NICSI – Process review questionnaire

Name of the officer:

1. Top 5 pain areas in function
2. The main reason(s) of delay in processing of cases approvals -
3. Volume (both physical and electronic) of work being managed –
 Number of ministries, departments and users being served
 Number of active projects
 Average number of notes/approvals being processed daily
 Types of notes approvals
 Average time being taken (initiating the note to issuance of order) in a typical note approval process
4. What are the new processes that need to be introduced to address the functional issues
5. What improvement do you want to see in your working environment?
6. What type of capacity building need to be done for hired resources?
7. What should comprise of induction/training?
8. Any other suggestion for process improvement
9. Are statement of procedure (SOP) adequately defined and available for reference while working?
10. Are organizational/projects artifacts, documents are easily available for reference?
11. Is the mechanism of records, physical and digital is appropriately in place or some improvement required?
12. How to improve interaction with the ministries & departments?
13. How to improve interaction with the agencies/vendors?
14. What technology interventions are required to be introduced for internal process improvement besides the
existing ones?

Date :