Professional Documents
Culture Documents
Manual
Manual
1
Index
Category Page
onboarding 3-5
Dashboard 6-7
Trips 8-21
Load Board 22-25
Driver Roster 26-27
Capacity Management Available in 2019
Performance 28-29
Payments 30-37
Carrier Account 38-41
User Profile 42
Give Feedback 43
Support Center 44
Functional Checklist 45
2
Onboarding: to register you as a ATS carrier
3
Onboarding: Add company details and documents
4
Onboarding: Review your details and then click submit
5
Dashboard: Dashboard shows current situation of the carrier
The ‘Dashboard’ view has a view of all trips/loads. Orange numbers mean that there is action required on your part
(either accepting a load, assigning a driver, entering load status, reporting delays)
The Dashboard will also be where additional product offerings are reflected (Payments, Performance and Capacity
6
collection)
Dashboard: Dashboard shows current situation of the carrier
Widgets’ show Performance, Payments and Capacity for carriers with these features enabled. Clicking
on the blue arrow at the top left will take you to the detail pages for each 7
Trips: Trips Tendered shows all trips currently on route
9
Trips: shows all work in the appropriate stage of the ‘load lifecycle’
10
Trips: Search
11
Trips: Export, sort & filer
12
Trips: view details
Each Trip/Load shows the time to expiration (time to accept the load), the location of pickup and drop-off, the
distance of the haul and the estimated payout for the haul.
Clicking anywhere on the trip/load box will expand to show more details
13
Trips: Expanded view
While expanded, you can see origin, destination, total distance and expected
payout. Within the load detail (in grey) you can see the time or expected arrival and
departure of each load, equipment type, load status (empty/full, etc.). 14
Trips: Export, sort & filer
In the
expanded Trip
Card, you can
report delay of
trips in transit
16
Trips: Advanced Search allows the carrier to search for specific trips in a variety of ways
17
Trips: Bulk assignment of equipment
18
Trips: Bulk assignment of equipment
19
Trips: Bulk assignment of equipment
20
Trips: Bulk assignment of equipment
21
Load board: Review accept now pricing
Additional search criteria can be accessed by clicking the arrow on the left hand side of
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the search box
Load board: Save searched and enable email notifications
You can save your search and enable email notifications. When a load matching your
search criteria is present on the load board, you will receive an email and link to the
load.
24
Load board: Review, book and confirm
Once you find a load you want to book, select Book and you will be prompted with a a booking confirmation.
Once you confirm, the load will move to your ‘Upcoming’ trip tab 25
Driver Roster: Driver Roster gives visibility of all drivers and detailed information
When you click ‘Add Driver’, you will see this pop up asking for the driver language of preference and driver email
address, which will initiate a driver email invitation.
27
Performance: Performance tab allows the view of overall performance scores
28
Performance: Click to view more details
29
Payments: Payments allows you to draft and approve invoices
30
Payments: View payment details, draft and approve invoices
Draft Invoices to be
reviewed/approved are shown
here.
When approving a draft invoice, you should apply your own, unique invoice number.
This is mandatory. 32
Payments: If the draft invoice is incorrect you can dispute
However, if the draft invoice is incorrect per your understanding, you can Dispute the
invoice as shown. 33
Payments: File a dispute
In the “File Dispute” screen, you can enter VAT issues as well as other data issues.
Hitting Submit will open a Case to our disputes resolution team.
34
Payments: After filing a dispute a case will be filed
A case will be filed automatically and Amazon team will reach out for additional
information to process the invoice
35
Payments: Tips and Guidelines
TIPS / GUIDELINES:
We strive to pay our carriers on time and with the correct amounts. A few things which you can do to help us
achieve this goal are as follows:
- Ensure that you open the two cases (as per the existing SOP, attached below) if your trucks are delayed at an Amazon
warehouse: First, for reporting that your truck has been detained, and Second, for requesting Accessorial Amount approval.
Please answer questions which you may receive on the cases promptly to ensure timely resolution
- Your draft invoice will be generated every week, and you will receive an email notification about the same. Please ensure that
you review and approve/reject immediately to proceed with the final invoice and payments. If you dispute the invoice, please
monitor your email since Amazon may reach out to you for more information
- After opening the invoicing dispute, please prepare the information in a Recommended Format (details on next page)
- Ensure that you review “Dedicated” rates for the entire trip, not for individual VRID within the trip. E.g. A->B->C->D->A should
be reviewed for overall cost of trip, rather than individual rates for A->B, B->C, C->D, and D->A
- Ensure that the loads which you delivered in the previous week are showing ‘completed’. If they are showing as open (‘not
started’ or ‘in transit’), please enter the ‘Departure Timestamp from Origin’ and ‘Arrival Timestamp at Destination’ in Relay to
ensure that the load is completed, so that we can pay you for those loads. This step should be completed by every Monday,
by 12 noon, for all loads completed by Saturday 11:59pm in the previous week
- Finally, once you are on Relay Invoicing, please do not send invoices to Amazon Account Payable team. We will reject them
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Payments: Recommended dispute format
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Carrier Account: Review, add and update documents
40
Carrier Account: View, add and update site users
41
User Profile: Change your profile details
Use ‘User Profile’ to update your email preferences and change your role (if you’d like to change primary
administrator, you’ll need to have the administrator you’d like to designate as Primary onboard, switch yourself
to Admin or Dispatcher, then in the dropdown, select the Primary Admin when prompted
42
Give Feedback: Rate Relay portal
‘Support Center’ is for carriers to address specific issues – Trips, File a Dispute, Tech Issues, etc.
44
Checklist: Review what you can do
45