EN SERVICE MANUAL

Split Air Conditioner

VERITAS INVERTER Series

MODEL: CH-S12FTXQ (WI-FI)

CH-S18FTXQ (WI-FI)

For proper operation, please read and keep this manual carefully.
Designed by Cooper&Hunter International Corporation, Oregon, USA
www.cooperandhunter.com
Part Ⅰ : Technical Information
1. Summary
Indoor Unit

Outdoor Unit

Remote Controller
2. Specifications
2.1 Specification Sheet

Model CH-S12FTXQ (Wi-Fi)

Product Code CB470001101

Rated Voltage V~ 220-240

Power
Rated Frequency Hz 50
Supply
Phases 1
Power Supply Mode Outdoor
Cooling Capacity(Min~Max) W 3500
Heating Capacity(Min~Max) W 3600
Cooling Power Input(Min~Max) W 972
Heating Power Input(Min~Max) W 942
Cooling Current Input A 4.50
Heating Current Input A 4.4
Rated Input W 1500
Rated Cooling Current A 7.2
Rated Heating Current A 7.7
Air Flow Volume(SH/H/M/L/SL) m3/h 560/480/410/290/-
Dehumidifying Volume L/h 1.4
EER W/W 3.60
COP W/W 3.82
SEER 6.1
SCOP(Average) 4.6
SCOP(Warmer) 5.1
SCOP(Colder) 3.3
Application Area m2 15-22

Indoor Unit Model CH-S12FTXQ (Wi-Fi)

Indoor Unit Product Code CB470N01100

Fan Type Cross-flow

Fan Diameter Length(DXL) mm Ф98X580
Cooling Speed(SH/H/M/L/SL) r/min 1350/1200/1050/750/-
Heating Speed(SH/H/M/L/SL) r/min 1350/1200/1050/850/-
Fan Motor Power Output W 20
Fan Motor RLA A 0.215
Fan Motor Capacitor μF 1
Indoor
Evaporator Form Aluminum Fin-copper Tube
Unit
Evaporator Pipe Diameter mm Ф5
Evaporator Row-fin Gap mm 2-1.4
Evaporator Coil Length(LXDXW) mm 584X22.8X266.7
Swing Motor Model MP24AA
Swing Motor Power Output W 1.5
Fuse Current A 3.15
Sound Pressure Level(SH/H/M/L/SL) dB (A) 40/37/28/24/-
Sound Power Level(SH/H/M/L/SL) dB (A) 55/47/44/38/-
Dimension(WXHXD) mm 790X275X200
Dimension of Carton Box(LXWXH) mm 850X339X262
Dimension of Package(LXWXH) mm 852X355X273
Net Weight kg 9
Gross Weight kg 11
 Model of Outdoor Unit CH-S12FTXQ (Wi-Fi)
Product Code of Outdoor Unit CB427W04701
Compressor Manufacturer/Trademark Zhuhai Landa Compressor Co.; Ltd.
Compressor Model QXA-B102zE190
Compressor Oil RB68EP
Compressor Type Rotary
L.R.A. A 35.00
Compressor RLA A 4.80
Compressor Power Input W 1020
Overload Protector /
Throttling Method Capillary
o
Operation temp C 16~30
o
Ambient temp (cooling) C -24~48
o
Ambient temp (heating) C -15~24
Condenser Form Aluminum Fin-copper Tube
Pipe Diameter mm Ф7.94
Rows-fin Gap mm 1-1.4
Coil Length (LXDXW) mm 731X19.05X550
Fan Motor Speed rpm 900
Output of Fan Motor W 30
Outdoor
Fan Motor RLA A 0.4
Unit
Fan Motor Capacitor μF /
Air Flow Volume of Outdoor Unit m3/h 2200
Fan Type Axial-flow
Fan Diameter mm Ф438
Defrosting Method Automatic Defrosting
Climate Type T1
Isolation I
Moisture Protection IPX4
Permissible Excessive Operating
MPa 4.3
Pressure for the Discharge Side
Permissible Excessive Operating
MPa 2.5
Pressure for the Suction Side
Sound Pressure Level (H/M/L) dB (A) 51/-/-
Sound Power Level (H/M/L) dB (A) 62/-/-
Dimension (WXHXD) mm 848X596X320
Dimension of Carton Box (LXWXH) mm 878X360X630
Dimension of Package (LXWXH) mm 881X363X645
Net Weight kg 29.5
Gross Weight kg 32.5
Refrigerant R410A
Refrigerant Charge kg 0.90
Length m 5
Gas Additional Charge g/m 20
Outer Diameter Liquid Pipe mm Ф6
Connection
Outer Diameter Gas Pipe mm Ф9.52
Pipe
Max Distance Height m 10
Max Distance Length m 20
Note: The connection pipe applies metric diameter.

The above data is subject to change without notice; please refer to the nameplate of the unit.
Model CH-S18FTXQ (Wi-Fi)

Product Code CB460003800

Rated Voltage V~ 220-240

Power
Rated Frequency Hz 50
Supply
Phases 1
Power Supply Mode Outdoor
Cooling Capacity(Min~Max) W 5000
Heating Capacity(Min~Max) W 5300
Cooling Power Input(Min~Max) W 1430
Heating Power Input(Min~Max) W 1380
Cooling Current Input A 6.34
Heating Current Input A 6.12
Rated Input W 1860
Rated Cooling Current A 8.25
Rated Heating Current A 7.45
Air Flow Volume(SH/H/M/L/SL) m3/h 850/720/610/520/-
Dehumidifying Volume L/h 1.8
EER W/W 3.50
COP W/W 3.84
SEER 6.1
SCOP(Average) 4.6
SCOP(Warmer) 5.1
SCOP(Colder) 3.3
Application Area m2 21-31

Indoor Unit Model CH-S18FTXQ (Wi-Fi)

Indoor Unit Product Code CB470N00800

Fan Type Cross-flow

Fan Diameter Length(DXL) mm Ф106X706
Cooling Speed(SH/H/M/L/SL) r/min 1230/1130/1030/800/-
Heating Speed(SH/H/M/L/SL) r/min 1350/1200/1050/900/-
Indoor Fan Motor Power Output W /
Unit Fan Motor RLA A 0.35
Fan Motor Capacitor μF 2.5
Evaporator Form Aluminum Fin-copper Tube
Evaporator Pipe Diameter mm Ф7
Evaporator Row-fin Gap mm 2-1.4
Evaporator Coil Length(LXDXW) mm 715X25.4X304.8
Swing Motor Model MP35CJ
Swing Motor Power Output W 2.5
Fuse Current A 3.15
Sound Pressure Level(SH/H/M/L/SL) dB (A) 44/39/33/28/-
Sound Power Level(SH/H/M/L/SL) dB (A) 58/53/50/45/-
Dimension(WXHXD) mm 970X300X224
Dimension of Carton Box(LXWXH) mm 1038X380X305
Dimension of Package(LXWXH) mm 1041X383X320
Net Weight kg 13.5
Gross Weight kg 16.5
 Model of Outdoor Unit CH-S18FTXQ (Wi-Fi)
Product Code of Outdoor Unit CB427W06400
Compressor Manufacturer/Trademark Zhuhai Landa Compressor Co.; Ltd.
Compressor Model QXA-B102zE190A
Compressor Oil FVC68D or RB68EP
Compressor Type Rotary
L.R.A. A 35.00
Compressor RLA A 4.80
Compressor Power Input W 1020
Overload Protector /
Throttling Method Capillary
o
Operation temp C 16~30
o
Ambient temp (cooling) C -24~48
o
Ambient temp (heating) C -15~24
Condenser Form Aluminum Fin-copper Tube
Pipe Diameter mm Ф7
Rows-fin Gap mm 1-1.4
Coil Length (LXDXW) mm 742X38.1X550
Fan Motor Speed rpm 900
Output of Fan Motor W 30
Outdoor
Fan Motor RLA A 0.4
Unit
Fan Motor Capacitor μF /
3
Air Flow Volume of Outdoor Unit m /h 2200
Fan Type Axial-flow
Fan Diameter mm Ф438
Defrosting Method Automatic Defrosting
Climate Type T1
Isolation I
Moisture Protection IPX4
Permissible Excessive Operating
MPa 4.3
Pressure for the Discharge Side
Permissible Excessive Operating
MPa 2.5
Pressure for the Suction Side
Sound Pressure Level (H/M/L) dB (A) 54/-/-
Sound Power Level (H/M/L) dB (A) 63/-/-
Dimension (WXHXD) mm 848X596X320
Dimension of Carton Box (LXWXH) mm 878X360X630
Dimension of Package (LXWXH) mm 881X363X645
Net Weight kg 33
Gross Weight kg 36
Refrigerant R410A
Refrigerant Charge kg 1.1
Length m 5
Gas Additional Charge g/m 20
Outer Diameter Liquid Pipe mm Ф6
Connection
Outer Diameter Gas Pipe mm Ф9.52
Pipe
Max Distance Height m 10
Max Distance Length m 20
Note: The connection pipe applies metric diameter.

