Professional Documents
Culture Documents
Module 1
Opening Case:
Airbnb and the Ghost of Start-Ups Past
“You always had an entrepreneurial streak,” you tell yourself with a chuckle as you
reflect over a hot cappuccino at your favorite coffee shop. With an undergraduate degree in
computer engineering and a soon-to-be-granted master of management degree, a startup sounds
like a perfect way to jump back into the real world. While the global crisis during the last few
years has put the squeeze on venture funding, recent successes showed that good ideas still get
attention. Snap Inc. raised an astonishing $1.8 billion from heavy hitters like Sequoia Capital
and General Atlantic just one year before going public. The now “textbook case” Airbnb, after
totally disrupting an industry, in 8 years was able to raise $4.4 billion and be valued 10 times
more. And you cannot forget that Groupon received a buyout offer of $6 billion from Google
after a little more than two years in operation . . . and turned it down!
As you ponder the issue, you reflect on lessons from tech ventures of the past. One that
you know quite well is eBay, having been an avid buyer and a successful seller as a teen and
having followed the company over the years. In fact, you remember an interesting article from
back in 2004 drawing a parallel between eBay Inc. and Amazon.com. At the time, the two firms
were respectively 60th and 66th in BusinessWeek’s Top 100 Brands1 and were considered the
poster-children of eCommerce, having helped create the category: “EBay and Amazon.com, the
Internet’s top two eCommerce sites, are taking opposite approaches to growth. EBay raised its
prices this month for the fourth year in a row, while Amazon renewed its pledge to keep cutting
prices even if it means lower profits.”2 You recall Meg Whitman, at the time eBay’s chief
executive officer (CEO), saying, “The eBay marketplace is a powerhouse. [ . . . ] We continue to
enjoy ever-bigger, ever-faster cycles of success, fueled by the unlimited opportunity of our huge
addressable market.” At the time, eBay was reaching the peak of its financial achievement and
growth. You recall the same article quoting Amazon’s founder and CEO, Jeff Bezos: “We will,
for years and years and years, consistently give back the gains we get in lower operating costs to
our customers in the form of lower prices.” You also recall the numbers quoted in the article:
“eBay’s gross profit margin—its revenue minus the cost of sales—was 82 percent. That’s after
subtracting the cost of running its website, customer support and payment processing operations.
And eBay’s bottom-line profit stood at 22 percent of its revenue after subtracting all other
expenses, including the hefty $172 million that eBay forked over for marketing and sales
expenses. Amazon’s gross profit for the same quarter, by contrast, was 22 percent, and its
bottom-line profit was under 4 percent.”
Was Groupon applying some of eBay’s lessons? Was Alibaba? As you ponder your next move,
you cannot help but think that replicating eBay’s early and sustained success is predicated on
understanding these dynamics.
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Introduction:
In today’s scenario startup is receiving much attention all over the world. Numerous
startups are still on rise and are now widely renowned as employment generating startup which
contributes in growth engines for the world. Through improvement, modernization and
ascendable technology, startups are spreading across the world and are responsible for the
transformation and development of India. Not only entrepreneurs but startup ecosystem consists
of shareholders incubators, accelerators, other investors, entities, research institutions etc. As per
the report, following are the factors that make Indian startup attractive:
Size of marketplace
The rapid growth in the Indian startup ecosystem has increased to approx. 15% in 2018, while
the rise of the number of incubators, accelerators has increased to 11%. Remarkably, in previous
years the women entrepreneurs has also increased to a great extent. In 2019, Bangalore has been
ranked as the world’s rapidly growing startup city. We are in the era of 2020 and following a
new decade, the Indian startup ecosystem has much to look forward to, and there's a perceptible
sense of keenness and enthusiasm for the coming years. More significant aspect is the hi-tech
enhancement they bring to the country. Startups implicate dealing with new know-how which
generally lies at the uppermost end of value addition chain. Enterprises are recognizing the
potential under upcoming startups and thus investing and being in partner in them.
