MEMO

To: Manager John

From: Logan Carter
Date: September 21, 2022
Re: Workplace Training

Through my time working at this establishment, I have noticed a certain aspect in our
workplace environment that negatively impact not just me, but other new employees. That
aspect being in situations where the employee does not know how to preform, act, or respond
with customers or specific tasks. I believe if given the proper training, newer employee would be
able to adapt to our work environment in more confident and prepared way.

During the first few weeks of my new employment, I felt it difficult to understand what I have
do for my job, and how to act in unsure situations with customers. These situations can
sometimes create negative emotions and tension two parties which can leave a bad impression
on the new employee which could influence their future performance for the rest of their shift or
even after. I have personally been in these situations a few times and can say it effects growth
as worker. Especially in certain instances when I wasn’t shown after how to proper preform the
task at hand and only through frustrating trial and error, I figured it out.

I have come up with a few propositions that I believe will help and prepare future employees.
At least three full shifts would be dedicated to training and showing them how our specific
systems and device works especially for our computers. I understand there are some
departments that have existing cheat sheets for new employees to follow, but they can
sometimes be unreliable for a hyper specific command. At any available opportunities, they
should shadow their trainer or another employee when a specific task or transaction is taking
place so they could get firsthand without being in the driver seat. The most important thing they
should be taught is how they communicate to customers while on the phone as if they are
unable to fluffily complete to solve the customer request, they will know every option to solve the
situation for customer’s situation. The last thing an employee wants to say to a customer is I
don’t know; it makes them feel and sound unprofessional.

Thank you having the time to listen to my ideas, please take thoughts of mine into
considerations when viewing over how new employees act during the first few weeks of their
employment. If you have anything to add or discuss, feel free to contact me.

Sincerely,

Logan Carter