The above data is subject to change without notice; please refer to the nameplate of the unit.
 2.2 Operation Characteristic Curve
Cooling Heating
11 11
10 Conditions 10 220V
220V
9 Indoor: DB27°C/WB19°C 9
Outdoor: DB35°C/WB24°C
8 Indoor air flow: High 8
7 Pipe length: 5m 7 230V
Current (A)

Current (A)
6 6
5 230V 5 240V
4 4
Conditions
3 3 Indoor: DB20°C/WB15°C
2 240V 2 Outdoor: DB7°C/WB6°C
Indoor air flow: High
1 1 Pipe length: 5m
0 0
0 10 20 30 40 50 60 70 80 90 0 10 20 30 40 50 60 70 80 90 100 110 120
Compressor speed (rps) Compressor speed (rps)

2.3 Capacity Variation Ratio According to Temperature

Heating operation ambient temperature range is -15ºC~24ºC

Cooling Heating

130 110
120
100
110
Capacity ratio(%)

90
100
Capacity ratio(%)

80
90
70
80
Condition 60 Conditions
70
Indoor:DB27°C WB19°C Indoor:DB20°C
60 Indoor air flow: High 50 Indoor air flow:Super High
Pipe length:5m Pipe length:5m
50 40
32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 –15 –10 –5 0 5 7 10
Outdoor temp. (°C) Outdoor temp.(°C)
Heating operation ambient temperature range is -22ºC~24ºC

Cooling Heating

105 120

100 110

100
95 90
90
Capacity ratio (%)

80

85 70
Conditions
60 Indoor:DB20°C/WB15°C
80 50
Indoor air flow:Super High
Pipe length: 5m
75 40

30
70 -22 -15 -10 -5 0 7 15 20 24

65 Conditions Outdoor temp.(oC)

Indoor:DB27°C/WB19°C
60 Indoor air flow:Super High
55 Pipe length: 5m
50
32 33 34 35 36 37 38 39 40 41 42 43
Outdoor temp.(°C)

2.4 Cooling and Heating Data Sheet in Rated Frequency

Cooling:
Rated cooling Pressure of gas pipe Inlet and outlet pipe
Compressor
condition(oC) connecting indoor and temperature of heat Fan speed of Fan speed of
Model frequency
(DB/WB) outdoor unit exchanger indoor unit outdoor unit
(Hz)
Indoor Outdoor P (MPa) T1 (oC) T2 (oC)
12K 0.8 ~ 1.1 11 to 14 38 to 41 72
27/19 35/24 Super High High
18K 0.8 ~ 1.0 12 to 14 80 to 40 52

Heating:

Rated heating Pressure of gas pipe Inlet and outlet pipe

Compressor
condition(oC) connecting indoor and temperature of heat Fan speed of Fan speed of
Model frequency
(DB/WB) outdoor unit exchanger indoor unit outdoor unit
(Hz)
Indoor Outdoor P (MPa) T1 (oC) T2 (oC)
12K 2.8 ~ 3.2 38 to 41 2 to 5 77
20/15 7/6 Super High High
18K 2.2 ~ 2.4 70 to 40 1 to 5 65

Instruction:
T1: Inlet and outlet pipe temperature of evaporator
T2: Inlet and outlet pipe temperature of condenser
P: Pressure at the side of big valve
Connection pipe length: 5 m.
2.5 Noise Curve

Outdoor side noise

70

60
Indoor side noise

60
50

Noise/dB(A)
50
40
Noice/dB(A)

40
30
20 30
10
0 20
low Middle High Super High
0 20 40 60 80 100
Indoor Fan Motor Rotating Speed
Compressor frequency/Hz

12K 18K
3. Outline Dimension Diagram
3.1 Indoor Unit

W D

168.5 462 159.5

12K

Φ55 Φ55

54 54
150 90

104 685 181

18K
Φ55 Φ55

38 38
190 140

Unit:mm
Models W H D
12K 790 275 200
18K 970 300 224
3.2 Outdoor Unit

848 257

596
763 320

540
297

Unit:mm
4. Refrigerant System Diagram

Cooling and heating model

Indoor unit Outdoor unit

Gas pipe
side
Valve
4-Way valve

Discharge

Heat Suction Accumlator

exchanger Compressor
(evaporator)
Heat
exchanger
Liquid pipe (condenser)
side
Valve
Strainer Capillary Strainer

COOLING
HEATING

Connection pipe specification:

Liquid pipe:1/4" (6mm)
Gas pipe:3/8" (9.52mm)
5. Electrical Part
5.1 Wiring Diagram

●Instruction

Symbol Symbol Color Symbol Symbol Color Symbol Name

WH White GN Green CAP Jumper cap
YE Yellow BN Brown COMP Compressor
RD Red BU Blue Grounding wire
YEGN Yellow/Green BK Black / /
VT Violet OG Orange / /

Note: Jumper cap is used to determine fan speed and the swing angle of horizontal lover for this model.

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These circuit diagrams are subject to change without notice, please refer to the one supplied with the unit.
5.2 PCB Printed Diagram
Indoor Unit
● Top view

1 2 3 4 5 6 7

1 Neutral wire terminal

2 Interface of health function neutral wire
3 Motor needle stand
4 Interface of health function live wire
5 Auto button
6 Up&down swing motor
8
7 Interface of up & down swing motor
14 8 WIFI
9 Temperature sensor
13 10 Terminal for display board connection
9
11 Jump
12 Terminal with outdoor unit communication
12
wire
13 Live wire terminal
10
14 Fuse

11

● Bottom view
Outdoor Unit

● Top view

9 10 11

12 NO NAME
1 Interface of electronic expansion valve
2 Overload interface of compressor
3 Terminal of DRED
4 Interface of temperature sensor
13 5 Main board of IC
6 Eeprom
7 Interface of compressor wire WVU
8 8 Reactor wiring terminal
9 DRED Live wire interface
10 Interface of electric heating
14 11 4-way valve terminal
12 DRED Interface of netural wire
13 Terminal of outdoor fan
14 Interface of earthing wire
15
15 Live wire interface
16 16 Neutral wire terminal
17 Communication wire
17
7

6 5 4 3 2 1
● Bottom view
Part Ⅱ : Installation and Maintenance
7. Notes for Installation and Maintenance
Safety Precautions:
Important!
Please read the safety precautions carefully before
installation and maintenance.
The following contents are very important for installation
and maintenance.
Please follow the instructions below.
●The installation or maintenance must accord with the
instructions.
●Comply with all national electrical codes and local
electrical codes.
●Pay attention to the warnings and cautions in this
manual.
●All installation and maintenance shall be performed by
distributor or qualified person.
●All electric work must be performed by a licensed
technician according to local regulations and the
instructions given in this manual.
●Be caution during installation and maintenance. Prohibit
incorrect operation to prevent electric shock, casualty and
other accidents.
Warnings
Electrical Safety Precautions:
1. Cut off the power supply of air conditioner before
checking and maintenance.
2. The air condition must apply specialized circuit and
prohibit share the same circuit with other appliances.
3. The air conditioner should be installed in suitable
location and ensure the power plug is touchable.
4. Make sure each wiring terminal is connected firmly
during installation and maintenance.
5. Have the unit adequately grounded. The grounding
wire cant be used for other purposes.
6. Must apply protective accessories such as protective
boards, cable-cross loop and wire clip.
7. The live wire, neutral wire and grounding wire of
power supply must be corresponding to the live wire,
neutral wire and grounding wire of the air conditioner.
8. The power cord and power connection wires cant be
pressed by hard objects.
9. If power cord or connection wire is broken, it must be
replaced by a qualified person.
10. If the power cord or connection wire is not long enough,
please get the specialized power cord or connection wire
from the manufacture or distributor. Prohibit prolong the wire
by yourself.
11. For the air conditioner without plug, an air switch must
be installed in the circuit. The air switch should be all-pole
parting and the contact parting distance should be more than
3mm.
12. Make sure all wires and pipes are connected properly and
the valves are opened before energizing.
13. Check if there is electric leakage on the unit body. If yes,
please eliminate the electric leakage.
14. Replace the fuse with a new one of the same specification
if it is burnt down; dont replace it with a cooper wire or
conducting wire.
15. If the unit is to be installed in a humid place, the circuit
breaker must be installed.
Installation Safety Precautions:
1. Select the installation location according to the require-
ment of this manual.(See the requirements in installation
part)
2. Handle unit transportation with care; the unit should not
be carried by only one person if it is more than 20kg.
3. When installing the indoor unit and outdoor unit, a suffi-
cient fixing bolt must be installed; make sure the installation
support is firm.
4. Ware safety belt if the height of working is above 2m.
5. Use equipped components or appointed components dur-
ing installation.
6. Make sure no foreign objects are left in the unit after fin-
ishing installation.
Refrigerant Safety Precautions:
1. Avoid contact between refrigerant and fire as it generates
poisonous gas; Prohibit prolong the connection pipe by
welding.
2. Apply specified refrigerant only. Never have it mixed with
any other refrigerant. Never have air remain in the refrigerant
line as it may lead to rupture or other hazards.
3. Make sure no refrigerant gas is leaking out when
installation is completed.
4. If there is refrigerant leakage, please take sufficient
measure to minimize the density of refrigerant.
5. Never touch the refrigerant piping or compressor without
wearing glove to avoid scald or frostbite.
Improper installation may lead to fire hazard, explosion,
electric shock or injury.
Safety Precautions for Installing
and Relocating the Unit:

To ensure safety, please be mindful of the following precautions.

