Classwork

Id:21179827 name:Shukhrat

1. Please give your understand and conception of Call Center.

2. please give an example to talk about the application of Call Center in your country
3. please talk about the innovation technology implicated in Call Center in future.

Answer the questions:

1 A call center is a centralized department that handles inbound and outbound calls from current
and potential customers. Call centers are located either within an organization or outsourced to
another company that specializes in handling calls. Idea of a call center is that it is a place where
people take calls from customers and deliver superb customer service experience. By definition,
call centers are places where agents work to answer customers' questions and solve their
problems over the phone or via other means of communication.

2 in Uzbekistan This introduction may sound something like this: “Hello, good (morning/
afternoon/ evening)! Thank you for contacting _____, my name is _____.” Continue by asking
your customer how you can be of assistance. This will show them that you are happy and ready
to initiate the call.

3 What is the future of call centers? Call centers will have no choice but to adopt the latest
technology to stay relevant in the changing world. Future call centers will incorporate AI, CRM,
application programming interface (API), visual IVR, and machine learning to transform into an
autonomous contact center. Innovative software features such as these can help your call center
to reduce call handling times, eliminate switching of screens, and address customer issues more
quickly and efficiently. It can even be used to increase repeat sales and customer loyalty.