APRIL ANNE FALLER R.

N
MEDICAL VIRTUAL ASSISTANT

Professional Summary
To obtain a role as a medical assistant in which I can apply my educational background and time management skills to provide quality
assistance to both physicians and hospitals.

Skills
 Medical Billing
 Claims Processing
 Knowledge in CPT /HCPCS
 Medical records review
 Appeals and reconsideration analysts

Software / Online Tools and Platforms

 Salesforce  Google docs / google sheets
 EPIC  Microsoft
 Soarian  Ring Central VOIP
 Xifin

Work History

PHOENIX VIRTUAL SOLUTIONS

PAYMENT POSTER – July 2020 – January 2022
 Data entry of payment from insurance companies
 Obtaining copy of EOB’s

ARMCO HEALTHCARE SERVICES

REVENUE CYCLE MANAGEMENT ANALYST /
DENIAL ANALYST / MEDICAL BILLER – July 2020 – December 2018
 Responsible in submitting claims to insurance companies and payers
 Doing claims follow ups
 Submitting appeals and reconsideration for denied claims
 Understanding CPT /HCPCS codes

CONCENTRIX PH
QUALITY ANALYST – June 2015 – December 2018
 Listening to calls to ensure compliance and quality assurance
 Call calibration with production supports (Team Leads and SME’s)
 Conduct weekly team huddles to improve quality scores
 Do one-on-one coaching with agents for improvements
 Attending monthly client meeting for account updates
Relevant Certification and Training
HIPAA Certification - 2020

Education
Calayan Educational Foundation Inc. – Bachelor of Science in Nursing | 2006 - 2010