Title of the study (maximum 12 words)

First Author1*, Second Author2, …

Affiliation of all authors (must include Department, Institution, City, Country) 1,2,…
Corresponding author email1*, co-authors emails2 (Institution Email Suggested), …

Abstract
Purpose: Write in simple words the objective(s)/aim(s) of this study.
Methodology/approach: Tell the place, name, brand, type of tools, methods, software, review, and
survey that have been used to do the study/research
Results/findings: Write the main results or findings from the research
Limitations: State a brief limitation of the study
Contribution: Tell how this study can give a contribution. To whom, what study area, discipline, etc.
Novelty: Write the novelty of this study in clear words.

Keywords: keyword 1, keyword 2, keyword 3, ….. (min. 3 keywords, max. 5 keywords)

Please note that the abstract should be:

- In Times New Roman
- In 11 pt
- In one/single space
- In normal margin
- In justify paragraph format
- Between 180-250 words

Please note that the article should be:

- In Times New Roman font
- In one/single space
- In normal margin
- In justify paragraph format
- Between 3.000-10.000 words including abstract and references
- No more than 25% of plagiarism level (Turnitin)

*Authors are allowed to independently check plagiarism using Turnitin on the condition
that the Turnitin system must be 'no repository' and the result is attached when submitting.

Heading and subheading format:

1. Heading 1 (Times New Roman, 12 pt, Bold)
1.1. Subheading 1 (Times New Roman, 11 pt, bold & italic)
1.1.1. Subheading 2 (Times New Roman, 11 pt, italic, no bold)
1.1.1.1. Subheading 3 (Times New Roman, 11 pt, normal)

1. Introduction
Provide the background of the study concisely. In this section, the author/s should discuss the research
problem in apparent sentences. Also, discuss the motivation of the study. Provide in-text references in
APA style for all the facts that are presented here.

2. Literature review and hypothesis/es development

Related work of previous researchers should be presented. Minimum 10-15 good and at least in the
last 5 years works should be presented. This section can be merged with the introduction section as
well. Here, the author(s) can discuss the research gap that this study is going to cover. Provide in-text

International Conference on Legal Studies

citation in APA style, e.g. According to Harris (2020), lorem ipsum dolor sit amet, consectetur
adipiscing elit. Harris (2020) said that lorem ipsum dolor sit amet, consectetur adipiscing elit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. (Harris, 2001). For more detail guidelines of
citation, please visit: https://aut.ac.nz.libguides.com/APA6th/intextcitation.

3. Methodology
Present the materials, methods, survey, questionnaire etc., used for the study. Author/s should explain
whether this study is experimental, review study, or simulation-based or survey-based. Discuss
software and hardware used during the study with their brand names. Mention all research conditions,
assumptions, and theories followed. This section should be easy enough for any reader to repeat the
study under similar conditions.

4. Results and discussion

Provide logical and scientific analysis of the study's findings—present pieces of evidence to support
your analysis by citing the work of earlier researchers or existing theories.
*Table conditions. Use only horizontal-outside borders, the title of the table is in the left, times new
roman, 11 pt, align left, normal (without bold and italic). The table is placed in the center. Give the
source of the table under the table.

Table 1. Relationship between reliability and customer satisfaction

Predictor Unstd Std T Sig – value
Coefficients Coefficients
Std. Error Beta(β)

(Constant) .767 11.575 .000

Reliability .201 .693 14.844 .000

Source: Processed data by SPSS (2022)

*Figure conditions. The figure is placed in the center. The title and the source of the figure are placed
in the center.

Figure 1. Blockchain distributed ledger technology

Source: Adapted from Rawat and Doku (2020)

5. Conclusion

International Conference on Legal Studies

Conclusion should consist of conclusion, limitation, and suggestion.
5.1. Conclusion
The conclusion should be written in apparent structures. It should explain how the objectives of the
study are accomplished.
5.2. Limitation
No study covers all aspects of the research problem. The author/s should discuss the limitations or
gaps of this study.
5.3. Suggestion
Provide suggestions based on the findings and limitations of this study.