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Revolution in technical and digitization oblige to startups and other corporate business
person to familiarize and create teams that can work with updation. In a world where more and
more routine jobs can be achieved with the help of technology, similarly learning, self-
development, and keeping up with the changes in today’s business environment are key
characteristics of upcoming personnel. To respond to the talent needs in india’s startup
ecosystem, five areas have been identified are,
When founders and enterprise leaders recognize that a critical growth barrier lies within the
organization, they find the right talent, retaining them, firming the middle level administration,
creating a positive culture, building the subsequent generation leaders and improve working
environment. These are steps that they follow to overcome the challenge of growth. Interestingly,
India’s corporate sector struggles with a similar set of challenges.
Startup: The term startup refers to a company in the first stages of operations. Startups are
founded by one or more entrepreneurs who want to develop a product or service for which they
believe there is demand. These companies generally start with high costs and limited revenue,
which is why they look for capital from a variety of sources such as venture capitalists. A
startup is a young company established by one or more entrepreneurs to create unique and
irreplaceable products or services. It aims at bringing innovation and building ideas quickly.
-Steve Blank
“A startup is a company designed to grow fast. Being newly founded does not in itself
make a company a startup. Nor is it necessary for a startup to work on technology, or take
venture funding, or have some sort of “exit.” The only essential thing is growth. Everything else
we associate with startups follows from growth.”
-PaulGraham, Co-founder of Y-Combinator
““A ‘startup’ is a company that is confused about (1) what its product is, (2) who its
customers are, and (3) how to make money.”
- Dave McClure
Types of Startup:
In our modern world, where everyone strives to bring innovation, a good idea isn’t
enough to create a startup. To understand the features of different startups better, you need to
review the following six types.
Scalable startups. Companies in a tech niche often belong to this group. Since
technology companies often have great potential, they can easily access the global
market. Tech businesses can receive financial support from investors and grow into
international companies. Examples of such startups include Google, Uber, Facebook, and
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Twitter. These startups hire the best workers and search for investors to boost the
development of their ideas and scale.
Small business startups. These businesses are created by regular people and are self-
funded. They grow at their own pace and usually have a good site but don’t have an app.
Grocery stores, hairdressers, bakers, and travel agents are the perfect examples.
Lifestyle startups. People who have hobbies and are eager to work on their passion can
create a lifestyle startup. They can make a living by doing what they love. We can see a
lot of examples of lifestyle startups. Let’s take dancers, for instance. They actively open
online dance schools to teach children and adults to dance and earn money this way.
Buyable startups. In the technology and software industry, some people design a startup
from scratch to sell it to a bigger company later. Giants like Amazon and Uber buy small
startups to develop them over time and receive benefits.
Big business startups. Large companies have a finite lifespan since customers’
preferences, technologies, and competitors change over time. That’s why businesses
should be ready to adapt to new conditions. As a result, they design innovative products
that can satisfy the needs of modern customers.
Social startups. These startups exist despite the general belief that the main aim of all
startups is to earn money. There are still companies designed to do good for other people,
and they are called social startups. Examples include charities and non-profit
organizations that exist thanks to donations. For instance, Code.org, a non-profit
organization, encourages school students in the US to learn computer science.
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The dream of any startup is to be accepted into a top-tier program and have the opportunity to
pitch to the most prominent investors. But it’s worth understanding the two types of primary
funding options that provide such opportunities first: accelerators and incubators.
Business incubators and accelerators are programs designed to help entrepreneurs launch
their businesses. They provide mentorship, resources, and support to help startups grow. The
main difference between the two is that incubators provide longer-term assistance while
accelerators focus on shorter-term growth. Business incubators are typically funded by
government or private organizations, while accelerators are usually run by venture capitalists or
angel investors. Both types of programs offer a variety of services such as access to mentors,
networking opportunities, office space, and funding.