Warnings
1. When installing or relocating the unit, be sure to keep
the refrigerant circuit free from air or substances other
than the specified refrigerant.
Any presence of air or other foreign substance in the re-
frigerant circuit will cause system pressure rise or com-
pressor rupture,resulting in injury.
2.When installing or moving this unit, do not charge the
refrigerant which is not comply with that on the nameplate
or unqualified refrigerant. Otherwise, it may cause abnor-
mal operation, wrong action, mechanical malfunction or
even series safety accident.
3.When refrigerant needs to be recovered during relocat-
ing or repairing the unit, be sure that the unit is running in
cooling mode.Then, fully close the valve at high pressure
side (liquid valve).About 30-40 seconds later, fully close
the valve at low pressure side (gas valve), immediately
stop the unit and disconnect power. Please note that the
time for refrigerant recovery should not exceed 1 minute.
If refrigerant recovery takes too much time, air may be
sucked in and cause pressure rise or compressor rupture,
resulting in injury.
4.During refrigerant recovery, make sure that liquid valve
and gas valve are fully closed and power is disconnected
before detaching the connection pipe. If compressor
starts running when stop valve is open and connection
pipe is not yet connected, air will be sucked in and cause
pressure rise or compressor rupture, resulting in injury.
5.When installing the unit, make sure that connection
pipe is securely connected before the compressor starts
running. If compressor starts running when stop valve is
open and connection pipe is not yet connected, air will be
sucked in and cause pressure rise or compressor rupture,
resulting in injury.
6.Prohibit installing the unit at the place where there may
be leaked corrosive gas or flammable gas. If there leaked
gas around the unit, it may cause explosion and other ac-
cidents.
7.Do not use extension cords for electrical connections. If
the electric wire is not long enough, please contact a local
service center authorized and ask for a proper electric
wire.
Poor connections may lead to electric shock or fire.
8.Use the specified types of wires for electrical connec-
tions between the indoor and outdoor units. Firmly clamp
the
wires so that their terminals receive no external stresses.
Electric wires with insufficient capacity, wrong wire con-
nections and insecure wire terminals may cause electric
shock or fire.
Main Tools for Installation and Maintenance
1. Level meter, measuring tape 2. Screw driver 3. Impact drill, drill head, electric drill

4. Electroprobe 5. Universal meter 6. Torque wrench, open-end wrench, inner

hexagon spanner

7. Electronic leakage detector 8. Vacuum pump 9. Pressure meter

10. Pipe pliers, pipe cutter 11. Pipe expander, pipe bender 12. Soldering appliance, refrigerant container

R410A
8. Installation
8.1 Installation Dimension Diagram

Space to the ceiling

At least 15cm
Space to the wall
Space to the wall
At least 15cm
At least 15cm n

Space to the floor

tio

At least 250cm
m
uc

0c
str

30
ob

st
he

lea
ot

At
et
ac
Sp

Space to the obstruction

At least 50cm

n
tio
tr uc
o bs
o the
Sp et
ac ac 0c
m
et Sp s t3
ot lea
he At
At wa
lea ll
st
30
cm

Drainage pipe

cm
2 00
st
lea At
At lea
st
50
cm
Installation procedures

Start installation

Preparation before installation

Read the requirements select installation Prepare tools

for electric connection location

Select indoor unit Select outdoor unit

installation location installation location

Install wall-mounting Install the support of outdoor unit

frame, drill wall holes (select it according to the actual situation)

Connect pipes of indoor Fix outdoor unit

unit and drainage pipe

Connect wires of indoor unit Install drainage joint of outdoor unit

(only for cooling and heating unit)

Bind up pipes and

hang the indoor unit

Make the bound pipes pass

through the wall hole and then
connect outdoor unit

Connect pipes of outdoor unit

Connect wires of outdoor unit

Neaten the pipes

Vacuum pumping and leakage detection

Check after installation and test operation

Finish installation

Note: this flow is only for reference; please find the more detailed installation steps in this section.
8.2 Installation Parts-checking
8.4 Requirements for electric connection
No. Name No. Name 1. Safety Precaution
1 Indoor unit 8 Sealing gum (1) Must follow the electric safety regulations when installing
2 Outdoor unit 9 Wrapping tape the unit.
Support of outdoor (2) According to the local safety regulations, use qualified
3 Connection pipe 10
unit power supply circuit and air switch.
4 Drainage pipe 11 Fixing screw
(3) Make sure the power supply matches with the requirement
Wall-mounting Drainage plug(cooling
5 12 of air conditioner. Unstable power supply or incorrect wiring
frame and heating unit)
may result in electric shock,fire hazard or malfunction. Please
Connecting Owners manual,
6 13 install proper power supply cables before using the air
cable(power cord) remote controller
conditioner.
7 Wall pipe
(4) Properly connect the live wire, neutral wire and grounding
Note: wire of power socket.
1.Please contact the local agent for installation. (5) Be sure to cut off the power supply before proceeding any
2.Dont use unqualified power cord. work related to electricity and safety.
(6) Do not put through the power before finishing installation.
(7) If the supply cord is damaged, it must be replaced by the
8.3 Selection of Installation Location manufacturer, its service agent or similarly qualified persons in
1. Basic Requirement: order to avoid a hazard.
Installing the unit in the following places may cause (8) The temperature of refrigerant circuit will be high, please
malfunction. If it is unavoidable, please consult the local dealer: keep the interconnection cable away from the copper tube.
(1) The place with strong heat sources, vapors, flammable or (9) The appliance shall be installed in accordance with national
explosive gas, or volatile objects spread in the air. wiring regulations.
(2) The place with high-frequency devices (such as welding
2. Grounding Requirement:
machine, medical equipment). (1) The air conditioner is first class electric appliance. It must
(3) The place near coast area. be properly grounding with specialized grounding device
(4) The place with oil or fumes in the air. by a professional. Please make sure it is always grounded
(5) The place with sulfureted gas. effectively, otherwise it may cause electric shock.
(6) Other places with special circumstances. (2) The yellow-green wire in air conditioner is grounding wire,
(7) Do not use the unit in the immediate surroundings of a which cant be used for other purposes.
laundry a bath a shower or a swimming pool. (3) The grounding resistance should comply with national
2. Indoor Unit:
electric safety regulations.
(1) There should be no obstruction near air inlet and air outlet.
(4) The appliance must be positioned so that the plug is
(2) Select a location where the condensation water can be
accessible.
dispersed easily and wont affect other people.
(5) An all-pole disconnection switch having a contact separation
(3) Select a location which is convenient to connect the
of at least 3mm in all poles should be connected in fixed wiring.
outdoor unit and near the power socket.
(6) Including an air switch with suitable capacity, please note
(4) Select a location which is out of reach for children.
the following table. Air switch should be included magnet
(5) The location should be able to withstand the weight of
buckle and heating buckle function, it can protect the circuit-
indoor unit and wont increase noise and vibration.
short and overload. (Caution: please do not use the fuse only
(6) The appliance must be installed 2.5m above floor.
for protect the circuit)
(7) Dont install the indoor unit right above the electric
appliance.
(8) Please try your best to keep way from fluorescent lamp. Air-conditioner Air switch capacity
3. Outdoor Unit: 09/18K 10A
(1) Select a location where the noise and outflow air emitted by
the outdoor unit will not affect neighborhood.
(2) The location should be well ventilated and dry, in which 8.5 Installation of Indoor Unit
the outdoor unit wont be exposed directly to sunlight or strong
1. Choosing Installation Iocation
wind.
Recommend the installation location to the client and then
(3) The location should be able to withstand the weight of
confirm it with the client.
outdoor unit.
(4) Make sure that the installation follows the requirement of 2. Install Wall-mounting Frame
installation dimension diagram. (1) Hang the wall-mounting frame on the wall; adjust it in
(5) Select a location which is out of reach for children and far horizontal position with the level meter and then point out the
away from animals or plants.If it is unavoidable, please add screw fixing holes on the wall.
fence for safety purpose. (2) Drill the screw fixing holes on the wall with impact drill (the
specification of drill head should be the same as the plastic
expansion particle) and then fill the plastic expansion particles
 in the holes. 5. Connect the Pipe of Indoor Unit
(3) Fix the wall-mounting frame on the wall with tapping screws (1) Aim the pipe joint at the corresponding bellmouth.(As show
(ST4.2X25TA) and then check if the frame is firmly installed by in Fig.5)
pulling the frame. If the plastic expansion particle is loose, (2) Pretightening the union nut with hand.
please drill another fixing hole nearby. (3) Adjust the torque force by referring to the following sheet.
3. Install Wall-mounting Frame Place the open-end wrench on the pipe joint and place the
(1) Choose the position of piping hole according to the direction torque wrench on the union nut. Tighten the union nut with
of outlet pipe. The position of piping hole should be a little torque wrench.(As show in Fig.6)
lower than the wall-mounted frame.(As show in Fig.1) (4) Wrap the indoor pipe and joint of connection pipe with
insulating pipe, and then wrap it with tape.(As show in Fig.7)
12K: 18K:
Wall Wall Wall Wall
Mark in the middle of it Level meter Mark in the middle of it Level meter
Space Space Space Space
to the to the to the to the
wall wall wall wall Open-end
above above above above
150mm 150mm 150mm 150mm wrench
Left Right Left Right
Φ55mm Φ55mm Φ55mm Φ55mm Union nut
Rear piping hole Rear piping hole Rear piping hole Rear piping hole
Pipe joint Union nut Pipe
Torque wrench Pipe
Fig.1

