MIS Framework - SoP-FRS - InvestHaryna - V4

Standard Operating Procedure
(SoP) - Functional Requirement

Specification (FRS)
Module: MIS Dashboard (Admin

and Applicant) on Invest Haryana
Date: 29th May 2023
As per the Guidelines of Business Reform Action Plan

and
Benchmarking with Leading EoDB States
Standard Operating Procedure (SoP)
Functional Requirement Specification (FRS)
Invest Haryana- MIS dashboard with Parameters
CONTENTS
Standardised MIS Dashboard for all the Services Available on Invest Haryana portal...3
Features:.........................................................................................................................................3
Summary Dashboard available at Home Screen of Single Window:...................................3
Single Window MIS Dashboard Framework...............................................................................3
Objective:........................................................................................................................................4
Process flow: Level 1 to Level 4:..............................................................................................4
MIS Dashboard Format (Level 1 to Level 4):..............................................................................5
Dashboard will show Real Time MIS Status (Date: DD/M/MYYYY, time to show).............5
I. Level – 1: State/District MIS Dashboard...........................................................................5
II. Format for Level 1: State Dashboard- Department Wise/District Wise.....................6
III. Format for Level 1: District Dashboard – Department Wise........................................7
IV. Level – 2: (Department wise, service wise data would display)..................................8
V. Format for Level 2: Dashboard...........................................................................................8
VI. Level – 3 (Application Status, Department wise service wise with action remarks)
9
VII.Format for Level 3 Dashboard...........................................................................................10
VIII...........Level – 4: (Service details with status remarks of application and applicant
details)...........................................................................................................................................10
IX. Format for Level 4 Dashboard...........................................................................................11
Invest Haryana: Common/Unified Service Module for Admin-Department......................12
A) Admin Dashboard and access through Login: Table I................................................12
B) Report displays to action on click on level 2 of “Pending Application” and in
“Show Cause” as:.......................................................................................................................13
C) Report displays to action on click on level 2 of “Under
Process/Approved/Rejected/ Application” as:....................................................................14
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Standardised MIS Dashboard for all the Services Available on Invest Haryana
portal
Features:
Will be Available on: https://invest.in/#/service-dashboard
Department Involved: All Stakeholder Departments on Invest Haryana Portal
Service Module: - MIS Dashboard as per BRAP Recommendations by DPIIT (GoI) under
Ease of Doing Business (EoDB) mandate
Levels to be covered in Dashboards:
a. State Level (All Administrative Dept, All Service, All District)

b. District Level (Selected District, All Dept, All Service)
c. Department Level (Selected Dept, All District, All Service)
d. Service Level (Selected Dept, All District, Selected Services)
e. Applicant (Own Application)
Summary Dashboard available at Home Screen of Single Window:
Real Time Dashboard: Date…, Time……
Total
Total Integrated Total Submitted Total Total Total
Department Integrated Application Approve Pending Rejected
(L2) Services (L3) (L4) d (L4) (L4) (L4)
27 137 60 20 20 20
% % %
Single Window MIS Dashboard Framework
a) Applicant will open URL https://investharyana.in/#/service-dashboard

b) API to prepared by IT development team and shared with departments for which
integration required and MIS data to be made available in the public domain and with
admin login IDs to access the details
c) For accessing Dashboard, applicant will route to “Investor Services” tab
d) All departments and its related services incorporated within Invest Haryana Portal
shall be covered as per the format mentioned below.
e) MIS Dashboard shall be updated on Real Time basis
f) Department/Service/District/Time frame filter shall be incorporated and its discretion
of applicant/third-party/any individual to view data accordingly.
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g) Graphical representation (pie charts/bar-graphs) highlighting Department’s

performance/District wise Implementation shall also be incorporated based on
number of applications approved/processed by concerned stakeholder department.
Objective:
The primarily objective of INVEST HARYANA MIS Online Dashboard is to keep
transparency amongst citizens and allow concerned Government authorities to keep track of
their department performance so that necessary steps can be taken to ensure delivery of
services within mandated timelines and zero pendency on Government.
Process flow: Level 1 to Level 4:

