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MGT301-PRINCIPLES OF MARKETING
MGT301 THEME NO. 6 [TOPIC # 070-077)
PREPARED BY uw u
MGT3@1 Principles of Marketing
Theme 6 [Topic # 870-77}
Topic #070
Understanding Business Buyer Behavior
Business Market
All the organizations that buy goods and services for use in the production of other products
and
services that are sold, rented, or supplied to others.
Business Buyer Behavior
refers to the buying behavior of the organizations that buy goods and services for use in
production of other products and services that are sold, rented, or supplied to others.
Business Buying Process
is the process where business buyers determine which products and services are needed to
purchase, and then find, evaluate, and choose among alternative brands.
‘What is special with Business Markets?
Fewer & Larger Buyers
. Geographic Concentration
. Derived Demand
Buyer & Seller dependency
Topic #071
Business Buying Process
1. More decision participants
2. More professional purchasing effort
3. More buyer and seller interaction
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MGT301-PRINCIPLES OF MARKETING
MGT301 THEME NO. 6 [TOPIC # 070-077)
PREPARED
Technological
Place | Poltical
Promotion | Cutural
Competitive
Topic #072
Thought
BY: HITPS
Tho buying organization
(Interpersonal and
individual influences)
(Organizational influences)
What influences business buyer behavior?
Environmental
Economic
developments
‘Surly conditions
Technological
change
Pottical and
regulatory
developments
‘Competitive
developments
Culture and customs:
Otjectives
Policies
‘structure
Syetome
Topic #073
Major Types of Buying Situations
1. Straight Rebuy
2. Modified Rebuy
3. New Task
Procedures:
(Orggnizational
“Organizational
Authority
Age
Income
Education
Job postion
Personality
Fisk atutudes
Stetus
Empathy
Persuasiveness
Individual
service choice
Supplier choice
Order quantities,
Delivery terms
and times
Service terms
Payment
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MGT301-PRINCIPLES OF MARKETING
MGT301 THEME NO. 6 [TOPIC # 070-077)
PREPARED BY: HTTPS:/WWW SUPERSTARWEBTECHCOM/
Straight Rebuy
is a buying situation in which the buyer routinely reorders something without any
modifications.
Modified Rebuy
is a purchase decision that requires some research where the buyer wants to modify the
product specification, price, terms, or suppliers.
New Task
is a buying situation in which the buyer purchases a product or service for the first time.
Topic.##074
Participants in the Business Buying Process
1. Users
2. Influencers
Deciders
Purchasers
Gatekeepers
Topic #075
The Buying Process of Business Buyer
Prob Gena noes Prowa Supplier
cecogatin |B] “seserpion’ |B spectaton |B) “Sean
solicitation selection
a ee Ferrnarce
Specifcaton review
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MGT301-PRINCIPLES OF MARKETING
MGT301 THEME NO. 6 [TOPIC # 070-077)
PREPARED BY: HTTPS:/WWW SUPERSTARWEBTECHCOM/
Topic #076
Institutional Markets
consist of hospitals, nursing homes, and prisons that provide goods and services to people:
Low budgets
“Captive” audience
Government Markets
Governmental units federal, state, and local that purchase or rent goods and services for
carrying out the main functions of government.
Vopic +077
‘What Experts Think?
What is Marketing?
Environmental Opportunities?
Careers in Marketing?
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