Name : Cassey Callista Chou

Class : 2021

Level 3 : Managing Business Operations

Date : Friday, August 13th 2021

1. What are the 3 kinds of Organisational Structure:

a. Sole Trader, Partnership, Companies
b. Simple, Functional, Divisional
c. Human Resources, Marketing, Finance & Accounting
d. Simple, Flat, Tall Organisational

2. Which of the following is the best term to describe a liquidity:

a. The financial term that describes the availability of liquid assets, usually money
which an Organisation needs to have access to in order to pay its outstanding bills
when they become due
b. The financial document which provides a snapshot of an Organisation's assets and
liabilities at any one time
c. The financial document which shows the amount of surplus or deficit an Organisation
has made over a period of time
d. The document whcih explains how much money the organisation received, and where
it come from, and how much money the Organisation paid out, and where it went to
3. Which of the following is not refer to the 10 Golden Rules for Putting Customers First:
a. Don't just aim to deal with customers problems
b. Attempted to cover-up the problem
c. Be prepared to go out of your way to solve problems
d. Don't get involved in arguments and battles with the customer

4. When visiting a hospital, you as a customer will have both functional and personal
expectations. Which of the following refers to the functional expectations:
a. Reassurance
b. Kindness
c. Qualified, Knowledgeable staff
d. Confidentiality

5. It is the Manager responsibilities to control:

a. Money, Materials and Time
b. Quality and Productivity
c. Machinery and Equipment
d. All of the above

6. Which of the following is incorrect that refer to the most common functions in the
Organisations:
a. Finance
b. Production
 c. Functional
d. Customer Service

7. What is the advantages of working in Simple Structure Organisations:

a. Good selection of training and development opportunities
b. Focused on just their area of the business
c. Opportunities to gain many different kinds of working experiences
d. All of the above

8. An Organisation with very few management layers is often called:

a. Sole Trader
b. Flat Organisation
c. Top-Heavy Organisation
d. Partnership

9. Organisation can be categorised as:

a. Simple, Functional, Divisional
b. Private, Public, Not-for Profit
c. Finance & Accounting, Marketing, Operations
d. None of the above

10. Organisational objectives should always be SMART, Measurable refers to:

a. So that people can see they are practical and sensible
 b. So that everyone in the business can understand them
c. So that people can see whether or not they have been achieved
d. So that people can actually manage to fulfil them

11. Which of the following is the advantages of Limited Companies:

a. Unlimited Liabilities
b. Able to take all the Company profits
c. Individuals are protected from loss
d. None of the above

12. Which of the following is the characteristics of Financial Accounting:

a. Projections for future
b. Information must enable decisions to be made about the effective running of the
business
c. Details of previous years trading
d. Information needs to be presented quickly to remain current

13. Which of the following is the characteristics of Pressurised decisions:

a. Once made, it cannot be altered
b. Made under pressure
 c. Decisions that allows you to make slow progress
d. It gives flexibility to change direction if circumstances change

14. Which of the following should be included for long term planning:
a. Budgets
b. Project Plans
c. Company Strategy
d. Company Objectives

15. Which of the following is the purpose of making Balance Sheet:

a. To show whether the Company is making losses or not
b. To show the cash of the Company Operating, Investing and Financing
c. To show what an entity owns, owes and the amount invested in the business
d. To show that the price is higher than the costs

16. Which of the following is not the characteristics of Democratic style of leadership:
a. Group members are encouraged to share their ideas and opinions
b. Creativity is encouraged and rewarded
c. Tends to create highly structured and very rigid environments
d. Manager is more in tune with their team

17. What is mean by Ultimately Accountable?

a. The skills of making sure that you know what is happening
 b. The skill of making sure that what is supposed to happen does, in fact, actually
happen.
c. When the matter has been thoroughly investigated, individual blame has been
apportioned and steps have been taken to put things right
d. Ability to do something successfully

18. What are the 3 kinds of Organisational Structure:

a. Sole Trader, Partnership, Companies
b. Simple, Functional, Divisional
c. Human Resources, Marketing, Finance & Accounting
d. Simple, Flat, Tall Organisational

19. Which of the following Organisations use Functional Structure:

a. Designer
b. Utilities Company
c. Architect
d. Multinational Companies

20. Which of the following is the correct steps for The 3 Stage Control Loop:
a. Measure what is happening, Make corrections, Decide what should happen
 b. Decide what should happen, Measure what is happening, Make corrections
c. Make corrections, Decide what should happen, Measure what is happening
d. Decide what should happen, Make corrections, Measure what is happening

21. Which of the following is not shows in Profit & Loss Account?
a. Sales
b. Depreciation
c. Liabilities
d. Salaries

22. Which of the following is the incorrect answer of how a sole trader can rise their finance?
a. Selling Shares
b. Trade Credit
c. Government Grants
d. Personal Savings

23. Mission statement refers to?

a. The picture of the future which the organisation wants to make into reality
b. A Clear and simple description of what the organisation is about (its main purpose)
and what the organisation intends to achieve
 c. The long-term plan which organisation intend to use to turn the vision and the
mission statement into reality
d. Specific statements which describe in detail precisely what the organisation intends to
achieve

24. Which of the following is not the characteristics of Public Sector Organisations:
a. It is owned by the government
b. Individuals are protected from loss
c. Able to take all of the profits
d. Managed by a Board of individuals

25. Which of the following refers to Mind Mapping?

a. Identify those elements of your specification which you absolutely must have
b. It is a quick and straightforward tool for helping you to make a simple decision.
c. It is especially useful when you need to clarify the details of the decision to be made
d. It is a creative and fun way to map all the factors which are involved in the decision
which is to be made

26. Which of the following is the correct steps of the Six Key Actions For Providing
Excellent Customer Service:
a. Find out what your customers want and expect, Do it, Empower your team, work out
how to delight your customers, Put yourself in your customers’ shoes, Review it
 b. Find out what your customers want and expect, Workout how to delight your
customers , Put yourself in your customers’ shoes, , Empower your team, Review it,
Do it
c. Find out what your customers want and expect, Put yourself in your customers’
shoes, Workout how to delight your customers, Empower your team, Review it, Do it
d. Find out what your customers want and expect, Put yourself in your customers’
shoes, Workout how to delight your customers, Empower your team, Do it, Review it

27. Which of the following refers to the Internal Customers:

a. Individuals, Groups or other organisations that buy, use the products or services
offered
b. Individuals that enjoy and get the most out of the experience
c. Need you to do your job effectively and efficiently
d. Required excellent customer service

28. Which of the following refers to The Very Autocratic Manager:

a. The manager makes the decision alone, and then tells the team what is going to
happen
b. The manager makes the decision alone, and then persuades the team that what is
going to happen is a good idea
c. The manager makes the decision alone, and then invites the team to comment but
invariably disregards what is said
d. The manager explains the situations, asks the team for their views, consider those
views, but then decides alone
29. Which of the following are the 2 Types of Gearing:
a. Operating and Financial Gearing
b. Marketing and Human Resources Gearing
c. Debt and Equity Gearing
d. Profit and Loss Gearing

30. Which of the following is the examples of Variable costs:

a. Rent
b. Commission on Sales
c. Insurance
d. Salary