Investor Services
Visit Invest Level – 1
Haryana Haryana MIS (Dashboard)
Dashboard
Level – 2 Level – 3 Level – 4

(Dashboard) (Dashboard) (Dashboard)
Detailed working Procedure with formats at each level is defined in Sl. No. 4 of this
document “MIS Dashboard Format”
One level to next level return to previous page option would be there, on click on the
numbers or through Next/Previous page select option would also be made available
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MIS Dashboard Format (Level 1 to Level 4):
Dashboard will show Real Time MIS Status (Date: DD/M/MYYYY, time to show)
a) First screen will populate the status of all departments incorporated on Invest-INVEST HARYANA under J&K MIS Dashboard (Format –
I as mentioned below)
b) Also, Applicant will also have the provision of selecting below parameters on MIS Dashboard homepage
 Department (Dropdown list)
 Services (Dropdown list)
 District (Dropdown list)
 Time Period (Start date - End date / FY wise)
c) Based on the selection of parameters, information will be viewed in the below format
I. Level – 1: State/District MIS Dashboard
For Level-1 dashboard will be developed as department wise and district wise.
Filter Option to be available as:
Search Your CAF-ID/Application No.
Time Period……… (FY wise or Specific period wise………………)
Drop down calendar (from-to)
Department Filter
District Filter
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Option for print and downloading in CSV (Excel) & PDF
II. Format for Level 1: State Dashboard- Department Wise/District Wise
Department wise application status dashboard
<All District> <From Date> <To Date> as on <current date>
S. Department Total Submitted Approved Rejected Pending Application

No Name Application
Within Outside Deemed Within Outside Within Outside Pending above 45
Timeline Timeline Approved HRTS HRTS HRTS HRTS days from HRTS
Timeline Timeline Timeline Timeline timeline
1 ABC 100 10 10 5 30 25 25
.. … … … … … …
Total …In no… …In no… …In no… …In no… …In no…
 Total number of application status (Approved/Rejected/Under Process) shall be populated in number as mentioned against each service
of Departments (Selected)
 District wise graphical representation (Bar-graphs) based on total number of application status (approved/rejected/under
process/reverted to applicant)
 At each level there would be a provision for downloading the data in Excel/word/pdf format for the ease of citizens/Govt. Departments.
District Wise applications status for all the line departments below:
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III. Format for Level 1: District Dashboard – Department Wise
<Dept. Name> <All Services> <From Date> <to Date> as on <current date>
S. District Name Total Submitted Approved Rejected Pending Application
No Application Within Outside Deemed Within Outside Within Outside Pending above 45
Timeline Timeline Approved HRTS HRTS HRTS HRTS days from HRTS
Timeline Timeline Timeline Timeline timeline
1 ABC
2
.. … … … … … …
Total …In no… …In no… …In no… …In no… …In no…
District Performance Report (Ranking)-----<Dept. Name> <All Services> <From Date> <to Date>
Filter for MSME Classification <Micro Type> <Small Type> <Medium Type> <Large Type>
IV. Level – 2: (Department wise, service wise data would display)
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On click on any department of Level 1 (Level 2 Dashboard will open)

Once the applicant will click on service button/on any number, it will redirect to new page with below highlights
 As per the mandate circulated by DPIIT the timelines shall be given in the below format for the successful compliance pertaining to
Dashboard reforms (BRAP)
 Notified PSGA timelines to be added and based on that tab (approved within timelines/exceeded) will be populated.
 Min/Max/Avg./Median also needs to be calculated.
 Filter option service wise, specific time period wise
 Select Time Period…From Date…… To Date……..
 Select Financial Year: FY 2021- 2022, FY 2022-2023… etc.
Download option in Excel/PDF would be available at each level of MIS data
Name of Department/Service/Application status wise: Select filter option would be given

V. Format for Level 2: Dashboard
<All District> <From Date> <To Date> as on <current date>
S. Depart Service Total Approved Rejected Pending Application Under Process