(2) Open a piping hole with the diameter of Φ55mm on the Fig.5 Indoor pipe Fig.6
selected outlet pipe position.In order to drain smoothly, slant
the piping hole on the wall slightly downward to the outdoor
side with the gradient of 5-10°.(As show in Fig.2)

Indoor Outdoor Insulating pipe Fig.7

Refer to the following table for wrench moment of force:

Φ55mm Hex nut diameter(mm) Tightening torque(N.m)

5-10° Φ6 15~20
Φ9.52 30~40
Fig.2 Φ12 45~55
Φ16 60~65
Note: Φ19 70~75
(1) Pay attention to dust prevention and take relevant safety
measures when opening the hole. 6. Install Drain Hose
(2) The plastic expansion particles are not provided and should (1) Connect the drain hose to the outlet pipe of indoor unit.(As
be bought locally. show in Fig.8)
(2) Bind the joint with tape.(As show in Fig.9)
4. Outlet Pipe
(1) The pipe can be led out in the direction of right, rear right,
left or rear left.(As show in Fig.3) Drain hose
(2) When selecting leading out the pipe from left or right, please Outlet pipe
cut off the corresponding hole on the bottom case.(As show in
Fig.4)
Tape
Outlet Drain hose
pipe Fig.9
Fig.8

Note:

Left Rear left (1) Add insulating pipe in the indoor drain hose in order to
Rear right
prevent condensation.
Fig.3 Right (2) The plastic expansion particles are not provided.
(As show in Fig.10)

Left Right Drain hose

Cut off
Insulating pipe
the hole Fig.10
Fig.4
7. Connect Wire of Indoor Unit 8. Bind up Pipe
(1) Open the panel, remove the screw on the wiring cover and (1) Bind up the connection pipe, power cord and drain hose
then take down the cover.(As show in Fig.11) with the band.(As show in Fig.14)
(2) Reserve a certain length of drain hose and power cord
Panel Screw
for installation when binding them. When binding to a certain
degree, separate the indoor power and then separate the drain
hose.(As show in Fig.15)
(3) Bind them evenly.
Fig.11 (4) The liquid pipe and gas pipe should be bound separately at
Wiring cover
the end.
(2) Make the power connection wire go through the cable-cross
hole at the back of indoor unit and then pull it out from the front
side.(As show in Fig.12) Indoor and
outdoor power cord
Indoor unit Gas
pipe

Cable-cross
hole
Liquid
Fig.14 Band pipe
Drain hose
Power connection
wire
Fig.12
Connection pipe Drain hose
Band
(3) Remove the wire clip; connect the power connection wire
to the wiring terminal according to the color; tighten the screw
and then fix the power connection wire with wire clip.(As show
in Fig.13)
Fig.15
Indoor power cord

N(1) 22 3 Note:
blue black brown yellow-
blue black browngreen
Connect to outdoor unit
Outdoor unit connection
Note: The wiring connect is for reference only,
please refer to the actual one.
Fig.13
(1) The power cord and control wire cant be crossed or
yellow-
green winding.
(2) The drain hose should be bound at the bottom.
9. Hang the Indoor Unit
(1) Put the bound pipes in the wall pipe and then make them
pass through the wall hole.
(2) Hang the indoor unit on the wall-mounting frame.
(3) Stuff the gap between pipes and wall hole with sealing gum.
(4) Fix the wall pipe. (As show in Fig.16)
(5) Check if the indoor unit is installed firmly and closed to the
wall.(As show in Fig.17)

(4) Put wiring cover back and then tighten the screw.
Indoor Outdoor
(5) Close the panel. Fig.17
Wall pipe
Sealing gum
Note:
Upper hook
(1) All wires of indoor unit and outdoor unit should be
connected by a professional.
(2) If the length of power connection wire is insufficient, please
contact the supplier for a new one. Avoid extending the wire by
yourself. Fig.16
Lower hook of
(3) For the air conditioner with plug, the plug should be wall-mounting frame
reachable after finishing installation.
(4) For the air conditioner without plug, an air switch must be Note:
installed in the line. The air switch should be all-pole parting Do not bend the drain hose too excessively in order to prevent
and the contact parting distance should be more than 3mm. blocking.
 Refer to the following table for wrench moment of force:
8.6 Installation of Outdoor Unit Hex nut diameter(mm) Tightening torque(N.m)
1. Fix the Support of Outdoor Unit(Select it according to Φ6 15~20
the actual installation situation) Φ9.52 30~40
(1) Select installation location according to the house structure. Φ12 45~55
(2) Fix the support of outdoor unit on the selected location with Φ16 60~65
expansion screws. Φ19 70~75
Note:
5. Connect Outdoor Electric Wire
(1) Take sufficient protective measures when installing the (1) Remove the wire clip; connect the power connection wire
outdoor unit. and power cord to the wiring terminal according to the color; fix
(2) Make sure the support can withstand at least four times the them with screws.(As show in Fig.23)
unit weight.
(3) The outdoor unit should be installed at least 3cm above the
floor in order to install drain joint.(As show in Fig.18)
N(1) 2 3
(4) For the unit with cooling capacity of 2300W~5000W, 6
N L
expansion screws are needed; for the unit with cooling capacity yellow- green
(green)
of 6000W~8000W, 8 expansion screws are needed; for the brown(black)
blue(white)
L
N
unit with cooling capacity of 10000W~16000W, 10 expansion blue black brown yellow-
green POWER
screws are needed.

Indoor unit connection

Note: the wiring connect is for reference only,

please refer to the actual one.
Drain vent Chassis Fig.23
Outdoor drain joint
Drain hose
At least 3cm above the floor
(2) Fix the power connection wire with wire clip.
Fig.18 Fig.19 Note:
2. Install Drain Joint(Only for cooling and heating unit)
(1) After tightening the screw, pull the power cord slightly to
(1) Connect the outdoor drain joint into the hole on the chassis.
check if it is firm.
(2) Connect the drain hose into the drain vent.
(2) Never cut the power connection wire to prolong or shorten
(As show in Fig.19)
the distance.
3. Fix Outdoor Unit
(1) Place the outdoor unit on the support.
(2) Fix the foot holes of outdoor unit with bolts. 6. Neaten the Pipes
(As show in Fig.20) (1) The pipes should be placed along the wall, bent reasonably
and hidden possibly. Min. semidiameter of bending the pipe is
Foot holes 10cm.
Big handle
(2) If the outdoor unit is higher than the wall hole, you must set
a U-shaped curve in the pipe before pipe goes into the room,
in order to prevent rain from getting into the room.(As show in
Fig.24)
Foot holes
The drain hos
Fig.20 can't raise
Fig.21 upwards

4. Connect Indoor and Outdoor Pipes

(1) Remove the screw on the right handle of outdoor unit and
then remove the handle.(As show in Fig.21) Wall

(2) Remove the screw cap of valve and aim the pipe joint at the Fig.25
bellmouth of pipe.(As show in Fig.22)
Fig.24
U-shaped curve

Liquid pipe Pipe joint Drain hose

Liquid gas pipe
valve Note:
gas valve
Union nut (1) The through-wall height of drain hose shouldnt be higher
Fig.22 than the outlet pipe hole of indoor unit.(As show in Fig.25)
(2) Slant the drain hose slightly downwards. The drain hose
(3) Pretightening the union nut with hand. cant be curved, raised and fluctuant, etc.(As show in Fig.26)
(4) Tighten the union nut with torque wrench .
(3) The water outlet cant be placed in water in order to drain
8.8 Check after Installation and Test
smoothly.(As show in Fig.27)
Operation
1. Check after Installation
Check according to the following requirement after finishing
installation.
The drain hose can't be fluctuant
NO. Items to be checked Possible malfunction
Has the unit been The unit may drop, shake or
1
The water outlet installed firmly? emit noise.
can't be placed
The drain hose
in water Have you done the It may cause insufficient cooling
can't be fluctuant
The water 2
outlet can't be refrigerant leakage test? (heating) capacity.
fluctuant Fig.27 Is heat insulation of It may cause condensation and
3
pipeline sufficient? water dripping.
Fig.26 It may cause condensation and
4 Is water drained well?
water dripping.
Is the voltage of power
8.7 Vacuum Pumping and Leak supply according to the It may cause malfunction or
5
Detection voltage marked on the damage the parts.
nameplate?
1. Use Vacuum Pump Is electric wiring and
It may cause malfunction or
(1) Remove the valve caps on the liquid valve and gas valve 6 pipeline installed
damage the parts.
and the nut of refrigerant charging vent. correctly?
(2) Connect the charging hose of piezometer to the refrigerant Is the unit grounded
7 It may cause electric leakage.
charging vent of gas valve and then connect the other charging securely?
hose to the vacuum pump. Does the power cord It may cause malfunction or
8
(3) Open the piezometer completely and operate for 10-15min follow the specification? damage the parts.
to check if the pressure of piezometer remains in -0.1MPa. Is there any obstruction It may cause insufficient cooling
9
(4) Close the vacuum pump and maintain this status for 1-2min in air inlet and air outlet? (heating) capacity.
to check if the pressure of piezometer remains in -0.1MPa. If The dust and
the pressure decreases, there may be leakage. sundries caused It may cause malfunction or
10
(5) Remove the piezometer, open the valve core of liquid valve during installation are damaging the parts.
and gas valve completely with inner hexagon spanner. removed?
(6) Tighten the screw caps of valves and refrigerant charging The gas valve and liquid
It may cause insufficient cooling
vent. (As show in Fig.28) 11 valve of connection pipe
(heating) capacity.
are open completely?
Is the inlet and outlet It may cause insufficient cooling
Liquid valve Piezometer 12 of piping hole been (heating) capacity or waster
Lo Hi