Acknowledgment
The author/s should present a list of acknowledgments at the end. Any financial or nonfinancial
support for the study should be acknowledged.

References
It is highly recommended to use reference tools such as EndNote, Mendeley, Zotero, etc.
- All references must be in APA style. For more detail
- Attach at least 15 references and 50% is in the last 5 years.
- 50% of references are highly recommended from primary sources.
- The references should be sorted in ascending order.
- For more detail guideline for referencing, please visit:
https://aut.ac.nz.libguides.com/APA6th/referencelist

Agbor, J. M. (2011). The Relationship between customer satisfaction and service quality. Umeå
University, Sweden.
Agnihotri, R., Dingus, R., Hu, M. Y., & Krush, M. T. (2016). Social media: Influencing customer
satisfaction in B2B sales. Industrial marketing management, 53, 172-180.
Awoyemi, M. (2002). Research Methodology in Education. Accra: K 'N' A.B. Ltd.
Barsky, J. D. (1992). Customer satisfaction in the hotel industry: Meaning and measurement.
Hospitality Research Journal, 16(1), 51-73.
Bearden, W. O., & Teel, J. E. (1983). Selected determinants of consumer satisfaction and complaint
reports. Journal of marketing Research, 20(1), 21-28.
Bitner, M. J. (1990). Evaluating service encounters: the effects of physical surroundings and
employee responses. Journal of marketing, 54(2), 69-82.
Cadotte, E. R., Woodruff, R. B., & Jenkins, R. L. (1987). Expectations and norms in models of
consumer satisfaction. Journal of marketing Research, 24(3), 305-314.
Ch, G. (2000). Relationship Marketing: the Nordic School Perspective [in] Handbook of Relationship
Marketing, Sheth, JN, Parvatiyar, A: Thousand Oaks: Sage Publications.
Chambo, S., Mwangi, M., & Oloo, O. (2008). An analysis of the socio-economic impact of
cooperatives in africa and their institutional context. Nairobi, International Co-operative
Alliance and the Canadian Cooperative Association.
Day, R. L. (1977). Extending the concept of consumer satisfaction. ACR North American Advances.
El Saghier, N., & Nathan, D. (2013). Service quality dimensions and customers’ satisfactions of
banks in Egypt. Paper presented at the Proceedings of 20th international business research
conference.
Feigenbaum, A. V. (1986). Total Quality Control: McGraw-Hill.
Garden, K. A., & Ralston, D. E. (1999). The x-efficiency and allocative efficiency effects of credit
union mergers. Journal of International Financial Markets, Institutions and Money, 9(3),
285-301.
Ghauri, P., Grønhaug, K., & Strange, R. (2010). Research Methods in Business Studies, 4 uppl.
Harlow, Storbritannien: Pearson Education Limited.
Hasson, D., & Arnetz, B. B. (2005). Validation and findings comparing VAS vs. Likert scales for
psychosocial measurements. International Electronic Journal of Health Education, 8, 178-
192.

International Conference on Legal Studies

Hunt, H. K. (1977). Conceptualization and measurement of consumer satisfaction and dissatisfaction:
Marketing Science Institute.
Johnson, E., & Karley, J. (2018). Impact of Service Quality on Customer Satisfaction. Case study:
Liberia Revenue Authority. Retrieved from http://hig.diva-portal.org/smash/record.jsf?
pid=diva2%3A1246475&dswid=8140
Jones, M. A., & Suh, J. (2000). Transaction‐specific satisfaction and overall satisfaction: an empirical
analysis. Journal of services Marketing.
Khan, M. M., & Fasih, M. (2014). Impact of service quality on customer satisfaction and customer
loyalty: Evidence from banking sector. Pakistan Journal of Commerce and Social Sciences
(PJCSS), 8(2), 331-354.

International Conference on Legal Studies