Course Synopsis for

Participants
ITIL® 4 Foundation – Blended
Virtual Classroom Course

Introduction

The ITIL® (4) Foundation Blended Virtual Classroom course provides

an optimal blend of classroom interaction and self-learning. This
course includes 8 hours of virtual classroom (instructor-led) training.
It also includes course videos and Course Book, which provides an
opportunity for participants to stimulate their learning experience
through self-learning. The rich learning experience is supported by
additional learning material such as post-course reading and a set of
quick reference cards.
This course is based on the exam specifications specified by AXELOS
for the ITIL® (4) Foundation certification. The fundamental objective of
this course is to help the participants understand the key concepts of
service management and the ITIL 4 service management framework
and prepare for the ITIL® (4) Foundation exam.

Course Agenda

The two sets of course agenda provided here are for guidance about
the approximate duration of each module and division of 8-hours of
classroom interaction into different number of sessions. An instructor
can, however, choose to divide the 8-hours duration of classroom
interaction according to their discretion.

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 Course Synopsis for Participants | ITIL® 4 Foundation – Blended Virtual Classroom Course

Proposed Agenda I 
(2 sessions of 4 hours each)
Session 1 (4 hours)

Pre-reading for Session 1:

„„ ITIL 4 Trail: Introduction to ITIL 4 (Course Book – Module 1)
„„ ITIL 4 Trails - Service Management: Key Concepts (Course Book – Module 2)
„„ ITIL 4 Trails - The ITIL® Guiding Principles (Course Book – Module 3)
„„ITIL 4 Trails - The Four Dimensions of Service Management (Course Book – Module 4)
Module Subject Total Time (in mins)
01 „„ Introduction

„„ Course Introduction 00:60

„„ Introduction and revision of ITIL 4 core concepts
Break 00:10
02 Service Management: Key Concepts 00:50
03 The Guiding Principles 00:20
Break 00:10
03 The Guiding Principles (Contd.) 00:40
04 The Four Dimensions of Service Management 00:40
Questions / Debrief 00:10
Total 240 minutes

Session 2 (4 hours)

Pre-reading for Session 2:

„„ ITIL 4 Trails -The ITIL® Service Value System and Service Value Chain (Course Book – Module 5)
„„ ITIL 4 Trails - Continual Improvement (Course Book – Module 6)
„„ ITIL 4 Trails - The ITIL® Practices (Course Book – Module 7)
„„ ITIL 4 Trails - ITIL 4 Foundation Exam Preparation (Course Book – Exam Preparation Guide)
Module Subject Total Time (in mins)
Recap of Session 1 00:10
05 The ITIL Service Value System 00:50
Break 00:10
06 Continual Improvement 00:30
07 The ITIL Practices 00:30
Break 00:10
07 The ITIL Practices 00:60
Exam Information 00:30
Questions/Debrief 00:10
Total 240 minutes

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 Course Synopsis for Participants | ITIL® 4 Foundation – Blended Virtual Classroom Course

Proposed Agenda II 

(3 sessions – 2 sessions of 3 hours each, 1 session of 2 hours)
Session 1 (3 hours)

Pre-reading for Session 1:

„„ ITIL 4 Trail: Introduction to ITIL 4 (Course Book – Module 1)
„„ ITIL 4 Trails - Service Management: Key Concepts (Course Book – Module 2)
„„ ITIL 4 Trails - The ITIL® Guiding Principles (Course Book – Module 3)
Module Subject Total Time (in mins)
01 „„ Introduction

„„ Course Introduction 00:45

„„Introduction and revision of ITIL 4 core concepts
Break 00:05
02 Service Management: Key Concepts 00:50
03 The Guiding Principles 00:20
Break 00:10
03 The Guiding Principles (Contd.) 00:40
Questions/Debrief 00:10
Total 180 minutes

Session 2 (3 hours)

Pre-reading for Session 2:

„„ ITIL 4 Trails - The Four Dimensions of Service Management (Course Book – Module 4)
„„ ITIL 4 Trails -The ITIL® Service Value System and Service Value Chain (Course Book – Module 5)
„„ ITIL 4 Trails - Continual Improvement (Course Book – Module 6)
„„ ITIL 4 Trails - The ITIL® Practices (Course Book – Module 7)
Module Subject Total Time (in mins)
Recap of Session 1 00:10
04 The Four Dimensions of Service Management 00:40
Break 00:10
05 The ITIL Service Value System 00:50
06 Continual Improvement 00:30
Break 00:10
07 The ITIL Practices 00:20
Questions/Debrief 00:10
Total 180 minutes

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 Course Synopsis for Participants | ITIL® 4 Foundation – Blended Virtual Classroom Course

Session 3 (2 hours)

Pre-reading for Session 3:

„„ ITIL 4 Trails - The ITIL® Practices (Course Book – Module 7)
„„ ITIL 4 Trails - ITIL 4 Foundation Exam Preparation (Course Book – Exam Preparation Guide)
Module Subject Total Time (in mins)
Recap of Session 1 and 2 00:10
07 The ITIL Practices 00:40
Break 00:10
07 The ITIL Practices 00:30
06 Exam Information 00:20
Questions/Debrief 00:10
Total 120 minutes

Course Components
 For Participants
{{ Trails (Course Videos)
{{ Course Book (eBook or printed)
{{ Pre-course reading (eBook)
{{ Post-course reading (eBook)
{{ Quick Reference Cards
{{ Practice Questions
 For Instructors
{{ Trails (Course Videos)
{{ Presentation Slides
{{ Instructor Guide (eBook)
{{ Course Book (eBook or printed)
{{ Pre-course reading (eBook)
{{ Post-course reading (eBook)
{{ Quick Reference Cards
{{ Practice Questions

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