covered? eletricity.
Gas valve
Refrigerant charging Valve cap 2. Test Operation
vent (1) Preparation of test operation
Nut of refrigerant ● The client approves the air conditioner installation.
Charging vent ● Specify the important notes for air conditioner to the client.
Vacuum pump
(2) Method of test operation
● Put through the power, press ON/OFF button on the remote
Inner hexagon controller to start operation.
spanner ● Press MODE button to select AUTO, COOL, DRY, FAN and
HEAT to check whether the operation is normal or not.
Close ● If the ambient temperature is lower than 16℃ , the air
Fig.28 Open conditioner cant start cooling.

2. Leakage Detection
(1) With leakage detector:
Check if there is leakage with leakage detector.
(2) With soap water:
If leakage detector is not available, please use soap water for
leakage detection. Apply soap water at the suspected position
and keep the soap water for more than 3min. If there are air
bubbles coming out of this position, theres a leakage.
9. Maintenance
9.1 Error Code List
Display Method of Indoor Unit
Indicator Display (during
Malfunction Dual-8 blinking, ON 0.5s and OFF
NO. A/C status Possible Causes
Name Code 0.5s)
Display Operation Cool Heating
Indicator Indicator Indicator

Possible reasons:
During cooling and drying
High 1. Refrigerant was superabundant;
operation, except indoor fan operates, all
pressure 2. Poor heat exchange (including filth
1 E1 loads stop operation.
protection of blockage of heat exchanger and bad
During heating operation, the complete
system radiating environment );
unit stops.
Ambient temperature is too high.
During cooling and drying
1. Poor air-return in indoor unit;
Antifreezing operation, compressor and
2 E2 2. Fan speed is abnormal;
protection outdoor fan stop while indoor fan
3. Evaporator is dirty.
operates.

System block The Dual-8 Code Display will show 1.Low-pressure protection
3 or refrigerant E3 E3 until the low pressure switch stop 2.Low-pressure protection of system
leakage operation. 3.Low-pressure protection of compressor

High During cooling and drying

discharge operation, compressor and
Please refer to the malfunction analysis
4 temperature E4 outdoor fan stop while indoor fan
(discharge protection, overload).
protection of operates. During heating
compressor operation, all loads stop.
During cooling and drying
1. Supply voltage is unstable;
operation, compressor and
Overcurrent 2. Supply voltage is too low and load is too
5 E5 outdoor fan stop while indoor fan
protection high;
operates. During heating
3. Evaporator is dirty.
operation, all loads stop.

During cooling operation,

Communi-
compressor stops while indoor fan motor Refer to the corresponding malfunction
6 cation E6
operates. During heating operation, the analysis.
Malfunction
complete unit stops.

High During cooling operation:

temperature compressor will stop while indoor fan will Refer to the malfunction analysis (overload,
7 E8
resistant operate. During heating operation, the high temperature resistant).
protection complete unit stops.

During cooling and drying

operation, compressor will stop
EEPROM Replace outdoor control panel AP1
8 EE while indoor fan will operate;
malfunction
During heating operation, the
complete unit will stop

Discharging after the complete unit is de-

Limit/ energized for 20mins, check whether the
decrease thermal grease on
frequency All loads operate normally, while IPM Module of outdoor control panel AP1
9 EU
due to high operation frequency for is sufficient and whether the radiator is
temperature compressor is decreased inserted tightly.
of module If its no use, please replace control panel
AP1.
1. No jumper cap insert on
mainboard.
Malfunction Wireless remote receiver and
2. Incorrect insert of jumper cap.
10 protection of C5 button are effective, but can
3. Jumper cap damaged.
jumper cap not dispose the related
4. Abnormal detecting circuit of
command
mainboard.
 Display Method of Indoor Unit
Indicator Display (during blinking,
Malfunction Dual-8 ON 0.5s and OFF 0.5s)
NO. A/C status Possible Causes
Name Code
Operation Cool Heating
Display
Indicator Indicator Indicator

When the outdoor unit receive signal of

Gathering Gathering refrigerant ,the system will
11 F0 Nominal cooling mode
refrigerant be forced to run under cooling mode for
gathering refrigerant

1. Loosening or bad contact of

indoor ambient temp. sensor and
Indoor
During cooling and drying mainboard terminal.
ambient
operation, indoor unit operates 2. Components in mainboard fell
temperature
12 F1 while other loads will stop; during heating down leads short circuit.
sensor is
operation, the complete unit will stop 3. Indoor ambient temp. sensor
open/short
operation. damaged.(check with sensor
circuited
resistance value chart)
4. Mainboard damaged.

1. Loosening or bad contact of Indoor

AC stops operation once
Indoor evaporator temp. sensor and
reaches the setting mainboard terminal.
evaporator
temperature. Cooling, drying: 2. Components on the mainboard fall
temperature
13 F2 internal fan motor stops down leads short circuit.
sensor is 3. Indoor evaporator temp. sensor
operation while other loads
open/short damaged.(check temp. sensor value
stop operation; heating: AC
circuited chart for testing)
stop operation 4. Mainboard damaged.

Outdoor
ambient During cooling and drying Outdoor temperature sensor hasnt been
temperature operating, compressor stops while indoor connected well or is damaged. Please
14 F3
sensor is fan operates; During heating operation, the check it by referring to the resistance table
open/short complete unit will stop operation for temperature sensor)
circuited
Outdoor
condenser During cooling and drying Outdoor temperature sensor hasnt been
temperature operation, compressor stops while indoor fan connected well or is damaged. Please
15 F4
sensor is will operate; During heating operation, the check it by referring to the resistance table
open/short complete unit will stop operation. for temperature sensor)
circuited

During cooling and drying 1.Outdoor temperature sensor hasnt been

Outdoor
operation, compressor will sop connected well or is damaged. Please
discharge
after operating for about 3 mins, check it by
temperature
16 F5 while indoor fan will operate; referring to the resistance table for
sensor is
During heating operation, the temperature sensor)
open/short
complete unit will stop after 2.The head of temperature sensor hasnt
circuited
operating for about 3 mins. been inserted into the copper tube

Limit/
decrease All loads operate normally, while
Refer to the malfunction analysis (overload,
17 frequency F6 operation frequency for
high temperature resistant)
due to compressor is decreased
overload

Decrease
All loads operate normally, while
frequency The input supply voltage is too low;
18 F8 operation frequency for
due to System pressure is too high and overload
compressor is decreased
overcurrent
 Display Method of Indoor Unit
Indicator Display (during
Malfunction Dual-8 blinking, ON 0.5s and OFF
NO. A/C status Possible Causes
Name Code 0.5s)
Display Operation Cool Heating
Indicator Indicator Indicator
Decrease
Overload or temperature is too high;
frequency All loads operate normally, while
Refrigerant is insufficient;
19 due to F9 operation frequency for
Malfunction of electric expansion valve
high air compressor is decreased
(EKV)
discharge
Limit/
decrease
All loads operate normally, while operation Poor air-return in indoor unit or fan speed is
20 frequency FH
frequency for compressor is decreased too low
due to
antifreezing

1. Measure the voltage of position L and N

on wiring board (XT), if the voltage is higher
During cooling and drying than 265VAC, turn on the unit after the
Voltage for operation, compressor will stop supply voltage is increased to the normal
range.
21 DC bus-bar PH while indoor fan will operate;
2.If the AC input is normal, measure the
is too high During heating operation, the voltage of electrolytic capacitor C on control
complete unit will stop operation. panel (AP1), if its normal, theres malfunction
for the circuit, please replace the control
panel (AP1)

1. Measure the voltage of position L and N

on wiring board (XT), if the voltage is higher
than 150VAC,
During cooling and drying turn on the unit after the supply voltage is
Voltage of operation, compressor will stop increased to the normal range.
22 DC bus-bar PL while indoor fan will operate;
2.If the AC input is normal, measure the
is too low During heating operation, the
complete unit will stop voltage of electrolytic capacitor C on control
panel (AP1), if its normal, theres malfunction
for the circuit, please replace the control
panel (AP1)

Compressor
Min Showing during min. cooling or min. heating
23 P0
frequence in test
test state

Compressor
rated Showing during nominal cooling or nominal
24 P1
frequence in heating test
test state

Compressor
maximum Showing during max. cooling or max.
25 P2
frequence in heating test
test state
 Display Method of Indoor Unit
Indicator Display (during
Malfunction Dual-8 blinking, ON 0.5s and OFF
NO. A/C status Possible Causes
Name Code 0.5s)
Display Operation Cool Heating
Indicator Indicator Indicator

Compressor
intermediate Showing during middle cooling or middle
26 P3
frequence in heating test
test state

Overcurrent During cooling and drying

Refer to the malfunction analysis
protection of operation, compressor will stop
(IPM protection, loss of synchronism
27 phase P5 while indoor fan will operate;
protection and overcurrent protection of
current for During heating operation, the
phase current for compressor.
compressor complete unit will stop operation.

