank, Q-Cash came forward with its members to join hands to form OMNIBUS.
 Eastern Bank Ltd.

With a vision to become the bank of choice and to be the most valuable financial brand in
Bangladesh. Eastern Bank Ltd. Began its journey in 1992. Over the years EBL has
established itself as a leading private commercial bank in the country with undisputed
leadership in Corporate Banking and a strong Consumer and SME growth engines. EBL’s
ambition is to be the number one financial services provider, crating lasting value for its
clientele, shareholder and employees and above all for the community it operates in.

Product Basket
Bangladesh Banking Sector has grown from strength to strength over the past one decade and
is fiercely competitive, especially in the consumer Banking segment. EBL offer a wide range
depository, loan and card products to cater virtually for every customer segment. From
student banking to priority banking to platinum card EBL has almost all banking products in
its repertoire. The product basket is rich in content featuring different types of saving and
current account, personal loans, Debit Cards, Credit Cards, Pre-paid card, Internet Banking,
Corporate Banking, SME Banking, Investment banking, Treasury and Syndication services.
The customers are served through a network of 85 branches and 214 ATMs in Bangladesh.

Product Innovation
EBL is known for its product innovation in the market. EBL Matrubhumi- the bundle product
for expatriate Bangladeshis, insurance covered monthly saving scheme, VISA corporate
cards, remittance card and mobile-based remittance solution are just a few of them. On the
SME banking window EBL offered customer- friendly and groundbreaking products like
EBL Uddom and EBL Mukti. At present, EBL Consumer, SME and corporate Banking units
are capable of handling every kind of customer financial needs.

Things you didn’t know about EBL

 EBL is the first bank in Bangladesh to go online.

 EBL provided the first “Green Loan” in Bangladesh in Solar Panel manufacturing
plant which will contribute to transform the lives of 1 million people of the most
remote and off-grid areas by lighting up their homes.
 EBL is the first ever local bank finance Aircraft purchase deal of Biman Bangladesh
Airlines. Prior to this, only multinational banks used to finance such project.
 EBL generates highest profitability per employee in Bangladesh Banking sector.
 EBL launched first ever Bank sponsored Mutual Fund in Bangladesh.
EBL Internet Banking

EBL Internet banking application address the needs of small, individual and corporate
account holders of the bank. This application provides a comprehensive range of banking
services that enable the customer to meet most of their banking requirements over the Net.

Funds Transfers and Payment

The customer can choose to transfer funds by selecting different mode of transfers. Funds can
be transferred between accounts of the corporate to a third party account or to other banks
using prevalent payment systems. The user will be allowed to select source and destination
accounts depending upon his rights on the accounts for that corporate. In case of external
transfers, the user will be allowed to select the source account and specify the beneficiary
details plus any additional payment details. If required, EBL INTERNET BANKING
APPLICATION can also support future dated transfer.

Utility Bill Payment

The customer can make utility Bill payments to companies as set up by the Bank transferring
funds from his/her savings or checking account.

Deposits

 Maintain Deposits: The user can view all the deposits maintained by the corporate.
EBL internet banking application will provide the user withal the details of the
deposits and allow to modifying certain parameters.
 Request for rollover of deposits: The user can request for a rollover of a deposit upon
maturity.
 Request for premature closure of deposits: The customer can redeem/encash a deposit
prior to maturity.

Loan

 Loan application requests: The customer can request for loans in a format prescribed
by the bank.
 Initiate part or full payment of Loan: Users can initiate a payment for a loan, in either
part or full through the system. A list of all the loan contracts that are active at the
time of payment will be displayed. The user will have to select the contract for which
the payment is to be made.
 View schedules of loan payments: The customer can view the schedules of all the
payments for any loan contract. All the schedules for the contract will be shown, this
will include the schedules that are already paid and the schedules that are yet to be
paid.
Account Operation and Inquiries

 Account summary: The customer Will be able to view the list of Current, Saving,
Term Deposit and loan accounts held and the current balance in each account in the
account currency and the customer’s preferred currency
 Account Details: the customer can choose a particulars account and see the account
details depending on the type of he accounts. The details show different balances and
information relating to interest and charges.
 Float Inquiry: The customer can view the details of uncollected balances, with day-
wise break-up.
 Account Activity: The customer can see transaction activity in a given account for a
date rang supported by the host
 Cheque Book Request: The customer can make a request for a cheque book for an
account choosing the number of leaves desired from the set that the Bank offer.
 Stop Cheque Request: The customer can choose an account and enter the cheque
number/range of cheque numbers for which the cheque encashment should be
stopped. He can also specify the reason for stopping the encashment. This is an online
transaction only.