HASSAAN BIN ARSHAD (SP20-BCS-066)

Conduct a heuristic evaluation of website is https://atlanta.craigslist.org.You are required to list 6

usability problems in a table format using General Usability Heuristics by Jakob Neilson. Please
note that you need to make a separate table for each problem.

Description of problem The design of the site is not always consistent, such as when
the layout of the homepage has different navigation styles
and layouts than others and across different pages.

Screen Shot of the

problem

https://atlanta.craigslist.org/search/
edu#search=1~thumb~0~0
Heuristic name A04 Consistency

Location Homepage and all other individual listings (i.e.

education job search)
Severity 4

Description of problem The website uses small font sizes, no buttons surrounding
text, or illegible typography choices, making it difficult for
users to read, select and understand the content.
Screen Shot of the
problem

https://atlanta.craigslist.org/
Heuristic name A08 Aesthetic and Minimalist Design

Location Homepage and other listings

Severity 5

Description of problem Error messages are not always clear or helpful, such as when
a user receives an error message that simply highlights with
red without description.

Screen Shot of the

problem

https://post.craigslist.org/k/hNpJMVYD7hGncnwvPqW
pvA/FSv6h?s=edit
Heuristic name A09 Good Error Messages

Location Job Posting

Severity 3
Description of problem Users often have to remember where to find information,
such as the location of the "post" button.

Screen Shot of the

problem

https://atlanta.craigslist.org/
Heuristic name A06 Recognition Rather Than Recall

Severity 2

Location Homepage

Description of problem The terminology used on the site is not always consistent
with the real world, such as when the term "post" is used to
refer to both a listing and a comment.

Screen Shot of the

problem

https://post.craigslist.org/k/
rMXNq1gD7hG88gDDlgSpfw/ppxis?s=preview
Heuristic name A02 Speak the Users’ Language

Severity 1

Location Postings and Homepage

Description of problem There is no feedback when a user performs an action, such

 as when they click on a link or submit a form.

Screen Shot of the

problem

https://atlanta.craiglist.ord
Heuristic name A01 Feedback

Location Homepage and all other individual listings

Severity 3