N ment Name Submitt
o Name ed Within Outsid Deem Within Outsid Within Outside Pending Within Outside
Applica Timelin e ed HRTS e HRTS HRTS above HRTS HRTS
tion e Timelin Appro Timeline HRTS Timeline Timeline 45 days Timeline Timeline
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e ved from
Timelin
HRTS
e
timeline
.. … … … … … …
Total …In …In …In no… …In …In no…

no… no… no…
VI. Level – 3 (Application Status, Department wise service wise with action remarks)
On click on number of Level 2 (Approved, Pending, Under Process, Rejected) the following information would be accessible on MIS Dashboard
(public domain of Single Window), as per below mentioned format
VII. Format for Level 3 Dashboard
S. No Name of Name of the Name of the Address District Date of Date of Name of the Application Status
9|Page
Department Firm/ Person Application Approval/ Service Remarks

Enterprise/ (Applicant) Rejection (Approved/
Establishment Rejected/
Pending with
Authority level
name)
 In case, the application is approved/pending and exceeded the timelines beyond SLA mentioned under INVEST HARYANA PSGA,
at which authority it is pending that shall be populated in the remarks tab for necessary action by Department HOD and nodal
concerned official.
VIII. Level – 4: (Service details with status remarks of application and applicant details)
Login Authentication Required to access the dashboard
 Since mandatory application fields like Mobile number and Email can’t be on public domain as per the IT Act, hence log-in
credentials access needs to be created.
 Department login, Director Industries/EoDB Team/DM shall be created to view mandatory fields like Mobile Number & Email and
allow registered user to download the complete data in the below format (Excel/Pdf/Word) which will be ready to upload for MIS
feedback exercise conducted by DPIIT for the next assessment year BRAP-2021.
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IX. Format for Level 4 Dashboard
S. Name of Name of the Name of the Contact Contact Address District Date of Date of Name Application
No Department Firm/ Person No. Email Application Approval/ of the Status
Enterprise/ (Applicant) Rejection Servic Remarks
Establishment e (Approved/
Rejected/
Pending
with
Authority
level name)
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Invest Haryana: Common/Unified Service Module for Admin-Department

Parameters: For effective MIS of Approval and Grievances
Functional- Filter: Parameters
 All Reports should have real time dashboard status- should be displayed on Invest
Haryana portal- Public domain and Login Specific report while downloading
 To view/Download Reports in PDF / Excel (Report should be presentable and aligned
with page size in A4 paper size – Portrait or Landscape (as per size/fields of report)
 Filter Options of generating report for specific period: Month/Date/Year basis for
periodic monitoring and assessment purpose for each department-service and
respective domain administration/authority
 Select  Select  From  To  Select Click to

Department Service Date Date FY View
(calender)
………. ………. ……….
 Select option to view specific reports
A) Admin Dashboard and access through Login: Table I
Application details would be displayed in five categories in “Admin Dashboard” after login
and respective admin receives the notification on action through SMS, Email and System to
act on it, as:
Level -1 Level-2 Functioning Remarks

(Total in no.) (Service Wise in Action wise/State wise
No.)
Pending Application Name of Service 1. Received from applicant /

1. Service……in 2. Objection to clarify from (senior level
Within Outsi >45 No… officer or respective domain) or
Timeli de Da 2. Service……in Clarification to Applicant
ne Timeli ys No… 3. Clarification submission from
ne 3. Service……in applicant: to act on it
No. No. No. No… 4. Auto Escalated to AAS Portal
5. Process of Deemed Approval Initiated
or
(..In No…) 6. Deemed Approval Granted post lapse
of 45 days timeline
Action Taken- Under Name of Service Action taken by the respective admin…
Process 1. Service……in Designation …. (Forwarded /
(..In No…) No… Clarification Raised) and under process
2. Service……in for approval
No…
3. Service……in
No…
Approved Name of Service All Approved application for the
1. Service……in concerned jurisdiction
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(..In No…) No…