Academic institutions
Non-profit development corporations
For-profit property development ventures
Venture capital firms
Combination of the above
Applied Orientation
Labs intend to develop tangible solutions, not just ideas, and therefore seek to remain
active throughout the whole innovation process, going beyond the ideation stage where possible.
Heterogeneous Participants
Innovation labs engage a wide range of participants, cutting across the boundaries of
industries, professions, and cultures; they bring together “an unusual bunch” of people to work
together.
Focus on Experimentation
They encourage participants to try things out on a small scale, take risks, prototype, test
and accept failure as part of progress, re-inventing their own methods and approaches as they go
along.
Long-term Perspectives
Innovation labs are often framed as vehicles for discovering the future. Such freedom
from immediate results creates space for blue-sky thinking and activities such as horizon
scanning, foresight scenarios, strategic planning, and emergent signal analysis.
Startups typically enter accelerators for a fixed period of time and as part of a cohort of
companies. While accelerator programs can provide beneficial resources to organizations at all
stages of development, most focus on those that are pre-revenue.
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Tech hardware,
AI
Biotech
Startups that want to join an accelerator submit an application and are often admitted in
batches split up throughout the year. Once accepted, the startup accelerator will provide
resources and services such as guest speakers, advising hours, a negotiated amount of capital and
sometimes a shared co-working space. Term periods average around 3-4 months and require
anywhere around 3-8% ownership of the startup. The assistance of an accelerator ends with a
"graduation" or demo day, when startups present their work and proceed independently.
A typical startup accelerator program lasts from 3-6 months. During this time, startup founders
are often relocated to the program’s base, which may be in Silicon Valley or another global tech
hub. While California naturally has one of the largest offerings of startup accelerators, there are
programs all over the world. Some programs even split time between different locations,
allowing for greater exposure to different global networks and expanded learning.
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The first independent startup accelerator was Y Combinator, which was originally
started in Cambridge, Massachusetts but then moved to Silicon Valley. After this business model
was proven successful, seed accelerator programs began growing rapidly across the United
States and Europe. By 2015, it was observed that around one-third of startups that achieved
funding went through an accelerator.
In addition to independent startup accelerators, large corporations have begun to create their own
accelerator programs that follow similar principles but are usually focused on more specific
categories.
Accelerators are also helping to expand startup activity beyond tech hubs such as Silicon Valley
and the Boston-Washington corridor.
Accelerators have clearly taken hold in recent years. But accelerators do that makes them
so different from other early stage investors and support organizations that are apparently falling
over each other to be in their ranks.
1. Comprehensive support
Operating a startup can be lonely and challenging. That's where an accelerator can help. When
you work within an accelerator, you get support from mentors and those sponsoring you. Besides
emotional support, they can provide direction, experience and knowledge. Plus, you have the
support of other founders in the accelerator program with you.
3. Investor access
While accelerator programs don't tend to give out much in funding, what they do is connect you
directly to interested investors who are drawn to accelerators in the hopes of discovering the next
big thing. During an accelerator's "demo days," many investors are invited to watch the
presentations.
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There is also time to meet and mingle with investors. This opportunity can open the door to
additional funding offers, especially when the investors see that the accelerator program has
helped you further develop your startup into something that shows the potential for return.
4. Accelerated knowledge
An accelerator program packs in so much information from the years of experience and skills
that each mentor or accelerator manager has amassed. This concentrated form of information
allows you to speed up what you are doing with your startup. Instead of reinventing the wheel,
you are leveraging their years of accumulated wisdom to launch your startup in a more
calculated, strategic way. Clearly, this can improve your chances of success.
6. Skills development
An accelerator program focuses on teaching you the skills that are essential for running a
business, including sales and marketing, communications, finance and even some technical
skills.
7. Risk management
The risk of failure is on the mind of every startup founder. It can feel as though the cards are
stacked against you, and there is risk in everything you are taking on. This includes the market
you are entering, the product you are offering and the concept that you are selling.
