UNIVERSITY OF AGRONOMIC SCIENCES AND VETERINARY MEDICINE

OF BUCHAREST
FACULTY OF MANAGEMENT AND RURAL DEVELOPMENT
PART-TIME AND DISTANCE LEARNING DEPARTMENT

ENGLISH PROJECT

- First Semester -

Presented in partial fulfillment of the requirement for the degree of Bachelor of Science
by
(Student’s name)
Androne Ionut Antonio

YEAR: II
SPECIALISATION: Engineering and Management in Public Food and Agro-
Tourism,ID
 - January 2023 -
I. Complete the phrases for sensitive email communication by putting one of the
following words in the correct space:

decision writing support appreciate

opinion convenient enable

1. I appreciate that this will create some work. I realise that this is very short notice but...
2. Would it be a good idea to... This is just my opinion. What do you think?
3. We need to take a decision on this by Friday. Shall I call you tomorrow at 10 am your
time to discuss? If tomorrow is not convenient can you please let me know when would
be a good time for you to talk?
4. I'm just writing to request because... This is important because I need support. In order
to do this, I need your opinion. If things go well, it will enable us to...

II. Match the expressions above with the following strategies:

a) Give clear and positive reasons behind your thinking to avoid misinterpretation.
b) Acknowledge possible 'negative' impact of your email.
c) Stress a common objective: ask for support rather than demand things.
d) Communicate openness to others' opinions and ideas.
e) Have clear actions and suggest a telephone call if the email topic is sensitive.

1. a 2. d 3. e 4. c

III. Interactive communication. Choose the correct phrase(s) to complete the blanks in
guidelines below:
I couldn't agree more on that. I think, and it's just my experience,
that ...
I'm not disagreeing with you. It's just that ... You mean that ...
What's your experience with this? I may be wrong about this but for me …
What do you think? What's your take on this?\
What about you? What you said was very interesting…
Interesting. Yes, but...
Absolutely.
 When speaking:
- Give an opinion briefly. Don't speak for too long before letting the other person speak (90
seconds maximum). I think, and it's just my experience, that ...
- Don't be too direct when giving an opinion. Show modesty and openness, perhaps by
saying the other person could be right, e.g. I'm not disagreeing with you. It's just that ...
- Make clear that your opinion is not negative about what the other person said,
e.g. I couldn't agree more on that.

As you decide to stop talking:

- Finish with a question such as What about you? or Do you see what I mean? to hand over
to the other person and to show you are interested in their point of view.
- This handover question also helps to make the conversation flow more easily. What do
you think?

When listening:
- Give feedback to the speaker. Do this with non-verbal communication, e.g. nodding or
smiling, or verbally, e.g. Aha, OK, I see what you're saying or Absolutely.

As the other person stops talking:

- Don't disagree too quickly by saying What's your experience with this?
- Begin with a short summary of what was said, e.g. If I understand you correctly or What
you said was very interesting
- Focus first on areas of agreement, e.g. You may be right or I may be wrong about this but
for me.
- If you want to disagree, be polite and ask a question to discover more about the opinion:
Why do you say…? Yes, but...
- Finally, give your opinions briefly. You mean that ...