OB PURPOSE:

Reporting to the Sr. Manager, ServiceNow Platform, the ServiceNow Developer will be responsible
for developing and deploying ServiceNow solutions for the ServiceNow Platform, working with
users and team members to understand requirements and develop elegant solutions that meet
those needs.

JOB RESPONSIBILITIES:

 Participation in requirement gathering phases to provide time estimation to users’ needs.

 Analyzing technical development requirements.
 Create and update the existing configuration documentation.
 Deploying solutions in a test environment and doing the required testing before moving it
to production to ensure quality.
 Implement best practices in coding and design as per ServiceNow standards and
community guidelines.
 Follow the TIL process to develop solutions.
 Find opportunities to automate and enhance the end-user experience.
 Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, Ul
Policies, Portal Pages, UI Pages).
 Reporting and Dashboards set up.
 Knows how to configure flows or workflows.
 Should have experience in Service Catalog development.
 Writing code using JavaScript, HTML, Angular, CSS, and AJAX.
 Develop integrations with 3rd party tools or ServiceNow to ServiceNow integration with
Scripted and OOB REST API and SOAP web Services.
 Technical solution validation before deployment.
 Train and provide knowledge transfers to new members of the team.
 Support Go-live and hyper care phases.
 Does Technical Assessment of new plugins installation and configuration to setup business
Process
 Contribute to ServiceNow upgrades, patching, and release management cycle.
 Contribute to continuous improvement of processes, standards, agile working
methodologies, and tools while ensuring adherence to coding and quality standards.
 Collaborate with stakeholders and members of the team.
 Know end-to-end ServiceNow ITSM solution in ServiceNow.
 Guide junior members of the team when required.

MEASURES OF SUCCESS:

 Experience with Web Technologies (XML, HTML/CSS, AJAX, JavaScript, Web Services, etc.).
 Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.
 Deep knowledge of ITSM, ITOM, DevOps, and SecOps.
 Good understanding of ITIL processes.
 Good understanding of Project Management methodologies.
  Knowledge of ServiceNow instance design and administration.
 Experience in an enterprise environment with multiple integration points.
 Strong analytical skills to identify problems and recommend solutions that meet business
requirements.
 Good communication and interpersonal skills to effectively collaborate with users,
stakeholders, and team members.
 Ability to work independently and take ownership of projects.
 Must be a team player to work with architects, platform administrators, and process
owners.
 Experience in ServiceNow administration and development.
 Hands-on development, management, and deployment experience with ServiceNow.
 Troubleshooting, debugging, and problem-solving skills.
 Must know tools like Excel, Visio, and other Microsoft products.

KEY QUALIFICATIONS & EXPERIENCES:

 At least 5/+ years experience in developing and administrating the ServiceNow Platform.
 Bachelor’s degree in computer science, information systems, or another related field (or
equivalent work experience).
 Broad exposure to IT infrastructure and application landscape, ideally with technical depth
in a discipline/ITSM process.
 Certifications Preferred:

o ServiceNow Certified System Administrator (CSA).

o ServiceNow Certified Application Developer (CAD).
o ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).
o ITIL v4 Foundation.

OTHER INFORMATION

 Key internal relationships: IT Service and Regional Managers, IT Architects, IT Workplace,

Network Services, IT Security, IT Applications, HR, IT Users, and Business Users.
 Key external relationships: External vendors, partners, and service providers.
 Travel: as required.
 Job is primarily performed in a standard office environment. However, this could be starting
as a hybrid model.