SECTION 1 -2-4-5-6-7

1.Once a teleconference is over - mail your client

2.the person you are speaking -would you mind
3.In a team meeting - can we please 4.try
5.During a meeting - none of the
6.It might be difficult -all of the above
7.When some someone says -partially disagree
8.When making a request -all of the above
9.You have just introduced to HR - hello how are
10.Then called upon to introduce -my name is Ram
11.Which type of barriers to cross culture - all options
12.When you make expected call - would you
13.An Unexpected call - hello would
14.Which of these phrases can be used - further, with
reference
15.Slow are monotonous - true
16.Stephens got his hands - I am afraid,I am sorry,
I am so sorry
17.For better understanding of discussion - of the above
18.During virtual conference -all of the above
19.Which of these an obstacle -all of the ab
20.Before making a outbound - all of the above
21.You are in a conversation - say I am afraid
22.Identify the correct set - Norman and I
23.Constructive feedback -all of the above
24.Devika Sharma - no
25.Sunitha's patience - openness, respect
26.Which of the following does not - wearing warm
27.While initiating in small talk - hello so who
28.You are in a teleconference with several - put your
microphone on
29.Project manager -you are at a meeting.
30.A client calls first level - I am convinced

31.You disagree -2nd option.

32.You have noticed -3rd option.
33.when meeting someone for -2nd option
34.Before making - 4th option
35.Which of those -4th option
36.While taking a message - 3rd option
37.Which of following is - 2nd option
38.Which of following - 1st option
39.Which of following would - 1st option
40.While speaking during a vi - 4th option
41.The navigators - 4th Option
43.Raman – 2dn 4th options
44.They employee -2nd option
45.Your clint has – 2nd option
46.Identtify - 1-2-3 option
47.Brenda – 2-3 option
48.In cross culture - -true
49.Naren – Both
50.during a vd - all of the above
51.Suraj -No
52. Your client – Iam sorry
53. Good morning I am Akash let me introduce
54.Associate with clear net - I am afraid it's not
55.When called open – myself x project
56.You disagree with one of the suggestions – I agree with
that
57. Rohit -2nd option
58.Which of the following could be handronce of - delay
caused by the
59.You have noticed - 3rd option
60.Would like to request a team mate your Monday - could
you send the information
61.Before a tele conference it is important to- all of the
above
62.Which of the following -hello everybody
63.You are in a conference call– put your microphone
64.Which of the following ground rules – all
65.Which of the following is a success tip – remember to put
66.Which of the following obstacle – all
67.When you late joining conference – keep silent
68.Not advantage – continuous to work
69.The person seeking very fast – Would you mind
70. The client manager escalated his displeasure - perhaps we
shall need
 SECTION -3
1. Regret 1.connection
2. Scheduled 2.query
3. Owing to 3.Necessary
4. Notice 4.Mentioned
5. Note 5.Approval
6. Nominations 6.unfortunatly
7. Registration 7.likely
8. Minimum 8.Announcement
9. Template 9.Periodically
10.clarification 10.Information
This is _________ your complaint about the mistake
1.Regrading
2.Gerenates
3in the process of
4.predicted
5.regret
6.concerns
7.Alth
8.Estimates
9.Producue
10.Enclose
1.Apologies 1.Commend
2.3top line 2. service
3.alternative 3.policing 4. principal
4. improved 5.impressed
5.positiv 6.go over board
6.tabulated 7. enthusiastic
7.uptime 8.virtually
8.elaborate 9.departed
9.streamline 10. appropriate
11.extra mill

SECTION - 8
1. well, clear, fluent, Relevant, Target
2. Ib 2b
3. Audio Clip - 1 1 & 2-iii
4. Learn to, Pause, do not
5. Anitha’s
6. Could you Send &Please could Will it be Passible
1.Changes
2.Executes
3.Complete (only)
4.1b 2a
5.245 Query
6.Vander language

1.Reiterating
2.False
3.a-5a-7
4.mini 2-3-5
5.1b 2b
6.Wait-wait