Nikesh Bhomjan nikeshbhomjano2@gmailcom | 9803736233 Nakkhu, Lalitpur, Nepal PROFESSIONAL SUMMARY High-performing software support skilled in understanding, identifying, and resolving technical issues. Consistently exceeds performance and quality targets and delights customers with exceptional service skills. Trained in remote troubleshooting and technical support. SKILLS * Product troubleshooting —* Information protection + Hardware diagnostics * Account updating * Microsoft Word * Google Drive EXPERIENCE IT Software Support Technician Kalash - Kathmandu, Nepal | February 2020 - Current * Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures. * Accommodated wide-ranging customer experience levels by adjusting technical support strategies. + Maintained detailed records of daily interactions with customers with contact details, fulfillment actions, and processing of support agreements. Trainer Worldlink Internet Service Provider - Lalitpur, Nepal | September 2021 - March 2022 * Trained internal teams on procedures, applications, and systems using both classroom and remote training strategies. EDUCATION Asian College of Higher Studies Machhapuchhre Int'l Sec School | Lalitpur, Nepal | March 2020