An accelerator can identify the risks within your concept and help you work on minimizing
them. Also, those within the program can provide you with direction in proactively taking on risk
and managing it effectively.
Mentors in accelerator programs can help you see the complexity that will develop in time and
steer you in the right direction to deal with it. They can ask the questions that get you thinking of
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the bigger picture and what it should look like. Then these mentors can suggest the tools and
tactics to get you there.
9. A springboard
An accelerator can work for startups in all phases of their growth. Even those that are much
closer to becoming an actual business should consider one. You may have encountered a
problem or reached a growth plateau. An accelerator can be that personal trainer who kicks you
to the next level that you couldn't figure out how to get to on your own. This might include using
the accelerator and the expertise within it to launch a more diversified offering or expand into a
new market.
Benefits of an Accelerator
The benefits that come with putting a group of talented startups, investors, and business decision-makers
in one campus are clear:
Personalized guidance from serial founders and investors. Accelerators work with angels, VCs,
and seasoned founders — they may even end up investing in accelerated startups at the
program’s end.
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Collaboration and partnerships with innovative startups. Most startups are facing similar
customer acquisition or team management issues — accelerators give you a chance to learn how
to overcome early challenges together.
Coaching (or mentoring) the founding teams on the product, go-to-market, etc., using
frameworks like the Lean Startups and Startup Maturity Model while providing a safe
environment for founders to develop their personal leadership skills.
Community: Building a vibrant e-community of peers and connecting entrepreneurs to the vast
ecosystem of experts and mentors is a critical offering for accelerators.
Customers: Most (deep-tech) startups struggle with disciplined approaches for acquiring and
servicing customers. Accelerators can not only help startups develop related talent and processes
but open the doors to a global base of potential customers (especially relevant for corporate
accelerators).
Capital: Accelerators help founders connect to angel investors and VCs who are aligned with
the venture’s vision, and can add strategic non-financial value.
Most accelerators end with a “Demo Day” where participating startups pitch for follow-on
investments from local or global VCs. The founders and the first few employees come together
to define a target customer; identify their pain points, and a potential solution.
1) Networking Opportunities
One of the biggest benefits of joining a startup accelerator is the access it gives you to
one-of-a-kind networking opportunities. Established accelerator programs are really
communities of like-minded investors, program alumni, mentors, and other founders. Being able
to make so many connections through a shared program can really come in handy, especially
down the road when you’re looking for investors, partners, or team members to boost your
business even more.
Since startups are selected for accelerator programs in batches, you’ll also have the
chance to meet and connect with other early-stage founders. This can present opportunities to
learn from each other and share knowledge about how to face certain common challenges that all
startups face. It can also provide chances for collaboration and even business partnerships. For
example, you might meet another founder who is developing something that could be integrated
into your product or service and decide to start working together.
Of course, the nice sum of money provided by a startup accelerator is an enticing part of
the deal for any founder. Though $20,000-$150,000 isn’t a huge amount in the world of startups,
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this initial venture capital can be used to hire new team members, rent office space, and pay for
other key resources. It can be just what you need to keep bootstrapping your startup until you
achieve major profitability.
While startup accelerators themselves only provide a set amount of funding to their
graduates, they place a large emphasis on preparing founders to raise further capital through seed
funding. According to statistics, approximately 38% of startups that pass through accelerator
programs raise Series A funding, and accelerated companies are 50% more likely to raise seed
funding than non-accelerated companies.
Mentoring
A mentor is a seasoned professional who informally guides a less experienced person in
their professional endeavors
(OR)
A startup mentor is someone who caters specifically to the needs of startup employees.
They offer guidance and support, helping startup workers to develop their skills, grow their
networks, and achieve their professional goals.
(OR)
:-Bisk 2002
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Why mentoring?
Starting a new business can be difficult. It often requires gathering information and
attaining specialized knowledge, as well as developing new skills and connecting to a variety of
individuals and resources. Mentorship is widely seen as a way to support entrepreneurs by
connecting them with the information, resources, and networks they need, including partners,
customers, and investors. Mentors can provide feedback, reassurance, and motivation to help
entrepreneurs solve problems and navigate the challenges of starting and growing a business.
