A phone call to Prestige Travel

1 Manuel: Welcome to Prestige Travel! 18 Clarissa: Oh, that's nice. What's the name of the hotel?

2 Clarissa: Hi, my name is Clarissa Shaw. I live here in Atlanta, 19 Manuel: It's the Chicago Grand Hotel. I can email you the

3 and I'd like some information about travelling to Chicago. 20 details if you like.

4 Manuel: I can help with that. When would you like to visit? 21 Clarissa: Sure. My email is cshaw@mail.com. And when

5 Clarissa: Well, my husband and I are thinking about going on 22 does the flight arrive at Chicago airport?

6 May, and we'd like to stay for one week. Are there any good 23 Manuel: It arrives at 5 p.m., so you will check in to the

7 deals around that time? 24 hotel at 6. The staff is very friendly, and they will help

8 Manuel: I'll check to see what offers we have ... We offer an 25 you with your luggage.

9 excellent package for $ 1.000 which includes the flight and a 26 Clarissa: Terrific! Well, let me talk to my husband about

10 hotel stay for 7 nights in downtown Chicago. It's a great deal, 27 this first and I'll call you back. Thanks for the information.

11 and I'm sure you will like it. 28 Manuel: You're welcome! Have a nice day!

12 Clarissa: I think it's a bit expensive. Does the trip include

13 meals?

You're welcome! Have a nice day!
14 Manuel: Unfortunately not, but the hotel has a terrific buffet

15 which is very affordable. You won't spend too much money

16 there. Also, our agency offers a free voucher at a 5-star

17 restaurant near the hotel. It's a $ 75 dollars voucher.