During cooling and drying

Charging
operation, compressor will stop
malfunction Refer to the part three—charging
28 PU while indoor fan will operate;
of capacitor malfunction analysis of capacitor
During heating operation, the
complete unit will stop

Malfunction During cooling and drying

of module operation, compressor will stop
29 P7 while indoor fan will operate; Replace outdoor control panel AP1
temperature During heating operation, the
sensor circuit complete unit will stop

After the complete unit is de-energized

for 20mins, check whether the thermal
Module high During cooling operation, grease on IPM Module of outdoor
compressor will stop while indoor fan will
30 temperature P8 control panel AP1 is sufficient and
operate; During heating operation, the complete
protection unit will stop whether the radiator is inserted tightly. If
its no use, please replace control panel
AP1.

1. Wiring terminal OVC-COMP is

During cooling and drying
loosened. In normal state, the resistance
Overload operation, compressor will stop
for this terminal should
31 protection for H3 while indoor fan will operate;
be less than 1ohm.
compressor During heating operation, the
2.Refer to the malfunction analysis (
complete unit will stop operation.
discharge protection, overload)

During cooling and drying

Refer to the malfunction analysis
operation, compressor will stop
IPM (IPM protection, loss of synchronism
32 H5 while indoor fan will operate;
protection protection and overcurrent protection of
During heating operation, the
phase current for compressor.
complete unit will stop operation.
 Display Method of Indoor Unit
Indicator Display (during
Malfunction Dual-8 blinking, ON 0.5s and OFF
NO. A/C status Possible Causes
Name Code 0.5s)
Display Operation Cool Heating
Indicator Indicator Indicator
1. Bad contact of DC motor
feedback terminal.
2. Bad contact of DC motor
Internal motor Internal fan motor, external fan motor, compressor and control end.
33 (fan motor) do H6 electric heater stop operation,guide louver stops at
present location. 3. Fan motor is stalling.
not operate
4. Motor malfunction.
5. Malfunction of mainboard rev
detecting circuit.
Refer to the malfunction
During cooling and drying
Desynchro- operation, compressor will stop analysis (IPM protection, loss
34 nizing of H7 while indoor fan will operate; of synchronism protection and
compressor During heating operation, the overcurrent protection of phase
complete unit will stop operation. current for compressor.
During cooling and drying
PFC operation, compressor will stop
35 HC while indoor fan will operate; Refer to the malfunction analysis
protection During heating operation, the
complete unit will stop operation.

Outdoor DC DC fan motor malfunction or

Outdoor DC fan motor malfunction lead to compressor
36 fan motor L3 system blocked or the connector
stop operation,
malfunction loosed

compressor stop operation and Outdoor fan motor To protect the electronical
power
37 L9 will stop 30s latter , 3 minutes latter fan motor and components when detect high
protection
compressor will restart power

Indoor unit
and outdoor Indoor unit and outdoor unit doesnt
38 LP compressor and Outdoor fan motor cant work
unit doesnt match
match
During cooling and drying
operation, compressor will stop
Failure start-
39 LC while indoor fan will operate; Refer to the malfunction analysis
up
During heating operation, the
complete unit will stop operation.
Normal
40 communica-
tion
OFF 3S
and blink
once Defrosting will occur in heating
(during mode. Compressor will operate
41 Defrosting Its the normal state
blinking, while indoor fan will stop
ON 10s operation.
and OFF
0.5s)
 Display Method of Outdoor
Display Method of Indoor Unit
Unit
Indicator has 3 kinds of
Indicator Display (during
Malfunction display status and during
NO. Dual-8 blinking, ON 0.5s and OFF blinking, ON 0.5s and OFF A/C status Possible Causes
Name
Code 0.5s) 0.5s
Display
Operation Cool Heating Yellow Red Green
Indicator Indicator Indicator Indicator Indicator Indicator

Malfunction of During cooling and drying

phase current operation, compressor will stop
42 detection U1 while indoor fan will operate; Replace outdoor control panel AP1
circuit for During heating operation, the
compressor complete unit will stop

During cooling and drying

Malfunction of
operation, compressor will stop
voltage
43 U3 while indoor fan will operate; Supply voltage is unstable
dropping for
During heating operation, the
DC bus-bar
complete unit will stop

During cooling and drying

operation, the compressor will
Malfunction Theres circuit malfunction on
stop while indoor fan will
of complete outdoor units control panel AP1,
44 U5 operate;
units current please replace the outdoor units
During heating operating,
detection control panel AP1.
the complete unit will stop
operation.

1.Supply voltage is lower than

If this malfunction occurs AC175V;
The four-way
during heating operation, 2.Wiring terminal 4V is loosened or
45 valve is U7
the complete unit will stop broken;
abnormal
operation. 3.4V is damaged, please replace
4V.

Frequency OFF 3S
46 limiting and blink
(power) 13 times

Compressor OFF 3S
47 is open- and blink
circuited once

The
temperature OFF 3S
48 for turning and blink
on the unit is 8 times
reached

Frequency
limiting OFF 3S
49 and blink
(module 11 times
temperature)

Malfunction
1.Power supply is abnormal;
of zero-cross
50 U8 The complete unit stops 2.Detection circuit of indoor control
detection
mainboard is abnormal.
circuit

Malfunction
51 of detecting JF
plate(WIFI )
If malfunction occurs,corresponding code will display and the unit will resume normal until protection or
malfunction disappears.
Analysis or processing of some of the malfunction display:
1. Compressor discharge protection
Possible causes: shortage of refrigerant; blockage of air filter; poor ventilation or air flow short pass for condenser; the system
has noncondensing gas (such as air, water etc.); blockage of capillary assy (including filter); leakage inside four-way valve causes
incorrect operation; malfunction of compressor; malfunction of protection relay; malfunction of discharge sensor; outdoor temperature
too high.
Processing method: refer to the malfunction analysis in the above section.
2. Low voltage overcurrent protection
Possible cause: Sudden drop of supply voltage.
3. Communication malfunction
Processing method: Check if communication signal cable is connected reliably.
4. Sensor open or short circuit
Processing method: Check whether sensor is normal, connected with the corre sponding position on the controller and if damage of
lead wire is found.
5. Compressor over load protection
Possible causes: insufficient or too much refrigrant; blockage of capillary and increase of suction temp.; improper running of
compressor, burning in or stuck of bearing, damage of discharge valve; malfunction of protector.
Processing method: adjust refrigerant amount; replace the capillary; replace the compressor; use universal meter to check if the
contactor of compress or is fine when it is not overheated, if not replace the protector.
6. System malfunction
i.e.overload protection.When tube temperature(Check the temperature of outdoor heat exchanger when cooling and check the
temperatur e of indoor heat exchanger when heating) is too high, protection will be activated.
Possible causes: Outdoor temperature is too high when cooling; insufficient outdoor air circulation; refrigerant flow malfunction.
please refer to the malfunction analysis in the previous section for handling method .
7. IPM module protection
Processing method:Once the module malfunction happens,if it persists for a long time and can not be selfcanceled, cut off the power
and turn off the unit,and then re-energize the unit again after about 10 min.After repeating the procedure for sever times, if the
malfunction still exists,replace the module.
9.2 Troubleshooting for Main Malfunction
Indoor unit:
1. Malfunction of Temperature Sensor F1, F2
Main detection points:
● Is the wiring terminal between the temperature sensor and the controller loosened or poorly contacted?
● Is there short circuit due to trip-over of the parts?
● Is the temperature sensor broken?
● Is mainboard broken?
Start
Malfunction diagnosis process:

Is the wiring terminal between the

temperature sensor and the controller Yes
loosened or poorly contacted?

Insert the temperature

sensor tightly

No
No Is malfunction
eliminated

Is there short circuit due to trip- Yes

over of the parts

Make the parts upright

No

No Is malfunction Yes
eliminated

Is the temperature sensor normal No Yes

according to the resistance table?

Replace it with a
temperature sensor with
the same model

Yes

No Is malfunction
eliminated

Replace the mainboard with

the same model.

