Kanban

Method Kanban Maturity Model

Evolving Fit-For-Purpose Organizations
Release 1.0

P R A C T I C E S C U L T U R E O U T C O M E S
General Practices Organizational
Observable Behaviour Actions Scope Values Focus Trust Leadership Limitations & Rewards
1. Visualize (with kanban board) Maturity
2. Limit work-in-progress (with kanban)

INDIVIDULISM
3. Manage flow

CHAOTIC
4. Make policies explicit Who
0 Oblivious

Task
Achievement I am
5. Implement feedback loops Relief from overburdening

REACTIONARY
• Get things done

LOW
6. Improve collaboratively, evolve experimentally • Entirely Unpredictable
using models & the scientific method

Service Delivery Principles

• Improved transparency

Deliverable
Your organization is a network of interdependent • Happy workers • Emergent Process
Team- Acts of Leadership
services with policies that determine its behavior. 1 Focused Transparency
• Individual Heroics

TRIBALISM
Therefore: • Inconsistent Outcomes

UNALIGNED
1. Understand and focus on the customer’s needs Customer Awareness
and expectations • Basic understanding of workflow Who
• Improved collaboration we are

Product / Service
2. Manage the work; let workers self-organize Collaboration
• Greater empathy Customer Awareness
around it
• Improved quality of work
3. Regularly review your network of services and
manage polices that affect its performance to
• Basic understanding 2 Customer-
Driven
Evolutionary Change
Flow
• Consistent Process
• Managerial Heroics
of demand and capability Initial Understanding
improve desirable outcomes • Inconsistent Outcomes
• Managerial coordination Respect
Change Management Principles
1. Start with what you do now Agreement
Customer Service

Shared Services
• Understanding current processes, as actually practiced
• Managed Process

Product Lines
Balance
• Respecting existing roles, responsibilities & job titles • Shorter Lead time Why
Fit-for- Customer Service • Consistent Outcomes

ALIGNMENT | UNITY | SHARED PURPOSE

2. Gain agreement to pursue improvement
• Predictability
• Meet SLAs
3 Purpose
Deeper Understanding
Leadership Development
we exist • Risk Exposed
EXPLAINABLE

through evolutionary change

• Actionable metrics Purpose
3. Encourage acts of leadership at all levels • Happy customers Regulatory Compliance

Risk Management Services Portfolio

Product Lines/

• Risk Hedging Competition What

4 Risk
• Quantitatively
Customer Intimacy
• Quantitative analysis
Hedged we do Managed Process
Pr

• Dynamic scheduling Short-term Investment

• Sustainable Outcomes
A N T I C I PAT O R Y
ac

• Happy shareholders
ure

• Risk Hedged
tic
lt

Managed
es
Cu

• Optimized Processes

H I G H
Evolution Organizational Agility Business Focus
How • Superior Outcomes
5 Market
Business Lines Portfolio

• Re-configurable shared services Experimentation

we do it • Market Leading Economics
• Workforce flexibility Leader Long-term Investment
CONGRUENT

Outcomes Social Mobility

Built to Last
• Congruent organization
Diversity • Redefined Purpose &
6 Built for
• Robust to external changes
Kanban Maturity Model • Reinventing capability Long-term Survival ReInvention Identity
• Long-term security
Survival Tolerance • Robust to Disruption

More information: www.kanbanmaturitymodel.com