2. Service……in Approved by ………
No… Designation……..dated……..
3. Service……in
No…
Auto Escalated / Name of Service
1. Auto Escalated to AAS Portal post
Show Cause Notice 1. Service……in lapse of RTSGA timeline
No…
(..In No…) 2. Service……in 2. Auto Escalated to Next level of
No… Approving Authority post lapse of
3. Service……in respective admin timeline (within
No… mandated timelines)
3. Auto Escalated for Deemed Approval
(If, notified/provisioned post lapse of
45 days of timeline from date of
application as per HEEP, 2020)
4. Application after completion of
timeline-which are auto escalated
and/or ‘Show Cause Notice’ issued by
the senior authority/HoD
Rejected Name of Service Application rejected by the …..
1. Service……in HoD/Approving authority…..
(..In No…) No… Reason:
2. Service……in i. ………………………….
No… ii. ………………………
3. Service……in iii. …………………….
No… iv. ………………………
v. ………………………
vi. ……………………….
Level 2 - Service 1,2 is indicative it can be more, and Category/Jurisdiction wise list would
be populated in concerned level: Admin Login Home Page Dashboard displays Level 1 and
List of Pending Applications and Pop-Up Highlights the number of applications pending for
taking action as shown in Level 3a
B) Report displays to action on click on level 2 of “Pending Application” and in

“Show Cause” as:
Level 3a (Under Clarification or Show Cause) : Table II
Applic Name Nam Dist Area of Date of Timel Risk Remarks Action
ation of e of rict Jurisdict Applic ine Categor (New
No. Applic Serv ion ation HRS y: Applicati
ant ice (Subdivi GA (High/ on/
sion/ (Withi Medium/ Clarificati
Circle n Low) on/ Show
etc.) Timeli Cause/El
ne/ igible for
Outsi Deemed
de Approval
13 | P a g e
Timeli )
ne)
…… …… …… …… …… ……  Vi
ew
-
Ta
ke
Ac
tio
n
 Re
ply
Sh
ow
Ca
us
e
C) Report displays to action on click on level 2 of “Under

Process/Approved/Rejected/ Application” as:
Level 3b
Applicati Name Name Distric Area of Date of Timelin Remarks Status

on No. of of t Jurisdiction Applicati e (New
Applica Service (Subdivision on HRSG Applicatio
nt Unit / Circle etc.) A n/
(Within Clarificati
Timelin on/ Show
e/ Cause)
Outside
Timelin
e)
………… ……… ……… …… ………… ………… ……… ………… Approv
… … …… … ed /
Under
Proces
s with
Dept. /
Rejecte
d/
On Click to Status: All forms, docs and activity logs opens with action taken remarks
Note: This is indicative unified Admin dashboard requirement wherein department level
System Architect may reframe/redesign and align as per unified practices on SW with the
reference of above table.
14 | P a g e
1. Applicant Dashboard and access through Login

Based on Selection of Q Logic- List of services would be generated in three categories as 1.
Pre-Establishment 2. Pre-Operation 3. Post-Operation or Renewal and would be visible in
CAF dashboard, where applicant would see the service wise application/approval status step
wise.
Display format in the CAF dashboard would be as:
a) When service added in the CAF through Know Your Approval process and through
add a new service option- List of services generates and Apply Service option
enables- before applying Applicant would be able to view the Timeline, Form,
Document Checklist, Fees, Inspection Process and Checklist, SoP-Process Flow,
User Guide
b) After Application Service Status would be displayed action wise- Forwarded
by…..Admin Officer…. / Clarification Raised by……Admin Officer……. / Inspection
Scheduled by…., dated…. / Application Approved by…….. (View and Download
certificate)
c) This would be made available for all three stage of approval as: Pre-Establishment /
Pre-Operation Stage / Post-Operation or Renewal
Pre-Establishment
Sl. Name Nam Timeline Form Applicabl Inspectio So User Service