Yes

End
2. Malfunction of Blocked Protection of IDU Fan Motor H6
Main detection points:
● Is the control terminal of PG motor connected tightly?
● Is the feedback interface of PG motor connected tightly?
● The fan motor cant operate ？
● The motor is broken?
● Detectioncircuit of the mainboard is defined abnormal?
Malfunction diagnosis process:
Start

While power is off stir the blade

No
with a tool to see whether the
blade rotates smoothly
Tighten the screw; reassemble the blade, motor
and shaft bearing rubber base sub-assy to make
sure there is no foreign object between them
Yes

No Is malfunction Yes
eliminated

Check if the connection of PG No

motor feedback terminal is firm
Insert the control terminal
of PG motor tightly

Yes
No Is malfunction Yes
eliminated

Check if the connection of PG No

motor control terminal is firm

Reinstall the blade

and motor correctly
Yes

No Is malfunction Yes
eliminated

Turn on the unit again; measure

whether the output voltage on Yes
control terminal for PG motor is Yes
more than 50V within 1 min after
the louvers are opened

Yes Is the motor started up

No
Measure the voltage of this foot to
neutral wire on the mainboard Replace PG motor
No

No Is malfunction Yes
eliminated

Replace the mainboard

with the same model

End
3. Malfunction of Protection of Jumper Cap C5

Main detection points:

● Is there jumper cap on the mainboard?
● Is the jumper cap inserted correctly and tightly?
● The jumper is broken?
● Detectioncircuit of the mainboard isdefined abnormal?
Malfunction diagnosis process:

Start

No Appearance of the
Is there jumper cap on the mainboard?
jumper cap

Assemble the jumper

cap with the same model
Yes

No Is malfunction
eliminated

Is the jumper cap inserted correctly No

and tightly?

Insert the jumper

cap tightly
Yes

No Is malfunction Yes
eliminated

Replace the jumper cap with

the same model

Is malfunction Yes
eliminated

Yes
No

Replace the mainboard

with the same model

End
4. Malfunction of Zero-crossing Inspection Circuit Malfunction of the IDU Fan Motor U8

Main detection points:

● Instant energization afte de-energization while the capacitordischarges slowly?
● The zero-cross detectioncircuit of the mainboard isdefined abnormal?
Malfunction diagnosis process:

Start

Turn power off for

1minute,the turn
back on

The unit returns to normal.

U8 is still No Conclusion:U8 is displayed due to
displayed power off/on while the
capacitor discharges slowly.

Yes

The zero-cross detection circuit

of the mainboard is defined
abnormal.Replace the mainboard
with the same model

End
5.Malfunction of detecting plate(WIFI) JF

Start

check if the connection wire

are correctly connected

Yes

Replace the detecting

plate with the same model

Is malfunction
eliminated

Replace the mainboard No Yes

with the same model

The end
Outdoor unit:
1. Capacity charging malfunction (outdoor unit malfunction) (AP1 below means control board of outdoor unit)
Main detection points:
● Detect if the voltage of L and N terminal of XT wiring board is between 210VAC-240VAC by alternating voltage meter;
● Is reactor (L) well connected? Is connection wire loosened or pulled out? Is reactor (L) damaged?
Malfunction diagnosis process:

Turn on the unit and

wait 1 minute

Use AC voltmeter to measure

the voltage on the two ends
of electrolytic capacitor
(see fig 30)

Malfunction of
Voltage higher Replace outdoor
Y the outdoor
than 200V? mainboard
mainboard AP1

Measure the voltage

input with AC voltmeter
(see fig 30)

Power supply is
abnormal; repair
Voltage within the power supply Power on and
N Is the Vmalfunction Y
180VAC~260VAC? to restore the range restart the unit
eliminated?
between 180VAC
~260VAC
Y

Shut down the power and wait 20

minutes; or use DC voltmeter to
measure the voltage on the two N
ends of electrolytic capacitor
until the voltage is lower than 20V

Check the connection

of reactor and connection
wire

Connect the
If the wiring of connection Power on and
N Is the Vmalfunction Y
reactor L is normal? wire of reactor restart the unit
eliminated?
L correctly

Replace outdoor
mainboard AP1 N

End
2. IPM protection(H5), desynchronizing malfunction(H7), overcurrent of compressor phase current (P5) (AP1 below means
control board of outdoor unit)
Main detection points:
● Is voltage input within the normal range
● If the control board AP1 is well connected with compressor COMP? If they are loosened? If the connection sequence is correct?
● Heat exchange of unit is not good (heat exchanger is dirty and unit radiating environment is bad);
● If the system pressure is too high?
● If the refrigerant charging amount is appropriate?
● If coil resistance of compressor is normal? Is compressor coil insulating to copper pipe well?
● If the work load of unit is heavy? If radiating of unit is good?
Malfunction diagnosis process:

H5, H7 or P5 is
displayed after
turning on the unit

Measure if the voltage

input is within 180~265V N Repair power supply to make Restart the unit The unit starts
Y
with AC voltmeter the power voltage normal operation again
(see fig 30)

Y
N

The compressor Adjust it properly The unit starts

N Restart the unit Y
is well connected according to wiring operation again
with mainboard diagram 5.1
AP1?

Y
N

Heat exchanger is Clean the heat exchanger The unit starts

Y Restart the unit Y
blocked with dirt? to improve its performance operation again

N
N

Adjust refrigerant The unit starts

Check if system pressure Y Restart the unit Y
charging amount operation again
is too high?

Replace outdoor Does the unit

Y
mainboard AP1 work normally

Replace compressor

End
3. High temperature and overload protection (E8)(AP1 below means control board of outdoor unit)
Main detection points:
● If the outdoor ambient temperature is in normal range;
● If the indoor and outdoor fan are running normally;
● If the radiating environment of indoor and outdoor unit is good.
Malfunction diagnosis process:

E8 is displayed

If the outdoor Normal protection, please

Y use it after improving the Unit restarts Y
ambient temperature is higher
outdoor ambient temperature normally
than 53℃?

N N

Improve the radiating environment

If the radiating of indoor Y of unit (clean the heat exchanger Unit restarts Y
and outdoor unit is good? and remove surrounding obstacles) normally

N
N

If the indoor and outdoor Adjust the

Connect normally? Y
fan are running normally? connection

Y
Y

Replace Fan
Fan capacitor is broken? Y
capacitor
Replace outdoor
mainboard
N

Motor is broken? Y Replace Motor

Replace mainboard

End
4. Start-up failure (LC) (AP1 below means control board of outdoor unit)
Main detection points:
● If the compressor wiring is correct?
● If the stop time of compressor is sufficient?
● If the compressor is damaged?
● If the refrigerant charging amount is too much?
Malfunction diagnosis process:

Turn on the unit

The stop time is not sufficient and

If the stop time of compressor the high and low pressure of system
is more than 3min? is not balanced , please start the unit
after 3min

Check the connection situation

If the compressor wire of outdoor mainboard AP1 and
COMP(UVW) is well connected and compressor COMP, and the
connection sequence is correct? connect it according to wiring
diagram

Does the unit

start up normally?
If the refrigerant charging
amount is too much?

Charge the refrigerant

according to service
manual

Does the unit

start up normally?

Replace outdoor
mainboard AP1

Is the malfunction
eliminated?

Replace the
compressor

End
5. Overload and high discharge temperature malfunction
Main detection points:
● If the electronic expansion valve is connected well? Is the electronic expansion valve damaged?
● If the refrigerant is leaked?
● The compressor overload protection terminal is not connected well with the mainboard?
● If the overload protector is damaged?
● Heat exchange of unit is not good? (heat exchanger is dirty and unit radiating environment is bad)
● Too much load of the system causes high temperature of compressor after working for a long time?
● Malfunction of discharge temperature sensor?
Malfunction diagnosis process:
 Start

30min after power off the unit

If the overload protector SAT

is well connected? N

Under ambient temperature,

test the resistance of overload protector with ohmmeter;
resistance value should be＜1000ohm

Connect wire
If the wiring terminal FA of electronic N according to wiring
N
expansion valve is well connected? diagram

Replace EKV coil of electronic expansion valve Is the malfunction Y

eliminated?

Check the situation of refrigerant; if there is leakage,

please charge refrigerant according to the service Is the malfunction Y
Replace overload eliminated?
manual
protector SAT

Compressor overload protection terminal is not

connected well with the mainboard; reconnect Is the malfunction Y
them correctly eliminated?

N
Heat exchange of unit is not good (heat exchanger
is dirty and unit radiating environment is bad); Is the malfunction Y
improve the radiating environment and clean the eliminated?
heat exchanger
N

Too much load of the system causes high temperature

of compressor after working for a long time; Is the malfunction Y
decrease the load for operation eliminated?

Replace outdoor
mainboard AP1

End
 6. PFC (correction for power factor) malfunction (outdoor unit malfunction
(11) PFC
Main (correction
detection points:for power factor) malfunction (outdoor unit malfunction)
Main detection points:
● Check if power plug is connected well with the socket?
● Checkif ifpower
ƽCheck plug isofconnected
the reactor well
outdoor unit is with the socket
damaged?
ƽCheck if the reactor of outdoor unit is damaged?
Malfunction diagnosis process:
Malfunction diagnosis process:

start

If power plug is connected Is the malfunction

Y Connect the plug correctly
well with the socket eliminated?

Check the connection wire

between reactor mainboard N
and situation of connection

Reconnect the wire or

If there is short circuit or the replace the connection Power on and Is the malfunction
Y restart the unit
connection wire is loose? wire according to the eliminated?
wiring diagram.

Check the surface of reactor coil N

Replace the reactor Power on and Is the malfunction

If it is damaged? Y
restart the unit eliminated?