They can also serve as role models for entrepreneurs.
Benefits of mentoring
Mentors can inspire curiosity, challenge assumptions and expectations, guide by asking probing
questions, and learn alongside the entrepreneur. Mentors can provide valuable knowledge and
advice based on their own experiences, as well as access to additional resources and networks.
Employees have role models to look up to
One of the biggest benefits of having mentors is that employees have someone to look up to. A
good mentor is a role model, an advisor, and a friend all rolled into one. They can provide
guidance when needed and offer support during difficult times.
There's a support system employees can trust
In addition to having someone to look up to, employees also need a support system they can
trust. This is especially important in the early stages of a startup when things are constantly
changing and employees are under a lot of pressure. A good mentor can provide that sense of
stability and offer encouragement when things get tough.
Employees have access to career guidance
Another benefit of having employee mentors is immediate access to career guidance, advice, and
insight. Experienced mentors have a lot of knowledge to share and can help employees navigate
their way through tricky career decisions.
Mentors expand employees' professional networks
In the startup space, visibility is everything. The more people you know, the more opportunities
will come your way. This is where mentors really shine. By expanding an employee's
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professional network, a mentor can help them connect with other professionals in their field and
open up new opportunities for growth and collaboration.
Finally, having a good mentor is that employees learn from their mentors' mistakes. Experienced
mentors have been down the road before and know what to avoid. They can help employees
make better decisions and avoid common pitfalls.
So, there you have it – the great reasons why you should consider hiring mentors for your
employees.
Funding organizations
Funding refers to the money required to start and run a business. It is a Funding refers to
the money required to start and run a business. It is a financial investment in a company for
product development, manufacturing, expansion, sales and marketing, office spaces, and
inventory. Many startups choose to not raise funding from third parties and are funded by their
founders only (to prevent debts and equity dilution). However, most startups do raise funding,
especially as they grow larger and scale their operations. This page shall be your virtual guide to
Startup funding.
Asset diversification: Angel investing allows you to diversify into a high-risk, high-
reward asset class.
Return periods can be very long: As we have mentioned before there is very little
liquidity in angel investing so it can take many years before you actually get cash in the
bank from your investment winners. This is a long game, not a get rich quick scheme.
It is a journey into the unknown: Your decision is more judgment than deep analysis
and evidence. At the angel investment stage, the level of information and certainty you
have is very low, so this is not for people that do not like the unknown.
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One big disadvantage is that angel investors typically want 10% to 50% of your company
in exchange for funding. That means business owners could lose control of their business
if the angel investors
Angel List: An online platform that helps business owners find investors.
Angel Investment Network: An online network with over 279,000 investors. Business
owners can create a profile and promote their business. If there are interested angels,
they’ll invest.
LinkedIn: Professional social networks, like LinkedIn, can give you a direct way to
contact an angel investor.
Local business groups or schools: Check local business schools or organizations in your
area to see if they can put you in touch with an angel investor.
Source of Capital: You invest some money and do nothing else. This is not advisable –
but it does happen.
Advisor: Working ad hoc with the founding team, providing business advice, stress
testing products, and propositions or being a shoulder to cry on. In short, you provide an
external point of view and a fresh pair of eyes.
Networker: If you have connections in the areas your startup needs then you could
leverage your network to get customers. Many professional investors are very well
connected and know a lot of profiles in their area.
Recruiter: Startups often need to scale up and grow quickly. With that, hiring can be a
serious block to progression. Investors often refer people who they have worked with in
the past to shortcut the hiring process.
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PR and Marketing Buzz: Many startups have great products but very few know how to
market and sell them. Some angels use their personal platform to create some buzz, as
this is a very cost-effective way to gain early interest.
Technical Expert: If you have relevant experience, then you could provide assurance,
advice, or expertise into the startup’s product development.