No of e of (HRSGA and e Fee n P Guid Action:
. Servic Dept. ) Docume Structure Process e Apply
e nt and Service
Checklist Checklist / View
status
step
wise
---- ----- ----- ----- ---- ---- ----- ----- -----
---- ----- ----- ----- ---- ---- ----- ----- -----
-
Pre-Operation

e nt and Service
Checklist Checklist /
View
status
step
wise
---- ----- ----- ----- ---- ---- ----- ----- -----
---- ----- ----- ----- ---- ---- ----- ----- -----
-
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Post-Operation / Renewal

e nt and Service
Checklist Checklist /
View
status
step
wise
---- ----- ----- ----- ---- ---- ----- ----- -----
---- ----- ----- ----- ---- ---- ----- ----- -----
-
Navigation Guide for Applicants to access the services on Single Window (SW) Portal
S No Steps to be followed Details Remarks

1. Login to Single Visit
Window Portal https://www.investharyana.in/
2. Register and Create Create account on Invest
your account Haryana Portal
3. Login to your account
4. Fill CAF Fill CAF and CAF ID generates
5. Go to Project Section https://www.investharyana.in/ New fields / Additional Field
on the portal required- as one company
6. Create New Project Fill and Submit Details may have multiple projects
in Haryana and multiple
7. Go to Projects Section CAF required to create for
again location specific projects- to
8. Select your project track/monitor (PAN would
be UID-as prescribed by
DPIIT)
9. Know Your Approval Based on Options selected on
(KYA)/Select KYA- List of Service
Department Service to generates, required for setting
generate the CAF Id of Business/Making them
Operational or Renewal
10. Add New Service (If This option can be used for In case the applicant has
service is out of CAF) editing details/adding new missed details, he/she can
or CAF details not services as well select Add New Service
required, if applicant and share details
knows which service
to apply
11. Select Department To view list of service to add
12. Application Type Pre-Establishment/ Pre-
Operation/ Post-
Establishment/ Renewal
13. Select Service Select from the list
14. Apply Fill Details of Applicant
Fill Business Details
Upload Documents As required (based on
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service)- Document
Repository would be
created as Digi locker
functions- once uploaded,
not required to reupload-
system would auto display
or applicant can select from
Document repository- if
want to edit/re-upload
revised document (System
would capture all records
as per submission with date
of submission)
Confirm Declaration
Save as Draft
18. Review Details Confirm & Continue / Edit
Submit
19. Online Fee Payment Pay Fee (If, applicable)
20. Download The fee receipt can be The receipt will also be
Acknowledgement downloaded emailed to applicant
21. Notification Alert Notification alert will be sent to Confirmation over Email,
applicant at every stage SMS and Status log
updated on system
22. Status Update on Action taken by Admin at each Status update will include:
Single Window Portal level to be captured through  Application submission
the system and notification will status
be sent to concerned applicant  Fee payment Status
 Action taken status by
Status will be displayed in level 1, 2… upto to
Dashboard and update will be issuing authority
sent to concerned Admin of  Clarification asked (if any)
Dept
23. Track Service Go to Project
Select Department
View Status
Respond to queries (if asked)
27. Download NoC/ View and Download option
License/ Permission/ Download will be on Single Window
Approval Letter Portal and Department
portal as well
Draft for self-declaration and Email/SMS alert to applicant at different stages
Activity Draft/Sample
Declaration: I hereby declare that the information given above and in the enclosed
documents is true to the best of my knowledge & belief and nothing has
been concealed therein. I am well aware of the fact that if the information
given by me proves false/not true at any point of time then I shall face
punishment as per the provision of law and the permission obtained by
me shall be summarily cancelled.
Note: This is a system generated mail. Please do not reply it.
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Submission
of Dear Applicant,
Application:
You have successfully submitted your application for
_____________.Your Application no is _________. Please note down
(SMS your Application No/CAF No. for all future references.
Alert/Email
Alert) You are further advised to pay the fee of INR _________ (If, applicable)
Click______ to pay fee.
Please note that your application is incomplete without submitting the

fee.
Department Name;…………….
HEPC-EoDB, Invest Haryana
Fee Payment
Confirmation Note: This is a system generated mail. Please do not reply it.
:
Dear Applicant,
(SMS Transaction ID: **********