Replace outdoor
N
mainboard AP1

End
 7. Communication malfunction
Main detection points:
(12) Communication
● Check malfunction
if the connection wire and the built-in wiring of indoor and outdoor unit are connected well and without damage;
Main detection points:
● If the communication circuit of indoor mainboard is damaged? If the communication circuit of outdoor mainboard (AP1)
ƽCheck if the connection wire and the built-in wiring of indoor and outdoor unit are connected well and without damage;
is damaged?
ƽIf the communication circuit of indoor mainboard is damaged? If the communication circuit of outdoor mainboard (AP1) is damaged?
Malfunction diagnosis process:
Malfunction diagnosis process:

Start

If the unit operates normally

before malfunction

Check the connection

wire according to the
wiring diagram.

Check built-in wiring

If the connection wire
of indoor and outdoor
is connected well?
unit

Replace the Reconnect the wire or

If the wiring is
wire replace the connection
damaged?
wire according to the
wiring diagram.

Check the malfunction

Is the malfunction
type with communication
eliminated?
malfunction detector
Is the malfunction
eliminated?

Malfunction of outdoor Replace outdoor

communication circuit mainboard AP1

Replace indoor Is the malfunction

mainboard AP2 eliminated?

End
8. Overload Protection Compressor H3
Main detection points:
● Heat exchange of unit is not good? (heat exchanger is dirty and unit radiating environment is bad)
● Fan motor is not working?
● Too much load of the system causes high temperature of compressor after working for a long time?
● Whether high pressure switch is normal?
● If the refrigerant is leaked?
Malfunction diagnosis process:

Start

Outdoor and indoor heat Yes Yes

Clean the outdoor and indoor heat exchangers Malfunction is
exchangers are too dirty or the air
and remove blockage of air inlet/outlet. eliminated.
inlet/outlet is blocked.

No
No

Fan motor is not working.

Yes Check motor and re-install the motor to Malfunction is Yes
Abnormal fan speed; fan speed is too
low or the fan doesnt run. make it run normally. eliminated.

No No

Compressor doesnt work Malfunction is Yes

Yes
normally. Strange noise or leakage occurs. Make compressor run normally. eliminated.
Temperature of the shell is too high.

No
No

System is blocked inside Yes Malfunction is Yes

(dirt block, ice block, oil block, Y-valve not Remove blockage in the system. eliminated.
fully open).

No
No

Check whether high Yes Replace high pressure switch Malfunction is Yes
pressure switch is normal eliminated.

No No

Check whether the

refrigerant is leaking and cause Yes Check the leaking status of refrigerant Malfunction is Yes
overheating protection to compressor and charge refrigerant eliminated.

No
No

Replace a main
board of the
same model.

End
9. Malfunction of Overcurrent Protection E5
Main detection points:
● Is the supply voltage unstable with big fluctuation?
● Is the supply voltage too low with overload?
● Hardware trouble?
Malfunction diagnosis process:

Start

Yes Normal fluctuation should be within 10 % Is malfunction Yes

Is the supply voltage unstable
with big fluctuation? of the rated voltage on the nameplate eliminated

No No

Is the supply voltage too low Yes Adjust the supply voltage to maintain it Is malfunction Yes
with overload? within normal range eliminated

No No

Is the indoor / outdoor Yes Clean the indoor and outdoor heat Is malfunction Yes
heat exchanger dirty,or are the air inlet exchangers and remove the blockage eliminated
and outlet blocked? of air inlet and outlet

No
No

The fan is abnormal? Fan Yes Check the motor and reinstall the Is malfunction Yes
speed is too low or fan doesnt rotate motor to have the fan run normally eliminated

No No

Measure the current of live wire on

the main board with a clamp ampere No Replace the mainboard with the same Yes
Is malfunction
meter. Is the current higher than the model eliminated
value of the overcurrent protection?

Yes No

Is there blockage inside the system? Yes Flush the heat exchangers with high
(Filth blockage, ice plug, greasy Is malfunction Yes
blockage, the cut off valve hasnt been pressure nitrogen eliminated
opened completely)

No No

Is the compressor running abnormally? Yes Is malfunction Yes

Is there abnormal sound or oil leakage; Replace the compressor
eliminated
Is the temperature of the shell too high,
etc.?

No

Replace the mainboard

with the same model

End
9.3 Troubleshooting for Normal Malfunction
1. Air Conditioner Cant be Started Up
Possible Causes Discriminating Method (Air conditioner Status) Troubleshooting
Confirm whether its due to power failure. If yes,
No power supply, or poor After energization, operation indicator isnt bright wait for power recovery. If not, check power
connection for power plug and the buzzer cant give out sound supply circuit and make sure the power plug is
connected well.
Wrong wire connection between
Check the circuit according to circuit diagram
indoor unit and outdoor unit, Under normal power supply circumstances,
and connect wires correctly. Make sure all
or poor connection for wiring operation indicator isnt bright after energization
wiring terminals are connected firmly
terminals
Make sure the air conditioner is grounded
reliably
Make sure wires of air conditioner is connected
After energization, room circuit breaker trips off at
Electric leakage for air conditioner correctly
once
Check the wiring inside air conditioner. Check
whether the insulation layer of power cord is
damaged; if yes, place the power cord.
Model selection for air switch is
After energization, air switch trips off Select proper air switch
improper
After energization, operation indicator is bright,
Replace batteries for remote controller
Malfunction of remote controller while no display on remote controller or buttons
Repair or replace remote controller
have no action.

2. Poor Cooling (Heating) for Air Conditioner

Possible Causes Discriminating Method (Air conditioner Status) Troubleshooting

Set temperature is improper
Rotation speed of the IDU fan
motor is set too low
Filter of indoor unit is blocked
Installation position for indoor unit
and outdoor unit is improper
Refrigerant is leaking
Malfunction of 4-way valve
Malfunction of capillary
Flow volume of valve is
insufficient
Malfunction of horizontal louver Horizontal louver cant swing
Malfunction of the IDU fan motor The IDU fan motor cant operate
Malfunction of the ODU fan motor The ODU fan motor cant operate
Malfunction of compressor
Observe the set temperature on remote controller Adjust the set temperature
Small wind blow Set the fan speed at high or medium
Check the filter to see its blocked Clean the filter
Check whether the installation postion is proper
Adjust the installation position, and install the
according to installation requirement for air
rainproof and sunproof for outdoor unit
conditioner
Discharged air temperature during cooling is
higher than normal discharged wind temperature;
Discharged air temperature during heating is Find out the leakage causes and deal with it.
lower than normal discharged wind temperature; Add refrigerant.
Units pressure is much lower than regulated
range
Blow cold wind during heating Replace the 4-way valve
Discharged air temperature during cooling is
higher than normal discharged wind temperature;
Discharged air temperature during heating is
lower than normal discharged wind temperature; Replace the capillary
Unitt pressure is much lower than regulated
range. If refrigerant isnt leaking, part of capillary
is blocked
The pressure of valves is much lower than that
Open the valve completely
stated in the specification
Refer to point 3 of maintenance method for
details
Refer to troubleshooting for H6 for maintenance
method in details
Refer to point 4 of maintenance method for
details
Refer to point 5 of maintenance method for
Compressor cant operate
details

3. Horizontal Louver Cant Swing

Possible Causes
Wrong wire connection, or poor
connection
Stepping motor is damaged
Main board is damaged
Discriminating Method (Air conditioner Status) Troubleshooting
Connect wires according to wiring diagram to
Check the wiring status according to circuit
make sure all wiring terminals are connected
diagram
firmly
Stepping motor cant operate Repair or replace stepping motor
Others are all normal, while horizontal louver cant
Replace the main board with the same model
operate
4. Air Conditioner is Leaking
Possible causes
Drain pipe is blocked
Drain pipe is broken
Wrapping is not tight
5. Abnormal Sound and Vibration
Possible causes
When turn on or turn off the unit,
the panel and other parts will
expand and theres abnormal
sound
When turn on or turn off the
unit, theres abnormal sound due
to flow of refrigerant inside air
conditioner
Foreign objects inside the indoor
unit or therere parts touching
together inside the indoor unit
Foreign objects inside the outdoor
unit or therere parts touching
together inside the outdoor unit
Short circuit inside the magnetic During heating, the way valve has abnormal
coil
Abnormal shake of compressor
Abnormal sound inside the
compressor
Discriminating method (air conditioner status)
Water leaking from indoor unit
Water leaking from drain pipe
Water leaking from the pipe connection place of
Wrap it again and bundle it tightly
indoor unit
Discriminating method (air conditioner status)
Theres the sound of "PAPA"
Water-running sound can be heard
Theres abnormal sound fro indoor unit
Theres abnormal sound fro outdoor unit
electromagnetic sound
Outdoor unit gives out abnormal sound
Abnormal sound inside the compressor
Troubleshooting
Eliminate the foreign objects inside the drain
pipe
Replace drain pipe
Troubleshooting
Normal phenomenon. Abnormal sound will
disappear after a few minutes.
Normal phenomenon. Abnormal sound will
disappear after a few minutes.
Remove foreign objects. Adjust all parts position
of indoor unit, tighten screws and stick damping
plaster between connected parts
Remove foreign objects. Adjust all parts position
of outdoor unit, tighten screws and stick
damping plaster between connected parts
Replace magnetic coil
Adjust the support foot mat of compressor,
tighten the bolts
If add too much refrigerant during maintenance,
please reduce refrigerant properly. Replace
compressor for other circumstances.
Designed by Cooper&Hunter International Corporation, Oregon, USA
www.cooperandhunter.com
E-mail: info@cooperandhunter.com