Board Member: The board is responsible for making the critical company decisions,
such as whether to raise capital, whether to be acquired, and whether to hire or fire senior
management. So, who is on the board is a big responsibility and can make a huge
difference to the company.
Venture Capital
Below table gives a list of the types of venture capital funding and their features
Type of
Objective & Amount of Funding
Funding
Series C 1. Funds for developing more products and services, acquiring another company
funding 2. Funding received is usually in the range of $ 25 million.
Each letter corresponds to the development stage of the start-up that has received funding.
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1. Banks usually prefer to finance a new business which has hard assets. In the current
information-based economy, new start-ups hardly have any hard asset. Venture
Capitalists step in under these circumstances.
2. They can provide more insights into the market.
3. Can help in strategy formulation.
4. Can help in developing strategic networks
1. Venture capital funds usually go into a particular industry in a particular time period. For
example, in the 1980s in the US, Venture Capital (VC) funds majorly went into the
energy industry, later on, it shifted into genetic engineering, telecom industry and
software companies. In the next stage, VC funds concentrated more on the Internet-based
industry.
2. One can safely conclude that VC funding is guided more by the growth potential in a
particular industry rather than the potential and skills of individual entrepreneurs.
tend to be wealthy individuals who like to invest in new companies more as a hobby or side-
project and may not provide the same expert guidance. Angel investors also tend to invest first
and are later followed by VCs.
Curiosity
Real innovation comes from thinking outside the box. Curiosity can often get overlooked, but
when it comes to your startup, learning, exploring, and thinking are essential to finding the best
solution to any problems you might face. Being curious about the world around you can trigger
other people to follow suit and express their own curiosity as well.
Effective communication
Communication and interpersonal skills at work ensure clear expectations and will improve
relationships between co-workers as well. Effective written communication, as well as verbal,
will assist you in building solid relationships with your clients, customers and suppliers. How
you communicate should be a reflection of the startup and the image you’re looking to project.
Resilience
With such a high rate of failure for new businesses and startups, having resilience at work is
incredibly important. You will certainly meet resistance in many different forms as you continue
down the road to startup success, but don’t let this knock you down.
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Creativity
All startups must try and be different from what has come before. If your product or service
is the same as other things in the market, why would anyone want your product or service? This
is where creativity steps in.
Web development
It is likely that a customer’s first interaction with your startup will be via your website. In
addition, the events of 2020 and the COVID-19 pandemic have forced companies to focus on
their online presence, and as a result, reliance on web development has taken the lead. This new
tech-driven world is set to stay, so having some technical knowledge is vital. It is worth
familiarising yourself with what the different coding and programming languages are used for, as
well as getting to grips with CSS and HTML which will give you the building blocks necessary
to create an engaging and intuitive website. You can even take this a step further and consider
the uses of UX and UI in your web design, for a really slick visitor experience.
Financial skills
Not only do you need financial backing to start your business, but you also need to maintain
a stream of finances to stay in business. And while you don’t need to be a financial professional,
it’s well worth your while familiarising yourself with the fundamentals of business finance. This
will help you understand your budgets and financial performance. As your startup grows, you
might hire someone with a much better understanding of finances to focus on that aspect of the
business. Nonetheless, it’s worth having an understanding of all things money. Planning,
budgeting, and forecasting are essential aspects of financial analysis, and understanding these
things will give you a much better overview of the startup.
Digital marketing
Growing your startup is one of the main goals, and the most effective way of doing this is by
focusing your efforts on digital marketing. Before taking the plunge into the world of digital
marketing, you’ll want to make sure you have an understanding of marketing basics as well. This
will introduce you to more traditional marketing methods, which can be applied to digital
marketing as well..
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Networking
Building good relationships with others will help your business get the support it needs
and encourage growth too. Networking is the best method of doing this. Effective
networking can help you share knowledge, grab new opportunities, and build your reputation as
well. You can also meet other small businesses and startups, and help each other out.
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