Alert/Email
Alert) We have successfully received your payment of INR *******
Clarification
Sought Note: This is a system generated mail. Please do not reply it.
Dear Applicant,
(SMS
Alert/Email You have a query from_________ on your application No________
Alert)
Please click the link _____ to access your application.
Physical
Inspection Note: This is a system generated mail. Please do not reply it.
Scheduled:
Dear Applicant,
(SMS This is to inform you that the physical inspection for____________

Alert/Email against your Application No__________ is scheduled on __________
Alert)
Approval Note: This is a system generated mail. Please do not reply it.
Dear Applicant,
(SMS
18 | P a g e
Alert/Email This is to inform you that the your Approval against Application
Alert) No________ has been granted by_______ on ______ You can access
the same at_______ and download the signed copy.
Rejection Note: This is a system generated mail. Please do not reply it.
Dear Applicant,
(SMS This is to inform you that the your application for _____ against
Alert/Email Application No________ has been rejected by_______ on ______ You
Alert) can access your application on________ to know the details.
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Standard Operating Procedure

(SoP) - Functional Requirement

Module: MIS Dashboard (Admin

Date: 29th May 2023

As per the Guidelines of Business Reform Action Plan

Levels to be covered in Dashboards:

a. State Level (All Administrative Dept, All Service, All District)

Summary Dashboard available at Home Screen of Single Window:

Real Time Dashboard: Date…, Time……

Single Window MIS Dashboard Framework

a) Applicant will open URL https://investharyana.in/#/service-dashboard

g) Graphical representation (pie charts/bar-graphs) highlighting Department’s

Process flow: Level 1 to Level 4:

Level – 2 Level – 3 Level – 4

MIS Dashboard Format (Level 1 to Level 4):

I. Level – 1: State/District MIS Dashboard

Drop down calendar (from-to)

Option for print and downloading in CSV (Excel) & PDF

II. Format for Level 1: State Dashboard- Department Wise/District Wise

Department wise application status dashboard

<All District> <From Date> <To Date> as on <current date>

S. Department Total Submitted Approved Rejected Pending Application

III. Format for Level 1: District Dashboard – Department Wise

IV. Level – 2: (Department wise, service wise data would display)

On click on any department of Level 1 (Level 2 Dashboard will open)

Download option in Excel/PDF would be available at each level of MIS data

Name of Department/Service/Application status wise: Select filter option would be given

Search Your CAF-ID/Application No.

<All District> <From Date> <To Date> as on <current date>

S. Depart Service Total Approved Rejected Pending Application Under Process

Total …In …In …In no… …In …In no…

Name of Department/Service/Application status wise: Select filter option would be given

Search Your CAF-ID/Application No.

VII. Format for Level 3 Dashboard

Department Firm/ Person Application Approval/ Service Remarks

Login Authentication Required to access the dashboard

Download option in Excel/PDF would be available at each level of MIS data

Name of Department/Service/Application status wise: Select filter option would be given

IX. Format for Level 4 Dashboard

Invest Haryana: Common/Unified Service Module for Admin-Department

 Select  Select  From  To  Select Click to

 Select option to view specific reports

A) Admin Dashboard and access through Login: Table I

Level -1 Level-2 Functioning Remarks

Pending Application Name of Service 1. Received from applicant /

(..In No…) No…

B) Report displays to action on click on level 2 of “Pending Application” and in

Level 3a (Under Clarification or Show Cause) : Table II

C) Report displays to action on click on level 2 of “Under

Applicati Name Name Distric Area of Date of Timelin Remarks Status

1. Applicant Dashboard and access through Login

Sl. Name Nam Timeline Form Applicabl Inspectio So User Service

Sl. Name Nam Timeline Form Applicabl Inspectio So User Service

Sl. Name Nam Timeline Form Applicabl Inspectio So User Service

S No Steps to be followed Details Remarks

Draft for self-declaration and Email/SMS alert to applicant at different stages

Note: This is a system generated mail. Please do not reply it.

Click______ to pay fee.

Please note that your application is incomplete without submitting the

(SMS Transaction ID: **********

(SMS This is to inform you that the physical inspection for____________

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